You're obviously not a 'High Roller' there Mr Kidd - which doesn't help your situation. That's just the way 3 Dice work - despite what 3 Dice claim, 'High Rollers' ARE treated very differently.
As to looking for people's thoughts here re your situation, there's a band of Enzo followers who back him, 3 Dice and their CS to the hilt, no matter what they've done wrong, so I'm afraid you won't receive much in the way of support for your predicament.
In my experience Anna can be curt and rude whilst at the same time splashing the page with unappropriate smileys, but then again I wasn't a High Roller there either.
In my humble opinion, you're obviously not that a valuable a player to them Mr Kidd, so ask yourself one or two questions. I'm sure you can come up with the answers :notworthy