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Mathematical Proof that English Harbour is cheating

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Actually, this was an excellent move by English Harbour.

The last case of proven cheating, Casino Bar, was moving into the annals of history, and with all the "verification" stamps on casino websites these days, one is lulled into an extremely errant sense of security.

"They don't cheat because they don't need to. I mean, there's a house edge, right?"

LMAO.

Good one, English Harbour. This was just the wake up call players needed.

1) They can cheat. Proven.

2) They have cheated. Proven.

3) They're still cheating. Proven.

Even now, eleven years into the business, "big" casino groups run cheating software.

I hope the major providers NEVER contemplate a stunt like this. It would cost them big time if they were caught.

All online games produced by Odds On Gaming have been audited for fairness of play by an independent third party gaming expert, Mr Michael Shackleford ASA, who's Gaming Audit practice is located in Las Vegas, Nevada.

The results of this ongoing audit indicate that the random number generator is truly random and accordingly, the game play results conform with accepted statistical norms.

To acknowledge this commitment to fairness, the "Certified Fair Gambling" seal has been applied to all games produced by Odds On Gaming
Note: The most recent CFG audits are undertaken on a monthly basis

You do not have permission to view link Log in or register now.


"monthly" basis?

Hopefully he'll be addressing this.
 
The Wiz stopped providing CFG seals/services some time ago - so this text is extremely old, not to mention the fact that Odds On ceased to exist sometime last year.

A housecleaning is definitely in order.
 
English Harbour were acquired in December 2005 by Leisure and Gaming PLC (VIP group). It seems only their Odds On sites were cheating (but obviously the software is now suspect for all) so it was probably something to to with this new company. I think Odds On still exist but their new software platform is called Vegas Technology.

It is even worse if these casinos are showing the Certified Fair Gaming Seal without any audits taking place. Even though they are a very bad idea and misleading, I don't think Wiz would let them show the seal without the audits taking place so I can only assume they still are taking place. The English Harbour site actually says the audits are 'ongoing' and quite recently when Fire and Ice etc. were launched they had a press release about Wiz certifying them as fair with these seals (even though they probably hadn't been going for a month even).
 
Well, I'm willing to be wrong here - the last time I talked to Michael, I am sure he said he was no longer going to provide CFG services. But he may have decided to continue.

The Odds On site does still exist, so presumably they are still providing services to other customers. But I am unsure as to whether or not they are connected to Vegas Technology, despite what you may be seeing elsewhere.

Oh, and btw, Caruso, "cheat" has not been proven. Not that I'm all that inclined to disagree, but it *is* possible there was a glitch which caused these results, or even possibly, albeit remotely, that there was nothing wrong with the software and various players just happened to catch bad runs.

If you have proof, of course you're welcome to present it. Otherwise, we'll just go on the evidence shown here in this thread that something definitely does not look right but we don't know why.

Strong suspicions of a non-random game? You can bet your mammy on that...
 
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english harbour facing serious trouble?

Only one remark:
Jeessus!
Reading some of the new threads (especially this one) these days is even more exciting than gambling itself!
Wot a great forum! thanks to all of you and to the MEISTER for having built and won such a community.
:thumbsup: :thumbsup: :thumbsup:
 
spearmaster said:
Well, I'm willing to be wrong here - the last time I talked to Michael, I am sure he said he was no longer going to provide CFG services. But he may have decided to continue.

The Odds On site does still exist, so presumably they are still providing services to other customers. But I am unsure as to whether or not they are connected to Vegas Technology, despite what you may be seeing elsewhere.

Oh, and btw, Caruso, "cheat" has not been proven. Not that I'm all that inclined to disagree, but it *is* possible there was a glitch which caused these results, or even possibly, albeit remotely, that there was nothing wrong with the software and various players just happened to catch bad runs.

No, that is not possible.

522 wins out of 1537 trials has according to Excel a zero chance of occurrence. Of course it is non-zero, but the number is so small, Excel cannot calculate it. The best it can do is for 617 wins, when the possibility is

0.0000000000000019

So the fact that the software was cheating is a fact as anything can be.
 
thelawnet said:
No, that is not possible.

522 wins out of 1537 trials has according to Excel a zero chance of occurrence. Of course it is non-zero, but the number is so small, Excel cannot calculate it. The best it can do is for 617 wins, when the possibility is

0.0000000000000019

So the fact that the software was cheating is a fact as anything can be.

It was definitely not a random (fair) game.

We just don't know for sure if they were deliberately cheating or not (unless you can calculate that with Excel too).
 
Man, this is one hell of a thread to tackle - especially if most of your math related brain cells are fried like mine :D

Nevertheless, I just gave M. Shackelford a call - no one home - so I popped him off an email to see if he can fill us in on what's up with Oddson and the certification. He's a member of the forum, so perhaps he'll be able to jump in here and give us an expert opinion on this whole thing.

On thing I'm very concerned about is the certification. If it's not happening, (like it's posted on the casinos' website) I won't be a happy camper.
 
soflat said:
It was definitely not a random (fair) game.

We just don't know for sure if they were deliberately cheating or not (unless you can calculate that with Excel too).

Soflat is right. You may feel "cheated", it looks *very* suspicious, and it wasn't a random game. But the fact is we can only speculate as to why this came about. Yes it's incredibly fishy, but if you took this to a court of law claiming it was a deliberate "cheat" with the "proof" presented in this thread, you'll be in there for about 10 minutes. At best you'll get a ruling that it was an unfair game, but even then, do we know that EH state the gamble is supposed to be 50/50? Or have we just assumed that? (no, I really don't know)

Issues like this require a balanced view, not an emotional one, if they are to be taken anywhere. That's no sleight on you TLN, as I think this is one of the most interesting threads in a long time, and for me personally, I won't be playing here.
 
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spearmaster said:
Oh, and btw, Caruso, "cheat" has not been proven. Not that I'm all that inclined to disagree, but it *is* possible there was a glitch which caused these results, or even possibly, albeit remotely, that there was nothing wrong with the software and various players just happened to catch bad runs.

This is categorically NOT a freak run, remotely possible. If I've read those decimal places correctly - and the only reason it's hard is there are so many zeros - then the probability is similar to the probablility of being dealt 11 consecutive blackjacks. I would guess that noone in the history of blackjack has ever witnessed such an event:

522 wins out of 1537 hands = 0.0000000000000019

11 consecutive blackjacks = 0.0000000000000035

...both of which are around the one in five hundred trillion mark.

In context: if you played 10 hands of video poker a minute for 95 million years, you would achieve a sample size big enough to "expect" an event like this.

So it'd be fair to say this was no "freak run".
 
Simmo! said:
At best you'll get a ruling that it was an unfair game, but even then, do we know that EH state the gamble is supposed to be 50/50? Or have we just assumed that? (no, I really don't know)

Yes, we do know, and no, we didn't just assume that. I posted it above, but I'll do it again for ya'.

The results of this ongoing audit indicate that the random number generator is truly random and accordingly, the game play results conform with accepted statistical norms.

The claim may be bogus, Shack may no longer audit anything, etc ad inf / nauseum. Nonetheless, the claim is thus. English Harbour claims to deal a fair game. English Harbour does not deal a fair game.
 
Simmo! said:
Soflat is right. You may feel "cheated", it looks *very* suspicious, and it wasn't a random game. But the fact is we can only speculate as to why this came about. Yes it's incredibly fishy, but if you took this to a court of law claiming it was a deliberate "cheat" with the "proof" presented in this thread, you'll be in there for about 10 minutes.

I hardly think so. There is absolute proof (nothing can proven, but this is more certain than any evidence under which people are found guilty of crimes - we are talking about trilllion trillion trillions to one against) that English Harbour did not provide a game where the odds provided to the player did not match the odds implied by the game rules. This would be illegal under Las Vegas law, and a casino operating in such a way would be fined thousands of dollars on the basis of evidence no more solid than this. The only thing which we don't know is how the unfair game came to be in place, but that's not as important as the fact of the cheating.

At best you'll get a ruling that it was an unfair game, but even then, do we know that EH state the gamble is supposed to be 50/50? Or have we just assumed that? (no, I really don't know)

The help says "if the card you have selected is greater value than the dealers then you will DOUBLE your winnings".

According to them, their software "is truly random and accordingly, the game play results conform with accepted statistical norms." So #1, under reputable jurisidictional law it is illegal to provide a game where the odds implied by the game (drawing a higher card) do not match the true odds, and #2, they say that their games are random and that clearly is untrue.
 
So it'd be fair to say this was no "freak run".

I did say "albeit remotely" :D Nevertheless, it still exists within the realm of possibility... barely...

No, that is not possible.

522 wins out of 1537 trials has according to Excel a zero chance of occurrence. Of course it is non-zero, but the number is so small, Excel cannot calculate it. The best it can do is for 617 wins, when the possibility is

0.0000000000000019

So the fact that the software was cheating is a fact as anything can be.

See above :) If you replace the words "cheating is a" with "non-random is as close to" I can't argue.

People do sometimes make errors in coding. But that being said, they're going to have to climb a very tall mountain to make that one stick in this case.
 
caruso said:
This is categorically NOT a freak run, remotely possible. If I've read those decimal places correctly

You didn't.

I said

522 wins out of 1537 trials has according to Excel a zero chance of occurrence. Of course it is non-zero, but the number is so small, Excel cannot calculate it. The best it can do is for 617 wins, when the possibility is

In other words, 522 wins is such a tiny number Excel is not remotely capable of calculating it. The number, 1.9*10^-12 is for 617 wins, being the smallest Excel can handle. 522 wins is orders of magnitude less likely than even that tiny number. At a guess you are looking at at least 20 zeros before the number.

I do not have any suitable software installed to calculate this number, but I daresay someone does and can oblige us with the tininess of the number.
 
The results of this ongoing audit indicate that the random number generator is truly random and accordingly, the game play results conform with accepted statistical norms.

Come to think of it, this statement is bogus. Just because a random number generator is truly random does not necessarily mean that game play results conform with accepted statistical norms.

I can still use the number generated by the RNG and apply it to a formula which says "If (RNG>.00000000001) {dealercard="Ace";}"... LOL...
 
thelawnet said:
In other words, 522 wins is such a tiny number Excel is not remotely capable of calculating it. The number, 1.9*10^-12 is for 617 wins, being the smallest Excel can handle. 522 wins is orders of magnitude less likely than even that tiny number. At a guess you are looking at at least 20 zeros before the number.

I do not have any suitable software installed to calculate this number, but I daresay someone does and can oblige us with the tininess of the number.
The probability of winning 522 or fewer out of 1537 trials is 4.9*10^-37. It is the same order of magnitude as winning the lottery with a single ticket 5 weeks in a row.
 
GrandMaster said:
The probability of winning 522 or fewer out of 1537 trials is 4.9*10^-37. It is the same order of magnitude as winning the lottery with a single ticket 5 weeks in a row.

For comparison, there are apparently 7.5x10^18 grains of sand on every beach in the world.

So this is as likely as randomly picking a grain of sand from every beach in the world, and getting the same one three times.

In other words, it ain't gonna happen - with 4.6*10^17 seconds since the big bang, the chances are still remote if you tried a billion times per second since the beginning of time.
 
thelawnet said:
You didn't.

I said...

My consecutive blackjacks comparison was based on the figure given as the most excel could calculate, though I noted that it couldn't calculate this particularly extreme one.

Anyway, whatever the figure, this is blatantly not a freak occurance. That much is certain at this point.
 
thelawnet said:
The help says "if the card you have selected is greater value than the dealers then you will DOUBLE your winnings".

This was in response to the "how can we be sure it's 50/50?" question, and I'd like to ask something about it. Bear with me/humor me/laugh at me, but it's something that I've been thinking about.

When you double, you have the dealer's card face up and four cards to pick from, correct? If the card you pick is higher than the dealer's, than you double your winnings (hence the name).

Doesn't that mean, though, that you have a 1 in 4 chance of picking a higher card (which isn't 50/50)? I know that's over-simplifying things a lot, but it's a start to this nagging question. Not to mention that you have to factor in the possibility that if the dealer has a King, you only have a 4 in 51 chance (deck is missing a King and only one of the four Aces can give you a win).

Does that make sense?
 
Simmo! said:
Soflat is right. You may feel "cheated", it looks *very* suspicious, and it wasn't a random game. But the fact is we can only speculate as to why this came about. Yes it's incredibly fishy, but if you took this to a court of law claiming it was a deliberate "cheat" with the "proof" presented in this thread, you'll be in there for about 10 minutes. At best you'll get a ruling that it was an unfair game, but even then, do we know that EH state the gamble is supposed to be 50/50? Or have we just assumed that? (no, I really don't know)

Issues like this require a balanced view, not an emotional one, if they are to be taken anywhere. That's no sleight on you TLN, as I think this is one of the most interesting threads in a long time, and for me personally, I won't be playing here.


In America (and the UK) there is a doctrine known as res ipsa loquitor, or, "the thing speaks for itself". In fact it is statistical in nature. Given that the software is cheating, what is the probability that it is cheating because the casino deliberately manipulated it? If that is > 50%, you win on summary judgment.

I'm not sure it matter if they did it deliberately, since they re responsible for what their software does. But I'd say this evidence may well be enough to win a court case, on summary judgment. So you might be there for 10 minutes, at which point you will already have won!

It would depend to some extent on the nature of the programming... how likely is such an error to occur by accident? My guess is not likely at all. And in a court case you could have a few expert coders testify to that and that would be it, you'd win. No direct evidence of the casino's actions is needed.

But in this "court" of public opinion, I suppose we could use one or two knowledgeable people speaking to this likelihood before we can out and out brand them deliberate cheaters.
 
Macgyver said:
This was in response to the "how can we be sure it's 50/50?" question, and I'd like to ask something about it. Bear with me/humor me/laugh at me, but it's something that I've been thinking about.

When you double, you have the dealer's card face up and four cards to pick from, correct? If the card you pick is higher than the dealer's, than you double your winnings (hence the name).

Doesn't that mean, though, that you have a 1 in 4 chance of picking a higher card (which isn't 50/50)? I know that's over-simplifying things a lot, but it's a start to this nagging question. Not to mention that you have to factor in the possibility that if the dealer has a King, you only have a 4 in 51 chance (deck is missing a King and only one of the four Aces can give you a win).

Does that make sense?


It doesn't matter whether there are 4 cards to pick from, or all remaining 51: an unseen card is an unseen card, assuming that those 4 are picked out on random.

Pretend you're playing the game with a real deck of cards: Pick one card out and look at it. You need to find a card that is bigger than what you looked at first. Does it matter if you pick one out right away, or if you pick 4 first (face down), then pick one out of those 4? Of course not.

Only the upcard matters. Yes, when you pick out an ace first, then you don't have a chance of winning. However, this is balance when picking a deuce first where you can't lose.
 
another fake seal or not?

Simmo! said:
Issues like this require a balanced view, not an emotional one, if they are to be taken anywhere. That's no sleight on you TLN, as I think this is one of the most interesting threads in a long time, and for me personally, I won't be playing here.

I haven't played in EH so I cannot be considered emotional...well, in such balance, I could say that the whole story is horryfying for me as a player!
Very-very interesting thread indeed and kudos to "thelawnet" for discovering and projecting the case in public. Yes another casino I won't try also personally.
Finally, I am curious if this thread is enough evidence for entering the casino (or the "superior control" :what: software ) to the rogues section?

Another smaller detail:
On the main page of their site they have the seal of GOM (:barf:) with an award for:
"VEGAS TECHNOLOGY - Voted the "Top New Online Casino" Software 2005!"
I searched at GOM 2005 awards page (Link Removed (invalid URL)) and couldn't find anything like that.
Am I missing something or is it another possible fake seal?
 
Aindreas_Daoc said:
It doesn't matter whether there are 4 cards to pick from, or all remaining 51: an unseen card is an unseen card, assuming that those 4 are picked out on random.

Pretend you're playing the game with a real deck of cards: Pick one card out and look at it. You need to find a card that is bigger than what you looked at first. Does it matter if you pick one out right away, or if you pick 4 first (face down), then pick one out of those 4? Of course not.

Only the upcard matters. Yes, when you pick out an ace first, then you don't have a chance of winning. However, this is balance when picking a deuce first where you can't lose.

OK, I can understand that reasoning ... but doesn't that still mean that every time you double, you stand a 4 in 51 chance of winning rather than a 1 in 2 chance? :confused:
 
Macgyver said:
OK, I can understand that reasoning ... but doesn't that still mean that every time you double, you stand a 4 in 51 chance of winning rather than a 1 in 2 chance? :confused:

No. Before any cards are turned over you have a 1 in 2 chance (ignoring ties) because you can only turn over one card for yourself (the other down cards don't matter; they might as well still be in the deck after you pick).

Once the dealer card is shown, then the odds change since there are only 51 cards left and you have to pick one to beat that upcard.
 
nektar4d said:
...Am I missing something or is it another possible fake seal?...

Well...
Top New Casino - Winner
Caribbean Gold

"Caribbean Gold Casino is owned by the English Harbour Group"
Link Removed (invalid URL)

But...

After i checked their VeriSign-logo, i found:

SECURE.ENGLISHHARBOUR.COM is a
VeriSign Secure Site


Security remains the primary concern of on-line consumers. The VeriSign Secure Site Program allows you to learn more about web sites you visit before you submit any confidential information. Please verify that the information below is consistent with the site you are visiting.


Name SECURE.ENGLISHHARBOUR.COM
Status Expired
Validity Period 25-FEB-04 - 13-MAR-06
Server ID
Information Country = AG
State = Antigua
Locality = St. John's
Organization = EH New Ventures Gaming Inc.
Organizational Unit = not available
Organizational Unit = Terms of use at www.verisign.com/RPA (c)01
Common Name = secure.englishharbour.com


If the information is correct, you may submit sensitive data (e.g., credit card numbers) to this site with the assurance that:
This site has a VeriSign Secure Server ID.
VeriSign has verified the organizational name and that EH NEW VENTURES GAMING INC. has the proof of right to use it.
This site legitimately runs under the auspices of EH NEW VENTURES GAMING INC..
All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.


To ensure that this is a legitimate VeriSign Secure Site, make sure that:

The original URL of the site you are visiting comes from SECURE.ENGLISHHARBOUR.COM.
The URL of this page is Link Removed ( Old/Invalid) .
The status of the Server ID is Valid.

Also:
SuperSlots - Status Expired
Caribbean Gold Casino - Status Expired
Silver Dollar Casino - Status Expired
All Poker Casino - Status Expired
Millionaire Casino - Status Expired
 
spearmaster said:
I can still use the number generated by the RNG and apply it to a formula which says "If (RNG>.00000000001) {dealercard="Ace";}"... LOL...

Good point. It could still be perfectly random but not 'balanced'. It reminds
me of a great story from my statistic teacher.

A local boy scout group decided to arrange a charity lottery. They sold a lot of tickets labeled #1 and upwards. (they sold several thousands).
When they had the drawing of the numbers they did it the following way.
They had 11 labels #0,#1.....#9 and #X in a sack. They took a random label to find the first digit of the number and put the label back in the sack. And repeated this process to find the next digit. Whenever they got #X they would stop and terminate the digit sequence.

This algorithm favors the small numbers. #1-#9 is extremely likely to be drawn this way etc. Some people was not satisfed with this, especially not since the boy scouts had accuired most of the small numbers themself :D

This was taken to court and the ruling was in favor of the boy scouts. The judge said that since all tickets had a CHANCE to be drawn it was a 'fair' lottery.

No, it did not happen in the states where must of the stupid court ruling occours, it happened in.... ENGLAND!

Zoozie
 
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JohnGalt said:
It would depend to some extent on the nature of the programming... how likely is such an error to occur by accident? My guess is not likely at all. And in a court case you could have a few expert coders testify to that and that would be it, you'd win. No direct evidence of the casino's actions is needed.

You've got the idea. Again, I am not saying that anything occurred - and I haven't done any calculations to test anything - but accidental programming errors are still possible. I'm not going any deeper than this, though, because I don't want them to get any ideas.

Zoozie... LOL...
 
The Wiz was in touch with me and he's looked into this. He says he'll be going on the record soon - hopefully making a public posting within 24 hrs.
 
English Harbour Statement

This just in from English Harbour:

Thank you for taking the time to review and play our games. We take your comments seriously and as such have spent time reviewing our Video Poker game play and also await some feedback on an independent review from a 3rd party.

We have concluded our review of the game play and randomness for all Video Poker games. Although the doubling component of Video Poker is theoretically deterministic, it's common knowledge that there are varying chances for winning and losing when picking a card out of four, to play against the card that is dealt face up.

Randomness:

It's important that the frequency distribution of the cards in an adequate sample set are evenly distributed for each position in the doubling game. We have found, taking several sample sets over different and varying lengths of time, that they yield in our opinion, a non biased distribution of the cards.

Game Play:

In theory, the number of Wins versus the number of losses and (excluding ties) will converge to 50% over a sample set that is large enough. Should small sample sets be used to measure this metric, then results will vary as seems to be the case tracing through this thread.

We trust, that we have responded adequately and any doubt in peoples' mind are put to rest.

English Harbour Management


And it may be premature to say the the Wiz will be back sometime today/tonight with his results. It may be until the end of the week. We'll see.
 
Casinomeister said:
This just in from English Harbour:

Thank you for taking the time to review and play our games. We take your comments seriously and as such have spent time reviewing our Video Poker game play and also await some feedback on an independent review from a 3rd party.

We have concluded our review of the game play and randomness for all Video Poker games. Although the doubling component of Video Poker is theoretically deterministic, it's common knowledge that there are varying chances for winning and losing when picking a card out of four, to play against the card that is dealt face up.

Randomness:

It's important that the frequency distribution of the cards in an adequate sample set are evenly distributed for each position in the doubling game. We have found, taking several sample sets over different and varying lengths of time, that they yield in our opinion, a non biased distribution of the cards.

Game Play:

In theory, the number of Wins versus the number of losses and (excluding ties) will converge to 50% over a sample set that is large enough. Should small sample sets be used to measure this metric, then results will vary as seems to be the case tracing through this thread.

We trust, that we have responded adequately and any doubt in peoples' mind are put to rest.

English Harbour Management

.

Oh dear. The coverup response. They stopped cheating after being caught and now deny that the software was unfair.

The worst possible choice for them. It's proof that they were cheating deliberately - they could have claimed a software error accidentaly added, but no they deny that the game was unfair and add some bullshit about the distrinution converging on 50% over time (which is true - if you took the cheating results and then added them to a fw tens of thousands of fair ones, it would appear fair).

Very foolish by them. They were caught, the evidence is incontrovertible, and now they are lying about it.

So not only are they cheating crooks, they are cheating lying crooks as well.
 
Casinomeister said:
This just in from English Harbour:
....await some feedback on an independent review from a 3rd party.

No need for that. Unless they also send him back in time. Utterly BS.

What is needed a complete software review so we can be sure they can not cheat even if they wanted to.
I would not be surprised if the software has this double (50%) parameter as a standard parameter that can be configured to whatever
they want and when they want. This parameter has to be somewhere in the software. Hardcoded or configurable? The problem is that very few casinos use the software and would know this. If this is the case it could be proven very fast just by viewing the configuration utilities for the software.

Zoozie
 
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Do I understand this response correctly? Are EH in effect saying that these horrific results garnered by several players was the equivalent of a bad streak, but that over a large enough sample the doubling feature would come out at 50/50?

How large a sample? That doesn't sound like a very good bet for gamblers expecting 50/50 odds to me.

I think that I'll wait to hear what the Wiz has to say about this.
 
jetset said:
I think that I'll wait to hear what the Wiz has to say about this.


Me too. The crux of the matter for me is: can the casino affect/alter/massage the odds on doubling, or is it a fixed standard across the softare at all licencees.
 
I WAS giving them the benefit of the doubt regarding the game - not that it was fair, but maybe they had a programming error or something.

But if they are going to cover it up, that would be dishonest. Not a trait gamblers look for in an online casino - trust is everything.

Several posters even suggested ways the operator could handle the situation.

We now need to know if/why this software is riggable by the operator.
 
I have to admit, it could've been a "glitch" until this response.

thelawnet said:
The worst possible choice for them. It's proof that they were cheating deliberately - they could have claimed a software error accidentaly added, but no they deny that the game was unfair and add some bullshit about the distrinution converging on 50% over time

Exactly. If it were a genuine "glitch" they would know about it, been able to explain it and then take the necessary remedial action. What they've done is denied it. This was a terrible mistake because the denial is pointless. These results could never, NEVER result from a fair game. They have failed to grasp this here:

Casinomeister said:
In theory, the number of Wins versus the number of losses and (excluding ties) will converge to 50% over a sample set that is large enough. Should small sample sets be used to measure this metric, then results will vary as seems to be the case tracing through this thread.

Incorrect. You do not need a large sample to prove this. The size required is dependent on the conjecture being tested. Ten hands is enough to prove cheating / non-randomness if those ten hands are, for example, ten consecutive blackjacks, or ten fully blank draws on 10-line video poker.

English Harbour simply do not understand this, and think they can wing on the limited sample size.

Regarding "crooks" and "cheaters": I suppose it's down to your interpretation. I sell you a Ferrari, at a Ferrari price, without telling you it has a Skoda engine. Does that make me a cheat / crook?

'Fraid it does.
 
Originally Posted by Casinomeister
In theory, the number of Wins versus the number of losses and (excluding ties) will converge to 50% over a sample set that is large enough. Should small sample sets be used to measure this metric, then results will vary as seems to be the case tracing through this thread.


Just for the record, I didn't say that. This was a communication given to me by the casino.

Back to the use of language, if you want to keep this thread on track then lose the baggage.
 
Casinomeister said:
This just in from English Harbour:

Thank you for taking the time to review and play our games. We take your comments seriously and as such have spent time reviewing our Video Poker game play and also await some feedback on an independent review from a 3rd party.

We have concluded our review of the game play and randomness for all Video Poker games. Although the doubling component of Video Poker is theoretically deterministic, it's common knowledge that there are varying chances for winning and losing when picking a card out of four, to play against the card that is dealt face up.

Randomness:

It's important that the frequency distribution of the cards in an adequate sample set are evenly distributed for each position in the doubling game. We have found, taking several sample sets over different and varying lengths of time, that they yield in our opinion, a non biased distribution of the cards.

Game Play:

In theory, the number of Wins versus the number of losses and (excluding ties) will converge to 50% over a sample set that is large enough. Should small sample sets be used to measure this metric, then results will vary as seems to be the case tracing through this thread.

We trust, that we have responded adequately and any doubt in peoples' mind are put to rest.

English Harbour Management


And it may be premature to say the the Wiz will be back sometime today/tonight with his results. It may be until the end of the week. We'll see.


Just as I expected: they "fixed" the problem internally then denied it happened. If the Wiz tests the software now, of course he'll find that everything is back to normal, but the data set obtained by forum members here show that at one point the game was crooked.

This whole episode left a very bitter taste in my mouth. Online you can't trust any casino. Not even big, previously reputable names such as OddsOn. Who's to say that not ALL their games are crooked? And the reason this particular crooked game was detected because they made it "too" crooked? Maybe they programmed their VP doubling with a 2.5% advantage for the house, but instead some programmer typed in 25%, and lo, you get the result we obtained. If they left it at 2.5% no one would have noticed.

This kind of deception happens online because there are no regulations, no audits, no gaming commissions, nothing. It's a big free for all. Human greed unchecked will not be satisfied just winning money with the build-in "house advantage", but also by stealing it using cheating software.

The internet gaming community needs to protect itself better against these practices.
 
I suppose English Harbour has three options -

1.) Ignore it, and pretend nothing happened.

2.) Claim it was a software error.

3.) Claim the results here are bogus, and their games have always been fair.

#3 was the worst option, in my opinion. They probly should have gone with #1.

it's common knowledge that there are varying chances for winning and losing when picking a card out of four, to play against the card that is dealt face up.
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It's important that the frequency distribution of the cards in an adequate sample set are evenly distributed for each position in the doubling game.

I can't make any sense out of this.

It sounds like they're trying to imply the results could be the due to poor picking. ??? If so, they don't understand probability.

Either that, or they're just stringing together mathematical-sounding phrases, in the hope that it'll lull or intimidate the reader.
 
Right, all.

Their denial of the doubling bias is very carefully worded and does not preclude that a bias existed in the past:

<<It's important that the frequency distribution of the cards in an adequate sample set are evenly distributed for each position in the doubling game. We have found, taking several sample sets over different and varying lengths of time, that they yield in our opinion, a non biased distribution of the cards.>>

These sample sets could have all been taken after the doubling was fixed (which occurred after it was 'fixed'.)

If the game really were never rigged, they could very easily have included such a statement. I don't accuse them of lying per se, just trying to get away with a very skewed version of the truth.
 
jeremiahsjohnso said:
Right, all.

Their denial of the doubling bias is very carefully worded and does not preclude that a bias existed in the past...

Well, yes it does.

because they say:

Should small sample sets be used to measure this metric, then results will vary as seems to be the case tracing through this thread.
...
We trust, that we have responded adequately and any doubt in peoples' mind are put to rest.

In other words, they are claiming we did not have an adequate sample size to prove anything.

I'm not too surprised, but I am still disappointed we can get cheated so easily by online casinos. I mean, their reputation doesn't seem to even matter to them.
 
Casinomeister said:
This just in from English Harbour:

Although the doubling component of Video Poker is theoretically deterministic, it's common knowledge that there are varying chances for winning and losing when picking a card out of four, to play against the card that is dealt face up.
Can someone help me? This sentence makes no sense to me.

Randomness:

It's important that the frequency distribution of the cards in an adequate sample set are evenly distributed for each position in the doubling game. We have found, taking several sample sets over different and varying lengths of time, that they yield in our opinion, a non biased distribution of the cards.
And we have found, taking several sample sets over the past week-end, that they yield in our opinion, a biased distribution of the cards.

Game Play:

In theory, the number of Wins versus the number of losses and (excluding ties) will converge to 50% over a sample set that is large enough. Should small sample sets be used to measure this metric, then results will vary as seems to be the case tracing through this thread.
Freudian slip? I would rather hope that the ratio of the number of wins to the number of losses should converge to 1. The doubling seems to be so biased that even few hundred hands give statistically significant results.

We trust, that we have responded adequately and any doubt in peoples' mind are put to rest.

English Harbour Management
Not my mind, but I will wait for the Wizard.

Aindreas_Daoc said:
Just as I expected: they "fixed" the problem internally then denied it happened. If the Wiz tests the software now, of course he'll find that everything is back to normal, but the data set obtained by forum members here show that at one point the game was crooked.
I have not played at OddsOn for ages, but as I recall, there was some kid of a playcheck feature. It would be a good idea for players to save their play history now in as much detail as possible. Michael Shackleford should be able to test the cumulative results over the whole relevant period of time, not just whether it is fair now.
 
jetset said:
Do I understand this response correctly? Are EH in effect saying that these horrific results garnered by several players was the equivalent of a bad streak, but that over a large enough sample the doubling feature would come out at 50/50?

How large a sample? That doesn't sound like a very good bet for gamblers expecting 50/50 odds to me.

Their argument is based on confusion and deceit.

Basically the argument works like this:

You walk into a casino and play roulette. 125 spins in a row the wheel comes up red (this is roughly equivalent odds to the doubling we saw). You speak to the pit boss and say you know they are cheating and leave in disgust.

The next day the gaming control board comes back to test the wheel. The casino has by this time switched the wheel for a fair one. 1,000,000 spins are conducted and the results are roughly even with red/black (as the wheel has been replaced for a fair one), say 500,000 red and 500,000 black. Taking the 125 red spins together with the 1,000,000 fair spins, the result is 500,125 red, and 500,000 black. This is not unusual nor suspicious.

The problem being that they already switched the wheel. If they had continued with the old one the results would be the same.

But if you take a sample from a rigged game and add to it a relatively much larger sample from a fair game, the rigged sample no longer has much effect.

This nonsense about things evening out in the long run is just that.

Yes it's true that if you get four reds in a row, there is nothing unusual - the odds are only 1/16 - something that will happen fairly often. In this case you need a much larger sample to say that it is likely that the wheel is unfair. But the reason that four reds in a row is not enough evidence is not because the sample is too small, it is because 1/16 just isn't unusual at all. It is *extremely* important to realise that the thing that matters is the probabiltiy that the event could happen, not the sample size. The sample size only matters insofar as a trend demonstrated over a bigger sample will have a lower probability of being fair. The nonsense about sample sizes is a logical fallacy:

1. A trend demonstrated over a bigger sample size decreases the likelihood that the game is fair
2. Therefore in order for a game to be fair you must have a big sample

This is WRONG, WRONG, WRONG. The thing that matters is the chance that the event occurred randomly. It is already been shown that this is approximately a

2,016,352,813,782,491,278,292,828,543,127,849,349-1 (this is not the exact number but it is of the correct magnitude: I have printed the full number rather than using scientific notification to give an idea of just how unlikely it is)
shot

The sample size is not important, it is the chance that something occurs by chance.

English Harbour must not be allowed to cover this up by taking samples from a game they have fixed after being caught cheating.

Selecting the same grain of sand from every grain of sand on every beach in the world three times in a row just doesn't happen. Neither does 125 consecutive reds on roulette.

Nor do the video poker results we've seen here.

My guess is that someone at English Harbour who does not understand mathematics has allowed someone to blind them with this faux scientific explanation and thinks that everyone else will be convinced.

They are wrong.

Very foolish. English Harbour has unfortunately consigned its group of casinos to the record as the casino that fixed their games and then covered up.

I believe this fatal damage to reputation will prove much more expensive to them in the long term than the money they made from their unfair doubling game (although of course nobody knows how much that is - it could be substatnial).
 
(this was in response to #145)

I think we're quibbling over the small points. The main issues as I see them:

1) Statistics from multiple sources here proved their VP doubling rigged beyond the shadow of a doubt.

2) The problem suddenly corrected itself.

3) The casino issued an "all as well" statement that definitely applies to how things stand after #2.

I see their response as implying that the "all is well" also applies for issue #1, but without actually saying it. And I don't have any respect for the response, which is very lawyerly when, if they really wanted to remove player doubt, should have been very direct.

If I had a vote, I'd vote "rogue".
 
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GrandMaster said:
I have not played at OddsOn for ages, but as I recall, there was some kid of a playcheck feature. It would be a good idea for players to save their play history now in as much detail as possible.

There is no such playcheck that I can find.
 
I have not played at OddsOn for ages, but as I recall, there was some kid of a playcheck feature. It would be a good idea for players to save their play history now in as much detail as possible. Michael Shackleford should be able to test the cumulative results over the whole relevant period of time, not just whether it is fair now.

I tried looking just now, but couldn't find a history log. Live chat said that there is no play-check type feature, but that you can request play history directly from them.

Edit: I just requested the logs via e-mail. However, it is unclear whether they even record play money games. The support person terminated chat before I had a chance to ask.
 
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