I've had problems posting in the forum and I've been speaking to various legal advisors which is why its taken me so long to post this. Ive been advised to see whether anyone else has had this issue and then to start legal action.
On 25 February 2016 I deposited with Noble and received their £100 new customer bonus, I checked their terms when I signed up and the max bet was £20. I got an email shortly after my withdrawal saying they wouldn't pay out because I had broken the max bet rule (I bet £9). They gave me a link to the current terms that were in place (at the time of their email) but they must have changed their terms AFTER I deposited. They're trying to implement their terms retrospectively but I should be bound by the terms that were in place on the date I signed up. I emailed them twice asking them to tell me the date the terms changed but they've ignored my emails.
I've used an internet archive website and found that on 24 Feb (the day before I deposited) their max bet was £20 (a screenshot of their terms is attached). Looking on the internet archive website (
Has anyone else had this issue with Noble trying to retrospectively implement their terms? Can anyone help or give me some advice? Hopefully ive provided all of the information you need but if theres anything else please ask.
Paris
On 25 February 2016 I deposited with Noble and received their £100 new customer bonus, I checked their terms when I signed up and the max bet was £20. I got an email shortly after my withdrawal saying they wouldn't pay out because I had broken the max bet rule (I bet £9). They gave me a link to the current terms that were in place (at the time of their email) but they must have changed their terms AFTER I deposited. They're trying to implement their terms retrospectively but I should be bound by the terms that were in place on the date I signed up. I emailed them twice asking them to tell me the date the terms changed but they've ignored my emails.
I've used an internet archive website and found that on 24 Feb (the day before I deposited) their max bet was £20 (a screenshot of their terms is attached). Looking on the internet archive website (
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in case anyone wants to check) the next 'snapshot' they have of the site is 3 March at which date the terms had changed (screenshots attached). I'm certain that the max bet was £20 when I signed up. I deposited at 11.20AM so this means that they are claiming that the terms changed between midnight of 24 Feb and 11.20am of 25 Feb. Has anyone else had this issue with Noble trying to retrospectively implement their terms? Can anyone help or give me some advice? Hopefully ive provided all of the information you need but if theres anything else please ask.
Paris
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