New casino rep - Hi everybody

[Casino Ventura]

Hi everybody,

My name is Sebastiaan and i'm the co-founder of our dream-come-true project to become a casino operator.
I want to be direct approachable for players, affiliates and everybody else in the industry, so whatever comes to mind, feel free to contact me for anything.

Proud to be part of the Casinomeister community!


Wish you all a great day


Sebastiaan Zwitser

 

[dionysus]

Welcome to the forum.

 

[dionysus]

You indicate microgaming in your banner yet none in the drop-down provider menu or anywhere in the casino

 

[Casino Ventura]

Hi Dionysus,

Thank you for your welcome and reply.

There are a few geo restrictions on some gameproviders, also on microgaming. We do offer them in far most countries.
This way we're sure to not break any rules

Grtz,
Sebastiaan

You indicate microgaming in your banner yet none in the drop-down provider menu or anywhere in the casino

View attachment 65413

 

[dionysus]

There aren't any restrictions regarding Canada and microgaming (aside from Playboy) ; can Canada not play microgaming at Ventura?

 

[Casino Ventura]

you're right about that (it should be possible) and thank you for pointing that out. Sorry didn't knew you where you're from
Let me check that and get back to you.

Thanks, already the Meister forum proves it's quality :notworthy

 

[dionysus]

This seems a rather odd term: Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided. (seeing as you offer a welcome package. ps - you need to remove the first word of the line -ie should read: Winnings made with the help of bonus shall not be successfully withdrawn within 45 days from the first withdrawal request and will be voided)

(there's a few other player unfriendly terms but others can disseminate)

 

[fun4all]

Flavidus limited? Is that not the same as the terrible Fenix/Slotobank casinos? Might be wrong but I just typed them into google and got a load of blacklist returns.

Curacao licence? Bad jurisdiction imo.

Do you take UK players? Have you got a UK licence?

 

[Casino Ventura]

Hi fun4all, thank you for your reply


It's a licence from Curacao for MYEG. MYEG gives a sublicence to our platform provider Netagame. Flavidus is a part of Netagame. We have a contract with MYEG, through Netagame.

It's the same construction as on for example sugar casino, casino adrenaline.

Everybody is fully responsible for their own casino. We have nothing to do with other casino brands, bad or good rep.

As far as the quality of the licence, i agree it's not the same as a UK licence. But it's imo also far from beeing worst. We need to start somewhere, and we are determined to proof ourselves. We hope to get to that point where we can obtain a UK licence, but at this point, we can regretably not accept UK players. To be honest, this was still technical possible until yesterday and therefor not yet changed correctly in the T&C. Tomorrow it will be.

Grtz,
Sebastiaan

Flavidus limited? Is that not the same as the terrible Fenix/Slotobank casinos? Might be wrong but I just typed them into google and got a load of blacklist returns.

Curacao licence? Bad jurisdiction imo.

Do you take UK players? Have you got a UK licence?

 

[Harry_BKK]

A few things which will ensure right from the start that i won't touch this one with a very, very, very long barge pole

This site is operated by Flavidus Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Myeg B.V., a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao.

Maximum withdrawal amount processed to a player is 2000 €/$/£ per week and 5000 €/$/£ per month..

Casino Ventura finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

If an account is left inactive for 30 days, a 5 €/$/£ per month inactivity fee will be charged to the account for administration purposes. If due to this fee the player’s real money balance is reduced to zero, the account will be closed, but the player can still claim back his or her balance for full 6 (six) months after the account closure. After 6 months the account is closed permanently.

Players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a deposit/reload bonus. Any additional winning credits will then be forfeited.

Slot games Scrooge, Devil's Delight, Bloodsuckers and Dead or Alive are excluded from all bonus promotions.

Go back to the drawing board Sebastiaan and come back again when you have a casino that is actually worth trying out.

 

[dionysus]

A lot of those are pretty rough to take.
The DOA though seems to be a common enough occurrence even from the tried and trues.

 

[Casino Ventura]

Hi Harry_BKK thank you for responding

"This site is operated by Flavidus Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Myeg B.V., a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao."

this one i explained, probably when you were typing


"Maximum withdrawal amount processed to a player is 2000 €/$/£ per week and 5000 €/$/£ per month.."

I think players would like better to be 100% sure that they are paid, rather then the possibility of insuficient liquidity. Ofcourse this term will be stretched asap, and until then we review case to case if there are possibilities to make a exception.


"Casino Ventura finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed."

Actually we also have this one: "Players who deposited with all available payment methods other than credit cards not enrolled in 3D secure program (Verified by Visa, MasterCard Secure Code) are not required to verify their accounts with documents until their total withdrawal sum reaches 2300€."
And we already proven to payout within 60 minutes.


"If an account is left inactive for 30 days, a 5 €/$/£ per month inactivity fee will be charged to the account for administration purposes. If due to this fee the player’s real money balance is reduced to zero, the account will be closed, but the player can still claim back his or her balance for full 6 (six) months after the account closure. After 6 months the account is closed permanently."

Imo IF you inform the players honestly, multible times, through all methods at hand this is not a unreasable term. Happy to hear if more of you agree on this with you.


"Players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a deposit/reload bonus. Any additional winning credits will then be forfeited."

Same as withdrawel amount, will be stretched asap. It's not the worst case to only have 900% profit as a player. We want to build a brand not to cash in tomorrow, or to lose it all tomorrow, but for the long run.


"Slot games Scrooge, Devil's Delight, Bloodsuckers and Dead or Alive are excluded from all bonus promotions."

You forgot to mention our bonus wagering is only 30x the bonus amount so quite reasable easy to clear. With these games a bit too easy. But i'm happy to say that our complete bonus system is getting upgraded soon, specially after reading a lot of comments on this forum we got some wonderful inspiration.



Do we really look that dirty in your eyes?


Grtz,
Sebastiaan

A few things which ensure from the start that i won't touch this one with a very very very long barge pole













Go back to the drawing board Sebastiaan and come back when you have a casino that is worth trying out.

 

[dionysus]

I can understand the teething process and not wanting to bankrupt yourselves out of the gate but you won't retain many players without removing some of the WD restrictions.

The $5 does seem unneccessary though - it isn't as though you have to come in and physically sweep around the corners of my profile..there's MANY sites I'm simply not available to come back to within a month.

 

[Harry_BKK]

My answers in RED

Hi Harry_BKK thank you for responding

"This site is operated by Flavidus Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Myeg B.V., a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao."

this one i explained, probably when you were typing

One of the worst jurisdictions for a player in case he/she has a complaint. Known for complete and utter indifference in that regard.

The complaints about Flavidus/Myeg B.V. operated casinos are plentiful. Only one (was it Hello??? can't remember exactly. ) of the dozens using their license was actually a half decent casino. All the others shafted players time and time again. And all is only possible because of the Curacao license as they don't care about player complaints.

Why not MT Secure Gaming Ltd. or iGaming Cloud as your provider??? Those are at least trusted brands and registered in Malta and UK.


"Maximum withdrawal amount processed to a player is 2000 €/$/£ per week and 5000 €/$/£ per month.."

I think players would like better to be 100% sure that they are paid, rather then the possibility of insuficient liquidity. Ofcourse this term will be stretched asap, and until then we review case to case if there are possibilities to make a exception.

Are you that badly underfunded???

One good win on DOA and i have to wait a month or longer to get paid??? Really???

"Casino Ventura finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed."

Actually we also have this one: "Players who deposited with all available payment methods other than credit cards not enrolled in 3D secure program (Verified by Visa, MasterCard Secure Code) are not required to verify their accounts with documents until their total withdrawal sum reaches 2300€."
And we already proven to payout within 60 minutes.

The EUR2300 before KYC is standard, hence nothing special or unique to your casino.

Can you give a percentage of the withdrawals that have been paid within 60 minutes??? Surely, small chicken feed withdrawals you probably do pretty quick, yet the larger ones probably not.

I know from my experience that if a casino says "up to 2 business days" it will be mostly the 2 business days. Does this also mean you do not process payments on weekends?

"If an account is left inactive for 30 days, a 5 €/$/£ per month inactivity fee will be charged to the account for administration purposes. If due to this fee the player’s real money balance is reduced to zero, the account will be closed, but the player can still claim back his or her balance for full 6 (six) months after the account closure. After 6 months the account is closed permanently."

Imo IF you inform the players honestly, multible times, through all methods at hand this is not a unreasable term. Happy to hear if more of you agree on this with you.

Not industry standard but it is with Flavidus. I have accounts that i left inactive for years and never been charged.

"Players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a deposit/reload bonus. Any additional winning credits will then be forfeited."

Same as withdrawel amount, will be stretched asap. It's not the worst case to only have 900% profit as a player. We want to build a brand not to cash in tomorrow, or to lose it all tomorrow, but for the long run.

Not the worst??? So if i deposit 20$ and win 1000$ i can only withdraw 200. Not so bad eh?? You are kidding, aren't you???

"Slot games Scrooge, Devil's Delight, Bloodsuckers and Dead or Alive are excluded from all bonus promotions."

You forgot to mention our bonus wagering is only 30x the bonus amount so quite reasable easy to clear. With these games a bit too easy. But i'm happy to say that our complete bonus system is getting upgraded soon, specially reading a lot of comments on this forum we got some wonderful inspiration.

This one i give you, there are some reputable casinos who also excluded DOA from bonus play. Still bad.

Do we really look that dirty in your eyes?

With that license and with those terms i will never ever even be tempted to sign-up, sorry.


Grtz,
Sebastiaan

 

[Casino Ventura]

Thank you for understanding, and your advice.
I'm 100% sure you guys are going to love our new bonus format.

Grtz,
Sebastiaan

I can understand the teething process and not wanting to bankrupt yourselves out of the gate but you won't retain many players without removing some of the WD restrictions.

The $5 does seem unneccessary though - it isn't as though you have to come in and physically sweep around the corners of my profile..there's MANY sites I'm simply not available to come back to within a month.

 

[Casino Ventura]

i'm sorry to hear you are not willing to give us a chance. you turn my words into something negative, thats too much easy. We are definitly not underfunded, thats why we are also smart enough to play fair and safe. So far, 100% of our payouts were within 60 minutes.

Again, i (and our casino) have absolutely nothing to do with other casinos. Not Support, not the affiliates , not the finance team. We are not them.
Complaints should never get to the licencing authority imo because then you're running a bad business. That's also one of the reasons why i'm here, to make sure that will never be necessary.

Grtz,
Sebastiaan

My answers in RED

 

[Harry_BKK]

i'm sorry to hear you are not willing to give us a chance. you turn my words into something negative, thats too much easy. We are definitly not underfunded, thats why we are also smart enough to play fair and safe. So far, 100% of our payouts were within 60 minutes.

Again, i (and our casino) have absolutely nothing to do with other casinos. The support not, the affiliates not, the finances not. We are not them.
Complaints should never get to the licence authority imo because then your doing a bad business. That's also one of the reasons why i'm here, to make sure that will never be necessary.

Grtz,
Sebastiaan

Trust me Sebastiaan, we are harsh critics here at CM but once you get past us you are assured that your casino has done a lot of things right.

We have seen many casinos come and go over the years, hence, naturally we are a rather mistrusting bunch, especially when you start with a platform that had sooooo many complaints.

- 100% within 60 minutes - that is fantastic, i give you that. Keep it that way and players will appreciate it.
- Complaints should never get to the licensing authority - fully agree with you
- 30xB WR - that is very good, one of the lowest nowadays

Again, i (and our casino) have absolutely nothing to do with other casinos. The support not, the affiliates not, the finances not. We are not them.
Grtz,
Sebastiaan

Please explain then this:

Banking

This site is operated by Flavidus Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Myeg B.V., a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao.

Deposits and withdrawals to and from the cash player account using Neteller are made through Myeg B.V. company E-Wallets.

Deposits and withdrawals to and from the cash player account using Skrill, PaySafeCard, Wirecard, CNG and Adyen are made through the company Flavidus Ltd, a limited company with registration number HE 304422, having it’s registered address at Agiou Antoniou 2, 2002 Strovolos, Nicosia, Cyprus.

Flavidus Ltd is fully owned by Myeg B.V.

Certainly, I will be willing to try your casino but not as long as you have the withdrawal restrictions and the "10x deposit" clause in your T&C's.

 

[dionysus]

Trust me Sebastiaan, we are harsh critics here at CM


Good practice for BbF, eh.

 

[Casino Ventura]

Thank you and i understand your mistrust. I see it as my responsibility/challange to reverse all that bad feelings in the time ahead.
We use independend wallets, and because of the licence requirements the money has to process as written.


Thx again for your feedback

Trust me Sebastiaan, we are harsh critics here at CM but once you get past us you are assured that your casino has done a lot of things right.

We have seen many casinos come and go over the years, hence, naturally we are a rather mistrusting bunch, especially when you start with a platform that had sooooo many complaints.

- 100% within 60 minutes - that is fantastic, i give you that. Keep it that way and players will appreciate it.
- Complaints should never get to the licensing authority - fully agree with you



Please explain then this:



I will certainly be willing to try your casino but not as long as you have the withdrawal restrictions and the "10x deposit" clause in your T&C's.

 

[Harry_BKK]

Thank you and i understand your mistrust. I see it as my responsibility/challange to reverse all that bad feelings in the time ahead.
We use independend wallets, and because of the licence requirements the money has to process as written.

Thx again for your feedback

Good luck with that, it won't be an easy task.

Just enter Flavidus and Myeg in the top right hand search box and read some of the threads then you will understand.

One other thing which always bothers me, when a casino representative is doing it, is this:



Why are you hiding your real location???

 

[dionysus]

Good luck with that, it won't be an easy task.

Just enter Flavidus and Myeg in the top right hand search box and read some of the threads then you will understand.

One other thing which always bothers me, when a casino representative is doing it, is this:

View attachment 65418

Why are you hiding your real location???

I don't think he is. Looking on site, seems support is run from Malta atm. Might be wrong, but no different than casinos run out of Malta but support in Aus.

 

[dionysus]

alot of player unfriendly terms and questions yet BUT..I will give the rep this:

He clearly went to Bryan for his colours before posting, hasn't posted any links and hasn't flogged his casino and promotions, but rather answered our queries, so I'm hopeful.

 

[Harry_BKK]

I don't think he is. Looking on site, seems support is run from Malta atm. Might be wrong, but no different than casinos run out of Malta but support in Aus.

Still no reason to hide the real location.

Their platform is provided by Netagame which has the following casinos so far, all seriously rogue joints who shafted players repeatedly. Why should Ventura be different??? (I hope they are but i am rather cautious and safe than sorry )

 

[Harry_BKK]

alot of player unfriendly terms and questions yet BUT..I will give the rep this:

He clearly went to Bryan for his colours before posting, hasn't posted any links and hasn't flogged his casino and promotions, but rather answered our queries, so I'm hopeful.

Fair point .... i agree with that

My 2 cents are:

- White Label solutions are offered mainly by a few major operators:
> EveryMatrix
> Myeg/Flavidus/Netagame
> Caddell Group
> Nektan Group
> MT Secure Gaming Ltd.
> iGaming Cloud

Only the last 2 are really trusted brands. EM would be the 3rd were it not for their SE mess.

The others have been all cause for many complaints, roguish casinos etc.

I can only assume that it is much cheaper for new start-ups to take their services/platforms.

 

[fun4all]

Flavidus owned is Flavidus owned. All previous Flavidus casinos have acted completely rogue. You can turn it around, it has been done before but I will wait and see how it pans out before I trust Flavidus with my hard earned cash thank you.

Also, 10x max withdrawal LOL. That is a terrible term and no casino should ever get a deposit who has it. The whole point of slots is that you can win many thousands of times what you are betting.

However despite my comments I admire you answering questions and walking into the lions den. I really do hope you can turn it around.