They accused me of multiple active accounts, even though there was some sort of software glitch going on logging me into different peoples accounts into strange usernames. I genuinely thought I had been hacked as one minute I had a balance in my account and then I went to login to another laptop I have and it was gone. Then I started experiencing strange issues, were I was being logged out of the casino while I was on live chat, and was told to send my video in.
I have a video of me on livechat while my balance is changing and no games are open, someone was in my account playing my funds.
I used to play at Diamond Reels all the time as that was where I could use my prepaid AMEX.
Since they launched Mega7s , which is just another skin on Diamond Reels, I had multiple issues including the aforementioned one.
For example you login to Mega7s and it logs you out of diamond reels and vice versa.
Places like Sloto cash and Uptown aces don't have this kind of issue, so I strongly suspect poor software integration as the reason for this behavior as well as my eventual issue that the casino refuses to acknowledge.
To me in the end its not worth the time and effort to give these people anymore of my money, especially since their investigation into my situation was poorly done.
I told them I kept being logged into different accounts and they came back and said those were your accounts under your IP, as I had stated my username and password was logging me into different peoples accounts so yeah I suppose my IP would be linked to those accounts then wouldn't it for that login.
In my opinion as a full-time IT professional something just seemed fishy with the set of circumstances. My suggestion is to steer clear.
I never posted in CM about this either until now as I have been recovering from surgery. Good Luck, and play at places recommended by CM .
