Hi! Is there any active rep for Ladyhammer-Casino? Would appreciate someone being able to help me with the following issue:
- Last week there was a promo running offering freespins (in my case 50x 1.5€) depending on how many status-points you collect between 23.04 - 29.04.
- Status points are earned at a rate of 1 point for 20€ wagered
- Problem is, that i did not get credited status-points even though i wagered around 11000€ -> which should be roughly 550 status points
- This wagering is easy to prove by looking at the "Fight Club Tournament"-Leaderboard, showing me with over 11000 tournament-points and reading the tournament-terms: "€1 of real money bets will grant you 1 point in the tournament. If your bet is less than €1, you will get the proportional amount of points."
Trying to explain this issue and get it solved via live-chat and vip-manager did not get me anywhere...
- Last week there was a promo running offering freespins (in my case 50x 1.5€) depending on how many status-points you collect between 23.04 - 29.04.
- Status points are earned at a rate of 1 point for 20€ wagered
- Problem is, that i did not get credited status-points even though i wagered around 11000€ -> which should be roughly 550 status points
- This wagering is easy to prove by looking at the "Fight Club Tournament"-Leaderboard, showing me with over 11000 tournament-points and reading the tournament-terms: "€1 of real money bets will grant you 1 point in the tournament. If your bet is less than €1, you will get the proportional amount of points."
Trying to explain this issue and get it solved via live-chat and vip-manager did not get me anywhere...