<div class="bbWrapper">Hi.<br />
I had a strange experience at Ruby Fortune casino.<br />
Although the probem has been resolved, I'd like to hear opinions from experienced players about this issue.<br />
Please note that I don't intend to blame Ruby Fortune, I just want to know if I am right or wrong.<br />
<br />
On Oct. 29th, I deposited $5,000 to Ruby Fortune by NETeller and played Vagas Strip BJ "without bonus".<br />
Unfortunately, my balance decreased to $3,050 and I decided to withdraw all.<br />
Then I accidentally I deposited another $3,050 by NETeller because I was drunken at that time.LOL<br />
Next, I cashed-in $6,100 before I went to bed.<br />
<br />
On the next day, I received a promotional e-mail from them regarding 50% Halloween bonus.<br />
I deposited $300 and got $150 bonus, then I lost all betting $450 on BJ.<br />
<br />
A few days later, I found my $6,100 was reversed to my account.<br />
I asked the CS the reason and they replied me this.<br />
<br />
-----------------------------<br />
Kindly note that your withdrawals reflected shortly after you had received the 50% Halloween bonus on 30/10/2004.<br />
In order to receive your withdrawals, you would need to meet the wagering requirements for this promotion which is your deposit amount ( $300 ) and your bonus amount ( $150 ) wagered at least 8 times = $4500.<br />
-----------------------------<br />
<br />
I was sure that I had requested the withdrawal before I received the bonus.<br />
Also, I thought it was unfair that they imposed wager requirement on my prior "no-bonus deposit".<br />
I explained them what I had done, but they only replied me like this.<br />
<br />
-----------------------------<br />
Kindly note that when you 'claimed' the bonus, you accepted the terms and<br />
conditions of the bonus that stated 'You must wager the deposit, $300.00,<br />
and the bonus amount, $150.00, at least 10 times before you can make a<br />
withdrawal'. Please be advised that it was you choice to claim the bonus and<br />
our casino only offered you the bonus.<br />
-----------------------------<br />
<br />
I got furious and sent them several e-mails containing some insulting words.LOL<br />
Then they paid me the $6,100 and the problem was resolved.<br />
But, I didn't understand what they had done, so I asked them to quote sentences from the T&C that states legitimacy of their act.<br />
Then they replied me<br />
<br />
-----------------------------<br />
Following our previous correspondence to you regarding the issue of the<br />
terms and conditions of the above promotion (50% Match Halloween). Please<br />
note that the terms and conditions of our promotions applies to any<br />
withdrawal made at the casino. If you refer to the promotional terms and<br />
conditions point number 8, clearly states that "Any withdrawals made prior<br />
the 50% Halloween Bonus being claimed or credited to your account will<br />
render the bonus null and void. You will therefore not receive the bonus"<br />
Kindly refer to the following website for full terms and conditions<br />
<a href="http://www.RubyFortune.com/halloween150.asp" target="_blank" class="link link--external" rel="nofollow ugc noopener">www.RubyFortune.com/halloween150.asp</a><br />
<br />
For future it would be better that you study the terms and conditions well<br />
before attempting to claim the bonus.<br />
-----------------------------<br />
<br />
As you can see, English is not my mother tongue.<br />
Maybe I do not unerstand clearly what is written in their T&C.<br />
But does the sentence they quoted explain why they imposed wager requirement on my prior "no-bonus deposit" ?<br />
If what they did was ligitimate, I will have to stop playing at this casino.<br />
Can anyone give me opinions ?<br />
Please tell me if I am wrong.</div>