Midaur Casino

[MidaurOnlineCasino]

Hi Merlinslair,

Thank you for your feedback.

We are a little bit lost with what you are trying to say. It seems that you have an issue with the wagering requirements of our bonuses. Our wagering requirements are usually 35 times which is the industry standard.

Regardless of our marketing e-mails and their font sizes, before any player can opt in to our bonuses they have to read the full terms and conditions of the bonus which is clearly displayed in a normal font in the bonus section of the players account. Opting in to a bonus without acknowledging that you have read the terms and conditions is not an option.

Once again, our bonus offering follows the industry standard and although we would love to give all of our players a big bag of money without any wagering requirements upon registration or deposit, unfortunately this simply isn't a feasible business model.

If wagering requirements aren't for you, than we would like to advise you to search the internet for no deposit bonuses with competitors. Please do make sure to read all their terms and conditions as well, as these are usually known to be scams, but every now and than you might find a new casino who does not quite understand how it works yet. In these scenario's you will have to be quick, as they will not be around for long for the obvious reasons.

Happy hunting!

 

[brianmon]

Hi Merlinslair,

Thank you for your feedback.

We are a little bit lost with what you are trying to say. It seems that you have an issue with the wagering requirements of our bonuses. Our wagering requirements are usually 35 times which is the industry standard.

Regardless of our marketing e-mails and their font sizes, before any player can opt in to our bonuses they have to read the full terms and conditions of the bonus which is clearly displayed in a normal font in the bonus section of the players account. Opting in to a bonus without acknowledging that you have read the terms and conditions is not an option.

Once again, our bonus offering follows the industry standard and although we would love to give all of our players a big bag of money without any wagering requirements upon registration or deposit, unfortunately this simply isn't a feasible business model.

If wagering requirements aren't for you, than we would like to advise you to search the internet for no deposit bonuses with competitors. Please do make sure to read all their terms and conditions as well, as these are usually known to be scams, but every now and than you might find a new casino who does not quite understand how it works yet. In these scenario's you will have to be quick, as they will not be around for long for the obvious reasons.

Happy hunting!

I think he's referring to some of your bonuses being POST-wager, rather than PRE-wager, which is more 'industry standard'
Post-wager is more akin to cashback, than a bonus.

Maybe if you advertised it as such, it would be clearer to your customers.

100% Cashback (on completion of wagering of your deposit 35 times)

 

[dionysus]

Hi Merlinslair,

Thank you for your feedback.

We are a little bit lost with what you are trying to say. It seems that you have an issue with the wagering requirements of our bonuses. Our wagering requirements are usually 35 times which is the industry standard.

Regardless of our marketing e-mails and their font sizes, before any player can opt in to our bonuses they have to read the full terms and conditions of the bonus which is clearly displayed in a normal font in the bonus section of the players account. Opting in to a bonus without acknowledging that you have read the terms and conditions is not an option.

Once again, our bonus offering follows the industry standard and although we would love to give all of our players a big bag of money without any wagering requirements upon registration or deposit, unfortunately this simply isn't a feasible business model.

If wagering requirements aren't for you, than we would like to advise you to search the internet for no deposit bonuses with competitors. Please do make sure to read all their terms and conditions as well, as these are usually known to be scams, but every now and than you might find a new casino who does not quite understand how it works yet. In these scenario's you will have to be quick, as they will not be around for long for the obvious reasons.

Happy hunting!

I can't say I agree it's the industry standard; in fact, NOWHERE I play caps at a $100 WD, especially after grinding it through 35X
I'm sure if you encourage him to look elsewhere, as you have, he'll find plenty of places he can play, turn over his bonus funds, and withdraw the lot, and get paid in a timely manner, right here in the accredited list

 

[pinnit2014]

I'm pretty sure they didn't have that when i first signed up - IIRC i used to take the bonus and see could i build up the bonus funds high enough to make the wagering worth it (Like Royal Panda's)? - may have had a cap mind you but think i cleared it a few times.

In terms of industry standard? Not any place i frequent.

 

[colinsunderland]

So firstly, despite what you say, your bonus is not industry standard at all, and its ridiculous too. For example. I deposit £10 get a £10 bonus, I can withdraw £100, so 10x what my deposit was. I deposit £100, I can withdraw £100 (from the bonus obviously) so 1x my deposit. So you are penalising people who deposit more.

Secondly having a 1x cap on the bonus / real cash conversion (on max deposit) is really low. I would never take that at all. As an example, I withdrew £11000 last year from a £1 no deposit bonus on SkyVegas. With your bonus rules I would have had £100. Funnily enough, they are still in business despite you saying any casino doing that won't last.

Your previous posts have clearly shown you detest people who take bonuses, as that is the case, why not just stop offering them?

Your posts also come across as extremely condescending. At first I thought it was possibly a language barrier or something, but the more you post, the more it's clear, you are meaning them to sound that way. You have a funny way of attracting customers, and if you are like this with potential customers you want to spend money with you, I would hate to see what you would be like when you have the money and someone has a problem.

Posting 'funny' gifs to customers who are complaining about something is, frankly, taking the piss.

 

[dionysus]

So firstly, despite what you say, your bonus is not industry standard at all, and its ridiculous too. For example. I deposit £10 get a £10 bonus, I can withdraw £100, so 10x what my deposit was. I deposit £100, I can withdraw £100 (from the bonus obviously) so 1x my deposit. So you are penalising people who deposit more.

Secondly having a 1x cap on the bonus / real cash conversion (on max deposit) is really low. I would never take that at all. As an example, I withdrew £11000 last year from a £1 no deposit bonus on SkyVegas. With your bonus rules I would have had £100. Funnily enough, they are still in business despite you saying any casino doing that won't last.

Your previous posts have clearly shown you detest people who take bonuses, as that is the case, why not just stop offering them?

Your posts also come across as extremely condescending. At first I thought it was possibly a language barrier or something, but the more you post, the more it's clear, you are meaning them to sound that way. You have a funny way of attracting customers, and if you are like this with potential customers you want to spend money with you, I would hate to see what you would be like when you have the money and someone has a problem.

Posting 'funny' gifs to customers who are complaining about something is, frankly, taking the piss.

agree, I thought, too, it's just friendly bantering, but I read the last as fairly condescending. A good few of us aren't hardly new at this nor unfamiliar with, to some degree or other, how casinos work.
Casinos giving new players welcome bonuses they can turn over and WD arent simpletons behind their desks who havent worked out the maths - players, still, by and large bust out but having had fun, return

 

[bowki]

Have to fully agree on the comments. I always thought I don't really get the joke because of the language, but if two native speakers say they feel the same way I can't be that wrong.

I can't register at this casino because of my location, but even if I could the comments here would really put me off. Always so arrogant and patronizing. They do everything right and everyone who don't agree gets a discourteous answer.

 

[paul7388]

I said all this in the baptism thread that the way the Rep posted and answered would mean i would never deposit at that casino in my life.

It is obvious the bonus system and promotions are frankly pretty crap and if you state that then you get a rather sarcastic and condescending reply. The Rep is actually trying to make anyone commenting look stupid as if they do not have a clue how casinos work.

Good luck to anyone that plays there as i sure as hell would not be wanting help from the Rep if i encountered any problems as i could imagine my response. And no it has nothing to do with language barriers he knows exactly what he is saying and with that attitude i am surprised anyone would sign up to his casino on here.

 

[Roedgaard72]

Have to fully agree on the comments. I always thought I don't really get the joke because of the language, but if two native speakers say they feel the same way I can't be that wrong.

I can't register at this casino because of my location, but even if I could the comments here would really put me off. Always so arrogant and patronizing. They do everything right and everyone who don't agree gets a discourteous answer.

Agree! Very unprofessional and not the way to handle critic. Being sarcastic when you obviously don`t know what you are talking about, doesn`t help either. 100 max withdrawal is not standard. Barely any of the big succesful casinos have those terms.

 

[pinnit2014]

I think he has misjudged going on a forum of, in some cases, pretty dedicated gamblers, to question if the audience understands bonus’s.

Some cracking reps on here (LV Bet/Mark/Jan); they should probably PM them to ask how to properly engaged with members.

 

[Glassheart]

Rep of the year 2019

 

[MidaurOnlineCasino]

Hi all,

Thank you for the feedback.

We are here to help any of our players with their issues, questions or queries.

We are however not a charity and if you do not appreciate our bonus offering than that is absolutely fine as well. We do not force our bonuses upon anyone.

It is a common fact that players jump from casino to casino and because we know that our service, games on offer, overall player journey, our CRM and VIP team are very decent, we encourage players to have a taste at other casino's when they believe their bonus offering is better. There is absolutely nothing wrong with some healthy competition.

You would not walk into a supermarket and start shouting at the cashier that their sale isn't as good as the supermarket across the road, you would simply walk into the supermarket across the road and do your shopping there.

Our bonus offering changes from time to time and at the moment our welcome bonus is a 100% match bonus up to £$€100 + 25 Free spins on the Jungle Jim slot Outdated URL (Invalid). There are no restrictions on your real money funds - nor on the outcome of the free spins winnigs and once you have wagered a value equal to 35x the bonus received , the bonus funds will automatically turn into real money and become withdrawable when you have wagered the real money deposit and cash bonus at least 1 time. The average industry standard has a wagering requirement of 40 times (please note some competitors even have wagering requirements of up to 99 times or more).

The bonuses on offer aren't the only incentive for you to play with Midaur. We provide our players with loyalty points on their deposits and wagers as well. These loyalty points can be used to buy goodies, free spins or multipliers with. But most of all these loyalty points can be exchanged for real money.

We do not want to come across as condescending to anyone and if you need assistance with any queries you might have, we are here to assist you all the way. If you however believe that competitors may offer you more, please feel free to check them out. Midaur will still welcome you back once you realize that the grass isn't always greener on the other side.

If you are looking for a casino that looks after their loyal players, we are the casino for you! We have a very kind and generous VIP team who will look after you all along the way.

Have an amazing day and most of all, have fun!

 

[dionysus]

Hi all,

Thank you for the feedback.

We are here to help any of our players with their issues, questions or queries.

We are however not a charity and if you do not appreciate our bonus offering than that is absolutely fine as well. We do not force our bonuses upon anyone.

It is a common fact that players jump from casino to casino and because we know that our service, games on offer, overall player journey, our CRM and VIP team are very decent, we encourage players to have a taste at other casino's when they believe their bonus offering is better. There is absolutely nothing wrong with some healthy competition.

You would not walk into a supermarket and start shouting at the cashier that their sale isn't as good as the supermarket across the road, you would simply walk into the supermarket across the road and do your shopping their.

Our bonus offering changes from time to time and at the moment our welcome bonus is a 100% match bonus up to £$€100 + 25 Free spins on the Jungle Jim slot Outdated URL (Invalid). There are no restrictions on your real money funds and once you have wagered a value equal to 35x the bonus received , the bonus funds will automatically turn into real money and become withdrawable when you have wagered the real money deposit and cash bonus at least 1 time. The average industry standard has a wagering requirement of 40 times (please note some competitors even have wagering requirements of up to 99 times or more).

The bonuses on offer aren't the only incentive for you to play with Midaur. We provide our players with loyalty points on their deposits and wagers as well. These loyalty points can be used to buy goodies, free spins or multipliers with. But most of all these loyalty points can be exchanged for real money.

We do not want to come across as condescending to anyone and if you need assistance with any queries you might have, we are here to assist you all the way. If you however believe that competitors may offer you more, please feel free to check them out. Midaur will still welcome you back once you realize that the grass isn't always greener on the other side.

If you are looking for a casino that looks after their loyal players, we are the casino for you! We have a very kind and generous VIP team who will look after you all along the way.

Have an amazing day and most of all, have fun!

I don't believe anyone here is saying you are a charity; rather, members are suggesting your bonus isn't competitive or in-line with others; it's healthy, constructive feedback.

As an aside, your analogy - many supermarkets here 'price-match'; meaning, when a competitor has a lower price, they honour it. Jus' saying,

a second aside - isnt turning over the bonus and deposit once converted 1X rather redundant? the bonus was just turned over 35 times

 

[MidaurOnlineCasino]

Hi Dionysus,

Good feedback!!

we are not one of those supermarkets though and as mentioned before, we do offer allot more than simply this one bonus.

Our wagering requirements are still better than all the casino's where you have to wager 40 x bonus + deposit. However I will forward your suggestions to our management.

Have a good one.

 

[Ginogenelli]

You really give off the vibe that we need you more than you need us

 

[brianmon]

Hi Dionysus,

Good feedback!!

we are not one of those supermarkets though and as mentioned before, we do offer allot more than simply this one bonus.

Our wagering requirements are still better than all the casino's where you have to wager 40 x bonus + deposit. However I will forward your suggestions to our management.

Have a good one.

The amount of wagering needed, be it 35xB, 40xB or 40xDB is NOT the be all and end all of bonuses.
That's just one part of the bonus mechanism. It's all the rest of the rules, which make a good or bad bonus.

I play a one particular site, who give regular 50%-100% bonuses. The wagering is 40xB, which you might deem as worse than your 35x
BUT if I make a £100 deposit, I get £100 bonus, giving me a starting balance of £200.
There are only a handful of restricted games (mainly progressives), no maximum cash out, and the wagering is done with cash AND bonus money.
So effectively the wagering is 20x the starting balance.

The way they protect themselves from any potential huge wins, is that the max bet is £1. Which i find reasonable, all things considered.

 

[dionysus]

The amount of wagering needed, be it 35xB, 40xB or 40xDB is NOT the be all and end all of bonuses.
That's just one part of the bonus mechanism. It's all the rest of the rules, which make a good or bad bonus.

I play a one particular site, who give regular 50%-100% bonuses. The wagering is 40xB, which you might deem as worse than your 35x
BUT if I make a £100 deposit, I get £100 bonus, giving me a starting balance of £200.
There are only a handful of restricted games (mainly progressives), no maximum cash out, and the wagering is done with cash AND bonus money.
So effectively the wagering is 20x the starting balance.

The way they protect themselves from any potential huge wins, is that the max bet is £1. Which i find reasonable, all things considered.

id say, pretty much universally, any casino I play at, sets a $5 max stake - a buck to me would be rather low
but as you say, there's also no max cashout; i grind it, it's mine

 

[pinnit2014]

id say, pretty much universally, any casino I play at, sets a $5 max stake - a buck to me would be rather low
but as you say, there's also no max cashout; i grind it, it's mine

It is low but as Brian said the (rare nowadays) selling point of such is that wagering starts with your first spin. Few now do that, so when they appear I’m like a kid in a sweet shop grabbing them ;-) (or a bonus abuser )

 

[MidaurOnlineCasino]

Hi Brianmon,

That does sound pretty decent indeed. Off course without their full terms at hand we cannot really go deeper into it.

Why aren't you stating their name ? I am sure that all others here would be keen to hear about your favourite casino as well. And once you do, we can also look into their terms and see if this mechanic could be something we could offer you all as well. Maybe even make it more appealing.

Good stuff!!

 

[dionysus]

I should think any casino worth their salt, and wanting to remain competitive, would go about looking at other successful casino terms of their own accord if they were truly interested in changing and offering their players a different mechanic, as you say. Or..., I do believe players have already offered suggestion upon suggestion in this, and the Baptism by Fire thread.

 

[colinsunderland]

Hi Brianmon,

That does sound pretty decent indeed. Off course without their full terms at hand we cannot really go deeper into it.

Why aren't you stating their name ? I am sure that all others here would be keen to hear about your favourite casino as well. And once you do, we can also look into their terms and see if this mechanic could be something we could offer you all as well. Maybe even make it more appealing.

Good stuff!!

really?
Have a look at Betvictor, SkyVegas, L&L group, LeoVegas, Casumo, etc etc who have no max cashout after wagering is complete. Your £100 max cashout is not industry standard and I would actually struggle to find anyone with the same restrictions. Can you name a few UK licensed casinos that have the same 'industry standard' terms as you?

 

[dionysus]

really?
Have a look at Betvictor, SkyVegas, L&L group, LeoVegas, Casumo, etc etc who have no max cashout after wagering is complete. Your £100 max cashout is not industry standard and I would actually struggle to find anyone with the same restrictions. Can you name a few UK licensed casinos that have the same 'industry standard' terms as you?

dont forget; once wagering is complete, you still have to rollover the bonus and deposit 1X

 

[brianmon]

Hi Brianmon,

That does sound pretty decent indeed. Off course without their full terms at hand we cannot really go deeper into it.

Why aren't you stating their name ? I am sure that all others here would be keen to hear about your favourite casino as well. And once you do, we can also look into their terms and see if this mechanic could be something we could offer you all as well. Maybe even make it more appealing.

Good stuff!!

I wasn't stating their name out if respect to midaur. It's normally considered disrespectful to promote other casinos, within a thread dedicated to one particular casino. I was merely making a comparison, rather than promoting them.

But, as you have requested I name the casino. It's Mongoose casino.

The terms i posted are for the 100% bonus I regularly get offered.
The 150% 1st deposit, 50% 2nd deposit and weekly 50% reload have slightly different wagering and max bet (35x wagering £3 max - 35x wagering £5 max - 45x wagering £5 max - respectively)
But the bonus mechanic remains the same

I'd have thought, your casino management would have already studied the bonus terms and conditions of all of your competitors. And know exactly who was doing what.
I know I would, were I in that position

 

[MidaurOnlineCasino]

Hi all,

Suggestions are great!! However actual facts are always a win and could certainly help our management to make decisions into changing our bonus offering.

It is very easy to state that the competition hands out almost as good as free money with wagering requirements any gambler can dream off. Stating the casino that offers this amazing bonus mechanic can truly make the difference.

We look forward to hear which casino and bonus Brianmon is on about.

 

[dionysus]

Again (!) noone here thinks casinos are a charitiable organization; we're well aware there's some very clever cookies behind them (the casinos) working out the maths to the finest details, wherein players 'have a chance' while the casino 'retains the edge'.

What are players looking for?

A good bonus/promotion
a competitive edge - being inline with popular, successful, accredited casinos
Good CS
Good CM rep

and well, heck, I even posted all this and more back in the BbF
Beyond that, while members are, and have been, helpful, the onus hardly lies on us to do the leg-work; the promotions and terms to the competition are not only 'out there', but here within the walls of CM; I would assume (or hope) you, like, virtually every single other rep here, has their ear to the wall/finger on the pulse/enter your fave analogy/euphemsim here