Thanks for the extra info Justy. I will also post when I see the funds in my QT account. The whole point of me getting one of those accounts was to make the whole withdrawing winnings easier.
The fact that the payments are slow does not bother me a whole lot it is the idea that maybe the funds will not be paid at all and this relatively new casino will morph into a rogue casino. Thats why I worry. I had a couple of days delay with Jackpot Capital with a payment once and had no worries at all since I knew that money was coming to me one way or another. With Lock casino, I know I won the money but have no guarantee of being paid it so I will rest easy when I see payment made.
New casinos should be concerned with building player trust because that is the most important relationship between customer and casino. Lose that trust and the casino will have a very hard time gaining it back. Customers will then be very hesitant to deposit in the future. I posted my experience in the hopes that maybe the casino checks the threads and take all our bitching and moaning to heart and resolve to do better in the future. Who knows maybe even get on the accredited list? If only I had a crystal ball, but if that was the case, I would have played the winning lotto numbers last week and I would be sitting on the beach in Maui sipping a cocktail right now!
I agree totally with you and i was feeling the same way until i logged into my email and found an email from Joseph Stone from their lock security department, the email read as follows:
Hello Justy,
Our way of saying Thank you for your patience as we know it is a virtue we have put $50 cash in your account for play. No restrictions.
Over the holidays we have had abnormal delays and you have been great. We hope to have you for life.
Enjoy!
Best,
Joseph
_
Joseph Stone
VP | Security
Lock Casino
Toll free - 1 800 284 5952
Old / Expired Link
I found this to be very thoughtful and reassuring. I can't see a rogue casino taking the time to do this, and it really made me feel a little more secure about things. I too should see my QT deposit made tomorrow and will update when i do. Hopefully you will get an email like this as well osulle!
Justy





. I decided to play mystic dragon. I usually spread it around but I decided to stick with one slot to see what would happen betting between .50 and 2.50 on a 250.00 bankroll.

