Slotster!
I predict a riot.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
Firstly, apologies for the lack of detail in this initial post - I was eager just to get a heads up out there and interested to hear if anyone else has experienced similar. When I get more time I'll furnish the thread with more detail.
Ok - I signed up at Mr Green a few (maybe six or seven?) months ago. Throughout that time I've been super impressed with the layout, the selection of games and the overall feel. Bar a few minor bugs - the software works great and the games are really good fun.
Throughout the time I've played there I've deposited ( as I do at every other casino ) via a combination of Skrill and MasterCard.
This is off the top of my head, but I've probably made upwards of 50 ish deposits and maybe 4 or 5 withdrawals. The majority of my deposits have been via my MasterCard - some via Skrill. All my withdrawals have been to Skrill.
What I've found is that, if I withdraw say 9am Tuesday - the cash would be with we sometime around midday the following day - all good!
All my withdrawals are fairly low - probably £100 - £200 ish - but no issues - they always hit Skrill the next day.
Now here's the thing...
I had a nice run there last Friday and withdrew £305 - leaving £100 in to play. More luck over the weekend and another £170 withdrawal. Then - Monday - a lovely DOA hit led me to make another £1600 withdrawal ( leaving another £200 in to play with of course!)
Here's where it went wrong.
£170 hits my Skrill - strange - what happened to the withdrawal before that? Ho hum...
Next day - I get an email saying that my account needed to be verified in order to process my withdrawal. I hadn't done that already? Ok - strange you've not needed it up to now but fair enough! All documents scanned and sent Tuesday - I messed up one by blocking out too many numbers on the CC copy but corrected this and CS contacted me to confirm all documents were fine and verified. So all good right?
No.
Wednesday. No withdrawal - an email from support saying they had passed the amount to payments
Thursday. No withdrawal - an email from support saying they were dealing with it
I log in - the money has been returned to my account.
I called them up and a chap called Chris explained that (after asking me if I reversed the withdrawal!!!) I would need to register a bank account and withdraw to there.
The salient points:
Mr Green, whilst promptly and politely replying to earlier emails - took over 16 hours to respond to the rest and completely ignored two I sent asking what the situation was.
Mr Green returned funds to my account completely without warning or explanation - in fact it was only because I logged in and rang them I noticed.
Mr Green seem to be able to pay to Skrill when it's a smaller amount, but its an issue when it's a slightly larger amount. It worries me greatly that a measly 2k seems to bring on the dragging things out and excuses
My Skrill account is also my primary email address under which all correspondence is made.
I've done nothing wrong and my account has been verified with the appropriate documents.
I don't want to register my bank account - why should I?
The Mr Green rep on the phone couldn't see why the money was back in my account from the audit trail - worrying to say the least.
I've not PM'd the rep as yet - this isn't intended to resolve my own personal problem necessarily - plus I've not got time to pull all the details and exact facts together just yet - if they read this and want to get in touch that's fine and I'll gladly engage.
I've not written off the £1900 as such, I just know that the 'bank account' routine is another delaying tactic as there's no reason whatsoever to not pay the withdrawal to the Skrill account of a fully verified member - an account to which they have made payments to before.
I've played at online casinos for over ten years - 32red, Intercasino, BlueSq - the list goes on - they all are able to pay me regularly and without any delay, hassle or excuses - and they have the courtesy to reply to all of my emails:
Apologies for any typos or slightly incorrect information, like I say, I'll elaborate better when I'm sat in front of a computer with more time.
this is the first time I feel as though I'm properly experiencing the dreaded runaround I've read about from so many other members.
I would be grateful for any other members experiences with withdrawals from Mr Green.
Disappointed.
Ok - I signed up at Mr Green a few (maybe six or seven?) months ago. Throughout that time I've been super impressed with the layout, the selection of games and the overall feel. Bar a few minor bugs - the software works great and the games are really good fun.
Throughout the time I've played there I've deposited ( as I do at every other casino ) via a combination of Skrill and MasterCard.
This is off the top of my head, but I've probably made upwards of 50 ish deposits and maybe 4 or 5 withdrawals. The majority of my deposits have been via my MasterCard - some via Skrill. All my withdrawals have been to Skrill.
What I've found is that, if I withdraw say 9am Tuesday - the cash would be with we sometime around midday the following day - all good!
All my withdrawals are fairly low - probably £100 - £200 ish - but no issues - they always hit Skrill the next day.
Now here's the thing...
I had a nice run there last Friday and withdrew £305 - leaving £100 in to play. More luck over the weekend and another £170 withdrawal. Then - Monday - a lovely DOA hit led me to make another £1600 withdrawal ( leaving another £200 in to play with of course!)
Here's where it went wrong.
£170 hits my Skrill - strange - what happened to the withdrawal before that? Ho hum...
Next day - I get an email saying that my account needed to be verified in order to process my withdrawal. I hadn't done that already? Ok - strange you've not needed it up to now but fair enough! All documents scanned and sent Tuesday - I messed up one by blocking out too many numbers on the CC copy but corrected this and CS contacted me to confirm all documents were fine and verified. So all good right?
No.
Wednesday. No withdrawal - an email from support saying they had passed the amount to payments
Thursday. No withdrawal - an email from support saying they were dealing with it
I log in - the money has been returned to my account.
I called them up and a chap called Chris explained that (after asking me if I reversed the withdrawal!!!) I would need to register a bank account and withdraw to there.
The salient points:
Mr Green, whilst promptly and politely replying to earlier emails - took over 16 hours to respond to the rest and completely ignored two I sent asking what the situation was.
Mr Green returned funds to my account completely without warning or explanation - in fact it was only because I logged in and rang them I noticed.
Mr Green seem to be able to pay to Skrill when it's a smaller amount, but its an issue when it's a slightly larger amount. It worries me greatly that a measly 2k seems to bring on the dragging things out and excuses
My Skrill account is also my primary email address under which all correspondence is made.
I've done nothing wrong and my account has been verified with the appropriate documents.
I don't want to register my bank account - why should I?
The Mr Green rep on the phone couldn't see why the money was back in my account from the audit trail - worrying to say the least.
I've not PM'd the rep as yet - this isn't intended to resolve my own personal problem necessarily - plus I've not got time to pull all the details and exact facts together just yet - if they read this and want to get in touch that's fine and I'll gladly engage.
I've not written off the £1900 as such, I just know that the 'bank account' routine is another delaying tactic as there's no reason whatsoever to not pay the withdrawal to the Skrill account of a fully verified member - an account to which they have made payments to before.
I've played at online casinos for over ten years - 32red, Intercasino, BlueSq - the list goes on - they all are able to pay me regularly and without any delay, hassle or excuses - and they have the courtesy to reply to all of my emails:
Apologies for any typos or slightly incorrect information, like I say, I'll elaborate better when I'm sat in front of a computer with more time.
this is the first time I feel as though I'm properly experiencing the dreaded runaround I've read about from so many other members.
I would be grateful for any other members experiences with withdrawals from Mr Green.
Disappointed.