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New Grande Vegas

Thanks XOXOXOXOXOXOXO (that's a lotta hugsnkisses :P )

Zack called me back from Grande Vegas. Apparently they deemed it necessary to temporarily lock my account while the managers make sure I am who I say I am! Kinda freaky but I guess they are being extra cautious as a new casino. Zack promised that the casino manager will look into things Monday morning and clear things up - there's nothing wrong with my account, they just wanna confirm things.

I'll let you all know how things are Monday, hopefully by that time click2pay will be a withdrawal option as well..!
 
well, that sucks.. they said its because i deposited with Click2Pay, they will validate it blah blah and it should be ok on Monday.
I was planning to make another deposit but i guess i will have to give my money to casinos who "know" who i am. :rolleyes:

Congrats on your win, deltoid :thumbsup: but yeah i would be really freaked out now if i had any money there. :eek2::eek2: Good luck.
 
I would say the reason for the instant accreditation would be that Bryan knows the operators well and can vouch for them, which is why Casinomeister is such a fantastic place for players to congregate...I trust Bryan 100% when it comes to his recommendations (and otherwise!)

However, I dont think Im being unreasonable in asking why all the banking/accounts stuff wasnt setup and tested thoroughly before launch? - not being fully prepared has just put a lot of players off right from the start and I think in hindsight the operators will agree it would have been better to wait an extra week and 'hit the mark' with their first shot.

Its great that Melanie is here to field questions etc, but taking pre-auth deposits and expecting them to wait a few days to actually play them is pretty ordinary really. I also do not support locking accounts until the casino can verify who you are....just do it at withdrawal time and if there is anything fishy they can do it then. It actually happened to me at another RTG last week where I was kicked out while playing and had to contact live chat and THEN receive a phone call to be allowed to start playing again....and I wont be going back there I can tell you.

Again, Im sure everything is more than above board with the operator but the players above have every right to be really annoyed. Im willing to be patient with 'teething problems' that cannot be foreseen but I dont think issues as large as this should be classified as such.

I really hope it can be sorted out as I know for a fact I wont be playing until a reasonable time of trouble-free operation has passed.
 
Nifty29 said:
I would say the reason for the instant accreditation would be that Bryan knows the operators well and can vouch for them, which is why Casinomeister is such a fantastic place for players to congregate...I trust Bryan 100% when it comes to his recommendations (and otherwise!)
Click to expand...
Normally I would totally agree, but I have to say I think Bryan dropped the ball on this one.
I'm sure this casino is trustworthy & honest, but I for one would not start recommending them or any other casino until they were up & running in a professional hassle-free way. Otherwise what do you get? A thread full of negativity about this new place instead of praise.
Personally I think accreditation should be removed until Grande Vegas get their act in order.

KK
 
KasinoKing said:
Normally I would totally agree, but I have to say I think Bryan dropped the ball on this one.
I'm sure this casino is trustworthy & honest, but I for one would not start recommending them or any other casino until they were up & running in a professional hassle-free way. Otherwise what do you get? A thread full of negativity about this new place instead of praise.
Personally I think accreditation should be removed until Grande Vegas get their act in order.

KK
Click to expand...

Yup - I was just being as diplomatic as possible :)

It kinda reminds me of the whole GoWild disaster - they launched without sorting out their processing in advance, and all the best intentions and customer service didnt count for much in the end. I waited a month to be paid and I wouldnt ever go back there, which is a shame as their idea of a 'revolution' in online casinos was great...they just didnt hit the target with their first shot, in fact they missed the board altogether.

Anyone considering opening a new casino should read up on those kind of threads at CM, and it should be Lesson#1 for potential casino managers. After all, those who ignore history are doomed to repeat it.
 
KasinoKing said:
Normally I would totally agree, but I have to say I think Bryan dropped the ball on this one.
I'm sure this casino is trustworthy & honest, but I for one would not start recommending them or any other casino until they were up & running in a professional hassle-free way. Otherwise what do you get? A thread full of negativity about this new place instead of praise.
Personally I think accreditation should be removed until Grande Vegas get their act in order.

KK
Click to expand...

Exactly - it seems very strange to me that a casino would be instantly accredited before they've even been open a few days! All casinos should be judged on their merits and clearly this one has messed up on the processing/identity verification side of things. Locking accounts for no reason other than to verify the account holders identity (before a withdrawal has even been submitted), sending ambigous emails about "pre-authorised" deposits etc is certainly not the kind of behaviour you'd expect from an accredited casino.

I might sign up when it's all sorted but it doesn't exactly inspire confidence.
 
Lock out

Just wondering if everyone is locked out, or certain Countries/States? My lockout doesn't make sense to me because I already had my docs approved. What further is there to verify?

I really understand the newness, and start up problems and all of that, I just hate to have sent all of my personal info. to somewhere that all of a sudden denies me access to the site.
 
slotheadlizard said:
Just wondering if everyone is locked out, or certain Countries/States? My lockout doesn't make sense to me because I already had my docs approved. What further is there to verify?

I really understand the newness, and start up problems and all of that, I just hate to have sent all of my personal info. to somewhere that all of a sudden denies me access to the site.
Click to expand...

I would advise caution. It MAY be that they suspect something deeper, even something along the lines of what happened at Rushmore. The Rushmore fraudsters seemed to go to alot of trouble, and are NOT going to stop at Rushmore, they are going to look for further victims to try it on.
It seems Grande Vegas are being ultra cautious in some cases, even locking accounts when documents have initially been approved so as to make further checks.
The Rushmore fraudsters stole, and then used, valid identities, so any documents submitted would have looked fine until something started to feel "wrong" about the pattern of registrations, and they started investigating a number of accounts.

Until there is further clarification about this locking of accounts even when documents have been approved, AND they have addressed the lack of withdrawal options, I am going to avoid them.

I avoided GoWild at first after seeing the "meltdown", but after a couple of months, they managed to pull themselves together, and I play there regularly, and so far the "revolution" has been working fine.
I would expect Grande Vegas to be fine after a couple of months to sort out these initial problems.

It seems MANY casinos have problems when they first launch, so many management teams are "dropping the ball" by launching before they are ready and able to service the players they attract. The danger is that the first discusson threads about these new operations tend to be negative, and put off other players from joining, as well as ensuring some players who tried them out are so disappointed that they don't return.
 
Interesting, I wonder if this was a sort of "soft launch" where they used us as guinea pigs knowing that problems could be ironed out with the help of Casinomeister. They are obviously not ready for prime time, as the lack of withdrawal options clearly indicates. That being said, I'm sure things will get sorted out and the Meister is keeping a close eye on things!

Delts
 
vinylweatherman said:
It seems MANY casinos have problems when they first launch, so many management teams are "dropping the ball" by launching before they are ready and able to service the players they attract. The danger is that the first discusson threads about these new operations tend to be negative, and put off other players from joining, as well as ensuring some players who tried them out are so disappointed that they don't return.
Click to expand...

Well said :thumbsup:

So you think GoWild have the goods now? I havent been back after the problems I had when they opened as there doesnt seem to be too much good press around.
 
Nifty said:
Well said :thumbsup:

So you think GoWild have the goods now? I havent been back after the problems I had when they opened as there doesnt seem to be too much good press around.
Click to expand...

I'll dig out a GoWild thread and elaborate on this, but for me, so far so good - but I did avoid them for a couple of months when they had all the launch problems.
Hopefully, it will be the same with Grande Vegas.

As for this "soft launch" thing, it seems there are quite a few casinos using players as Guinea pigs to find out the problems, rather themselves having a good look through beforehand. With Grande Vegas, some of the problems were so obvious that they should have been sorted out without the need for field testing. Withdrawal is one of the main ones, get this wrong, and bad press is guaranteed. Another is messing players around with ID checks, make it at least LOGICAL, else we are wondering what is going on behind the scenes. A few players got stung by the Rushmore investigation, they were innocent, but were snared up for 3 months - the slightest sign that another casino is saying "all is fine" up front, but doing some "investigating" behind the scenes on some players is going to scare away others thinking of playing there now.
I joined Rushmore, not at once, but before the sh1t hit the fan about the UK being one of the countries caught up in the fraud. I saw it being claimed that EVERY withdrawal was on hold at the time, and this ensured that for now, my first deposit has been my only one.
I would be that bit more wary of another casino locking accounts, since traditionally a locked account has been seen as an accusation (usually a suspicion) that the player has done something wrong, and is under investigation. IF Grande Vegas are locking accounts as part of ROUTINE verification, they should make this perfectly clear, so that players do not worry, and we don't worry when we hear of it.
 
I call it "baptism by fire". :thumbsup: :eek:

I am 100% sure that everything will be sorted. Yes, it was a soft launch and admittedly so, perhaps they should have waited a few more days since not all the processing is in place yet. Neteller and Moneybookers should be up soon - if not already. The coded processing was meant to be up during the launch, but it wasn't quite fully functional.

You're not really guinea pigs, it's just that you are the first and as most of us know, you won't know some is broken unto a problem surfaces :p

So perhaps we have a new category in the Accredited Section "BbF - I know they're good to go, but they have some creases to iron out." The bottom line is that players will receive fair treatment with any issue they have - whether it's good or bad. That I'm sure of.
 
vinylweatherman said:
I would be that bit more wary of another casino locking accounts, since traditionally a locked account has been seen as an accusation (usually a suspicion) that the player has done something wrong, and is under investigation. IF Grande Vegas are locking accounts as part of ROUTINE verification, they should make this perfectly clear, so that players do not worry, and we don't worry when we hear of it.
Click to expand...

I definately agree with this. I won a progressive once at Paddy Power and had my account locked quite soon afterwards while they did security checks. It was only locked for one night but they didn't contact me first to tell me they were going to do it so it worried me greatly!
 
Player bans

Hi Everyone,

I have un-banned all the players that have been locked out. For those of you who have deposited you should find all your money in place. Once again something that is becoming a common part of my vocab, sorry for the inconvenience.

Any problems PM me.

Regards,
Melanie
 
Hi Melanie, thanks for fixing things up. A few questions - any idea when more withdrawal options might be available ? Also, the comp point system is not quite clear - how many comps are earned for each game, and how does one go about redeeming comps?

Thanks!

Delts
 
Hello all! I just want to let everyone know that I actually was able to cash out today over a thousand dolars after meeting the wagering requirements. All new businesses encounter bumps in the road at start up and Melanie seems to be addressing all of them. Lets give her a chance. I just sent in my verification docs and requested the withdraw, so I will let you know if they are quick to pay or not. (So far 3 Dice is the fastest I have ever seen!)

Good Luck to everyone and I will keep you posted.
 
Nifty29 said:
Yup - I was just being as diplomatic as possible :)

It kinda reminds me of the whole GoWild disaster - they launched without sorting out their processing in advance, and all the best intentions and customer service didnt count for much in the end. I waited a month to be paid and I wouldnt ever go back there, which is a shame as their idea of a 'revolution' in online casinos was great...they just didnt hit the target with their first shot, in fact they missed the board altogether.

Anyone considering opening a new casino should read up on those kind of threads at CM, and it should be Lesson#1 for potential casino managers. After all, those who ignore history are doomed to repeat it.
Click to expand...

correct but resposibility still belongs to the player. go wild is a great example. people still depositing there. old floyd still visits the forum everyday but hasnt posted in 6 months. if anyone deposits at this new rtg before it is all sorted out they have no one to blame but themselves....
 
Melanie said:
Hi Everyone,

I have un-banned all the players that have been locked out. For those of you who have deposited you should find all your money in place. Once again something that is becoming a common part of my vocab, sorry for the inconvenience.

Any problems PM me.

Regards,
Melanie
Click to expand...

Well that is good news to hear BUT why did the ban happen in the first place?? Was there any real legit reason for it or just simply a mistake by the casino??
 
RobWin said:
Well that is good news to hear BUT why did the ban happen in the first place?? Was there any real legit reason for it or just simply a mistake by the casino??
Click to expand...

It could end up being a COSTLY mistake.

Quite a few players have decided to uninstall the casino after finding they had a locked account without any sign of an explanation.

Remember, players can be PARANOID, and nothing feeds this more than having an account LOCKED, which is usually a prelude to a confiscation of winnings attempt because the player has been deemed "bonus abuser" or even "fraud".

Now, the internet is becoming populated with posts about players having their accounts locked at Grande Vegas, making it look like a mass locking. This will scare off PROSPECTIVE players, who will be frightened that they too will have their account locked.

Players still able to deposit and play are being put off by the lack of visible withdrawal methods.

It would have been better to ensure players were kept informed by email as to WHY their account was locked, and to use correct English - pre-authorised has a specific meaning when applied to bank card transactions, and does NOT mean "DECLINED".
 
vinylweatherman said:
It could end up being a COSTLY mistake.

Quite a few players have decided to uninstall the casino after finding they had a locked account without any sign of an explanation.

Remember, players can be PARANOID, and nothing feeds this more than having an account LOCKED, which is usually a prelude to a confiscation of winnings attempt because the player has been deemed "bonus abuser" or even "fraud".

Now, the internet is becoming populated with posts about players having their accounts locked at Grande Vegas, making it look like a mass locking. This will scare off PROSPECTIVE players, who will be frightened that they too will have their account locked.

Players still able to deposit and play are being put off by the lack of visible withdrawal methods.

It would have been better to ensure players were kept informed by email as to WHY their account was locked, and to use correct English - pre-authorised has a specific meaning when applied to bank card transactions, and does NOT mean "DECLINED".
Click to expand...

Yep, totally agree with you here Vinyl, and I also wish that Melanie would be so kind as to come back in here and address my last two questions.
 
My main concern is the lack of withdrawal methods. I am willing to accept that the mass lockings were due to a glitch in their processes, and was not intentional.

The withdrawal methods though, there's really no reason for this..? I thought when you get a payment processor, you get both deposit and withdrawals at the same time (except for credit cards as they deny cashouts to credit cards, well, most of them do). GrandeVegas what's the deal with the withdrawal options..? (Emails to [email protected] were bouncing for me.. )
 
deltoid said:
My main concern is the lack of withdrawal methods. I am willing to accept that the mass lockings were due to a glitch in their processes, and was not intentional.

The withdrawal methods though, there's really no reason for this..? I thought when you get a payment processor, you get both deposit and withdrawals at the same time (except for credit cards as they deny cashouts to credit cards, well, most of them do). GrandeVegas what's the deal with the withdrawal options..? (Emails to [email protected] were bouncing for me.. )
Click to expand...

Like I said a couple of posts back, this is the first casino that I have ever seen that offers "UseMyWallet" as a deposit method but not as a withdrawal option...:rolleyes:
 
My advice would be not to deposit and play at this casino until they have their withdrawal options up and running. Otherwise, it's even worse than reversed withdrawals as your balance is just sitting there waiting to be played. For the record, since I couldnt withdraw, I played my balance to $0 as there were no indications that the withdrawal options will be ready anytime soon. My bad but still......
 
withdrawal options and players banned

To everyone concerned,

The following withdraw options are now available on the casino: click2pay, useMywallet and eco card as well as bank wire. With regards to the locking of players as a new casino we started out with strict security measures, we have dealt with that issue.
 
I can confirm the withdrawal options are now there.. However they appear to be having an issue with the faxback form approval process - eg approvals aren't registered in the software, so that it won't let you cashout even if your forms are approved. I've emailed support and hopefully they are already working on it. :)
 
Hello all! Just a quick update. I have still not received payment, but Melanie has been great in communicating. I should get it tomorrow by Use My Wallet (QuickTender) hopefully. Now here is the annoying part for me- No player flushes with this casino and they do not allow you to make deposits while a withdraw is pending unless you reverse the withdraw? And of course they keep the withdraw reversable for days tempting you to reverse it. I am a firm believer in player initiated no reverses or "flushes". By not allowing you to deposit they are playing you against your withdraw in hopes you fold IMO!!

The good parts are the games seem really fair and seem to hit well compared to some other RTG sites I play at and Melanie is super nice and responsive!

Good Luck to everyone and I will let you know when I get paid!!
 
The good parts are the games seem really fair and seem to hit well compared to some other RTG sites I play at and Melanie is super nice and responsive! Good Luck to everyone and I will let you know when I get paid!![/QUOTE said:
I agree with you for now on that part. It might be bc they're a new casino and don't want to scare anyone off.:D The games are looser than the other RTGs and that might be bc they're new. Low roller what is an public ID. I went to withdraw to my quicktender account and it wanted an public ID instead of an account # for quicktender. I have also faxed in my forms. First time I've had to do this in a long time.

They are making things a bit complicated.
Click to expand...
 
gloria460 said:
I agree with you for now on that part. It might be bc they're a new casino and don't want to scare anyone off.:D The games are looser than the other RTGs and that might be bc they're new. Low roller what is an public ID. I went to withdraw to my quicktender account and it wanted an public ID instead of an account # for quicktender. I have also faxed in my forms. First time I've had to do this in a long time.

They are making things a bit complicated.
Click to expand...

Gloria, you just need to put in your QT # for the "Public ID". They need to actually change that heading to reflect that, so as it does not keep confusing folks.
 
Just when I thought that Gowild made the worst launch in history Grandevegas takes the top honours in this category. First, despite having a number of depositing options they did not match this with the same withdrawal. Finally, they had them yesterday and I believe many players were tempted to play back their money during the week due to the lack of withdrawal options. I sent them my faxback form today and they replied requesting my ecocard number. This was never mentioned in the faxback form and I was never asked for this from any casinos I had patronised. Okay, I send this to them and half a day later I go to the cashier to initiate a withdrawal. Declined as the faxback for had not been filed.

Now I go to live chat to ask on the progress. I did state that I had sent in my faxback form and my ecocard number and enquired why I was still unable to withdraw. The lady at live chat (Zack) told me that I had not met wagering requirements and that's why my withdrawal was declined. Now it was stated explicitly in the cashier that I could not withdraw because there is no faxback form filed so where the heck did she come out with that excuse. I had made a total of 6 deposits and the final four were without bonuses. I also made sure that I had zeroed out before making those 4 deposits so there were no wagering requirements to meet. When I pointed this out to her she had the cheek to ask me what error message I received in the cashier when the withdrawal was declined.

Live chat support in this casino leaves a lot to be desired. 2 days ago, I asked for my game logs. Club World supplied me with that within 30 minutes but with this one its been a full 2 days.

If this were not an accredited casino, I would think that these are stalling tactics where the casino hopes that with the balance still in the casino the player will be tempted to play it away as there is nothing else he could do with it. My patience is wearing very very thin now. Can Melanie kindly look into this.
 
public ID instead of an account # for quicktender
Click to expand...
I think this is the name on the usemywallet account, it is for me when playing at English Harbor and sister sites. English Harbor asks for this and not the account number whenever I make a withdrawal. I have always been paid promptly by them using this ID name not the account #. Just my take on it.

.
 
Hello all,


I am now paid in full via Quick Tender!! I would like to tell everyone that Melanie has been great through out this and is a real assest to this board and players.

Good Luck everyone!
 
I'm disappointed to report that although there appear to be several withdrawal options, only ecocard and wire transfer are actually currently working. It appears due to technical problems, click2pay (although listed as a withdrawal option) will not work for withdrawals as I've found out. I was sent an extremely cryptic email regarding this - they suggested that as I had requested a wire transfer (?), I should try eco card (no thanks!), and if I could kindly provide my faxback form (again??).

I have to agree with chuchu, this is a very bumpy start, but the Meister is to be trusted in such things, and Melanie is proving that they do have great potential. For now, I will just grin and bear it , but I am scratching my head a bit at the same time :)
 
i was about to deposit until i see some major flaws
1. live chat no one there - got hold of someone name frank he answered one question in 30 min was not very friendly at all
2. he would not answer if usa accepted- and it says yes in terms but i had some issues before with casinos they witheld my money
and 3. in the game itself there are no buttons to get anything but games and live help . no phone number no checking point status nothing

until further fixes i am not touching that casino
 
Sometimes you go raving mad. Emails and messages made thru live chat still bounce. I was then able to contact live chat about redeeming comps and they I cant because the system is not in place yet and I will have to wait another week. On cashback, they are saying it hasnt been implemented yet. So they dont know whether or not cashback is available. So what's missing? Murphy's Law: 'What can go wrong will go wrong' is certainly applicable to Grandevegas.:mad::mad:
 

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