Memo casino

[jonnyboy9]

Hello everyone my name is John I was looking through the Internet for a casino and came across Memo Casino it was advertised as a u.k casino with a u.k licence. I am bipolar and lost everything I had nearly £10.000 in one night . I needed £100 for food e.tc and tried to withdraw they stopped me from withdrawing saying my email was invalid which was lies . After 2 days I had enough and tried to close my account. They wouldn't let me and said I had to give them notice under terms and conditions. More lies . I had £650 in my account 2 days later on the 18.11.24 I finally closed my account. They said I would recieve my account balance within 5 days . It turns out they are not a u.k casino and do not have a u.k licence which makes all my deposits nill and void. They have now stopped answering my emails and have kept my money. Basically it is fraud and theft . I have tried to get monzo to do a chargeback but they refused . My sister is a solicitor and has some friends looking in to this rebranded scam casino based in curacas with an adress in Cyprus. Can anyone help me get my money back . I have reported them curacas licence board and gambling commission.

 

[mulven]

Was it actually advertised as having a UKGC licence? That would surprise me. I've seen a ton of these sites advertise to UK players via popup ads. They definitely advertise primarily towards uk players.

We have had posts regarding many of these casinos recently, including memocasino and kinghills which are owned by the same Curacao company (IntellogixSoft, is that the one you reported?).

The kingshill player did actually get paid, however they had verified their account. It's possible that closing your account with such a dodgy casino has unfortunately made it easier for them to ignore you.

If it was a UKGC casino, which you believed at the time, then they would still pay you out if you closed down the account which is why you were probably confident in doing so. When you say rebranded did you mean another word or do you have evidence they used to go by another name/brand?

reporting them to the UKGC should help google indexes be taken down and not visibile to uk searches. I would hope that they don't get a GCB licence with dodgy behaviour like this and that reports would derail their application but I highly doubt it unfortunately.

Given what you've said in your post, I'm guessing its possible you may already be signed up to GAMBAN so I would wish you luck with your attempts to regain something from these guys but also encourage you to install

You do not have permission to view link Log in or register now.

as it will help you avoid these dodgy sites that illegally target uk players, especially trying to target the ones who are looking for casinos that aren't on gamban.

 

[conker]

I am really sorry to hear your story, as Mulven has mentioned, we appear to be inundated with these terrible situations at the moment.

You can submit a complaint and our team will do their best to help you. However, when casinos are poorly licensed they are much more difficult to reason with - they don't care basically.

 

[Webzcas]

Unfortunately stories like yours which appear to be becoming more and more prevalent are one of the reasons the UKGC for all the ire directed at them by some quarters, are ever tightening up regulation of their licensed operators.

Thankfully, they are also now being proactive in getting unlicensed sites that specifically target UK players removed from google's .co.uk search index, as @mulven has indicated above.

You have done what I would have suggested in the first instance and tried charging back on all your deposits, but sadly your bank has refused this approach. Is there anyway you can appeal their decision?

As Conker says above you are more than welcome to submit a complaint here. @maxd and @GourdFollower may well be able to assist you, or indeed our new owners at Gentoo who likely have further reach.

But if they are operating in the wild west, the likelihood of a positive outcome for you I would suggest is low sadly.

The advice about installing Betblocker on all your devices is also prudent advice.

 

[conker]

Sadly the work that UKGC are carrying out to get these sites out of Google is now pushing these casinos to Social media and high-traffic websites (porn, anime, file sharing etc)

As an example, Kinghills (mentioned by Mulven) has an ad running on X which I saw in my account from a UK IP address from a Blue tick (registered) account.

Very compelling video ad showing people winning and suggesting that they are getting the money in their account right away. Kinghills has no UK license and cannot transact with debit cards for UK players (allegedly).

It's the wild west out there and it is no wonder people keep ending up on the forum desperately needing help as they have lost a load of money and can't get it back.

 

[mulven]

I decided to do a proper investigation of these casinos. I'm already aware of there being 20+ but wanted to investigate the links between them all. I finally figured out that the white label platform they use is called Extendy. My count is 43 total sites on this platform, however it might near 50 as there will be some I never found (candyspinz was found at the last second before posting).

I have personally had positive experiences (fast withdrawals and big wins, prior to the x10b cap term being added) at casinos owned by Uno Digital Media and Manila Marketing. I have no personal experience with any of the others.

One of the companies listed (that I have had good experiences with FWIW), has two sites that have reviews posted on casinomeister. This will be via a relationship with Chilli Partners, who are also the affiliate for some of the Terdersoft sites.

There are only three companies which to my knowledge do not allow UK players access to any of their brands and those are Manila Marketing, Terdersoft and Flowerinas SRL.

My conclusion from this investigation is that whilst I don't know if the owners of the white label platform are actually behind all the sites to a degree, the individual companies themselves are almost all invariably deploying the same dodgy licence/company hiding switcharoo for the UK on select brands. Additionally a good bunch of the separate companies are connected by one thing or another which leads me to doubt just how individual they are.

Uno Digital Media B.V.​

Kahnawake Licence (Nine) & Pending GCB Licence
Affiliate Relationship with Casinomeister/Gentoo

• UK IP Blocked
  • fridayroll casino - no affiliate page (website seems slightly unfinished)
    • linked to terdersoft, as its geoblock page says "bdmbet" by mistake
    • linked to greenwhich via naming? crystalroll / fridayroll
    • linked to pointissimo via naming? fridaychup / fridayroll
• UK IP Allowed
  • loonaspin casino- chilli partners
    • linked to others via "spin" naming?
    • linked to terdersoft via affiliate
  • cryptoleo casino- chilli partners
    • linked to terdersoft via affiliate
  • BetOnRed casino- betmen affiliates
    • linked to Rossobash SRL / terdersoft via same affiliate as vincispin
  • Nine Casino - chilli partners
    • linked to terdersoft via affiliate

Manila Marketing N.V.​

Kahnawake Licence

• UK IP Blocked
  • Bruno Casino- affiliate via email
  • B7 Casino - affiliate via email
    • linked to Investan via naming? F7 /. B7
  • Nomaspin Casino - affiliate via email
    • linked to others via "spin" naming?
  • Zumospin Casino - affiliate via email
    • linked to others via "spin" naming?

Caishxn Holding B.V.​

Anjouan Licence & Pending GCB Licence

• UK IP Allowed
  • r2pbet casino - affiliate via email
  • katanaspin casino - affiliate via email
• UK IP Blocked
  • piperspin casino - not sure on affiliate as didn't access unblocked page
  • richroger casino - not sure on affiliate as didn't access unblocked page

Terdersoft B.V.​

Expiring C.I.L. (5536/JAZ) & Separate Anjouan licences.

• UK IP Blocked
  • morospin casino - not sure on affiliate as didn't access unblocked page
    • Ceshiroza SRL (Anjouan)
    • Terdersoft B.V. (5536/JAZ)
  • maronbet casino - not sure on affiliate as didn't access unblocked page
    • Eventa Digital Limitada (Anjouan)
    • Terdersoft B.V. (5536/JAZ)
  • felixspin casino- 7ladies
    • Terdersoft B.V. (5536/JAZ)
  • sweetyspin casino - no affiliate page for now
    • Terdersoft B.V. (5536/JAZ)
  • bdmbet casino- chilli partners
    • Terdersoft B.V. (Anjouan)
    • Terdersoft B.V. (5536/JAZ)
  • coolzino casino - affiliate via email
    • Terdersoft B.V. (Anjouan)
    • Terdersoft B.V. (5536/JAZ)
  • candyspinz casino - chilli partners
    • Terdersoft B.V. (5536/JAZ)
  • lazybar casino - allset partners
    • Terdersoft B.V. (5536/JAZ)
  • romancasino casino - vegas legends (two rabidi sites and roman)
    • Terdersoft B.V. (5536/JAZ)
  • savaspin casino - tothemoon affiliates
    • not terdersoft but shares Rossobash SRL with vincispin,lazybar,winaura,candyspinz,coolzino,roman
  • vincispin casino - betmen affiliates
    • not Terdersoft but shares Rossobash SRL with savaspin,lazybar,winaura,candyspinz,coolzino,roman
  • winaura casino - affiliate via email
    • not Terdersoft related via C.I.L. licence but shares Rossobash SRL with savaspin,lazybar,vincispin,candyspinz,coolzino,roman

Flowerinas SRL​

Anjouan Licence

• UK IP Blocked
  • gigaspinz casino - affiliate via email
  • blazingwildz casino - not sure on affiliate as didn't access unblocked page

Greenwich N.V.​

Anjouan Licence

• UK IP Allowed
  • crystalroll casino - maroon affiliates
  • vipzino casino - affiliate via email
    • linked to Terdersoft via Rossobash SRL
• UK IP Blocked
  • betsixty casino - not sure on affiliate as didn't access unblocked page
  • nyxbets casino - not sure on affiliate as didn't access unblocked page

Velona Holdings SRL​

Anjouan Licence

• UK IP Allowed
  • wbetz casino - affiliate via email

Investan N.V.​

Active GCB Licence & Anjouan Licence

• UK IP Blocked
  • jackotrover - not sure on affiliate as didn't access unblocked page
  • fridaywave - not sure on affiliate as didn't access unblocked page
• UK IP Allowed
  • jokabet - affiliate via email
  • f7casino - affiliate via email

Pointissimo B.V.​

Pending GCB Licence

• UK IP Blocked
  • fridaychups.com - not sure on affiliate as didn't access unblocked page
• UK IP Allowed
  • ninewin.com - affiliate via email
  • jackpotraider.com - affiliate via email

IntellogixSoft B.V.​

Pending GCB Licence

• UK IP Allowed
  • kinghills casino - affiliate via email
  • whizzspin casino - affiliate via email
  • memocasino casino - affiliate via email
• UK IP Blocked
  • xtraspin casino - affiliate via email

 

[conker]

Nice work @mulven

 

[jasonuk]

Hello everyone my name is John I was looking through the Internet for a casino and came across Memo Casino it was advertised as a u.k casino with a u.k licence.

These sites tend to be pretty crafty with their phrasing - so they'll say they can accept UK players, and that they are licensed, but that does not mean they are licensed by the UKGC... and sadly the first occasion that players realise this is when they've been scammed.

That the group of companies are using social media to aggressively target UK players sadly suggests they are as rogue as they come - they aren't UKGC licensed, they cannot (legally) accept payments from UK debit and credit cards, and are likely targeting addicts and other at-risk players to fleece them of every penny they can.

It turns out they are not a u.k casino and do not have a u.k licence which makes all my deposits nill and void.

If only that were true, the oft-used phrase "possession is nine-tenths of the law" sadly applies here and it would be on your bank to claw back the money.

My sister is a solicitor and has some friends looking in to this rebranded scam casino based in curacas with an adress in Cyprus. Can anyone help me get my money back . I have reported them curacas licence board and gambling commission.

They seem to have a bunch of domains for playing whack-a-mole, and some of them claim to be based in Costa Rica... so likely a web of shell companies and worthless licenses.

With Monzo being a fully-regulated bank in the UK, you would have the right of appeal to the Financial Ombudsman Service (FOS) at

You do not have permission to view link Log in or register now.

once you have a "final response" (that exact phrase) letter from Monzo. If you haven't yet, then you can escalate the complaint internally and focus on the chargeback element first.

The FOS have occasionally ruled in the customer's favour, but odds are not particularly great - and I'm afraid your bank is probably the best path to getting some or all of the money back.

I'm not sure the regulators will be much help here - it's not UKGC-regulated (although the UKGC can use the information to get domains and adverts removed), and if it's not showing a green or orange GCB logo in the footer then it's not regulated by the Curacao GCB either. Costa Rica pretty much turn a blind eye to everything I'm afraid.

 

[jasonuk]

I am really sorry to hear your story, as Mulven has mentioned, we appear to be inundated with these terrible situations at the moment.

It's scary stuff, and what many feared would happen when the "gamba" gold rush started in crypto a few years ago.

It's a weird juxtaposition because it's pushed further and further underground away from prying eyes - but with headline influencers being paid millions to promote these scams and recruit people to private discords, whatsapp groups and similar platforms... at which point they will do everything they can to extract money from players (in a similar vein to refund scammers - high intensity and high pressure).

The threads we are seeing on CM are sadly the tip of the iceberg, I dread to think how many millions (and at this point, possibly billions) are being lost to these scammers.

 

[mulven]

If it's not showing a green or orange GCB logo in the footer then it's not regulated by the Curacao GCB either. Costa Rica pretty much turn a blind eye to everything I'm afraid.

Yep and that's the problem. All these companies seem to be exploiting a loophole by making their sites costa rican (for all intents and purposes) for UK players and as a result shielding exposure (and possibly consequences) for their licence.

I think one to focus on will be Nine Casino.

I ask that some staff ask Gentoo to get the affiliates to explain themselves and for Gentoo to possibly reconsider the relationship. Now granted I've only had good experiences with Nine casino and would probably still play there I still lived in canada (and they hadn't added a cap!) but I was surprised and disappointed to see that they are actually stooping to doing the switcharoos too. Prior to doing this full investigation I had assumed that both Manila and Uno Digital Media were above doing this despite sharing the same platform as the rest of the companies. Well I guess manila still is above doing it.


Canadian Left, UK Right. These sites are hiding Anjouan, C.I.L. and GCB certificates for UK players and as mentioned in other threads, cleaning up their terms so it either mentions nothing or the costa rican shell.

 

[conker]

Desperate people getting targeted by people with no morals, who pull every trick in the book to deceive - its a very sad world we live in.

 

[jasonuk]

Yep and that's the problem. All these companies seem to be exploiting a loophole by making their sites costa rican (for all intents and purposes) for UK players.

I wouldn't call it a loophole, as larger operations have done this geolocation for their regulated licenses for many years now. This works fine as long as all of the licenses are of a similar value, and there are no edge cases.

Of course that isn't true in this scenario - and we're quickly seeing two-tier and three-tier setups where the lowest tier is essentially worthless (Costa Rica or Anjouan currently). This becomes particularly problematic when the lowest-tier license is doing increasingly shady stuff, and the other licenses are somewhat immune from the blowback.

In terms of the grey market angle, it hasn't really changed anything for UK players - there were scammers operating out of Curacao and master licenses largely ignored that, and neither jurisdiction offered player protections or rights. The one change with Costa Rica is that they are hands-off with everything which means things like pirated slots could be back on the agenda in the near future.

As a player community, we have to take that into account - if one license is behaving rogue-like, then we should consider the whole enterprise rogue-like. Much like operators duping players with monopoly money streamers - intent is a large part of the equation.

 

[jasonuk]

Desperate people getting targeted by people with no morals, who pull every trick in the book to deceive - its a very sad world we live in.

And that's not unique to gambling of course - the problem in this industry is it gives a veneer of credibility to the fraudsters...

"Oh you got unlucky" "Oh you broke the terms and conditions" "Oh we'll pay you in 100 instalments of $50"...
... when the intention was to do one thing and one thing only, steal your money as quickly as possible.