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No response to emails+inebet+can't redeem comps

Discussion in 'Casino Complaints - Non-Bonus Issues' started by footdr, Mar 14, 2009.

    Mar 14, 2009
  1. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Is anyone having problems getting a response to their emails
    or redeeming their comp points?
     
  2. Mar 14, 2009
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Yes, and I have been for about three months now. I've about had it with them truth be told. First time it happened, I thought maybe they were having server issues. But it's happened every single time since.....whenever I've tried to email about anything.

    I've emailed them tonight a few times in the last three hours....no reply. If they're not going to have live chat or phone support, then they need to resolve these email issues ASAP. Yes, they're a good casino...and you always get paid super fast....but come on.
     
  4. Mar 14, 2009
  5. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    I just received a reply to my email a few minutes ago....so maybe there's hope for you yet Foot.
     
  6. Mar 14, 2009
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I had redeemed comps twice over the past few weeks and they were credited within minutes. There were then follow-up emails stating that this was done. However, they were not quick on resolving other issues through emails. Just last week, I forgot to notice which games were allowed for a coupon and though I asked at twice, I never got an answer. After half a day, I had to try all sorts of different games and then eventually after losing the whole lot on disallowed games, they told me it was a scratch card coupon. I dont blame them as I didnt notice what the allowed games were but if they had answered that bit quicker, I would have played on the right games instead of losing them needlessly.
     
  8. Mar 14, 2009
  9. daera

    daera Ueber Meister webmeister

    Occupation:
    The Hodgepodge
    Location:
    USA
    I redeemed comps earlier through the You must register/login in order to see the link.. I had my comp points credited shortly after.

    I don't remember where I read this, but when I redeemed my points, somewhere it said that they are having trouble receiving/sending emails from Yahoo mail and one other free mail (Hotmail maybe?). Saying to try using a different email when writing them other than those two. It also said, that they sometimes don't receive the comp redemption feedback requests and to send an email if you don't receive your comp.

    Try emailing them from a different email address?

    I usually have no problem ever in getting a fast reply from them. But on occasion, they have not received my emails. So if you haven't done so yet, send a second email just in case.
     
  10. Mar 14, 2009
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    All goes to show they are asking for discontented players whilst they insist on relying on email for ALL communication, yet themselves admit they know there are problems.
    If there is a problem with email, it is impossible for the player to find out whether their email has vanished, or whether it is simply a matter of the CS being busy. Creating a new email address is a pretty poor solution to rely on as a permanent fix, as that new one may also cause problems. Keeping track of several email addresses is an additional problem too, as it becomes easier to miss replies and promotional emails if you have to check several different email services.
    Rather than just saying "we have a problem with yahoo mail......", they should INVESTIGATE why they are having these problems, and try to solve them.
     
  12. Mar 14, 2009
  13. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    It does cause problems VWM, you are right. If I were to create a new email account just for Inetbet, then I would have to change my email at Moneybookers as well, as this is your login, and the email addies have to match. So then in turn I would have to change my email address for anywhere else I used Moneybookers, to the new one.

    Wouldn't it just be a whole lot easier for them to fix the problem? Or come into the 21st century and get live chat and/or phone support?

    I use hotmail BTW, not yahoo. And up until a few months ago, their email response time was always within minutes....now it's hours, IF you even get a reply.
     
    1 person likes this.
  14. Mar 14, 2009
  15. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    This question has been asked of them many times for as long as I can remember, but I don't remember ever hearing a clear-cut answer in regards to why they don't have phone support available, or at the very least, live chat...

    Usually when you see no phone support or live chat at any online business, not only casinos, it means they have something to hide....I don't think that's the case in this situation, but it does make you wonder..

    And for greater emphasis, I think you meant 20th century, right? :D
     
  16. Mar 14, 2009
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I believe they have defended their position by saying they always respond in minutes to emails, so do not need to invest in a call centre for phone or live chat.
    Recently though, their email service has been getting steadily worse. IF they cannot restore it to 100% efficiency, they should add live chat or phone. Currently, the next escalation step from unanswered email is to make a complaint to the rep - who is NOT THERE FOR NORMAL CS ISSUES, but is going to be EXPECTED to be there to deal with normal CS issues when the email service breaks down. IF this is another server issue, then players are going to be left without information over the weekend.
    It doesn't matter that the casino is accredited, and is not going to screw anyone, or run with the money, this thread has an example of a player who needlessly lost money because of the length of time it took to deal with his query - this is still money being lost because of no response by CS, and a vacuum where no communication leaves players with imaginations running wild, repeatedly doubting their faith in the casino, and having to convince themselves repeatedly that it will be all right in the end.
    If this keeps happening, players will get fed up and play elsewhere.
     
  18. Mar 15, 2009
  19. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Ummmm....no, lol. The 21st century began on January 1, 2001. The 20th century ended on December 31, 2000. It's the same as if you're say 20 years old....you're actually in your 21st year of life.

    I wish we were still in the 20th century, I'd be ten years younger. :D

    As to Inetbet.....I've played there for a long time, and is one of only three casinos that I deposit to anymore. I've been on this forum for going on five years, and very seldom, if ever.....have I complained about anything. But this has really gone beyond what is acceptable to me. IF they don't get this resolved, I won't be playing there anymore. Won't bitch about it, will just delete them from my computer, end of story.
     
  20. Mar 15, 2009
  21. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    LOL...Winbig still living in the 20th century huh...:D and for the past 8 or 9 years too, however that is figured...:cool:
     
  22. Mar 15, 2009
  23. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    I know that....:p

    I said 20th century, because that would be cover the 1990's....ya know, the century when internet casinos first popped up....and had telephone support even way back when? :)
     
    1 person likes this.
  24. Mar 15, 2009
  25. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Thanks for clarifying that buddy, I thought you were just refusing to age or something...:p
     
    1 person likes this.
  26. Mar 15, 2009
  27. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Well....duh!! Colour me stupid, lol. :laugh:

    Sorry bout that Win. :)
     
  28. Mar 15, 2009
  29. unicorn40

    unicorn40 Dormant account

    Occupation:
    cold storage warehouse worker
    Location:
    Ontario, Canada....
    Just my 2 cents.....I've never had a problem with iNetBet and the email that i can remember.....I have with another RTG though.....I did a comp point credit the other day and i swear....it seemed like 2-3 min. later i got an email saying it was credited....I also had a couple of questions answered in the last few wks. about coupons because i don't like using them..Those were answered pretty fast too..I don't know if it's because i don't use hotmail or yahoo for them? They should think about getting a phone number or live chat though...because it would be too bad to lose cust. over this.
     
  30. Mar 15, 2009
  31. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    never a problem here getting emails to and from them, comps always within minutes, emails answered timely, withdrawals in my account in 24 hours or less like clockwork, whereas some casinos with live chat and phone service will leave you hanging. i will say it could make it better for inetbet to offer these services, but as long as they are maintaining a great casino with reps who are on this forum to answer any questions , im happy:)............laurie
     
  32. Mar 16, 2009
  33. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    within past 8 hours emailed numerous times no reply

    I have deposited way too much over last month and especially last two days. Cant buy a bonus round.
    I haven't received my Monthly Managers Bonus and as we all know they have few deposit bonuses, unlike the other two RTGS I play.

    Have been emailing occassionally for past 8 hours with no response. Emailed This email is not visible to you. and This email is not visible to you.

    I am ready to say "goodbye"

    Something has definately changed at this casino in past 3 weeks!

    Plus; I sent an email to Club World around the same time I sent first message to Inetbet and they responded within 30 minutes.
     
    Last edited: Mar 16, 2009
  34. Mar 16, 2009
  35. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Coincidence or not?

    Seems strange to me that immediately after posting this thread I received a response from Inetbet support.

    And again, just minutes ago, I PM'd the promotion rep and low and behold, within seconds I received an email in my hotmail inbox from inetbet CS.

    Twilight Zone, concidence or what?

    I still think their payout percentage has changed. The money they save by not having Live Chat or Phone Support sure doesn't seem to be used to compensate their VIP's.

    Your thoughts
     
  36. Mar 16, 2009
  37. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Inetbet may not have live chat or phone support, and IMO they most definitely should, but you have to admit they tick a lot of boxes when it comes to simplicity - which is what I want as a player:

    * Fast Payouts

    * Reasonable WR with clear terms

    * Good comp scheme

    * Regular match bonuses and a monthly managers bonus (if eligible)

    * Will pay out jackpots IN FULL (i.e. none of this instalment rubbish)

    * Email response within 24 hours or less (sometimes minutes)

    * Special offers for CM members (more casinos should do this!)

    I know they dont bombard you with big freebies and email offers every day, but they have built a strong reputation based on "a bet made is a bet paid" and in the online world you cant ask for much more.

    Personally I would never email a casino more than once in a 24 hour period as I think it just clogs up the system and causes more delays for everyone, but thats just me. Mind you, if I dont get a reply after 24 hours then watch out!

    RTG slots are streaky as hell, and Ive as many good runs at Inetbet as I have bad ones. It has been thrown around that the operator may adjust the payout % within certain parameters, but my question is this: Would you really notice the difference between playing a 97% and a 95% slot over a few deposits?? I mean, arent these % referring to the average return over the long term?? My point is you could still have a big hit on the 95% slot, its just that it might mean the bonus round comes up every 140 spins instead of 135 spins on average over the long term, and unless you play millions and millions of spins then I cant see how anyone could tell just by playing.

    Im not an expert in the maths side of slots etc so Im happy to stand corrected on the above, but Ive been around a while and know that its always about the same thing regardless of where you play....you have to be at the right place at the right time :)

    Anyway, Inetbets responses may be a little slower than usual but they still compare very well to most other operators in this regard.
     
    1 person likes this.
  38. Mar 30, 2009
  39. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Once again no response to emails or request to redeem comps

    This is getting really old. Requested comps at Inetbet over 4 hours ago via email and through website. Asked with help regarding an issue over 4 hours ago, sent followup emails no response.

    What is up with them lately?

    This needs to stop
     

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