- Joined
- Jan 24, 2017
- Location
- Australia
Logged into my account on the 15 February. Deposited $20Aus and was approved. However, instead of showing $20Aus in my account, i had suddenly logged into another person's account (which i cannot say for security reasons) , which showed 50 pounds in the account. When I contacted live chat, I had real trouble getting them to realize that or even recognize that i wasn't the person that they thought they were talking to. All this time I was logged into her account. Finally they agreed and ask that i change my password and re-log out and back into my account. I told them this was a serious breach of security and i wanted to be informed asap as to why this happened and that the persons account I logged into should be immediately informed.
As I hadn't heard from Chance Hill i contacted them. Their explanation was that they were moving to a more secure site and this should not have happened. According to them, this only happened to me? As they were almost dismissive of my concern, I informed them that i would be posting this onto your site as you accredited them and that the Malta Gaming Authority should also be made aware of this. I have a copy of the chat transcript which i will be forwarding to the Authority.
I wonder if anyone else had been effected by this.
As I hadn't heard from Chance Hill i contacted them. Their explanation was that they were moving to a more secure site and this should not have happened. According to them, this only happened to me? As they were almost dismissive of my concern, I informed them that i would be posting this onto your site as you accredited them and that the Malta Gaming Authority should also be made aware of this. I have a copy of the chat transcript which i will be forwarding to the Authority.
I wonder if anyone else had been effected by this.