i create this thread for USA players, if somehow you decide join them - better stay away, this is the worst customer support i saw in my life, this is so sad...
Please, spend 3 minutes of your life and read. How the hell in the world customer support can be so bad!?
George Keith: Thank you for contacting Live Chat Service. How may I assist you today?
xxx: hi, xxxx, why my cashout cancelled
George Keith: Hello, xxx
xxx: username xxx
George Keith: Thank you, xxx
xxx: ??
George Keith: How much was the payout for?
xxx: 100 usd
George Keith: Thank you
George Keith: The payout was cancelled because the amount requested was not covering the $20.00 fees for Skrill transactions
xxx: what?
xxx: there is typed no fee!
George Keith: I will be right with you...
George Keith: According to what shows on the account, you need to request this time, $120.00 to cover the $20.00 fees for the transaction/
xxx: i have 120$ on my balance, how much i should request
George Keith: You need to request $120.00. The $100.00 of your payout and the $20.00 fee
xxx: why so you do not withdraw when i request 100$??!
George Keith: xxx, for every payout requested by Skrill, there is $20.00 fee
xxx: when i request 100, why you did not withdraw 80$?
xxx: and take 20$ fee
xxx: ?
George Keith: The fee is separated from the Payout money.
xxx: so...
George Keith: If you request a certain amount of money, you need to cover the fee
xxx: i have 120$ on my balance
xxx: if i request withdrawal of 100$
xxx: i will get 100$?
George Keith: If you request $100.00 you need to cover the $20.00 fee. It is separated. Not included in the requesting amount. Your payout is $100.00 but need to paty $20.00 for the fee
xxx: so, if i request 100$, i will have left 20$ on my balance, and it is cover fee, correct?
George Keith: Correct, xxx. You need to cover the fee
xxx: why few mins ago you told me to request 120$?
George Keith: So you can cover the fees
xxx: i request 100$ withdrawal, and 20$ left on my balance, this is ok?
George Keith: I recommend you to request $120.00 to helpp cover the payout fees. Please keep in mind that you only requested a $100.00 and got cancelled.
xxx: if i request withdrawal of 120$, how you collect the fees?
George Keith: That is taken from the balance, xxx
George Keith: Based on the balance, the processing agency takes the fee
xxx: BUT IF I REQUEST 120$ WITHDRAWAL, I WILL HAVE NOTHING ON MY BALANCE
xxx: i had 100$ on my account yesterday, and request withdrawal of 100$, and it was cancelled
George Keith: I understand, xxx.
George Keith: Yes, because, regarding the balance, the money requested was not enough to cover the transaction fee. If you request $120.00 it can cover the fee
xxx: 100$ is not enough to cover fees?
George Keith: I apologize, but it is not enough, since you are requesting that exact amount. Skrill is going to take the fee from the transaction but has to give you the exact amount you requested.
xxx: ok, look george
xxx: yesterday i had 100$ on my balance, i request withdrawal of 100$ and get cancelled.
xxx: now i had 120$ balance, if i request withdrawal of 120$ it will be also canceled, no?
George Keith: It will not be cancelled, because you are requesting your payout and the fee.
====
I decide not listen my logic, and request 120$ withdrawal. Hour after this i get email...
See Related:
Casinomeister's official BetOnline review is here.
Please, spend 3 minutes of your life and read. How the hell in the world customer support can be so bad!?
George Keith: Thank you for contacting Live Chat Service. How may I assist you today?
xxx: hi, xxxx, why my cashout cancelled
George Keith: Hello, xxx
xxx: username xxx
George Keith: Thank you, xxx
xxx: ??
George Keith: How much was the payout for?
xxx: 100 usd
George Keith: Thank you
George Keith: The payout was cancelled because the amount requested was not covering the $20.00 fees for Skrill transactions
xxx: what?
xxx: there is typed no fee!
George Keith: I will be right with you...
George Keith: According to what shows on the account, you need to request this time, $120.00 to cover the $20.00 fees for the transaction/
xxx: i have 120$ on my balance, how much i should request
George Keith: You need to request $120.00. The $100.00 of your payout and the $20.00 fee
xxx: why so you do not withdraw when i request 100$??!
George Keith: xxx, for every payout requested by Skrill, there is $20.00 fee
xxx: when i request 100, why you did not withdraw 80$?
xxx: and take 20$ fee
xxx: ?
George Keith: The fee is separated from the Payout money.
xxx: so...
George Keith: If you request a certain amount of money, you need to cover the fee
xxx: i have 120$ on my balance
xxx: if i request withdrawal of 100$
xxx: i will get 100$?
George Keith: If you request $100.00 you need to cover the $20.00 fee. It is separated. Not included in the requesting amount. Your payout is $100.00 but need to paty $20.00 for the fee
xxx: so, if i request 100$, i will have left 20$ on my balance, and it is cover fee, correct?
George Keith: Correct, xxx. You need to cover the fee
xxx: why few mins ago you told me to request 120$?
George Keith: So you can cover the fees
xxx: i request 100$ withdrawal, and 20$ left on my balance, this is ok?
George Keith: I recommend you to request $120.00 to helpp cover the payout fees. Please keep in mind that you only requested a $100.00 and got cancelled.
xxx: if i request withdrawal of 120$, how you collect the fees?
George Keith: That is taken from the balance, xxx
George Keith: Based on the balance, the processing agency takes the fee
xxx: BUT IF I REQUEST 120$ WITHDRAWAL, I WILL HAVE NOTHING ON MY BALANCE
xxx: i had 100$ on my account yesterday, and request withdrawal of 100$, and it was cancelled
George Keith: I understand, xxx.
George Keith: Yes, because, regarding the balance, the money requested was not enough to cover the transaction fee. If you request $120.00 it can cover the fee
xxx: 100$ is not enough to cover fees?
George Keith: I apologize, but it is not enough, since you are requesting that exact amount. Skrill is going to take the fee from the transaction but has to give you the exact amount you requested.
xxx: ok, look george
xxx: yesterday i had 100$ on my balance, i request withdrawal of 100$ and get cancelled.
xxx: now i had 120$ balance, if i request withdrawal of 120$ it will be also canceled, no?
George Keith: It will not be cancelled, because you are requesting your payout and the fee.
====
I decide not listen my logic, and request 120$ withdrawal. Hour after this i get email...
Requested 100$ 10 hours ago, silence. I hope they finally withdraw, or i will PAB against such bad guys. So, i did not blame them at all, but just for google or for our US friends, never play there...My name is Sunny from Player Services.
Thank you for your payout request, and congratulations on your winnings. Unfortunately, your payout has been cancelled due to insufficient funds to cover the payout fees
When submitting your payout request please keep in mind that there are fees that apply depending on the payout method and amount requested. For your Skrill payout, the fees are $ 20.00. You can refer toYou do not have permission to view link Log in or register now., then click on the red link that says “More on Payout Limit and Fees” for more information on payout methods, limits and time frames.
If you like, you can wait until Friday and take advantage of our $50 Fee-discount promotion which is once every 30 days. To benefit from this discount, please specify it in the comments box while requesting your payout on a Friday.
See Related:
Casinomeister's official BetOnline review is here.
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