Casino Complaint Miami Dice - Banned from all Caddell Limited N.V.

Paimonah

Experienced Member
PABnoaccred
Hello everybody.

I registered 3 days ago with "Miami Dice" and paid 50 €. I received the welcome bonus (200%)
After several hours of playing I had successfully implemented the bonus and was able to pay more than 2500 €.
Now I got an e-mail:

Dear ....
After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions.
As per clause 15.2 of the General Terms and Conditions we reserve the right to terminate your account at any time for any reason. Therefore, the following actions have been taken:

Any remaining funds in your account have been returned to you - 2,543.85 EUR.

You are banned from the group.

If you attempt to open any further accounts on the Network they will be terminated and any funds accumulated will be confiscated. A list of sites can be seen by following this link: ....



What does that mean for me? Will I receive my money?
I did not do anything wrong, I also read the bonus rules and did not break. Why is one blocked at all casinos of this group? Just because you won something? I still have accounts in a couple of other casinos (3-4) of this group but have not won much ... mostly lost and that was apparently ok for them.
I just knew beforehand that they pay off VERY slowly and have a very long pending phase. I never liked that there.
But now just locking my accounts and being banned by the whole group ... I've never experienced anything like that.

I hope that I get my money!!!

Does anyone else have problems with this group?
 

Jasminebed

Grumpy old gal
Looks like they intend to pay you. But you will not be able to play at any of their casinos, and it is a very long list. You might not be blocked if you attempt to sign up at one, but any future winnings would be denied. So make sure you check the terms to see if they belong to the Caddell group. Hope you are in profit overall across the brand.

There have been a few threads about them banning players who won.
 

Paimonah

Experienced Member
PABnoaccred
Why is that?
For me it is rather illogical if they exclude you for a bigger profit immediately from the whole group. Sounds like they're intentionally going broke ;-)


I just hope I can still get my money
 

kou187

Senior Member
MM
Same old same old from this group. If there just going to ban people that win then why don't they not offer the deposit bonus. I find it ridiculous that this group bans your account for winning. How is it bonus abuse? Oh you manged a withdrawal from bonus fund ay???? Why you evil bonus abuser, YOUR BANNED!!! Ludicrous
:confused:
 

Paimonah

Experienced Member
PABnoaccred
Yes, it is really ridiculous.
They like to take money from players who lose, otherwise you're out of it.

It should be made more public so no one pays more there, I think
 

Balthazar

The Governor
If they are paying and banning a player they must have very good reasons to conclude that OP is a bonus abuser. Else they'd just pay him and wait for him to redeposit it all back like most players do.
 

Jasminebed

Grumpy old gal
There are so many threads about this over the past couple of years, I think the casino doesn't understand that players sometimes get lucky. Not just new posters, but our senior members too. Maybe they only want players that always play it back during pending periods.
 

Paimonah

Experienced Member
PABnoaccred
I think so.
Otherwise they would not have that.

Nevertheless, right away in all casinos banish that ... just because you do not play immediately and waiting for the win VERY long.
 

bebo67

Meister Member
PABnonaccred
MM
If they are paying and banning a player they must have very good reasons to conclude that OP is a bonus abuser. Else they'd just pay him and wait for him to redeposit it all back like most players do.
Thats pretty presumptuous.
 

SpinUk

Senior Member
PABnonaccred
MM
You withdraw and then cancel to play it all back - sure carry on taking our bonuses. You withdraw and redeposit for another bonus - bonus banned. Don't think they get that is the risk you take in offering bonuses, same as the other casinos.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
OK, this happens as the group has 30-ish casinos, ALL of whom offer a 35xD+B sign-up offer with some actually unlimited first deposit amounts. Thereafter you tend to find you get bonus offers with only 35xB wagering which is very decent nowadays. As there are no restrictions across the group as to how many you can claim, they are quite sensitive to players repeatedly making bonus-only deposits and do ban them. Don't worry about your cash-out as they ALWAYS pay out before/when actioning this ban. Your money's safe.
 

Paimonah

Experienced Member
PABnoaccred
So that means: Had I lost, I would not have been banned!
Since I have reached 50 euros more than 2,500 you will be banned, yes?
That is funny
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
So that means: Had I lost, I would not have been banned!
Since I have reached 50 euros more than 2,500 you will be banned, yes?
That is funny
No, they do ban people after losing - it's the frequency of bonus taking that's the key.
 

Paimonah

Experienced Member
PABnoaccred
It was the welcome bonus there.
I have playthrough the bonus, All bets with 3-5€ per spin, not more. As i read the terms.

If I had made one mistake, they would have confiscated my winnings and of course I could have kept playing and would not have been banned, right?
The ban happens only if customers do everything right and no mistake.

That's how I see it!!!
 

pinnit2014

Meister Member
PABnoaccred
mm1
Soon there will be no players left to play at their casinos and probably have to colonise another planet for sign ups :rolleyes:
 

brianmon

Meister Member
webby
mm4
OK, this happens as the group has 30-ish casinos, ALL of whom offer a 35xD+B sign-up offer with some actually unlimited first deposit amounts. Thereafter you tend to find you get bonus offers with only 35xB wagering which is very decent nowadays. As there are no restrictions across the group as to how many you can claim, they are quite sensitive to players repeatedly making bonus-only deposits and do ban them. Don't worry about your cash-out as they ALWAYS pay out before/when actioning this ban. Your money's safe.
It's every casino's right to bonus-ban anyone they want to.
The point is with this group, they they don't just bonus-ban you. They ban you completely from playing at, or signing up at any of their sites, even just for straight cash deposits.
 

Paimonah

Experienced Member
PABnoaccred
So they make themselves broke, right? ^^

So far I have not experienced anyone who drives his business "deliberately" against the wall ;-)
That's new for me ^^
 

brianmon

Meister Member
webby
mm4
It was the welcome bonus there.
I have playthrough the bonus, All bets with 3-5€ per spin, not more. As i read the terms.

If I had made one mistake, they would have confiscated my winnings and of course I could have kept playing and would not have been banned, right?
The ban happens only if customers do everything right and no mistake.

That's how I see it!!!
It could be the amount you won, compared to your deposit.
If your normal deposit is €50, it's going to take 50 deposits of €50 for them to get their money back, and from those 50 deposits, you're more than likely to make a few withdrawals along the way.
With a bet sizes of €3-€5 you may get an even bigger withdrawal next time.
They probably prefer customers who deposit €50 and spin at 20c
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
It could be the amount you won, compared to your deposit.
If your normal deposit is €50, it's going to take 50 deposits of €50 for them to get their money back, and from those 50 deposits, you're more than likely to make a few withdrawals along the way.
With a bet sizes of €3-€5 you may get an even bigger withdrawal next time.
They probably prefer customers who deposit €50 and spin at 20c
I very much doubt it considering that until recently this group enforced a minimum £1 stake when under a WR....
 

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