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Nano Casino - claims there are max win limitations with welcome bonuses

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kunjuice92

Full Member
PABnonaccred
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<div class="bbWrapper">Hey everyone ! <br /> <br /> I registered at Nano casino just yesterday, and played with their welcome bonuses. I won with the first welcome bonus, and uploaded my documents for withdrawal. Withdrawal of win was over 500$.<br /> <br /> I then claim their second welcome bonus, and won a very nice amount ! The outcome of this win was that after wagering I was left with only 200 $ balance in the account. I contacted support and they claim that according to their terms and conditions, the max conversion of a bonus is 200$. I find this odd as my first deposit bonus has no max limit.<br /> <br /> I was wondering if some of you can help me out with this and checked their bonus terms / terms and conditions because I don&#039;t see a limit any where at all.<br /> I know sometimes casino&#039;s have different rules for different countries so I truly believe they might be referring to other countries.<br /> <br /> If you guys can post screenshots it would mean a lot .<br /> <br /> Thanks !</div>
 

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<div class="bbWrapper">The only thing I can see is the last term on page three reads something like &#039; in the event of a discrepancy between bonus terms and general terms, general terms will prevail&#039;.<br /> <br /> Check the general terms. Most casinos have two sets of terms - bonus specific and general.</div>
 
<div class="bbWrapper"><a href="https://www.casinomeister.com/forums/members/50180/" class="username" data-xf-init="member-tooltip" data-user-id="50180" data-username="@bamberfishcake">@bamberfishcake</a> , checked those as well, no max limitation on bonuses there.<br /> Have you went on the bonus terms page ? if so, is it the same thing as the screenshots ?</div>
 
<div class="bbWrapper">To be honest, I was hoping to get away with sending you there <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> One sec, will have a browse and you will receive a PM with a solicitors search fee via Ternur.<br /> <br /> p.s. while I&#039;m looking, may I suggest you ask live chat to name the term and clause number for ease of reference <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 50180" data-quote="bamberfishcake" data-source="post: 1211478" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1211478" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1211478">bamberfishcake said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> To be honest, I was hoping to get away with sending you there <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> One sec, will have a browse and you will receive a PM with a solicitors search fee via Ternur.<br /> <br /> p.s. while I&#039;m looking, may I suggest you ask live chat to name the term and clause number for ease of reference <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> Honestly it&#039;s not there. They also said to look at &quot;terms and conditions&quot; &quot;bonus terms&quot;. From a Canadian browser I don&#039;t see anything at all.</div>
 
<div class="bbWrapper">Did the winnings come from free spins?<br /> <br /> Withdrawals from free spins given without deposit are limited to €200 or $200</div>
 
<div class="bbWrapper"><a href="https://www.casinomeister.com/forums/attachments/screenshot-3891-png.157161/" target="_blank"><img src="https://www.casinomeister.com/forums/data/attachments/122/122602-2e49bab1cf33465eda6e0a13daad46a0.jpg" class="bbImage " style="" alt="Screenshot (3891).png" title="Screenshot (3891).png" width="178" height="100" loading="lazy" /></a></div>
 
<div class="bbWrapper">Also in terms lol<br /> <br /> <a href="https://www.casinomeister.com/forums/attachments/screenshot-3893-png.157163/" target="_blank"><img src="https://www.casinomeister.com/forums/data/attachments/122/122604-6156003d4572c556e95a88ffe48ee564.jpg" class="bbImage " style="" alt="Screenshot (3893).png" title="Screenshot (3893).png" width="178" height="100" loading="lazy" /></a><br /> <br /> Didnt see them on your screenies <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 50180" data-quote="bamberfishcake" data-source="post: 1211482" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1211482" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1211482">bamberfishcake said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Also in terms lol<br /> <br /> <a href="https://www.casinomeister.com/forums/attachments/157163/" target="_blank">View attachment 157163</a><br /> <br /> Didnt see them on your screenies <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>I&#039;m super LOST. I don&#039;t see any of these on my side???</div>
 
<div class="bbWrapper">I was just about to post the same thing as I also looked at their bonus terms. Seems silly really because if you deposit say 200 + bonus what is the use wagering just to withdraw 200 <img src="/forums/styles/default/casinomeister/smilies/eek2.gif" class="smilie" loading="lazy" alt=":eek2:" title="Eek2 :eek2:" data-shortname=":eek2:" /><br /> <br /> Also max bet is only 2.00. I can understand if it was a no deposit bonus but these terms don&#039;t seem fair unless I read it wrong.<br /> <br /> I don&#039;t like bonuses for these reasons, the Terms can be very tricky and complicated at some casinos.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 39065" data-quote="mina1929" data-source="post: 1211486" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1211486" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1211486">mina1929 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> I was just about to post the same thing as I also looked at their bonus terms. Seems silly really because if you deposit say 200 + bonus what is the use wagering just to withdraw 200 <img src="/forums/styles/default/casinomeister/smilies/eek2.gif" class="smilie" loading="lazy" alt=":eek2:" title="Eek2 :eek2:" data-shortname=":eek2:" /><br /> <br /> Also max bet is only 2.00. I can understand if it was a no deposit bonus but these terms don&#039;t seem fair unless I read it wrong.<br /> <br /> I don&#039;t like bonuses for these reasons, the Terms can be very tricky and complicated at some casinos. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote><br /> I believe this is a country thing. <a href="https://www.casinomeister.com/forums/members/50180/" class="username" data-xf-init="member-tooltip" data-user-id="50180" data-username="@bamberfishcake">@bamberfishcake</a> screenshots states 2$ max bet. My screenshots shows 5$ max bet.<br /> <br /> Any Canadian players here that can check this info please ?</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 47464" data-quote="kunjuice92" data-source="post: 1211487" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1211487" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1211487">kunjuice92 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> I believe this is a country thing. <a href="https://www.casinomeister.com/forums/members/50180/" class="username" data-xf-init="member-tooltip" data-user-id="50180" data-username="@bamberfishcake">@bamberfishcake</a> screenshots states 2$ max bet. My screenshots shows 5$ max bet.<br /> <br /> Any Canadian players here that can check this info please ? </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>What did support say?</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 39065" data-quote="mina1929" data-source="post: 1211492" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1211492" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1211492">mina1929 said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> What did support say? </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>To read the terms and conditions / bonus terms. 200 max win limit.</div>
 
<div class="bbWrapper">Ok just I used this website, <a href="https://geotargetly.com/geo-browse" target="_blank" class="link link--external" rel="nofollow ugc noopener">Geo Browse | Free Country Screenshot Tool</a> , put this in the URL - <a href="https://www.nanocasino.com/en/bonus-terms" target="_blank" class="link link--external" rel="nofollow ugc noopener">Nano Casino</a> , then selected the country United Kingdom first , then New Zealand.<br /> <br /> It showed max bet of 2 / max cash out of 200 for both of those countries.<br /> <br /> But then when I chose Canada, it doesn&#039;t show any of this ! Except for max bet of 5 $.</div>
 
<div class="bbWrapper">Then I think your only course of action is to screenshot what you have and politely point out to CS they might have the wrong terms. <br /> <br /> Sometimes they put &#039;English copy of terms prevail but I don&#039;t time to look again.<br /> <br /> In any case, I see a term so I don&#039;t hold out much hope for you i&#039;m afraid.</div>
 
<div class="bbWrapper"><blockquote data-attributes="member: 50180" data-quote="bamberfishcake" data-source="post: 1211500" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-title"> <a href="/forums/goto/post?id=1211500" class="bbCodeBlock-sourceJump" rel="nofollow" data-xf-click="attribution" data-content-selector="#post-1211500">bamberfishcake said:</a> </div> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Then I think your only course of action is to screenshot what you have and politely point out to CS they might have the wrong terms.<br /> <br /> Sometimes they put &#039;English copy of terms prevail but I don&#039;t time to look again.<br /> <br /> In any case, I see a term so I don&#039;t hold out much hope for you i&#039;m afraid. </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>I totally get this, but your location is for from Essex. <br /> <br /> My location is from Canada. I need someone from Canada to confirm that they also see what I see. Otherwise the casino must pay me my full winnings.</div>
 
<div class="bbWrapper"><a href="https://www.casinomeister.com/forums/attachments/b1-jpg.157168/" target="_blank"><img src="https://www.casinomeister.com/forums/data/attachments/122/122609-54f9f677756aa113334d654f571c270a.jpg" class="bbImage " style="" alt="b1.JPG" title="b1.JPG" width="185" height="100" loading="lazy" /></a><a href="https://www.casinomeister.com/forums/attachments/b2-jpg.157169/" target="_blank"><img src="https://www.casinomeister.com/forums/data/attachments/122/122610-df6920af3b5a7ec28d4e5a0dbdac6040.jpg" class="bbImage " style="" alt="b2.JPG" title="b2.JPG" width="196" height="100" loading="lazy" /></a><a href="https://www.casinomeister.com/forums/attachments/b3-jpg.157170/" target="_blank"><img src="https://www.casinomeister.com/forums/data/attachments/122/122611-b7268e39369927b2a61d987d04d3c97b.jpg" class="bbImage " style="" alt="b3.JPG" title="b3.JPG" width="143" height="100" loading="lazy" /></a><a href="https://www.casinomeister.com/forums/attachments/b4-jpg.157171/" target="_blank"><img src="https://www.casinomeister.com/forums/data/attachments/122/122612-a2bc76f38937955ebcd1f338da0be829.jpg" class="bbImage " style="" alt="b4.JPG" title="b4.JPG" width="310" height="100" loading="lazy" /></a><a href="https://www.casinomeister.com/forums/attachments/b5-jpg.157172/" target="_blank"><img src="https://www.casinomeister.com/forums/data/attachments/122/122613-6368cc5d9827ed07e3013156cc0b5888.jpg" class="bbImage " style="" alt="b5.JPG" title="b5.JPG" width="195" height="100" loading="lazy" /></a><a href="https://www.casinomeister.com/forums/attachments/b6-jpg.157173/" target="_blank"><img src="https://www.casinomeister.com/forums/data/attachments/122/122614-89f2c633affffbcb1152adcaef8c63ce.jpg" class="bbImage " style="" alt="b6.JPG" title="b6.JPG" width="153" height="100" loading="lazy" /></a></div>
 
<div class="bbWrapper">Appreciate the screenshots <a href="https://www.casinomeister.com/forums/members/16800/" class="username" data-xf-init="member-tooltip" data-user-id="16800" data-username="@dionysus">@dionysus</a> <br /> Thank you</div>
 
<div class="bbWrapper">Yes, like I said, contact the casino and ask politely if CS have checked the wrong terms.<br /> <br /> Only trying to be helpful <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></div>
 
<div class="bbWrapper">Update.<br /> <br /> 100 % of my winnings were credited back in my account.<br /> <br /> - They did have different terms and conditions for different countries.<br /> - They have also updated their terms.<br /> <br /> None of my withdrawal requests have been approved so far so I&#039;m patiently waiting !</div>
 

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