- Joined
- Jun 21, 2011
- Location
- South Dakota
I think I'm just going to delete these guys from my computer. I cashed out once before but it was a long and arduous process and took many weeks - with them always insisting they hadn't recevied any of the info I sent them. Now they're at it again:
I got a $30 bonus from them and used it. Won about $700. Played a little down and decided to cash out at $500. Looked at my account the next day which indicated they "Approved" a cashout of $221.34 but kept $300 in my account (OK - that's 10X the bonus - I figured that was about right). When I contacted them today to ask where my check is , at first they told me I had to request it again. And guess what? None of their cash-out options are available to me! As a US resident I can't use Neteller or any of those - and the courier check option has a minimum of $300. So I contacted them again - and now the story changed. They told me I did not have anything to cash out. That they took the $221.34 as some sort of refund on the bonus, and left me the $300 - which I played down.
I sent the rep a screeenshot of my account which clearly says "approved" - she told me that's not what it really meant. What a bunch of b.s.
Here's what it says onmy account:
/30/2011 3:49:24 AM Play Bonus Removal Withdrawal Approved! ($221.34)
9/30/2011 3:49:24 AM Play Bonus Removal Withdrawal Requested ($221.34)
I'm sorry but these guys deserve to be in the rogue pit.
I got a $30 bonus from them and used it. Won about $700. Played a little down and decided to cash out at $500. Looked at my account the next day which indicated they "Approved" a cashout of $221.34 but kept $300 in my account (OK - that's 10X the bonus - I figured that was about right). When I contacted them today to ask where my check is , at first they told me I had to request it again. And guess what? None of their cash-out options are available to me! As a US resident I can't use Neteller or any of those - and the courier check option has a minimum of $300. So I contacted them again - and now the story changed. They told me I did not have anything to cash out. That they took the $221.34 as some sort of refund on the bonus, and left me the $300 - which I played down.
I sent the rep a screeenshot of my account which clearly says "approved" - she told me that's not what it really meant. What a bunch of b.s.
Here's what it says onmy account:
/30/2011 3:49:24 AM Play Bonus Removal Withdrawal Approved! ($221.34)
9/30/2011 3:49:24 AM Play Bonus Removal Withdrawal Requested ($221.34)
I'm sorry but these guys deserve to be in the rogue pit.