My virtual casino experience

gambler777

Full Member
PABaccred
Joined
Dec 26, 2007
Location
USA
I am writing on behalf of Tawni and the Virtual Casino Group. This is just my opinion and my experience. In 2007, I had first started trying online casinos. I started at Palace of Chance. Made a few deposits, finally won a random jackpot. Followed their rules, spoke with customer service at every step cause I was a newbie. Well even after talking to cs, they then denied my withdrawal with a phony reason, because I had already confirmed okay with cs. The main point is I then found Casinomeister and filed a PAB after searching the internet. Unfortunately, Casinomeister was unable to do anything for me because POC was rogued. After that I became a casinomeister member and never played anywhere that wasn't accredited here. Trying to keep this short, so when Bryan wanted to give Virtual another chance to get out of rogue, I read where they were making good on past refusals. So I was told to pm TAWNI. (Thank you Chu.) I did, and the result is that I received my full amount of over 3000.00. Believe me, this was not easy as my bank is very weird and did not even have a swift code. But TAWNI worked with me and worked with me to get me paid. I truly believe that Virtual deserves at least a chance to get out of rogue pit. I do believe they still need to prove themselves with new system, however, I also believe they are definitely trying to clean up their act. I am sure that I am not the only one who now has had a good experience with them. TAWNI is totally awesome, she goes the extra mile and stops along the way to explain things that you are not aware of if you are not part of the system. My withdrawal was a frustrating experience for both of us, but it was no fault on the part of TAWNI or Virtual casinos. I will vote with Bryan to give Virtual a chance at Baptism by fire, or at the very least to take them out of the rogue pit. Thanks for listening to my opinion.
 
...and it only took 7 years to get paid! :thumbsup:

lol sorry I couldn't help it. I'm very glad that you did finally get paid and that Tawni was helpful. Nice little windfall when you've already written off those winnings. :)
 
...and it only took 7 years to get paid! :thumbsup:

lol sorry I couldn't help it. I'm very glad that you did finally get paid and that Tawni was helpful. Nice little windfall when you've already written off those winnings. :)

Yes I realize that 7 years is ridiculous. But as you said, I had written those winnings off. The main point being TAWNI and virtual are trying to correct their mistakes, and for this they deserve to be recognized.
 
Yes I realize that 7 years is ridiculous. But as you said, I had written those winnings off. The main point being TAWNI and virtual are trying to correct their mistakes, and for this they deserve to be recognized.


You have been around long enough to know that virtual has had many chances to reform. They start out well but revert to their old ways and go back into the pit. Consistency in a positive way might get them the result they seem to seek.
 
Yes I realize that 7 years is ridiculous. But as you said, I had written those winnings off. The main point being TAWNI and virtual are trying to correct their mistakes, and for this they deserve to be recognized.

I'm all for change, believe me. I did have a question though, did you try to get paid back a few years back when Marty was here and cleaning up some of the old issues?
 
Sounds like they got off easy.

I'd be asking for the years of interest they earned on your money.

I'm extremely happy that you finally received something you were owed, but sorry, I don't think this group is worthy of any praise just yet when you consider the other factors at play.

Yes we will hold your winnings unfairly for 7+ years, earn X amount of interest to possibly cover our losses, and then play the good guys many years later and pay you out hoping most will post positive stories to hide our sins.

Even if these wolves wore several lamb suits, I wouldn't go near them with a fifty foot pole. Sorry to be a Debbie Downer, but the greatest indicator of future behavior is past behavior, and I think for the sake of newbies who aren't well informed, I think it's important to note that this group should still be approached with extreme caution.

I know everyone deserves a second chance, but these guys have had many, and these good news advertisements can be misleading.

I'm still very pleased for you personally that you got what you deserved at the very least after all these years. :thumbsup:
 
Thought id post even tho I know no one will agree with me. Anyway I think its great that you got paid your money gambler especially after so much time. But as soon as you posted it I knew instead of people just being glad for you it would soon turn into a negative post about virtual again. You yourself have given credit to them and realise Tawni is trying her best. But for others to cast up again about virtuals past and make out that they are only paying these wins they owe as a publicity stunt is a bit unfair. As the casino has made no mention of paying gambler and if he had not made the post no one would be any wiser he had received the money so its not right to always look for a motive behind why they paid him. People should just be glad that some people are getting paid money due to them from so long ago. What would people prefer to not have them trying their best and for no one to receive any money. I know they have such a bad past and may never change but slate them for what they do wrong now and for what they've done in there past but no need to criticise them for doing something rIght for once by paying the OP.
 
I hear your point Paul, but let's not lose sight of the fact that we're talking about 7 years here. 7 years! That is unheard of, and whether you're virtual or betat, that point can never be excused regardless of any amendments 7 years later.

If I read a thread praising virtual for doing what's right a week or a month after the fact, then I'll be the first to applaud their efforts and attempts to make things right, but I find that extremely hard to do in this case after a 7 year delay. I just think it's important to still acknowledge there's a lot of work left for them to do, so as not to deceive potential new customers who may read this thread, of the potential risks. After all, there's a reason they have been on probation here for so long, so although you may see this as a positive, there's still many complaints flooding in, so I'm of the opinion they could still be working harder to right all their wrongs. If they're only 7 years into their redemption list, then new potential players should have a right to know their number on the list should they encounter any problems.

It's great the op got his money, but applauding virtuals efforts is way too premature when we're talking a 7 year wait. 7 years!! It blows my mind.

Just out of curiosity Paul, and no judgement, but would you happily and confidently spend your hard earned money at these casinos? I'd be curious to know if this 'good news' story, instills a new confidence in other players also now?
 
Yes I realize that 7 years is ridiculous. But as you said, I had written those winnings off. The main point being TAWNI and virtual are trying to correct their mistakes, and for this they deserve to be recognized.

I have seen this several times before the most recent in 2010 when they employed Marty Davis to clean up their act. No disrespect to Tawni but Marty had a much tougher job as he virtually invited all those who believe they were owed money to contact him. He was armed with a war chest of hundreds of thousands of dollars according to my estimates as many people who were owed thousands and in some cases tens of thousands reportedly got paid. If memory serves me correct there weren't any players who indicated that Marty didn't handle their cases fairly. At that time I truly thought Virtual was turning a new leaf. However, a leopard never changes its spots and after 2 or so years Marty no longer worked for them and complaints were seen to be trickling in. Players were again not getting paid and the excuses were hardly genuine. What had changed though is players are getting used to them and generally accept the fact that their bonuses are 'awesome' and are prepared to wait for more than a month to receive payments. Whenever players hit big though and cash out 4-digit or above amounts they start thinking of excuses not to pay at all.

So, in my view, they have transformed from being an out -and-out rogue to being a more sophisticated rogue and that makes them even more dangerous.
 
I know everyone deserves a second chance, but these guys have had many, and these good news advertisements can be misleading.

I'm still very pleased for you personally that you got what you deserved at the very least after all these years. :thumbsup:

Agreed. If I ever happened to play a rogue, didn't get paid, then finally got paid I would never go and post a positive experience for the fact that others may be taken advantage of.

I do see players kicking and screaming and ready to murder the casino about a slow pay or no pay. Then they get paid and they come back with the " oh the rep is the greatest thing in the world they are awesome and I cant wait to play there again". :thumbsup: I think most of this ass kissing takes place because the player is going to continue to play at their rogue and want to pay these positive words in advance for the next time they cash out.
 
Just out of curiosity Paul, and no judgement, but would you happily and confidently spend your hard earned money at these casinos? I'd be curious to know if this 'good news' story, instills a new confidence in other players also now?


  • Azzurri the honest answer is NO. Being in UK I would never play at a casino I don't trust 100 percent and would not play at any casino that does not pay out quick as no need also I do not like the RTG software. Years ago I did play at a certain RTG casino that's on the not recommended list here as they paid winnings into my neteller account instantly while I was on live chat so never had problems at that casino tho don't play there anymore either.
  • I have never said this group should be trusted totally I just don't agree with the jump on the bandwagon approach where everything they do is criticised and has an ulterior motive. Seven years is a long time but fact Tawni got the player his money shows at least they paid him it. Unacceptable length of time and many more will not get paid but id rather have a rep here that players can approach and have a chance even if its a slim one of getting there money.
  • Casinomeister is a great place but think of the many players in the world that have never heard of here. For instance the player that only a couple of days ago had the problem with Intertops and has now been paid so quickly after finding Casinomeister and postig here. Whether he would have been paid without here we will never know. So last thing I want is for virtual group to go sod this even tho we are trying we are getting worse publicity than we ever had so lets not bother and pull Tawni out. At least at moment if a player searches online for help and finds casinomeister and comes here they can contact Tawni and if the group really means what they say then that player will get their money even if its slow. Surely that's what every member would want to happen ????? No way the group should ever be accredited and promoted heavily but really no need to constantly rip them apart for everything they do. And that's not directed at you Azzurri its a general statement.
 
  • Azzurri the honest answer is NO. Being in UK I would never play at a casino I don't trust 100 percent and would not play at any casino that does not pay out quick as no need also I do not like the RTG software. Years ago I did play at a certain RTG casino that's on the not recommended list here as they paid winnings into my neteller account instantly while I was on live chat so never had problems at that casino tho don't play there anymore either.
  • I have never said this group should be trusted totally I just don't agree with the jump on the bandwagon approach where everything they do is criticised and has an ulterior motive. Seven years is a long time but fact Tawni got the player his money shows at least they paid him it. Unacceptable length of time and many more will not get paid but id rather have a rep here that players can approach and have a chance even if its a slim one of getting there money.
  • Casinomeister is a great place but think of the many players in the world that have never heard of here. For instance the player that only a couple of days ago had the problem with Intertops and has now been paid so quickly after finding Casinomeister and postig here. Whether he would have been paid without here we will never know. So last thing I want is for virtual group to go sod this even tho we are trying we are getting worse publicity than we ever had so lets not bother and pull Tawni out. At least at moment if a player searches online for help and finds casinomeister and comes here they can contact Tawni and if the group really means what they say then that player will get their money even if its slow. Surely that's what every member would want to happen ????? No way the group should ever be accredited and promoted heavily but really no need to constantly rip them apart for everything they do. And that's not directed at you Azzurri its a general statement.

Very well explained Paul, and although we'll have to agree to disagree on some points, I appreciate your stance on the issue, and your reasoning.

Very well communicated, and a credit to you for being able to argue a point without the argument. ;)

It's amazing what can be achieved, and the useful information that can be conveyed, when there's no sign of irrelevant assumptions or condemnation.

Thanks again for the response. :thumbsup:
 
Very well explained Paul, and although we'll have to agree to disagree on some points, I appreciate your stance on the issue, and your reasoning.

Very well communicated, and a credit to you for being able to argue a point without the argument. ;)

It's amazing what can be achieved, and the useful information that can be conveyed, when there's no sign of irrelevant assumptions or condemnation.

Thanks again for the response. :thumbsup:

Thank you Azurri for your post. I like yourself disagree with many things that get posted but no point in seeking to argue points with people as it gets you nowhere as ive found out long ago in the past. So many members here so in ever post made people will have different views just wish people could always respect that theres not always a right or wrong answer. :D
 
Thank you Azurri for your post. I like yourself disagree with many things that get posted but no point in seeking to argue points with people as it gets you nowhere as ive found out long ago in the past. So many members here so in ever post made people will have different views just wish people could always respect that theres not always a right or wrong answer. :D


Please also respect the members who have been here so long they have first hand knowledge of events being discussed. I share what I know to be true because no one needs to be misled or taken advantage of by any casino. Remember we were all noob at some time and yes, lots of senior members told us stuff we didn't want to believe. And yes, most of it -- all of it -- turned out to be true. Somebody always said "if in doubt, follow the money." Best advice I ever received. ;)
 
Please also respect the members who have been here so long they have first hand knowledge of events being discussed. I share what I know to be true because no one needs to be misled or taken advantage of by any casino. Remember we were all noob at some time and yes, lots of senior members told us stuff we didn't want to believe. And yes, most of it -- all of it -- turned out to be true. Somebody always said "if in doubt, follow the money." Best advice I ever received. ;)

Agree with that but would just like to say ive never been disrespectful to the senior members if that is what you were getting at
 
I'm all for change, believe me. I did have a question though, did you try to get paid back a few years back when Marty was here and cleaning up some of the old issues?

No sorry, I apparently missed that one. Would have missed this one, but there was a long post started by Bryan, and in it I commented on that was how I found Casinomeister. Then Chu was kind enough to let me know about contacting Tawni, so I did. ;)
 
  • Azzurri the honest answer is NO. Being in UK I would never play at a casino I don't trust 100 percent and would not play at any casino that does not pay out quick as no need also I do not like the RTG software. Years ago I did play at a certain RTG casino that's on the not recommended list here as they paid winnings into my neteller account instantly while I was on live chat so never had problems at that casino tho don't play there anymore either.
  • I have never said this group should be trusted totally I just don't agree with the jump on the bandwagon approach where everything they do is criticised and has an ulterior motive. Seven years is a long time but fact Tawni got the player his money shows at least they paid him it. Unacceptable length of time and many more will not get paid but id rather have a rep here that players can approach and have a chance even if its a slim one of getting there money.
  • Casinomeister is a great place but think of the many players in the world that have never heard of here. For instance the player that only a couple of days ago had the problem with Intertops and has now been paid so quickly after finding Casinomeister and postig here. Whether he would have been paid without here we will never know. So last thing I want is for virtual group to go sod this even tho we are trying we are getting worse publicity than we ever had so lets not bother and pull Tawni out. At least at moment if a player searches online for help and finds casinomeister and comes here they can contact Tawni and if the group really means what they say then that player will get their money even if its slow. Surely that's what every member would want to happen ????? No way the group should ever be accredited and promoted heavily but really no need to constantly rip them apart for everything they do. And that's not directed at you Azzurri its a general statement.


I also, Paul, am not urging anyone to play here. I felt it was only right, with Tawni now giving us a presence here at Casinomeister, she should be credited for something done right. And as I said, not without hurdles, but Tawni handled it well. I did not say Virtual should be accredited, I only expressed the opinion that they possibly be taken out of the rogue, or baptism by fire. Which in either case, they would have to prove themselves over the long term. My post in no way encourages a newbie to play there, I clearly posted it was 7 years and that there were some issues with withdrawing where I am. My posting was only to give credit where credit was due, and POSSIBLY end up with another place to play. I agree with everything you stated above and thank you for the comment.
 
I don't think many are actually jumping on the bandwagon. The wagon has already been full for a while.(years)

Quite right actually. In fact, I see a couple of us dropping off it.

I am all for rehabilitation of offenders but then this has to balance out with the need to protect those who have newly joined the gaming world seeking entertainment. If Virtual is a first-time offender I give it an even chance to come good. Make it twice and its a 5-1 chance the casino will make it. With the number of chances that Virtual has been given I reckon it should be a rank outsider at 500-1 odds that it will reform. Yeah, that does happen once in a blue moon in my entire horse-racing venture that spans over nearly 40 years.
 
One good thing about any of the probationary periods that these groups have gone through is that players who have been burned do end up getting paid, like in the case of the OP.

However...this is just me, but I think if I had won something there and was denied winnings and then like the OP, contacted them 7 years later and got paid, a part of me would be happy to finally get paid, but another part would be like, "WTF? If these were legitimate winnings that I was entitled to, why didn't you just pay me when I won?"

Imagine if you had an acquaintance who you loaned $3000 to and he promises to pay you back in two weeks. And then in 2 weeks he gives you some excuse, and in a month another excuse, then a month later more excuses. You chase after him yelling "Where's my money" until he quits answering your emails and calls. You try for awhile longer than after a year or so you kick yourself in the butt for being such a sucker, and maybe a couple years later you just give up and kiss that money goodbye - but it still eats at you. Then 7 years later you see him on the street getting out of a limo wearing an expensive suit and a Rolex, kissing babies and handing out $50 dollar bills. So you go over to him and say, "Hey you owe me $3000." And he says, "Really? Give me your account number and I'll look into it." And then a week later he says, "Great news! I'm going to pay you what I owe you!"

So sure, you get paid finally but wouldn't there be part of you that's still really pissed off? My analogy is slightly off, but I hope you see what I mean. And what if a week later he comes and asks if he can borrow $1000, would you give it to him?
 
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One good thing about any of the probationary periods that these groups have gone through is that players who have been burned do end up getting paid, like in the case of the OP.

However...this is just me, but I think if I had won something there and was denied winnings and then like the OP, contacted them 9 years later and got paid, a part of me would be happy to finally get paid, but another part would be like, "WTF? If these were legitimate winnings that I was entitled to, why didn't you just pay me when I won?"

Imagine if you had an acquaintance who you loaned $3000 to and he promises to pay you back in two weeks. And then in 2 weeks he gives you some excuse, and in a month another excuse, then a month later more excuses. You chase after him yelling "Where's my money" until he quits answering your emails and calls. You try for awhile longer than after a year or so you kick yourself in the butt for being such a sucker, and maybe a couple years later you just give up and kiss that money goodbye - but it still eats at you. Then 9 years later you see him on the street getting out of a limo wearing an expensive suit and a Rolex, kissing babies and handing out $50 dollar bills. So you go over to him and say, "Hey you owe me $3000." And he says, "Really? Give me your account number and I'll look into it." And then a week later he says, "Great news! I'm going to pay you what I owe you!"

So sure, you get paid finally but wouldn't there be part of you that's still really pissed off? My analogy is slightly off, but I hope you see what I mean. And what if a week later he comes and asks if he can borrow $1000, would you give it to him?

You missed something Chayton. That acquaintance requires you to advertise in the newspapers a full page stating that he had paid you in full.:D
 
You missed something Chayton. That acquaintance requires you to advertise in the newspapers a full page stating that he had paid you in full.:D

lol funny chu - but what's interesting is that something like that wouldn't do them any favors. Like the OP of this thread, I really doubt that their payout was conditional on a post saying they'd been paid. For two reasons - first that I think the OP seems to be better than that, and secondly from the POV of the casino, how is someone posting that they got paid after SEVEN years going to help them look reliable or trustworthy?

I mean really, if you had never heard of this group and you stumbled across this thread and read how someone finally got someone at the casino to pay them their winnings from that long ago, would your first thought be, "Wow I'm definitely going to play at THAT casino!" ? ;)
 
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After a few days now of reading this thread, I still can't believe what I'm seeing, lol.

It's like every time I read it, or say it in my mind, it just doesn't want to register or compute.

7 years! It's sad, funny, shocking and unbelievable all in one. Like Bryan said, anyone who reads this thread and thinks, yeah, I'll give them a go, is loopy and has rocks in their heads, lol.

7 years. This thread puts a smile on my face every time I even just see the title in the forum.

I also agree, that this in no way could be classed as an advertisement, and if I had anything to do with this casino, I'd be extremely embarrassed. Accredited reps here must love seeing these threads, lol.
 

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