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Monthly cashback at Sloto Cash

Discussion in 'Casino Complaints - Non-Bonus Issues' started by breakstone, Mar 6, 2011.

    Mar 6, 2011
  1. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    Has anyone received the Monthly cashback at Sloto Cash this month. It is now nearly a week overdue and they are telling me that they are having problems and it will be credited as soon as possible. I personally don't believe a word they say lately. Let me know if any one has received it yet. It is usually credited on the 1st of the Month.
     
  2. Mar 6, 2011
  3. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    im waiting as well and got the same reply as you just keep an eye on your inbox :)
     
  4. Mar 6, 2011
  5. voodookitty

    voodookitty Dormant account

    Occupation:
    Restaurant Manager
    Location:
    California
    I went to live chat on the 2nd of March to see what was up with mine.
    They told me that Monthly cash back gets credited between the 1st and the 3rd of the Month.
    I found this to be strange as I always have gotten mine shortly after midnight (PST) on the 1st of the Month.

    So, on the 4th, I went back to live chat and they tell me that they were having tech problems with the automatic crediting and they would forward my issue to the proper dept.

    Shortly after, they sent me an email to inform me that they manually calculated and credited my cash back and was ready in my acct.

    I remain, a bit puzzled with, "the 1st-3rd, that cash back is credited".
     
  6. Mar 6, 2011
  7. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    ok, "Diane the Dumb" here.

    I play regularly at Sloto'Cash sometimes I win, sometimes I lose.

    What is the cashback feature? Is this a direct with Slotocash feature or through some affiliate program?

    Thanks in advance,

    Diane
     
  8. Mar 6, 2011
  9. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    Occupation:
    retired
    Location:
    East Coast
    Diane, depending on your vip status you receive cashback based on your losses for the month, pam
     
    1 person likes this.
  10. Mar 6, 2011
  11. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Pam,
    Thanks. I have been doing well there, so net for the past few months may be positive each month. I will check my records.

    I am VIP with a dedicated contact person, so I will check with them and find out. Never knew it was an option.

    Again..........thanks to the group for making me smarter every day. One more question to ask of every site I play at.

    Thanks,
    Diane
     
  12. Mar 6, 2011
  13. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    i received another reply saying that they are having trouble with the software provider and they didn't automatically credit the cashback. Still waiting. No manual credit for me and I am suppposed to be a VIP. I also got the email saying 1-3rd of the month, even though its always the 1st of the month. Dont know what is happeneing. Today is the 7th here.
     
  14. Mar 7, 2011
  15. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Apologies to everyone who has not yet received cash back. We are working on the problem and hope to get this resolved by latest tomorrow.

    Thank you for your patience and understanding

    Best Regards

    Ms Sloto
     
  16. Mar 8, 2011
  17. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Thanks, mine was in my account yesterday.

    Diane
     
  18. Mar 8, 2011
  19. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    still waiting here,it aint much but it only takes a cent to win :)
     
  20. Mar 8, 2011
  21. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Did you email or chat with anyone on this?

    PM Ms Sloto for example?

    Diane
     
  22. Mar 8, 2011
  23. becksfun

    becksfun Full Member

    Occupation:
    military mom
    Location:
    USA
    I just received the following email:

    Dear Rebecca

    Account rpiekars

    Our software provider had a technical issue and they have confirmed that this has now been resolved, they have stated that the Cash Backs will be in your accounts by tomorrow after 12 Noon if not before.

    sorry for the delay.

    Kind regards

    This email is not visible to you.

    :eek2:

    Of course, this is one of many I've received in the last week, so let's hope they mean this one!!
     
  24. Mar 8, 2011
  25. cpdnd31

    cpdnd31 Ueber Meister CAG webmeister

    Occupation:
    -
    Location:
    where the taxes are the highest
    I talked to chat last niight. They told me to wait about 5 days. I said ok can you at least tell me if I qualified this month. She said no that would take me over an hour to do. I wanted to say well isnt that part of your job/. But know I was nice and said have a good day/night. I give up lol
     
  26. Mar 8, 2011
  27. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    ive still to get mine but you can check if you qualified by going into cashier then details/history then history and check how much you have deposit and or withdrawn last month :) incase you didnt know ;)
     
  28. Mar 9, 2011
  29. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Hi cpdnd31

    I am very concerned to hear that someone on live chat refused to check your account to see if you qualified for cash back and informed you to wait 5 days!

    Please provide me with the support reps name or the time of the chat so I can locate the chat log as it is totally unaceptable. I would like to apologize and agree yes it is their job!

    As for cash back we did have an error which Rival confirmed they have now fixed. We had to change the date to today so it re-activated the filter. We have been manually granting as many as possible and again I would like to apologize for any inconvenience caused.

    Ms Sloto
     
    5 people like this.
  30. Mar 9, 2011
  31. yoshirules

    yoshirules Experienced Member

    Occupation:
    educator
    Location:
    holland
    I've contacted support and email twice (didnt receive a reply from them)
    But it seems that you have to deposit over €100 a month to get the 5% cashback.
    This was never the rule, cause I never deposited more than 50 a month, mostly 25.
    Also I've experienced since January I didnt receive the 100% VIP bonus. I asked in chat why (in January) They told me to wait untill February. Which I did. Still no Vip bonus. Contacted live support....they had to add it manually.
    Then in March no Vip. Contacted live support, strange discussion with the chat person. You had to deposit at least 100 a month to get the VIP bonus.
    I was really confused.
    Copied the chat emailed support and contacted the I-gaming forum rep.
    Still waiting for an answer (more than a week)

    It makes me wondering:confused:
     
  32. Mar 10, 2011
  33. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    Yes, the $100 per month thing is news to me. I always received 5%, whether I had deposited only $25 or $200 per month. I continued depositing until November or December, yet the cash back stopped coming back in September, to my recollection. I said nothing about it, since it wouldn't have been very much, but, at the same time, I basically stopped depositing there since the elimination of cashback (combined with the fact that they bonus-banned me) further weakened the appeal of playing there.

    I'd like Sloto to please confirm the $100 rule, and when that was implemented, if he would be so kind. Thanks.
     
  34. Mar 10, 2011
  35. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Hi All

    The $5 minimum cash back bonus has always been in place since we launched in 2007. 5% cash back on $100 is $5. Nobody has ever been given cashback under $5. Maybe you contacted support and they manually granted you $5 bonus as a loyal member. I have checked back on all cash back promotions since launch and they all say minimum bonus $5.

    Best Regards

    Ms Sloto
     
  36. Mar 10, 2011
  37. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    yoshirules - I replied to your email immediately via CM so not sure why you have not got the email as I still have a copy of it in my private email?

    Ms Sloto
     
  38. Mar 10, 2011
  39. yoshirules

    yoshirules Experienced Member

    Occupation:
    educator
    Location:
    holland
    Could you send it again? Cause I didnt receive it
     

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