I've contacted support and email twice (didnt receive a reply from them)
But it seems that you have to deposit over €100 a month to get the 5% cashback.
This was never the rule, cause I never deposited more than 50 a month, mostly 25.
Also I've experienced since January I didnt receive the 100% VIP bonus. I asked in chat why (in January) They told me to wait untill February. Which I did. Still no Vip bonus. Contacted live support....they had to add it manually.
Then in March no Vip. Contacted live support, strange discussion with the chat person. You had to deposit at least 100 a month to get the VIP bonus.
I was really confused.
Copied the chat emailed support and contacted the I-gaming forum rep.
Still waiting for an answer (more than a week)
It makes me wondering