I have been playing at MrGreen casino for few years and so far everything was ok,well till few days ago.
I made one small deposit 2 days ago,won 500 euros and asked for an withdraw,as i knew they were going to ask for my documents so they can verify my account so i asked live chat which explained to me what should i sent.
So right after i send them all my documents,ID,screenshot of my Netteler account and credit card statement the next thing they asked was screenshot of my credit card which has EXPIRED in 2014
Luckily i had that credit card and have no idea how come I still have it,so i send them my screenshot of the credit card.The next several emails were all about covering the numbers of the credit card,by the way i dont care what they will see that card is expired and the most absurd was they didn't see my signature of the EXPIRED credit card
Helloo MrGreen that signature has erased by itself for so many years and on top of that,thats an old credit card.Shouldnt they remove my credit card long time ago when it was expired
I am really shocked ,from their behavior,they are only delaying my withdraw and surely they were the last casino i thought i would waste my time.I contact Patrik but still no answer from him,maybe he is busy and maybe he will see this post
Honest and detailed review of Mr Green here.
I made one small deposit 2 days ago,won 500 euros and asked for an withdraw,as i knew they were going to ask for my documents so they can verify my account so i asked live chat which explained to me what should i sent.
So right after i send them all my documents,ID,screenshot of my Netteler account and credit card statement the next thing they asked was screenshot of my credit card which has EXPIRED in 2014
Luckily i had that credit card and have no idea how come I still have it,so i send them my screenshot of the credit card.The next several emails were all about covering the numbers of the credit card,by the way i dont care what they will see that card is expired and the most absurd was they didn't see my signature of the EXPIRED credit card
Helloo MrGreen that signature has erased by itself for so many years and on top of that,thats an old credit card.Shouldnt they remove my credit card long time ago when it was expired
I am really shocked ,from their behavior,they are only delaying my withdraw and surely they were the last casino i thought i would waste my time.I contact Patrik but still no answer from him,maybe he is busy and maybe he will see this post
Honest and detailed review of Mr Green here.