slotsoffun
Dormant Account
- Joined
- Jan 8, 2011
- Location
- UK
Howdy
So yesterday, 8th March 17, the postie delivered an offer from Mr Green stating how they've missed me and had an 'exclusive offer' to welcome me back - a 100% match deposit up to £100 with usual x35 wagering and bet size restrictions.
I rarely take bonuses with wagering reqs anymore but lost another whack on Bonanza the day before so thought I've double my deposit to £200 and try to meet the wagering.
So, I deposited £100 around midday but the bonus was not applied to the account. contacted live chat, who after a while came back to say that no bonus existed on my account and that the supervisor had told the agent Mr Green do not send out direct mail in the post any more.
I replied with more details about the documents i received, expiration date etc. But they still weren't having it and asked me to send photographic proof. I said I would but only to prove a point, I no longer wanted the bonus and would like my withdrawal promptly processed back to Paypal. The agent said that was fine and thnk you for my cooperation.
An hour later a scanned every page of the document and emailed it along with the chat transcript to Mr Greens customer service mailbox as requested by the live chat agent. I explained the situation but also pointed them to the chat transcript. I again asked that my withdrawal be processed promptly as I only deposited to take up and offer that clearly cannot be provided by Mr Green.
Well, that was almost 24hrs ago now and not only have I not received a reply from support, my withdrawal to Paypal is still reversible.
I know it's only £100 but it's the bloody principle messing me about and not honouring my request for a prompt withdrawal. In days gone by depositing £1,000 in a day at Mr Green was not a rarity, but my last few experiences here have not been good at all - and that includes a withdrawl with £3,000 profit.
I just wanted to portray my recent experience to others. I know the £100 will eventually come back my way.
Best
Dean
So yesterday, 8th March 17, the postie delivered an offer from Mr Green stating how they've missed me and had an 'exclusive offer' to welcome me back - a 100% match deposit up to £100 with usual x35 wagering and bet size restrictions.
I rarely take bonuses with wagering reqs anymore but lost another whack on Bonanza the day before so thought I've double my deposit to £200 and try to meet the wagering.
So, I deposited £100 around midday but the bonus was not applied to the account. contacted live chat, who after a while came back to say that no bonus existed on my account and that the supervisor had told the agent Mr Green do not send out direct mail in the post any more.
I replied with more details about the documents i received, expiration date etc. But they still weren't having it and asked me to send photographic proof. I said I would but only to prove a point, I no longer wanted the bonus and would like my withdrawal promptly processed back to Paypal. The agent said that was fine and thnk you for my cooperation.
An hour later a scanned every page of the document and emailed it along with the chat transcript to Mr Greens customer service mailbox as requested by the live chat agent. I explained the situation but also pointed them to the chat transcript. I again asked that my withdrawal be processed promptly as I only deposited to take up and offer that clearly cannot be provided by Mr Green.
Well, that was almost 24hrs ago now and not only have I not received a reply from support, my withdrawal to Paypal is still reversible.
I know it's only £100 but it's the bloody principle messing me about and not honouring my request for a prompt withdrawal. In days gone by depositing £1,000 in a day at Mr Green was not a rarity, but my last few experiences here have not been good at all - and that includes a withdrawl with £3,000 profit.
I just wanted to portray my recent experience to others. I know the £100 will eventually come back my way.
Best
Dean