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New casino rep - Hi everybody

Discussion in 'Introduce yourself! (New Members)' started by Casino Ventura, Mar 25, 2016.

    Mar 25, 2016
  1. Casino Ventura

    Casino Ventura Online Gaming Affiliate Manager

    Occupation:
    Casino Operator
    Location:
    Europe
    Hi everybody,

    My name is Sebastiaan and i'm the co-founder of our dream-come-true project to become a casino operator.
    I want to be direct approachable for players, affiliates and everybody else in the industry, so whatever comes to mind, feel free to contact me for anything.

    Proud to be part of the Casinomeister community!


    Wish you all a great day :)


    Sebastiaan Zwitser
     
  2. Mar 25, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Welcome to the forum. :thumbsup:
     
  4. Mar 25, 2016
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    You indicate microgaming in your banner yet none in the drop-down provider menu or anywhere in the casino

    New casino rep - Hi everybody: ven.jpg,Mar 25, 2016
     
  6. Mar 25, 2016
  7. Casino Ventura

    Casino Ventura Online Gaming Affiliate Manager

    Occupation:
    Casino Operator
    Location:
    Europe
    Hi Dionysus,

    Thank you for your welcome and reply.

    There are a few geo restrictions on some gameproviders, also on microgaming. We do offer them in far most countries.
    This way we're sure to not break any rules :)

    Grtz,
    Sebastiaan


     
    Last edited: Mar 25, 2016
  8. Mar 25, 2016
  9. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    There aren't any restrictions regarding Canada and microgaming (aside from Playboy) ; can Canada not play microgaming at Ventura?
     
    1 person likes this.
  10. Mar 25, 2016
  11. Casino Ventura

    Casino Ventura Online Gaming Affiliate Manager

    Occupation:
    Casino Operator
    Location:
    Europe
    you're right about that (it should be possible) and thank you for pointing that out. Sorry didn't knew you where you're from :)
    Let me check that and get back to you.

    Thanks, already the Meister forum proves it's quality :notworthy
     
    Last edited: Mar 25, 2016
    1 person likes this.
  12. Mar 25, 2016
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    This seems a rather odd term: Shall winnings made with the help of bonus shall not be successfully withdrawn within 45 days, from the first withdrawal request, they will be voided. (seeing as you offer a welcome package. ps - you need to remove the first word of the line -ie should read: Winnings made with the help of bonus shall not be successfully withdrawn within 45 days from the first withdrawal request and will be voided)

    (there's a few other player unfriendly terms but others can disseminate)
     
    2 people like this.
  14. Mar 25, 2016
  15. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Flavidus limited? Is that not the same as the terrible Fenix/Slotobank casinos? Might be wrong but I just typed them into google and got a load of blacklist returns.

    Curacao licence? Bad jurisdiction imo.

    Do you take UK players? Have you got a UK licence?
     
  16. Mar 25, 2016
  17. Casino Ventura

    Casino Ventura Online Gaming Affiliate Manager

    Occupation:
    Casino Operator
    Location:
    Europe
    Hi fun4all, thank you for your reply :)


    It's a licence from Curacao for MYEG. MYEG gives a sublicence to our platform provider Netagame. Flavidus is a part of Netagame. We have a contract with MYEG, through Netagame.

    It's the same construction as on for example sugar casino, casino adrenaline.

    Everybody is fully responsible for their own casino. We have nothing to do with other casino brands, bad or good rep.

    As far as the quality of the licence, i agree it's not the same as a UK licence. But it's imo also far from beeing worst. We need to start somewhere, and we are determined to proof ourselves. We hope to get to that point where we can obtain a UK licence, but at this point, we can regretably not accept UK players. To be honest, this was still technical possible until yesterday and therefor not yet changed correctly in the T&C. Tomorrow it will be.

    Grtz,
    Sebastiaan


     
  18. Mar 25, 2016
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    A few things which will ensure right from the start that i won't touch this one with a very, very, very long barge pole :eek: :rolleyes:

    Go back to the drawing board Sebastiaan and come back again when you have a casino that is actually worth trying out. :rolleyes: :eek: :(
     
    Last edited: Mar 25, 2016
    10 people like this.
  20. Mar 25, 2016
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    A lot of those are pretty rough to take.
    The DOA though seems to be a common enough occurrence even from the tried and trues.
     
    2 people like this.
  22. Mar 25, 2016
  23. Casino Ventura

    Casino Ventura Online Gaming Affiliate Manager

    Occupation:
    Casino Operator
    Location:
    Europe
    Hi Harry_BKK thank you for responding

    "This site is operated by Flavidus Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Myeg B.V., a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao."

    this one i explained, probably when you were typing :)


    "Maximum withdrawal amount processed to a player is 2000 €/$/£ per week and 5000 €/$/£ per month.."

    I think players would like better to be 100% sure that they are paid, rather then the possibility of insuficient liquidity. Ofcourse this term will be stretched asap, and until then we review case to case if there are possibilities to make a exception.


    "Casino Ventura finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed."

    Actually we also have this one: "Players who deposited with all available payment methods other than credit cards not enrolled in 3D secure program (Verified by Visa, MasterCard Secure Code) are not required to verify their accounts with documents until their total withdrawal sum reaches 2300€."
    And we already proven to payout within 60 minutes.


    "If an account is left inactive for 30 days, a 5 €/$/£ per month inactivity fee will be charged to the account for administration purposes. If due to this fee the player’s real money balance is reduced to zero, the account will be closed, but the player can still claim back his or her balance for full 6 (six) months after the account closure. After 6 months the account is closed permanently."

    Imo IF you inform the players honestly, multible times, through all methods at hand this is not a unreasable term. Happy to hear if more of you agree on this with you.


    "Players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a deposit/reload bonus. Any additional winning credits will then be forfeited."

    Same as withdrawel amount, will be stretched asap. It's not the worst case to only have 900% profit as a player. We want to build a brand not to cash in tomorrow, or to lose it all tomorrow, but for the long run.


    "Slot games Scrooge, Devil's Delight, Bloodsuckers and Dead or Alive are excluded from all bonus promotions."

    You forgot to mention our bonus wagering is only 30x the bonus amount so quite reasable easy to clear. With these games a bit too easy. But i'm happy to say that our complete bonus system is getting upgraded soon, specially after reading a lot of comments on this forum we got some wonderful inspiration.



    Do we really look that dirty in your eyes?


    Grtz,
    Sebastiaan


     
    1 person likes this.
  24. Mar 25, 2016
  25. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I can understand the teething process and not wanting to bankrupt yourselves out of the gate but you won't retain many players without removing some of the WD restrictions.

    The $5 does seem unneccessary though - it isn't as though you have to come in and physically sweep around the corners of my profile..there's MANY sites I'm simply not available to come back to within a month.
     
    1 person likes this.
  26. Mar 25, 2016
  27. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    My answers in RED

     
    2 people like this.
  28. Mar 25, 2016
  29. Casino Ventura

    Casino Ventura Online Gaming Affiliate Manager

    Occupation:
    Casino Operator
    Location:
    Europe
    Thank you for understanding, and your advice.
    I'm 100% sure you guys are going to love our new bonus format.

    Grtz,
    Sebastiaan


     
    1 person likes this.
  30. Mar 25, 2016
  31. Casino Ventura

    Casino Ventura Online Gaming Affiliate Manager

    Occupation:
    Casino Operator
    Location:
    Europe
    i'm sorry to hear you are not willing to give us a chance. you turn my words into something negative, thats too much easy. We are definitly not underfunded, thats why we are also smart enough to play fair and safe. So far, 100% of our payouts were within 60 minutes.

    Again, i (and our casino) have absolutely nothing to do with other casinos. Not Support, not the affiliates , not the finance team. We are not them.
    Complaints should never get to the licencing authority imo because then you're running a bad business. That's also one of the reasons why i'm here, to make sure that will never be necessary.

    Grtz,
    Sebastiaan



     
    Last edited: Mar 25, 2016
    1 person likes this.
  32. Mar 25, 2016
  33. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Trust me Sebastiaan, we are harsh critics here at CM but once you get past us you are assured that your casino has done a lot of things right. :thumbsup: :D

    We have seen many casinos come and go over the years, hence, naturally we are a rather mistrusting bunch, especially when you start with a platform that had sooooo many complaints. :eek:

    - 100% within 60 minutes - that is fantastic, i give you that. Keep it that way and players will appreciate it. :thumbsup:
    - Complaints should never get to the licensing authority - fully agree with you :thumbsup:
    - 30xB WR - that is very good, one of the lowest nowadays :thumbsup:

    Please explain then this:

    Certainly, I will be willing to try your casino but not as long as you have the withdrawal restrictions and the "10x deposit" clause in your T&C's.
     
    Last edited: Mar 25, 2016
    4 people like this.
  34. Mar 25, 2016
  35. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
     
    1 person likes this.
  36. Mar 25, 2016
  37. Casino Ventura

    Casino Ventura Online Gaming Affiliate Manager

    Occupation:
    Casino Operator
    Location:
    Europe
    Thank you and i understand your mistrust. I see it as my responsibility/challange to reverse all that bad feelings in the time ahead.
    We use independend wallets, and because of the licence requirements the money has to process as written.


    Thx again for your feedback :)



     
    1 person likes this.
  38. Mar 25, 2016
  39. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Good luck with that, it won't be an easy task.

    Just enter Flavidus and Myeg in the top right hand search box and read some of the threads then you will understand.

    One other thing which always bothers me, when a casino representative is doing it, is this:

    New casino rep - Hi everybody: Capture 366.jpg,Mar 25, 2016

    Why are you hiding your real location???
     
    1 person likes this.

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