Microgaming Banking Issues

[cass1071]

I deposited at 2 different accredited MG sites tonight with Poli and Skrill and two hours later money is not in my accounts.

I contacted support at both casinos and was more or less advised there was an issue, should be resolved in 30 minutes, then an hour, then they had no idea.

It happens, not a biggie but I am gobsmacked that these guys including Cm's No. 1, 32Red, do not see fit to advise the punter that whilst they can deposit, the money will not appear in their account until such time as the matter is resolved. If I saw such notice prior to depositing I would not have....and that no doubt is why they keep punters in the dark.

This is unethical in my opinion, am I the only one who thinks this is poor form?

 

[Mark_32Red (retired acct)]

Hi Cass,

I hope you are well.

Apologies for any inconvenience while depositing today, there was some unplanned downtime across the network which affected all MG operators. We are advised that everything is back to normal now. If you want to PM your username I'll make sure your deposits have been processed.

Regards
Mark

 

[cass1071]

I am happy to report Mark has resolved the issue which I appreciate and in less than 30 minutes might I add.

I would still be interested to know why MG cannot notify the punter even with a notice at the cashier that there may be a delay in funds hitting their account because had I have known, I would not have deposited and I cannot help think that this in itself is the reason why.

Thankfully Mark has resolved my issue but to penetrate beyond the front line of MG casino's generally without CM providing this platform is next to impossible.

 

[Mark_32Red (retired acct)]

I am happy to report Mark has resolved the issue which I appreciate and in less than 30 minutes might I add.

I would still be interested to know why MG cannot notify the punter even with a notice at the cashier that there may be a delay in funds hitting their account because had I have known, I would not have deposited and I cannot help think that this in itself is the reason why.

Thankfully Mark has resolved my issue but to penetrate beyond the front line of MG casino's generally without CM providing this platform is next to impossible.

Thanks Cass, I'm glad it's now sorted for you.

Just a quick note on your last point. Our support guys have much more leeway than MG operators who outsource their support. Under normal circumstances there would be no requirement to penetrate beyond the front line at 32Red as our guys do a great job - sadly we were physically unable to update balance or see transactions during the technical issue. Sadly it wasn't my input that helped here, you were just lucky that your PM coincided with the time the system came back up.

Once again sorry for the inconvenience.

Regards
Mark