- Joined
- Dec 26, 2007
- Location
- USA
I am writing on behalf of Tawni and the Virtual Casino Group. This is just my opinion and my experience. In 2007, I had first started trying online casinos. I started at Palace of Chance. Made a few deposits, finally won a random jackpot. Followed their rules, spoke with customer service at every step cause I was a newbie. Well even after talking to cs, they then denied my withdrawal with a phony reason, because I had already confirmed okay with cs. The main point is I then found Casinomeister and filed a PAB after searching the internet. Unfortunately, Casinomeister was unable to do anything for me because POC was rogued. After that I became a casinomeister member and never played anywhere that wasn't accredited here. Trying to keep this short, so when Bryan wanted to give Virtual another chance to get out of rogue, I read where they were making good on past refusals. So I was told to pm TAWNI. (Thank you Chu.) I did, and the result is that I received my full amount of over 3000.00. Believe me, this was not easy as my bank is very weird and did not even have a swift code. But TAWNI worked with me and worked with me to get me paid. I truly believe that Virtual deserves at least a chance to get out of rogue pit. I do believe they still need to prove themselves with new system, however, I also believe they are definitely trying to clean up their act. I am sure that I am not the only one who now has had a good experience with them. TAWNI is totally awesome, she goes the extra mile and stops along the way to explain things that you are not aware of if you are not part of the system. My withdrawal was a frustrating experience for both of us, but it was no fault on the part of TAWNI or Virtual casinos. I will vote with Bryan to give Virtual a chance at Baptism by fire, or at the very least to take them out of the rogue pit. Thanks for listening to my opinion.