Hello everybody.
I registered 3 days ago with "Miami Dice" and paid 50 €. I received the welcome bonus (200%)
After several hours of playing I had successfully implemented the bonus and was able to pay more than 2500 €.
Now I got an e-mail:
Dear ....
After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions.
As per clause 15.2 of the General Terms and Conditions we reserve the right to terminate your account at any time for any reason. Therefore, the following actions have been taken:
Any remaining funds in your account have been returned to you - 2,543.85 EUR.
You are banned from the group.
If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. A list of sites can be seen by following this link: ....
What does that mean for me? Will I receive my money?
I did not do anything wrong, I also read the bonus rules and did not break. Why is one blocked at all casinos of this group? Just because you won something? I still have accounts in a couple of other casinos (3-4) of this group but have not won much ... mostly lost and that was apparently ok for them.
I just knew beforehand that they pay off VERY slowly and have a very long pending phase. I never liked that there.
But now just locking my accounts and being banned by the whole group ... I've never experienced anything like that.
I hope that I get my money!!!
Does anyone else have problems with this group?
I registered 3 days ago with "Miami Dice" and paid 50 €. I received the welcome bonus (200%)
After several hours of playing I had successfully implemented the bonus and was able to pay more than 2500 €.
Now I got an e-mail:
Dear ....
After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions.
As per clause 15.2 of the General Terms and Conditions we reserve the right to terminate your account at any time for any reason. Therefore, the following actions have been taken:
Any remaining funds in your account have been returned to you - 2,543.85 EUR.
You are banned from the group.
If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. A list of sites can be seen by following this link: ....
What does that mean for me? Will I receive my money?
I did not do anything wrong, I also read the bonus rules and did not break. Why is one blocked at all casinos of this group? Just because you won something? I still have accounts in a couple of other casinos (3-4) of this group but have not won much ... mostly lost and that was apparently ok for them.
I just knew beforehand that they pay off VERY slowly and have a very long pending phase. I never liked that there.
But now just locking my accounts and being banned by the whole group ... I've never experienced anything like that.
I hope that I get my money!!!
Does anyone else have problems with this group?