siorton
Dormant account
- Joined
- Sep 14, 2006
- Location
- Coatham Munderville
Hi I'm an existing mansion customer who was offered a reload bonus for their new software via email.
The terms stated
Please note that the following games are excluded from your introductory special bonus: all forms of Roulette, Craps, Pontoon, all forms of Baccarat, Blackjack Switch and Sic Bo. | This offer is only available on MANSION Download Casino games. | Wagering requirements: You must wager your initial fund transfer 50 times before your bonus is released. Any misuse of this bonus will result in your account being closed and bonus funds being withheld
I wagered 50x the bonus on one of the allowed versions of Blackjack cashed out an was paid. Great so far, but....
The day after I was paid, Mansion removed everything they paid me from my neteller account, I've sent numerous emails and all they offer a very dubious explanation.
In the event that MANSION believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through such abuse, then MANSION may, at its sole discretion, block, deny, suspend, withhold or withdraw any user from any bonus or promotion in such manner we deem fit.
Now I played an allowed game and met wagering, I really dont see the problem. Can anyone suggest what I should do now as support are virtually ignoring my requests for a proper explanation?
Thanks Simon
The terms stated
Please note that the following games are excluded from your introductory special bonus: all forms of Roulette, Craps, Pontoon, all forms of Baccarat, Blackjack Switch and Sic Bo. | This offer is only available on MANSION Download Casino games. | Wagering requirements: You must wager your initial fund transfer 50 times before your bonus is released. Any misuse of this bonus will result in your account being closed and bonus funds being withheld
I wagered 50x the bonus on one of the allowed versions of Blackjack cashed out an was paid. Great so far, but....
The day after I was paid, Mansion removed everything they paid me from my neteller account, I've sent numerous emails and all they offer a very dubious explanation.
In the event that MANSION believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through such abuse, then MANSION may, at its sole discretion, block, deny, suspend, withhold or withdraw any user from any bonus or promotion in such manner we deem fit.
Now I played an allowed game and met wagering, I really dont see the problem. Can anyone suggest what I should do now as support are virtually ignoring my requests for a proper explanation?
Thanks Simon