scott1992
Dormant account
- Joined
- Jul 29, 2018
- Location
- South west
Hello All,
My name is Scott and I am new to the site after years of lurking
I do however start my Casinomeister journey with a plea for advice!
So last night I opened a Moon Games account (ofc using all my legitimate information), and proceeded to play for a few hours and end up requesting a withdrawal of 2.3k from my deposit of 300. Great times I thought!
However, this morning I have had an email from them stating that I had opened a duplicate account on this site or a sister site and my other account was self excluded (from years ago) and so they would not be honouring my withdrawal and only be returning my deposit.
I have them a ring and they will not budge on the matter. Just wondering where I stand on this and if it is worth me taking this complaint further and how to do that? As surely if I lost they would have kept the money? Is it their fault for not identifying it on registration?
Your help is much appreciated!
All the best,
Scott
My name is Scott and I am new to the site after years of lurking
I do however start my Casinomeister journey with a plea for advice!
So last night I opened a Moon Games account (ofc using all my legitimate information), and proceeded to play for a few hours and end up requesting a withdrawal of 2.3k from my deposit of 300. Great times I thought!
However, this morning I have had an email from them stating that I had opened a duplicate account on this site or a sister site and my other account was self excluded (from years ago) and so they would not be honouring my withdrawal and only be returning my deposit.
I have them a ring and they will not budge on the matter. Just wondering where I stand on this and if it is worth me taking this complaint further and how to do that? As surely if I lost they would have kept the money? Is it their fault for not identifying it on registration?
Your help is much appreciated!
All the best,
Scott
