New RTG casino-Aladdins Palace

[funeral979]

I got an email offer today from a new RTG, Aladdins Palace, offering me $50 free -no strings- to try their games, as I was one of a select few VIP (???)

Well I chatted with support amd they seemed very friendly and quite helpful. They said they were not associated with any other casinos ( I was a little worried it might be an old rogue RTG with a facelift)

Anyone heard of these guys yet? Looks all good so far except for REALLY low limits on table games

 

[winbig]

to try their games, as I was one of a select few VIP (???)

A huge red flag, imo. "select few" vip?? To try their games? What's so different between them and any other RTG? They know this.

I'm sure they'll be friendly and responsive as can be...until you try and withdraw any winnings.

also: It'd be neat to know how they got your email address in the first place. Any casino, new or not, that spams people just to get customers in the door is a rogue in my book.

 

[babs7262]

Aladdins Palace (AP) hereby grants the Player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino. Aladdins Palace operates through the gaming License holder World Online Gaming N.V. a Corporation incorporated under the laws of Curacao and is fully licensed and regulated by the laws of that country for the purpose of operating virtual casino gambling on the Internet, through Aladdins Palace registered at Steam Packet House, Cross Street, Manchester, M2 4JU, United Kingdom, through the application of this software. The website is 100 % owned and operated by the UK company.

It says they have Independent audits and they are RNG certified. They seem to take responsible gambling serious . WR are 15 times for slots and 30 times for BJ. Maxcashout for use of first 3 bonuses is $2K

 

[winbig]

Aladdins Palace (AP) hereby grants the Player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino. Aladdins Palace operates through the gaming License holder World Online Gaming N.V. a Corporation incorporated under the laws of Curacao and is fully licensed and regulated by the laws of that country for the purpose of operating virtual casino gambling on the Internet, through Aladdins Palace registered at Steam Packet House, Cross Street, Manchester, M2 4JU, United Kingdom, through the application of this software. The website is 100 % owned and operated by the UK company.

Thanks, babs.

These lying assholes.

Well I chatted with support amd they seemed very friendly and quite helpful. They said they were not associated with any other casinos ( I was a little worried it might be an old rogue RTG with a facelift)

Club World Casinos operates under World Online Gaming N.V. and is affiliated with Real Time Gaming, as its software developer.

Link Removed (invalid URL)

 

[Rusty]

You want my advice?
Stay well clear of even the free deposit.

The site looks cheap.
There is no mention that they are licenced anywhere!
There is no mention of where they are located!
The about us page is complete B*******
They mention how long it takes for your deposit but NOT YOUR WITHDRAWAL
Statements such as
Our credit card refund policy is the quickest way to pay the winnings. There are no charges for credit cards refunds.

The reason why we can't refund the entire winning amount to your Credit card is due to the Credit card Company’s limitations, and is out of our control.

Huh?
and there has recently been a big rebrand of Rogue RTG Casinos.
Edit:
Wow 3 posts while I was writng this LOL

 

[winbig]

You want my advice?
Stay well clear of even the free deposit.

The site looks cheap.
There is no mention that they are licenced anywhere!
There is no mention of where they are located!
The about us page is complete B*******
They mention how long it takes for your deposit but NOT YOUR WITHDRAWAL
Statements such as
Our credit card refund policy is the quickest way to pay the winnings. There are no charges for credit cards refunds.

The reason why we can't refund the entire winning amount to your Credit card is due to the Credit card Companys limitations, and is out of our control.

Huh?
and there has recently been a big rebrand of Rogue RTG Casinos.
Edit:
Wow 3 posts while I was writng this LOL

Read above......another CW knockoff/white label/whatever the fck you want to call it. Dirty business, if you ask me. There's no reason for them to hide. Or is there?

 

[Rusty]

Yeah biggy I have read now.
What about that address?

 

[funeral979]

Well after further investigation it looks as if Aladdins is part of the Club World group? I usually only play with the Main Street Group, so the site layout of course didn't look familiar to me.

So they are a new addition to the ACCREDITED Club World Group? Odd then that they were sending me spam (not really complaining with the free $50, but I thought this was a no-no with accredited casinos).

I have never played at Club World....how US friendly is this group
?

 

[winbig]

Yeah biggy I have read now.
What about that address?

Further evidence:

You do not have permission to view link Log in or register now.

Notice the address?

 

[RobWin]

Why the hell would a so called reputable accredited casino like Clubworld be spamming and also hide the fact that they are connected to each other, or is there an underling reason for them not wanting to show a connection... maybe to recoup the player base that has left Clubworld recently in a pissed off exit ??

 

[LOOKAWAY]

Hi funeral979 was the code player specific or something like free50, i am being a cheap ass right now but hei.

Anyway if its free50 i wouldnt feel so vip if it was me.

 

[Rusty]

Further evidence:

You do not have permission to view link Log in or register now.

Notice the address?

Yes, and this;

Company Name:
CLUB WORLD CASINOS LIMITED

Company No: 05341509
Registered Office:
Incorporated: 25/01/2005 STEAM PACKET HOUSE
76 CROSS STREET
MANCHESTER M2 4JU
M2 4JU

Company Type: Private Limited
Report Status: Full Data
Accounts Type: Dormant
Latest Accounts to: 31/01/2007
Latest Return to: 25/01/2008

 

[funeral979]

Yes it was free50xxxxxx.
Odd seeing as how I never deposited a dime with Club World

 

[LOOKAWAY]

Yes it was free50xxxxxx.
Odd seeing as how I never deposited a dime with Club World

Says it all then, I was a vip once but that was at planet lazer 14 years ago. VIP :sniper:

 

[babs7262]

THese onlline casinos sure throw the "VIP" word around alot and it really isnt right. I deposit one time at a casino and all of a sudden Im a VIP?I wish B&M's would give me VIP the way these online ones do

*I didnt deposit here, I meant another casino

 

[chuchu59]

THese onlline casinos sure throw the "VIP" word around alot and it really isnt right. I deposit one time at a casino and all of a sudden Im a VIP?I wish B&M's would give me VIP the way these online ones do

*I didnt deposit here, I meant another casino

Read carefully Babs. It's actually RIP as in rip-off or R.I.P.

 

[lauram]

Not trying to back up any of these casinos here but a few of them make you a vip by using different depositing methods. There are a few ways to deposit that a player can not do a cashback and i believe this is what moves you to vip player as the casino now has their money without the fear of a cashback.

 

[winbig]

Not trying to back up any of these casinos here but a few of them make you a vip by using different depositing methods. There are a few ways to deposit that a player can not do a cashback and i believe this is what moves you to vip player as the casino now has their money without the fear of a cashback.

So, if I go and deposit $10 using one of those methods, I'm a VIP?

Note the irony...

 

[lauram]

LOL and i havent a clue. While back if i can recall the name of the casino i will post it also. But they had different levels and like most goes on by deposit.
I only deposited 25 and few days later got a email saying you are a vip member now. So went into live chat and they confirmed it by saying and sending off a email confirming this yes by the means of using instadebit enables you as a vip member as your money is always good with instadebit.

 

[LaurieJim]

just got off the phone with ian at aladdin palace, who also works at club world, they have decided to grow and have a second casino and from what i was told they are doing very well with the new casino, im cool playing at aladdin's as they are also apart of the club world group and have been outstanding when it comes to taking care of their players the 50.00 promos were sent out by a promotion department, 20 times playthru, 10 times max cashout................to me this is great news, no white lables, no hidden crap here, just a good casino growing and not pulling out of the U.S market....................laurie

 

[RobWin]

just got off the phone with ian at aladdin palace, who also works at club world, they have decided to grow and have a second casino and from what i was told they are doing very well with the new casino, im cool playing at aladdin's as they are also apart of the club world group and have been outstanding when it comes to taking care of their players the 50.00 promos were sent out by a promotion department, 20 times playthru, 10 times max cashout................to me this is great news, no white lables, no hidden crap here, just a good casino growing and not pulling out of the U.S market....................laurie

Really...So then why all the secrecy to their connection with Aladdin's ?? Why has Club World not come forward and promoted this casino or sent out invitations to their existing player base ?? Why have they not made mention of this new casino on here ??

There's a lot of unanswered questions about this outfit considering that Club World is on the accredited casino list here, don't you think ??

 

[RobWin]

This is from their "About Us" page:

Aladdins Palace is one of the online industry's most experienced and trusted casino groups whose customer services team have been operating in the UK for over 3 years.

Our games are designed to deliver the most realistic experience possible and uses gaming software developed and licensed by Real Time Gaming (RTG) whose casino gaming has long been on the cutting edge of technology.

At Aladdins Palace, we understand the value of our client's patronage and strive to establish a deep and honest relationship through every interaction. For any question or concern that you may encounter, you are guaranteed a prompt and personal reply. Customer support at Aladdins Palace is nothing less than the most efficient and professional in the industry.

We are determined to offer you a unique online gaming experience. Our mission is to set the highest standards for our product and service alike. In order to achieve these goals with your best interests at heart, we very much look forward to hearing your opinions and comments by email or by telephone. For general feedback, please contact our customer support team.

Thank you for taking the time to find out about Aladdins Palace, the only online casino that puts the player first.

Aladdin's Palace says they are one of the online industry's most experienced and trusted casino groups , well maybe they are but if that is really true then why not mention what casino group they are associated with ?? That does not seem to me that that would be too much to ask for from "one of the online industry's most experienced and trusted casino groups"... now would it ??

 

[LaurieJim]

well maybe someone from club world or aladdins will come on and post and let us know, im just glad they are now a sister casino with club world, maybe they wanted to see how the launch of this casino would go, i dont know, just pleased that its not a rogue casino, isnt that good news in itself?.im starting to see why some of the good reps on here dont post like they used too and its ashame imo, i had asked ian awhile back if the reason club and some of the others were not playing so well was becauce they were getting ready to pull out of the U.S. and i was told NO, that club would never leave its .U.S player base and by adding a new casino only supports that, i have never had one problem with club and now to have another casino, owned by the same people ,does make me happy its a new launch for them, give them a chance to respond.................laurie

 

[shoust]

Trusted and RTG don't mix, especially this year

 

[babs7262]

I gave it a shot since I got the $50 too. I didnt cash out but my money lasted and I got alot of bonus rounds. Since the WR were 20 times I kind of bet differently so I probably would of lasted longer if I stuck to lower bets. I just didnt care lol. I just wanted to have some fun because it wasnt my money anyway.

The customer service rep was very nice and helpful. I cant tell you how depositing is because I havnt tried yet but so far I have no complaints with the play time or customer service. I guess Ill know when I deposit real money (if i do)

 

[RobWin]

I went over and gave it a try awhile ago and noticed that something real screwy is going on with the random jackpots on all the slot games I played...on Goldbeard it would start each time at around $1063 and every time it reached $1072 it would reset back down to $1063 and some of the other ones I played didn't even move the amount up at all...even after I had played on them for 10 minutes or so...

Someone needs to look into this purdy fast if they want my money !!

 

[kakata]

where do you find the URL for this casino?
Thanks

 

[RobWin]

where do you find the URL for this casino?
Thanks

xxxwww.aladdinspalacecasino.com

 

[LaurieJim]

I went over and gave it a try awhile ago and noticed that something real screwy is going on with the random jackpots on all the slot games I played...on Goldbeard it would start each time at around $1063 and every time it reached $1072 it would reset back down to $1063 and some of the other ones I played didn't even move the amount up at all...even after I had played on them for 10 minutes or so...

Someone needs to look into this purdy fast if they want my money !!

they have a toll free phone number, give them a call and ask questions rob , thats what i have done, maybe you can ask questions that i didnt think of at the time, its just a phone call away.......and you would know more to ask than me and be able to explain it better to us.i guess what im trying to say is you have a better way of getting info and explaining it to where it makes sense, that was a compliment btw.....laurie

 

[babs7262]

I thought it was me not looking at the RJ right lol. I have so much on my mind It just went over my head but I did notice Goldbeard going up and down and I also noticed that everyone I played at was under $1500

 

[ugaboga]

I've deposited $500 via neteller to test them out. Support requested to call them to verify my account details, which I did.

The answered "club world support" on the number and I quizzed them if they were club world, they said that they are merely a support center which caters to both casinos, i.e they're not clubworld.

I'll report back if I can manage to reach a cashout amount and pass playthrough requirements.

 

[daera]

Really...So then why all the secrecy to their connection with Aladdin's ?? Why has Club World not come forward and promoted this casino or sent out invitations to their existing player base ?? ??

Your information with one casino shouldn't be available to another casino, even if it is ran by the same people.

 

[winbig]

Your information with one casino shouldn't be available to another casino, even if it is ran by the same people.

I think you misread/understood Rob.

I think what he was getting at is that when CW opened up "Aladdin's," they should have emailed every player at CW and let them know about their new casino that they were opening, and invite them to join.

But, instead, they are HIDING the fact that CW and Aladdin's are connected. Their response via telephone to ugaboga:

The answered "club world support" on the number and I quizzed them if they were club world, they said that they are merely a support center which caters to both casinos, i.e they're not clubworld.

is further damning evidence that they are trying to say that they AREN'T CW. All evidence presented in this thread PROVES that they are connected and ran by the same group.

I stand behind my statements made in this thread, and if the CW rep can come here and prove us wrong (without a shadow of a doubt,) then I'll eat my hat.

Also - Conflicting terms:

Bonus Terms & Conditions

* The deposit and the bonus must be wagered fifteen (15) times before a cashout is permitted
* Wagers on Blackjack, Baccarat, Craps and Video Pokers count half as much, for example a $1 wager on blackjack will only reduce your playthrough by 50c
* There is no maximum cashout from this bonus
* The bonus chips are unredeemable and will be removed from the associated cashout
* These coupons are valid until midnight EST tonight, Monday 6th October

....


14 [of 17 terms]. The first three deposit bonuses claimed at Aladdins Palace Casino are subject to a maximum cash out restriction of $2,000.

You do not have permission to view link Log in or register now.

 

[KasinoKing]

Also - Conflicting terms:

That's BAD!
I'll see if anyone from ClubWorld would care to comment about this, and the thread in general...

KK

 

[daera]

Speaking as a webmaster, we'd call that cross-marketing and most webmasters would be very upset if Club World invited all their players to sign-up for a new casino of theirs.

 

[winbig]

Speaking as a webmaster, we'd call that cross-marketing and most webmasters would be very upset if Club World invited all their players to sign-up for a new casino of theirs.

So very true.

You know what's even more shocking?

@Google:

Your search - site:aladdinspalacecasino.com affiliate - did not match any documents.

Why is CW doing this? They're obviously tied into AP, but yet there's no affiliate link on the site?

Not only does this mean they're not offering an affiliate program for AP, this also means that all emails being sent out to people advertising AP are coming directly from CW - IE: Spam.

 

[daera]

I think you misread/understood Rob.

I think what he was getting at is that when CW opened up "Aladdin's," they should have emailed every player at CW and let them know about their new casino that they were opening, and invite them to join.

But, instead, they are HIDING the fact that CW and Aladdin's are connected. Their response via telephone to ugaboga:



is further damning evidence that they are trying to say that they AREN'T CW. All evidence presented in this thread PROVES that they are connected and ran by the same group.

I stand behind my statements made in this thread, and if the CW rep can come here and prove us wrong (without a shadow of a doubt,) then I'll eat my hat.

Also - Conflicting terms:

You do not have permission to view link Log in or register now.

I don't know what promotion you were quoting the terms from, but the terms for the welcome bonus say:

Bonus Terms & Conditions

* The deposit and the bonus must be wagered fifteen (15) times on Slots and Keno and thirty (30) times on Blackjack and Video Poker before a cashout is permitted
* The deposit and the bonus must be wagered thirty (30) times on Slots only if you redeem the coupon ALADDINS500 before a cashout is permitted
* Players can choose either ALADDINS150 or ALADDINS500, if they use both coupons all bonuses and winnings will be considered void.
* Maximum cashout for our welcome bonus is $2000
* Wagers on Baccarat, Craps, Roulette and Sic Bo, do not count towards this requirement
* The bonus chips are unredeemable and will be removed from the associated cashout

The link to the welcome bonus terms is:

You do not have permission to view link Log in or register now.

That's not the same link you gave.

So this does not conflict with the $2000 max cashout on the 1st 3 deposits.

 

[daera]

So very true.

You know what's even more shocking?

@Google:



Why is CW doing this? They're obviously tied into AP, but yet there's no affiliate link on the site?

Not only does this mean they're not offering an affiliate program for AP, this also means that all emails being sent out to people advertising AP are coming directly from CW - IE: Spam.

The casino is doing a soft launch right now. And the affiliate program will be up and running in a few weeks.

I'm not sure I understand what's so shocking?

 

[KasinoKing]

Why is CW doing this? They're obviously tied into AP, but yet there's no affiliate link on the site?

Before you post any more - please read the PM I sent you a little while ago!

KK

 

[winbig]

The casino is doing a soft launch right now. And the affiliate program will be up and running in a few weeks.

I'm not sure I understand what's so shocking?

Let's see. What's not to be shocked about?

CW is an accredited group. Fine...

They open a new casino, fine....

...no shock there...

They spam people to get them in to this new casino....

....getting a little shocking...

They lie to people, telling them they're not affiliated with CW.....

....shocked yet?

But yet, other people, as well as myself, have called AP out by proving that they are in fact tied in with CW.....

Pretty shocking!

Now, if the CW rep does come out and reply to this thread, admitting that CW & AP are one in the same, will they have done this because they planned on it, or because they were found out?



Still not shocked? Do you have a pulse?

 

[babs7262]

WInbig

I understand your upset and you probably feel youve been lied to but Laurie made a valid point hon. Maybe they wanted their own announcement because when you look at it. some places open without the grand opening announcement because of last minute glitches (like the RJ being messed up). The thing that has me convinced is this: If they are accredited at CW and this is an affiliate casino (prolly used wrong word) dont you think they would scream from the roof tops admitting it since they have a good reputation?

The other thing is, maybe they dont want so many people playing. I had to lie to ppl about playing Payola when they asked because I sworn to secrecy until after its release. Do you know how bad I felt when people were getting excited and asking all kinds of questions that I had the answer to but couldnt answer? Just take a breather and let things flow OR why dont you just pm Tom? He is a great guy to talk to and I feel he would be honest with you if you asked

 

[winbig]

WInbig

I understand your upset and you probably feel youve been lied to but Laurie made a valid point hon. Maybe they wanted their own announcement because when you look at it. some places open without the grand opening announcement because of last minute glitches (like the RJ being messed up). The thing that has me convinced is this: If they are accredited at CW and this is an affiliate casino (prolly used wrong word) dont you think they would scream from the roof tops admitting it since they have a good reputation?

The other thing is, maybe they dont want so many people playing. I had to lie to ppl about playing Payola when they asked because I sworn to secrecy until after its release. Do you know how bad I felt when people were getting excited and asking all kinds of questions that I had the answer to but couldnt answer? Just take a breather and let things flow OR why dont you just pm Tom? He is a great guy to talk to and I feel he would be honest with you if you asked

I'm just stirring things up to get the TRUTH.

As are many others that have posted in this thread. ie: It's not just me

and call me cynical, but it's going to look mighty fishy if Tom comes around and says pretty much what everyone else is saying on this thread....ie: an easy cop-out

 

[clubworld]

Hi All,
I am pleased to see that you have noticed the soft launch of the Club World Groups new casino Aladdins Palace Casino.

This casino utilizes the Groups customer services and payment processing along with other functions including fraud prevention, development and retention.

The Website and the Client software is currently live and we have a small marketing spend in place to generate some traffic to help us identify and resolve any problems before the hard launch takes place.

We have made no effort to disguise the connection between Aladdins Palace and ClubWorld. As you have noticed the websites are very similar and both sites list World Gaming NV as the License holder and our Head Office address in Manchester UK. Apart from this, both casinos use the same customer services team with whom most of you know very well.

It would be highly inappropriate for us to email the Club World database as we have no affiliate program in place for Aladdins yet. Apart from this, Aladdins Palace is being treated as a separate entity and so there is no cross selling in either direction between Aladdins Palace and the Groups other brands.

The terms and conditions posted do not conflict as they were pasted from two different places and for two different events. We have also not sent any spam and we have never lied about the connection between the brands.

We always pay out our winners promptly and endeavor to be friendly and responsive throughout this process. We have listed the time taken for each withdrawal method on the cashier page of the website.

If any of you have any further comments or questions please feel free to get in touch.

Kind Regards
Tom

 

[winbig]

@clubworld re:

We have made no effort to disguise the connection between Aladdin’s Palace and ClubWorld. As you have noticed the websites are very similar and both sites list World Gaming NV as the License holder and our Head Office address in Manchester UK. Apart from this, both casinos use the same customer services team with whom most of you know very well.

So funeral was telling a fib when he told us that AP's CS told him that they weren't associated with any other casino?

I got an email offer today from a new RTG, Aladdins Palace, offering me $50 free -no strings- to try their games, as I was one of a select few VIP (???)

Well I chatted with support amd they seemed very friendly and quite helpful. They said they were not associated with any other casinos ( I was a little worried it might be an old rogue RTG with a facelift)

Anyone heard of these guys yet? Looks all good so far except for REALLY low limits on table games

 

[Slotster!]

Well, to be fair, I suppose if they're launching them as a standalone and not sharing the base etc - they're not 'affiliated' with any other casino's...? I guess in the same way that, whilst Dash Casino is part of the 32RED Group - it's not affiliated with 32RED Casino?

I don't think they should be hung drawn and quartered for what could be either a) An innocent mistake by a CS rep or b) Semantics.

 

[KasinoKing]

Thanks for the reply Tom.

I just have 2 issues with it:-

1) This is a downright lie:-

The terms and conditions posted do not conflict as they were pasted from two different places and for two different events.

I followed the link WinBig posted this morning (

You do not have permission to view link Log in or register now.

) and it 100% definitely said at the top that there was no cash-out limit on the SUB, and a $2000 limit at the bottom of the same page.
That page has been changed during the course of today.
Don't you dare tell me I'm seeing things, because I know damn well what I saw.
I wish I'd taken a screenshot now - but I didn't

Why not just apologise & say the mistake has now been corrected?

2) :-

We have also not sent any spam and we have never lied about the connection between the brands.

So if you have no affiliates promoting Aladdin's, and you are not mailing Club World members, who is sending out the promo e-mails & where did they get the e-mail addresses from?

Regards,
KK

 

[LaurieJim]

and as you have said in the past K.K about reps not wanting to come on here and post, cant say as i blame them now, i would imagine they have alot of things that they have to get in order and everyone and everything is not perfect, i thank tom for comming on here and posting even though it may not have been the answer some had wanted, they have always had a good reputation and i wouldnt expect less from aladdins, infact i wish them the very best.......................laurie

 

[Chipeez]

Thanks for the reply Tom.

I just have 2 issues with it:-

1) This is a downright lie:-

I followed the link WinBig posted this morning (

You do not have permission to view link Log in or register now.

) and it 100% definitely said at the top that there was no cash-out limit on the SUB, and a $2000 limit at the bottom of the same page.
That page has been changed during the course of today.
Don't you dare tell me I'm seeing things, because I know damn well what I saw.
I wish I'd taken a screenshot now - but I didn't

Let me start with saying that I did not actually looked at the link the moment it was posted, so of course it could very well be that there was a line with no max cash-out..

But when I look at googles cache of that page (from sept. 19) there it also says on the top that the max cash out is $2000

Not saying that you're seeing things, just telling what I'm seeing.

 

[Rusty]

Why do I keep reading the same line "I understand why Reps are reluctant to post"
What does that even mean?
The Rep has posted anyway and because of the feedback from this thread they have already made improvements to their site.
Cashout times being listed.
T&C's clarified.
etc

Do all the meister members have to adopt an attitude of deference to the online Casinos?
Let the members say what they feel and the Mod's moderate.

 

[Pinababy69]

So if you have no affiliates promoting Aladdin's, and you are not mailing Club World members, who is sending out the promo e-mails & where did they get the e-mail addresses from?

Hi Tom, thanks for posting and trying to clarify things.

The question that KK posted is an extremely important one, and needs to be answered. SOMEONE has been sending emails with this free50 code and an invite to sign up. If it's not ClubWorld themselves, and it's not an affiliate....what are the alternatives?

Whoever the OP was in this thread, do you still have the email that was sent to you? If so, could you post it here along with the original headers? Minus your email/name, etc. Thanks. I'm curious to see the link leading to Aladdin's Palace. Does it have an affiliate tag in it, or does it just direct straight to the website?