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My chat experience at Mansion Casino

Discussion in 'Online Casinos' started by yoshirules, Jul 22, 2009.

    Jul 22, 2009
  1. yoshirules

    yoshirules Experienced Member

    Occupation:
    educator
    Location:
    holland
    Never had such a strange conversation at a casino.
    I thought I'm going to play at a playtech casino.
    I know they are not accredited, but at bet365 I'm not allowed to play cause I'm Dutch and at betfred I cant get a bonus cause I'm Dutch

    22 July 2009 22:24:32 (22/07/2009 20:24:32 - GMT)

    Welcome to Chat.Mansion.Com, Asiye will be right with you.

    Asiye:
    We are experiencing an extremely high level of customer contacts. This has resulted in higher than usual waiting time.

    Please be assured that we are doing everything in our power to ensure that we can answer your query as soon as we possibly can. Thank you for your continued patience.

    yoshirules:
    ok can i leave this open?
    Asiye:
    Sorry to keep you waiting
    Asiye:
    PLease bear with me
    Asiye:
    RE:depositing
    Asiye:
    How may I be of help?
    yoshirules:
    hello
    Asiye:
    Hello
    yoshirules:
    I wanted to ask something about depositing
    yoshirules:
    I have played with a free chip but didnt win
    yoshirules:
    if i deposit now do i still have the wagering req of the free chip in my account?
    Asiye:
    NO
    yoshirules:
    ok
    Asiye:
    Real money account is not same as fun account
    Asiye:
    We do offer 200 Welcome Bonus
    yoshirules:
    no it was a real money free chip
    Asiye sent link:
    You must register/login in order to see the link.
    yoshirules:
    so not in fun mode

    yoshirules:
    I got a free chip from ********
    yoshirules:
    thats why i'm asking about the wagering req
    Asiye:
    PLease also note that bonus payment may take up to 3 business days
    yoshirules:
    sorry i dont quite understand
    yoshirules:
    i didnt win
    yoshirules:
    so there is nothing to pay me
    yoshirules:
    this is the most strange conversation i ever had with a casino representative
    Asiye:
    What is that you did not understand please
    yoshirules:
    i asked you about a free chip i had got yesterday
    yoshirules:
    I have played with it
    yoshirules:
    but didnt win
    yoshirules:
    balance is zero
    yoshirules:
    now if i deposit would there still be some wagering req from my free chip in my account?
    yoshirules:
    and you are talking about a bonus payment within 3 days
    Asiye:
    If you deposit you will be receiving our first deposit bonus which requires wagering bonus amount 40x
    yoshirules:
    and all bonus wagering req are gone?
    Asiye:
    The ltest casino $10 free bonus wagering bonus amount is 70x.
    Asiye:
    All bonuses may have different wagering amounts
    yoshirules::
    yes i know but is it now off my account?
    yoshirules:
    the 70 times?
    Asiye:
    You did receive this bonus amount and Completed
    yoshirules:
    ok that was what i was asking
    Asiye:
    I though you were asking about fun account chips
    Asiye:
    Sorry for any misunderstanding
    Asiye:
    Is there anything else I can help you with?
    yoshirules:
    no but ok
    yoshirules:
    and if all went ok i would get besides the normal 100% a 150% first deposit bonus
    yoshirules:
    could you check that for me please?
    Asiye:
    Correct
    yoshirules:
    and what is the minimum deposit?
    Asiye:
    Which deposit option?
    yoshirules:
    neteller
    Asiye:
    Neteller minimum deposit amount is $10
    yoshirules:
    ok and is the 150% bonus instant accredited to my account?
    Asiye:
    Let me refresh your account please
    Asiye:
    I do not see the deposit on your account yet
    Asiye:
    MAy take couple of minutes
    yoshirules:
    no i didnt make it yet just want to ask first
    yoshirules:
    i can deposit now but i want to be sure of the following
    Asiye:
    If you make a deposit of $10 your account will be credited with $10 first deposit
    Asiye:
    All games are included in this offer except for: all forms of Baccarat, Craps, Roulette, Sic Bo, Pontoon, Blackjack, Jacks and Better, Aces and Faces, Casino Hold 'em, Deuces Wild and Joker Poker.
    Asiye:
    To redeem this casino bonus, players must wager 40 times the bonus amount.
    yoshirules:
    i thought i would get a 150%
    Asiye:
    Which means $10 x 40 times = $400 wagering requires
    Asiye:
    No it is 100% up to 200 bonus
    yoshirules:
    100 is the normal bonus but this guy today said to me he would put an extra 50% in my account if i deposited today
    Asiye:
    I see the chat conversation on your account
    yoshirules:
    His name was Jimmy
    Asiye:
    That Casino host offered you extra 50%
    yoshirules:
    yes that was what i meant
    yoshirules:
    thats why i said 150%
    Asiye:
    Wait please i am talking to Casino host
    yoshirules:
    mmm i got a strange feeling about this, never mind, maybe cause of all misunderstandings i better not deposit here
    Asiye:
    Casino host will try to have a chat with you about this extra bonus offer
    Asiye:
    Did they manage to have a chat conversation with you now?
    yoshirules:
    yes telling him the same thing
    Asiye:
    Is there anything else I can help you with?
    yoshirules:
    no
     
  2. Jul 23, 2009
  3. liquuid_fusion

    liquuid_fusion Meister Member PABnorogue PABnononaccred2 PABaccred

    Occupation:
    Student
    Location:
    UK
    I've found Mansion/Casino.com customer service to be frustrating in the past too. I suspect the person you were talking to is a poor speaker of English.

    Recently there was an error in my blackjack game which resulted in the loss of the stake without the game being played. The customer service representative couldn't see the bet on his screen, and point blank refused to believe that an error had occured. I just gave up in the end! :rolleyes:
     
  4. Jul 24, 2009
  5. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    lol... strange conversation.. that happens if the chatoperator is impatient and has his copy/paste answers already ready to send :D:D;)

    i like the chat operators answering and acting in personal style with some rights to handle things in the casino, but you wont find that very often :):rolleyes::mad:


    anyway.. mansion is good place imho.. i never made a deposit with them but got 2 freechips already over a year ago.. i made two cashouts to neteller without having ever made deposit and they paid according to their terms within 4 days after the pending without any problems.. so i cant complain :rolleyes:

    i made deposit at their new sister site casino.com.. its licensed in gibraltar and mansion seems to me like reputable outfit.. i know them since their poker room showed up and they just got bigger.. also heard of some complaints but i think they are no rogues who are in bsiness just to screw players like some other playtechs.. so i would give them a chance allthough their chat operator seemd a little confused or whatever:rolleyes:



    cheers

    coxwel
     

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