- Joined
- Nov 7, 2006
- Location
- Australia
I like your idea and will contact the owners overnight (in their timezone) and have them read your post with my recommendation that they seriosuly consider your suggestion.
My Hype Withdrawal Experience
- Thread starter thetest32
- Start date
I like your idea and will contact the owners overnight (in their timezone) and have them read your post with my recommendation that they seriosuly consider your suggestion.
- Joined
- Aug 1, 2006
- Location
- Saint Louis
Another week and a half and these guys are still as clueless as the last time I asked about my withdrawal. No long rant here, just an update on the situation.
- Joined
- Nov 4, 2004
- Location
- US11
No pay for me either, Rettahs. I emailed them last week and was ignored except for an automated acknowledgement.
Last edited:
- Joined
- Aug 1, 2006
- Location
- Saint Louis
Another week and nothing from Hype except the same old story that they will email me when my withdrawal goes through. I just wonder when they are going to come up with a better answer since that answer of emailing me when my withdrawal will be processed doesn't set me at ease at all since I have heard it for the past month.
- Joined
- Nov 4, 2004
- Location
- US11
Hallelujiah!
I checked my bank balance today, and lo and behold, I've been paid by Hype casino after waiting for a cashout for almost 3 months.
They may have been awfully slow about it, but to me, it looks like they're honest at least. (Hype has also paid several others who have posted in this thread.)
Hoping for better in the future.
Hang in there rettahs, darkpixie and anyone else still awaiting payment.
I checked my bank balance today, and lo and behold, I've been paid by Hype casino after waiting for a cashout for almost 3 months.
They may have been awfully slow about it, but to me, it looks like they're honest at least. (Hype has also paid several others who have posted in this thread.)
Hoping for better in the future.
Hang in there rettahs, darkpixie and anyone else still awaiting payment.
- Joined
- Aug 1, 2006
- Location
- Saint Louis
Congrats on getting paid weed, still nothing for me but then again I am sure I am on the "pay last, he is a pain in the ass" list lol 
.
.- Joined
- Mar 25, 2006
- Location
- Vancouver
My fingers are tightly crossed that I get paid. Last correspondence said 4 business days. So that will put me around Wednesday at the latest that I should see something. I sure hope its for real cause I accidently deposited there again today, I know I know dumb but I love thier games and won another $1500, so now I have a total of $3000 pending withdrawals from them.
Thank goodness for income tax returns!
Thank goodness for income tax returns!
- Joined
- Aug 1, 2006
- Location
- Saint Louis
I hope you get paid soon also. Me, I wouldn't deposit or play at Hype even if they were the last casino on the net since I think they have handled "their" problems with paying people very poorly and they must be managed and owned by pure idiots so even if they do pay me I have no desire to ever play there again.
- Joined
- Mar 25, 2006
- Location
- Vancouver
I am pleased to report that I have finally been paid the first $1500 of my withdrawal from Hype... whew! I sure was sweating for awhile there!
This means they are to be trusted, they take a little nagging but as long as I recieve my other withdrawal as well I will continue to play
This means they are to be trusted, they take a little nagging but as long as I recieve my other withdrawal as well I will continue to play
- Joined
- Jun 22, 2005
- Location
- USA
Glad you were paid DarkPixie. I hope that means EVERYONE waiting will be paid as well... Rettahs, let us know when you are paid.
thx.
thx.
- Joined
- Aug 1, 2006
- Location
- Saint Louis
I am pleased to report that I have finally been paid the first $1500 of my withdrawal from Hype... whew! I sure was sweating for awhile there!
This means they are to be trusted, they take a little nagging but as long as I recieve my other withdrawal as well I will continue to play
I am glad you got paid but to say that this group can be trusted is a tad out there if you ask me. I wouldn't trust this group with another dime of my own money considering the amount of problems they have had paying "some" people and not paying others at all with no information what so ever about what was going on.
Do you honestly think in the future it is going to get easier for these guys to pay people? If you do then I have a bridge I want to sell you as well
No worries, Blue, I will tell people when I get paid but I won't be thanking them for paying me. These idiots should have paid people a long time ago, me included or they should have made some sort of amends. They chose to do nothing and with that comes a few lines of bashing
.- Joined
- Mar 25, 2006
- Location
- Vancouver
Have you contacted support? What sort of efforts have you made to follow up? As always these things can slip through the cracks.
- Joined
- Aug 1, 2006
- Location
- Saint Louis
Yes, I have contacted support several times as I have documented in this thread. Emails, live chats and what not, Blue offered to help and I do appreciate his offer but I declined it. Nothing has slipped through the cracks, Hype ran into some problems paying people from the USA which I completely understand but they dropped the ball in how they handled the situation.
- Joined
- Aug 1, 2006
- Location
- Saint Louis
No payment from Hype still so this is just my weekly update. I know, it's been over a week in this thread but I bashed them in a seperate thread so I figured that was good enough for my venting lol.
- Joined
- Jun 30, 1998
- Location
- Bierland
Just to follow up on this statement - it doesn't follow a logical path. And I'd like to remind everyone that this is a "no-pay" casino.I am pleased to report that I have finally been paid the first $1500 of my withdrawal from Hype... whew! I sure was sweating for awhile there!
This means they are to be trusted, they take a little nagging but as long as I recieve my other withdrawal as well I will continue to play
- Joined
- Mar 10, 2005
- Location
- Pennsylvania
1 good apple doesn't make the barrel of rotten ones any more better
And darkpixie, I really hope you don't "trust" this casino. Count your blessings that you did get paid, and judging by other's experiences, you won't have the same fortune again should you continue to play there.
- Joined
- Mar 25, 2006
- Location
- Vancouver
Yup, lesson learned. I am still waiting for another $1500 initiated April 14th, 2007.
Support doesn't respond at all.
A bloody shame about this. I really did like thier games.
Nothing like killing your own company.
Support doesn't respond at all.
A bloody shame about this. I really did like thier games.
Nothing like killing your own company.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
KW Blue - You seem to have a good affiliate relationship with these guys... What do you reckon? Straight up... Are they still in touch with you ok? What's your 'feeling' about all this nonsense?
You've always been very prompt and courteous in your replies, so a friendly update with your overall feeling about this group right now might be useful/reassuring for anyone awaiting payment?
Like someone else said, the games are great - the silence from the operators however naturally makes everyone fear the worst!
You've always been very prompt and courteous in your replies, so a friendly update with your overall feeling about this group right now might be useful/reassuring for anyone awaiting payment?
Like someone else said, the games are great - the silence from the operators however naturally makes everyone fear the worst!
- Joined
- Jun 22, 2005
- Location
- USA
I have spoken with some of my internal contacts recently about the whole debacle. The only thing I was told was that they are working feverishly to get this whole situation behind them (players and affiliates paid) and to start on a new path forward.
I know that isn't much, but it is all I have at this point
I don't believe any new information will come down for another week or 2.
I know that isn't much, but it is all I have at this point
I don't believe any new information will come down for another week or 2.- Joined
- Mar 25, 2006
- Location
- Vancouver
Did they mention why they never respond to any emails? I've sent several and not once gotten a reply beyond the autoresponse. Is this casino still taking deposits? I would think that if you are unable to pay your players you certainly shouldn't be taking deposits!
- Joined
- Mar 10, 2005
- Location
- Pennsylvania
- Joined
- Mar 25, 2006
- Location
- Vancouver
Well unless they are a ponzi, they should have at least 90 to 97% of the payout available.
- Joined
- Dec 1, 2005
- Location
- Denmark
They used to spam me several times a week with 50% and 100% bonus offers. Of course I resisted them all after the 7 week withdrawals time I experienced.
But the last 2-3 weeks I have not received a single offer. So some changes has happened at least, maybe for the better.
But is is still a mystery why it is so hard to pay the players. When 49'er casino opened as RTG they had a surge of new players and yet they managed to handle all withdrawals within HOURS.
Zoozie
But the last 2-3 weeks I have not received a single offer. So some changes has happened at least, maybe for the better.
But is is still a mystery why it is so hard to pay the players. When 49'er casino opened as RTG they had a surge of new players and yet they managed to handle all withdrawals within HOURS.
Zoozie
- Joined
- Aug 25, 2004
- Location
- Bexhill on sea, England
That's a poor comparison to make. 49er was an existing casino for at least 5 years and simply changed software (they were also part of the Peak group) - they already had plenty of money in the bank
Hype & inChilli were brand new casinos - who knows what funding they had?
My assumption is that a huge chunk of their funds got stuck in Neteller after the USA pull out, but no-one at either casino would admit this to me.
All they would do is criticize my negative posts at CM...
Well criticize this: Get your act together, or your casinos are dead!
KK
- Joined
- Oct 15, 2004
- Location
- Toronto, Ontario - Canada
I read the CAP board tonight, and by the looks of it, they are MIA at the CAC in Amsterdam. I find that highly unusual, as most programs make a point of attending that one. Interesting. 
- Joined
- Mar 10, 2005
- Location
- Pennsylvania
I read the CAP board tonight, and by the looks of it, they are MIA at the CAC in Amsterdam. I find that highly unusual, as most programs make a point of attending that one. Interesting.
They probably didn't have enough funds to attend
- Joined
- Aug 1, 2006
- Location
- Saint Louis
Well, I finally got paid by Hype after close to three months.
I didn't thank them nor will I thank them here for paying me since I spent much more time asking about the withdrawal than what it was worth in the long run. Numerous chat sessions with no information and too many emails to support that went unanswered.
The funny thing is my last email was the one where I stopped being nice and included words like "Idiots, mismanaged, demand, defunct and under funded". Oh and I used the phrase "Are you fools high on crack?" a few times also then low and behold two days later I get paid lol.
My overall experience with Hype was very dissapointing and I will not ever play there again.
Now that I have been paid I will stop kicking them around in this thread but I will cover one last time a few points to ponder from my experience if you are from the USA and plan to deposit there anyway.
1. If you use Click2pay to deposit you can not withdraw back to click2pay.
2. Forced bonus on deposits (first three I guess)
3. ACH withdrawal only and will take months (fee's apply varies with bank)
4. Email Support. HHMMM well they have an email address but don't answer emails.
5. Live Support: Nice people but useless with no information
6. Rep on these forums: there is one but they never posted in any thread I have been involved in.
7. Management/Owners: Idiots, pure idiots in my opinion for never addressing the problems.
There ya have it, good luck to anyone else that is waiting on a withdrawal.
I didn't thank them nor will I thank them here for paying me since I spent much more time asking about the withdrawal than what it was worth in the long run. Numerous chat sessions with no information and too many emails to support that went unanswered.
The funny thing is my last email was the one where I stopped being nice and included words like "Idiots, mismanaged, demand, defunct and under funded". Oh and I used the phrase "Are you fools high on crack?" a few times also then low and behold two days later I get paid lol.
My overall experience with Hype was very dissapointing and I will not ever play there again.
Now that I have been paid I will stop kicking them around in this thread but I will cover one last time a few points to ponder from my experience if you are from the USA and plan to deposit there anyway.
1. If you use Click2pay to deposit you can not withdraw back to click2pay.
2. Forced bonus on deposits (first three I guess)
3. ACH withdrawal only and will take months (fee's apply varies with bank)
4. Email Support. HHMMM well they have an email address but don't answer emails.
5. Live Support: Nice people but useless with no information
6. Rep on these forums: there is one but they never posted in any thread I have been involved in.
7. Management/Owners: Idiots, pure idiots in my opinion for never addressing the problems.
There ya have it, good luck to anyone else that is waiting on a withdrawal.
- Joined
- Oct 15, 2004
- Location
- Toronto, Ontario - Canada
I'm so glad you finally got your money Rettahs, congrats!!
As to your experience, I'm glad you kept us updated. I can tell you that I wouldn't play at this casino with funny money. Just the fact that there is a rep on board here...and not only did he not post in this thread, I gather that PM's from various people here went unanswered. To me, that alone is inexcusable. I don't care how pretty their games are, three months to get paid is beyond ridiculous..and no explanations from anyone.
As to your experience, I'm glad you kept us updated. I can tell you that I wouldn't play at this casino with funny money. Just the fact that there is a rep on board here...and not only did he not post in this thread, I gather that PM's from various people here went unanswered. To me, that alone is inexcusable. I don't care how pretty their games are, three months to get paid is beyond ridiculous..and no explanations from anyone.
- Joined
- Aug 1, 2006
- Location
- Saint Louis
I'm so glad you finally got your money Rettahs, congrats!!
As to your experience, I'm glad you kept us updated. I can tell you that I wouldn't play at this casino with funny money. Just the fact that there is a rep on board here...and not only did he not post in this thread, I gather that PM's from various people here went unanswered. To me, that alone is inexcusable. I don't care how pretty their games are, three months to get paid is beyond ridiculous..and no explanations from anyone.
Thank you, it was the worst experience I have ever had dealing with a casino. Lesson learned for me.
- Joined
- Mar 25, 2006
- Location
- Vancouver
Soo happy you got paid! Gives me some hope! Not a lot but a little. They still owe me $1500.
I can not fathom why a casino would committ utter suicide such as they have, how or if they can recover from this is yet to be seen I suppose. If they want to have any kind of future a full explanation to its players is definately in order here.
I can not fathom why a casino would committ utter suicide such as they have, how or if they can recover from this is yet to be seen I suppose. If they want to have any kind of future a full explanation to its players is definately in order here.
- Joined
- Aug 25, 2004
- Location
- Bexhill on sea, England
Excellent news!
I honestly thought this casino had crashed & burned.
I echo that sentiment.
Unfortunately going by their track record I think any sort of comment is highly unlikely.
It is a crying shame, and for me personally the biggest disappointment in my whole online gaming life. An excellent concept, fantastic software & games, great sign-up offers, and yet totally un-communicative and apparently inept management.
What a total waste of a superb opportunity to become a major online player...
KK
Warning
First of all, Rettah - I'm really pleased that your persistence paid off. You should never have been exposed to this sort of treatment imo.
Second, KK I'm afraid I'm getting information from three different sources that Hype Casino has indeed "crashed and burned".
This is all hearsay, but I'm told that the Australian owners ordered Player Preferred-Firebrand Interactive to shut the operation down at the end of April after missing funds allegations.
I emphasise that this is hearsay, but it comes from three sources which corroborates it, and in the absence of an honest and upfront announcement from the owners I feel it is important that players be warned.
First of all, Rettah - I'm really pleased that your persistence paid off. You should never have been exposed to this sort of treatment imo.
Second, KK I'm afraid I'm getting information from three different sources that Hype Casino has indeed "crashed and burned".
This is all hearsay, but I'm told that the Australian owners ordered Player Preferred-Firebrand Interactive to shut the operation down at the end of April after missing funds allegations.
I emphasise that this is hearsay, but it comes from three sources which corroborates it, and in the absence of an honest and upfront announcement from the owners I feel it is important that players be warned.
- Joined
- Jun 30, 1998
- Location
- Bierland
I just want to remind everyone that I made a "Avoid this casino at all costs" warning on the 27th of April.
And I meant what I said. If players are continuing to play there, you are playing at your own risk.
If you are an affiliate and your links are still live, that's roguish tendencies on your part because you KNOW your players probably won't be paid. Kill the links please.
And I meant what I said. If players are continuing to play there, you are playing at your own risk.
If you are an affiliate and your links are still live, that's roguish tendencies on your part because you KNOW your players probably won't be paid. Kill the links please.
- Joined
- Oct 15, 2004
- Location
- Toronto, Ontario - Canada
- Joined
- Mar 25, 2006
- Location
- Vancouver
Hi Jetset, if the owners told them shut down, why is the casino apparently taking new deposits?
That is exactly why players need to be warned about this, darkpixie.
My latest information is that the owners who ordered Player Preferred and Firebrand Interactive to close the doors on April 30 may be about to release a public statement on this issue.
That's something that should have been done immediately the ownership decision to close was made at the end of April, and one that should have been backed with emails to every player, specifying payout arrangements.
I have no idea what's going on with this casino, which is presumably still under the control of Player Preferred and Firebrand....but on the information available right now it doesn't look good.
BTW - this makes three out of three PP licensees down in less than a year!
My latest information is that the owners who ordered Player Preferred and Firebrand Interactive to close the doors on April 30 may be about to release a public statement on this issue.
That's something that should have been done immediately the ownership decision to close was made at the end of April, and one that should have been backed with emails to every player, specifying payout arrangements.
I have no idea what's going on with this casino, which is presumably still under the control of Player Preferred and Firebrand....but on the information available right now it doesn't look good.
BTW - this makes three out of three PP licensees down in less than a year!
- Joined
- Apr 4, 2005
- Location
- Canada
This whole situation is such a damn shame. Their "rep" PM'ed me, personally asking me to email him with any concerns I had. I did, and never received a response. Why in the world would this guy sit here and waste him time like that? Not only that, but all it did was royally piss me off!
I really wish that casino's would learn that communication is the key. We as players damn well deserve to know what's going on, and we deserve to be paid in a timely manner. I hope they ARE going under, becuase quite frankly they are just a waste of online space if you ask me. They deserve to fail because of the way they've treated their players.
I really wish that casino's would learn that communication is the key. We as players damn well deserve to know what's going on, and we deserve to be paid in a timely manner. I hope they ARE going under, becuase quite frankly they are just a waste of online space if you ask me. They deserve to fail because of the way they've treated their players.
- Joined
- Jul 5, 2003
- Location
- The Boonies
I hope someone decent buys that software and does something with it.
It's such nice software, I'd hate to see it go.
It's such nice software, I'd hate to see it go.
- Joined
- Sep 12, 2004
- Location
- Up$hitCreek
My thoughts exactly! I really took a fancy to the software -- and which is one of the reasons, I'm sure, some continued to deposit there despite the withdrawal problems. I'd hate to see it disappear into the ether....
I've been waiting months to play there. I got freakin excited when it looked like everything would work out awhile back, but not.
If I'm a guy who has some money, and I'm gonna dabble in the bidness, I ain't a gerna dabble. I'm going all in. Damn the torpedoes.
Online Casinos aren't strip malls; they might have profit centers (slots, etc.), but no 'neman marcus' anchors. In my wildest imaginings Hype did some bad planning for cashflow, or there is something behind the scenes we may never know about.
If all is well, I hope they marshall their capital, hire or consult for PR (the people are right here and it wouldn't cost a dime to get the best advice possible) and put those cool games into play for everyone.
Owner/delegate/manager: Speak to us!!!
If I'm a guy who has some money, and I'm gonna dabble in the bidness, I ain't a gerna dabble. I'm going all in. Damn the torpedoes.
Online Casinos aren't strip malls; they might have profit centers (slots, etc.), but no 'neman marcus' anchors. In my wildest imaginings Hype did some bad planning for cashflow, or there is something behind the scenes we may never know about.
If all is well, I hope they marshall their capital, hire or consult for PR (the people are right here and it wouldn't cost a dime to get the best advice possible) and put those cool games into play for everyone.
Owner/delegate/manager: Speak to us!!!
- Joined
- Aug 25, 2004
- Location
- Bexhill on sea, England
The plot thickens!
Yesterday I got an e-mail from Hype offering me a 100% bonus up to $100!
So this-morning I go on to live chat...
Old Attachment (Invalid)
Full transcript:-
<User> Are you still taking deposits?
<User> I heard your casino was closing down!
<Operator> No. Our casino is not closing down. How may I help you?
<User> Really? That is good news.
<User> How can I contact the casino managers/owners and the finance department?
<User> I am an affiliate & am owed money since Feb.
<Operator> I'm very sorry, the management is unavailable until the following Monday as they had left for the day and they do not operate on weekends.
<User> On Monday - how can I contact them - through this chat window?
<User> They don't reply to e-mails
<Operator> We will pass down the message to them and will get back to you via e-mail as we operators handle the live chats and e-mail.
<User> OK. I also want to play. Do you still take in & pay out by Neteller for UK residents?
<Operator> We do take in Neteller deposits and pay through Neteller for UK players.
<User> OK thanks. Bye.
So what do you make of that then??
PS
I may actually play there just to see what happens (mainly because I have not yet tried out their two latest slots
) but don't forget CasinoMeister has them as 'Not Recommended' with a big risk of slow/no payments.(I had to waste an hour of my life removing all the banners & links from my site too
)I think they may be deliberately misleading players here, because we have it from very reliable sources that Firebrand-Player Preferred were told by the owners of Hype to shut the casino down on April 30 after a confrontation on allegedly missing funds.
The owners were then locked out, but the casino continues in operation. In my opinion that suggests:
1) That Firebrand-PP have between April 30 and last week found someone new to take over Hype without telling the owners. I regard that as unlikely given the time available and the reputation the casino has accrued for slow-paying of late. In any event, PP could take a Microgaming-like stance and stand behind a failed owner by paying the players who are owed.
2) That Firebrand-PP don't want to be seen as having another owner depart and are running the operation "cloaked" themselves to keep up appearances until they can find another "owner" for it.
Either way this is deceptive.
It is very disappointing that Sorensen and his partner at Nix Court Pty Limited who owned Hype have not cleared their names by issuing a public statement and making arrangements for players and affiliates to be paid to the date of their exit. I have been repeatedly told that these Aussies were honourable men, and this was an opportunity for them to prove it imo.
The owners were then locked out, but the casino continues in operation. In my opinion that suggests:
1) That Firebrand-PP have between April 30 and last week found someone new to take over Hype without telling the owners. I regard that as unlikely given the time available and the reputation the casino has accrued for slow-paying of late. In any event, PP could take a Microgaming-like stance and stand behind a failed owner by paying the players who are owed.
2) That Firebrand-PP don't want to be seen as having another owner depart and are running the operation "cloaked" themselves to keep up appearances until they can find another "owner" for it.
Either way this is deceptive.
It is very disappointing that Sorensen and his partner at Nix Court Pty Limited who owned Hype have not cleared their names by issuing a public statement and making arrangements for players and affiliates to be paid to the date of their exit. I have been repeatedly told that these Aussies were honourable men, and this was an opportunity for them to prove it imo.
- Joined
- Jul 5, 2003
- Location
- The Boonies
There are rumors that there will be a statement forthcoming as early as this weekend.
I am unable to verify this, so we'll just have to see.
I am unable to verify this, so we'll just have to see.
Similar threads
