craigstorr
Banned User
- Joined
- Sep 11, 2010
- Location
- london
Im new here today. Would like to say hello to everyone.
Having never posted a thread before im just going to blab away with my issue i have. Would apresiate any feed back anyone has.
Here we go......
My Issue is that back in March I won a large amount at Splendido Casino. £6,235.00 to be pacific.
I have been worrying for months what I could do, and then some one I met mentioned I should post my problem here and see if anyone has any advise. I do hope I can some how get the winning as I feel that it’s not right that they can choose weaver to pay you out or not. I deposited to the casino and played slots like I would normally do. When I went to withdraw my winning they then ask me to supply my I.D. and utility bill. Which I did with no problem.
They then email me back with the following message:
Dear Craig
As one of the leading online casinos, we pride ourselves in the security we provide in the processing of our players' transactions. We thank you for supplying the requested documents. Our review of your account has been completed and regretfully I must inform you that access to your gaming account has been suspended and it will not be reinstated. Your initial purchase has been refunded to your NETeller account. Should you feel that the steps taken by our organization is incorrect, you are more than welcome to contact ecogra and lodge an enquiry with them regarding this matter.
Regards
Sheila
Risk Management
Being not the confrontational type I did not know what to do and it has been at the back of my mind since then.
Does anyone have any advise what I could do on the matter?
Thanks..... Craig
Having never posted a thread before im just going to blab away with my issue i have. Would apresiate any feed back anyone has.
Here we go......
My Issue is that back in March I won a large amount at Splendido Casino. £6,235.00 to be pacific.
I have been worrying for months what I could do, and then some one I met mentioned I should post my problem here and see if anyone has any advise. I do hope I can some how get the winning as I feel that it’s not right that they can choose weaver to pay you out or not. I deposited to the casino and played slots like I would normally do. When I went to withdraw my winning they then ask me to supply my I.D. and utility bill. Which I did with no problem.
They then email me back with the following message:
Dear Craig
As one of the leading online casinos, we pride ourselves in the security we provide in the processing of our players' transactions. We thank you for supplying the requested documents. Our review of your account has been completed and regretfully I must inform you that access to your gaming account has been suspended and it will not be reinstated. Your initial purchase has been refunded to your NETeller account. Should you feel that the steps taken by our organization is incorrect, you are more than welcome to contact ecogra and lodge an enquiry with them regarding this matter.
Regards
Sheila
Risk Management
Being not the confrontational type I did not know what to do and it has been at the back of my mind since then.
Does anyone have any advise what I could do on the matter?
Thanks..... Craig