- Joined
- Mar 13, 2008
- Location
- Ontario
Well, two recent wins at 32Red were consolidated by them into one payment to my Moneybookers account, promptly as always.
When I requested a bank wire (which I've had a few since opening my account in November 2008), I was declined pending account verification. I could
a)
b)
Now I know that you need to contact MB via their internal mail, so I sent off a query, having registered my account previously and received wire transfers sucessfully.
I did receive an email response with a ticket number indicating that an "Annual Verification" if you exceed $1000 was required since 2007 to avoid money laundering. They indicated they could process this manually if I uploaded a copy of a bank statement showing one of my received transfers (they would have accepted an online one, but my last received transfer was in March and my online account does not go that far back), and I'm a little hindered by my ill health and not owning a scanner (and not easily finding my old bank statements, although they are in the chaos that is my home).
I've replied via their messaging centre, indicating that there will be a delay because of my upcoming hospitalization (which I mentioned in the first email), so if I don't manage to find it and get out to have it scanned in the next two days, I will still need to deal with it after surgery.
Kind of a bummer, but not an impossible request to comply with. I wish they had sent me a request after I had met my annual limit on the last transfer, rather than waiting for another withdrawal to be requested.
I'd just thought I'd let my fellow players and MB account holders know that this can be requested.
I'll post again when things are resolved and they send my wire.
When I requested a bank wire (which I've had a few since opening my account in November 2008), I was declined pending account verification. I could
a)
pay the wire fee by my credit card, which I was unable to verify previously because it is a prepaid with no paper statement and the deposit in GBP only shows in Canadian funds, and they will not accept my online statement or
b)
Make a withdrawal to my bank account of less than $20, for which my bank will charge me a $14 fee, to be completed in 3 banking days
Now I know that you need to contact MB via their internal mail, so I sent off a query, having registered my account previously and received wire transfers sucessfully.
I did receive an email response with a ticket number indicating that an "Annual Verification" if you exceed $1000 was required since 2007 to avoid money laundering. They indicated they could process this manually if I uploaded a copy of a bank statement showing one of my received transfers (they would have accepted an online one, but my last received transfer was in March and my online account does not go that far back), and I'm a little hindered by my ill health and not owning a scanner (and not easily finding my old bank statements, although they are in the chaos that is my home).
I've replied via their messaging centre, indicating that there will be a delay because of my upcoming hospitalization (which I mentioned in the first email), so if I don't manage to find it and get out to have it scanned in the next two days, I will still need to deal with it after surgery.
Kind of a bummer, but not an impossible request to comply with. I wish they had sent me a request after I had met my annual limit on the last transfer, rather than waiting for another withdrawal to be requested.
I'd just thought I'd let my fellow players and MB account holders know that this can be requested.
I'll post again when things are resolved and they send my wire.