So you wouldn’t be at a loss? Sounds like a fair result if you have cashed out a lot? which casino was it allowed you to open after self exclusion? Would you give them the withdrawals back if they asked?Hi newbie here wanting some advice please a casino has admitted there in the wrong by reopening my account when self excluded and have offered to refund the difference between deposit and withdrawals that I made during that time is this a good outcome?
I had contacted their cs to enquire about opening an account on one of the sister sites while I was self excluded from others which they had told me I couldnt do but then proceeded to tell me I could reopen the ones I had closed some of which I'd shut for 5 years and I played on them for 5 months before they reclosed them and is it OK to name them?So you wouldn’t be at a loss? Sounds like a fair result if you have cashed out a lot? which casino was it allowed you to open after self exclusion? Would you give them the withdrawals back if they asked?
On the surface this seems pretty fair. I would consider yourself lucky. Some casinos would just give you a "speak to the hand" response. Imagine trying to get away with this in a land based casino.Hi newbie here wanting some advice please a casino has admitted there in the wrong by reopening my account when self excluded and have offered to refund the difference between deposit and withdrawals that I made during that time is this a good outcome?