footdr
Banned User: PITA violations of the Forum Rules
- Joined
- Jan 13, 2006
- Location
- cyberspace
Is anyone having problems getting a response to their emails
or redeeming their comp points?
or redeeming their comp points?
Is anyone having problems getting a response to their emails
I redeemed comps earlier through theYou do not have permission to view link Log in or register now.. I had my comp points credited shortly after.
I don't remember where I read this, but when I redeemed my points, somewhere it said that they are having trouble receiving/sending emails from Yahoo mail and one other free mail (Hotmail maybe?). Saying to try using a different email when writing them other than those two. It also said, that they sometimes don't receive the comp redemption feedback requests and to send an email if you don't receive your comp.
Try emailing them from a different email address?
I usually have no problem ever in getting a fast reply from them. But on occasion, they have not received my emails. So if you haven't done so yet, send a second email just in case.
All goes to show they are asking for discontented players whilst they insist on relying on email for ALL communication, yet themselves admit they know there are problems.
If there is a problem with email, it is impossible for the player to find out whether their email has vanished, or whether it is simply a matter of the CS being busy. Creating a new email address is a pretty poor solution to rely on as a permanent fix, as that new one may also cause problems. Keeping track of several email addresses is an additional problem too, as it becomes easier to miss replies and promotional emails if you have to check several different email services.
Rather than just saying "we have a problem with yahoo mail......", they should INVESTIGATE why they are having these problems, and try to solve them.
Or come into the 21st century and get live chat and/or phone support?
This question has been asked of them many times for as long as I can remember, but I don't remember ever hearing a clear-cut answer in regards to why they don't have phone support available, or at the very least, live chat...
Usually when you see no phone support or live chat at any online business, not only casinos, it means they have something to hide....I don't think that's the case in this situation, but it does make you wonder..
And for greater emphasis, I think you meant 20th century, right?
And for greater emphasis, I think you meant 20th century, right?
Ummmm....no, lol. The 21st century began on January 1, 2001. The 20th century ended on December 31, 2000. It's the same as if you're say 20 years old....you're actually in your 21st year of life.
I wish we were still in the 20th century, I'd be ten years younger.
As to Inetbet.....I've played there for a long time, and is one of only three casinos that I deposit to anymore. I've been on this forum for going on five years, and very seldom, if ever.....have I complained about anything. But this has really gone beyond what is acceptable to me. IF they don't get this resolved, I won't be playing there anymore. Won't bitch about it, will just delete them from my computer, end of story.
Ummmm....no, lol. The 21st century began on January 1, 2001. The 20th century ended on December 31, 2000. It's the same as if you're say 20 years old....you're actually in your 21st year of life.
I know that....
I said 20th century, because that would be cover the 1990's....ya know, the century when internet casinos first popped up....and had telephone support even way back when?
I know that....
I said 20th century, because that would be cover the 1990's....ya know, the century when internet casinos first popped up....and had telephone support even way back when?