Bonus Complaint Lucky Nugget Denying £14k Win Due to Hidden Term

[petr1]

Hiya. In case it heps, 'pert1' seems to know when that rule was added as per the post here from a ferw days ago: https://www.casinomeister.com/forum...imedia-casinos-lucky-nugget-riverbelle.56309/ mentiuoning and quoiting it exactly. Perhaps they can confirm if it was in place before you began to play.

I can't be 100% sure of this, so don't shoot the messenger.

Sign-up bonus T&Cs of Gaming Club were posted on my forum 25.1.2013, and I can't find this rule in that post. However, few days ago I checked the Terms again and noticed the max. withdrawal rule.

These T&Cs are pretty much, if not 100% same as Lucky Nugget's.

Here (it's messy, contains also the freespin terms):

Spoiler

30 Free Spins
Your 30 Free Spins are only available on the MadHatters video Slot for the download and The Osbournes Video Slot for Flash and cannot be used on any other game within the software.
We reserve the right to exclude regions from receiving the free spins and we reserve the right to change the excluded region list from time to time.
The winnings from your Free Spins will be accumulated in your bonus balance and will be subject to the standard 50x wagering.
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for Sign-Up Bonus Play Through Requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Sign-Up Bonus Play through Requirement purposes from time-to-time and to withhold any withdrawals where irregular play has occurred to meet Sign-Up Bonus Play through Requirements.
Any winnings from the Free Spins will be subject to a 50x wagering requirement in order for the bonus money therefrom to be transferred into the cash balance. Specific game play-through is standard as per Promotion - specific Terms and Conditions. In the event that a Player has a positive cash balance after the 50x wagering requirement is complete and such Player attempts to make a withdrawal, the withdrawal will be capped at 100 Casino Credits (in the Player’s currency of play) and the remaining cash balance will be forfeited.
All new players have 7 days from the date their account was opened to claim their new player sign-up bonus. Thereafter the sign-up bonus will be unavailable. Subsequent promotions will be available to the player but the sign-up bonus will be considered forfeited.
You are required to make a deposit into your Cash Balance in order for you to be able to withdraw. You may not withdraw or attempt to withdraw any part of your bonus balance prior to a deposit being made. Any attempt to do so may result in the Sign-Up Bonus in question as well as any winnings made using the Sign-Up Bonus being forfeited.
100% match up to 100 at Gaming Club Online Casino
This promotion (this "Promotion") is brought to you by Gaming Club Online Casino (the "Casino") and is open to first time Players ("Player/s") at the Casino who open their first Real Money Account during the Promotion.
Under the terms of this Promotion the Casino will give you a Sign-Up Bonus of 100% of your first single deposit at the Casino ("Sign-Up Bonus/es”); subject always to the maximum Sign-Up Bonus of 100 Currency Units (for example, if your first single deposit at the Casino during this Promotion is $/£/€100, the Casino will give you a Sign-Up Bonus of $/£/€100 (as the case may be); if your first single deposit at the Casino during this Promotion is $/£/€80, the Casino will give you a Sign-Up Bonus of $/£/€80 (as the case may be); and if your first single deposit at the Casino during this Promotion is $/£/€150, the Casino will give you a Sign-Up Bonus of $/£/€100 (as the case may be). Please note that for the purposes hereof, a “Currency Unit” is a unit of the currency nominated by the Player at the time of his/ her registration of his/ her Real Account to be the currency to be utilised by such Player when transacting with Casino.
In order to be eligible for any Sign-Up Bonus, you must be playing in the primary Currency Unit used in the country of your registered address and where you are playing from. The Casino reserves the right to withhold or remove Sign-Up Bonuses and any winnings achieved on accounts depositing in currencies in contradiction to this term. Where the Casino does not offer the primary Currency Unit in your country, you will be eligible to play and receive bonuses in US Dollars (USD) or Canadian Dollars (CAD).
All new players have 7 days from the date their account was opened to claim their new player sign-up bonus. Thereafter the sign-up bonus will be unavailable. Subsequent promotions will be available to the player but the sign-up bonus will be considered forfeited.
The Sign-Up Bonus must be played through 50 times (50x) by you before it can be transferred from your Bonus Balance to your Cash Balance ("Play through Requirement").
In order to meet the wagering requirements, please see below the contributing percentages. The percentage of your bonus balance in relation to your cash balance will determine the wagering percentage. For example, a deposit of 100 credits will qualify you for a bonus of 100 credits resulting in a total of 200 credits in your casino account balance, 50% in the cash balance, and 50% in the bonus balance. Thus, until the wagering requirements are met, the money wagered on the games will come to 50% of your cash balance, and 50% of the bonus balance. Winnings accrued will be allocated in the same manner (50% to your bonus balance and 50% to your cash balance). NB! Any bet with your money before a Welcome bonus credit has been claimed will result in skewing the proportions money / bonuses, since the proportions are calculated from the amount in your cash balance at the credit of the Welcome Bonus.
Wagering on all games except Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino WarRed Dog will count towards meeting the Play Through Requirement; however the percentage of the Sign-Up Bonus which may be wagered on certain games will vary as follows*:
All Slots, KenoScratch Card games 100%
Video Poker (excluding all aces pokers), all Blackjacks (excluding classic) 10%
Classic Blackjacks, All aces Video pokers 2%
All Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War, Red dog, Wheel of Winners, Wheel of Riches 0% * Progressive games will contribute to the Play through Requirement as per the game type. For example, Progressive Slots will contribute 100% to the Play through Requirement.
** Please note that wagers placed using the gamble feature will not count towards the Play through Requirement.
*** Please note that all game play on MPV (Multiplayer Tournaments), will not count towards the Play through Requirement.
After fulfilling the total Play through Requirement on your first Sign-Up Bonus you can withdraw from your Cash Balance at any time.
A Sign-Up Bonus must be claimed online and will be paid into the Bonus Balance of your Casino account as Casino credits within 24 hours of such a claim being made.
If you open multiple accounts you will not be eligible for the Sign-Up Bonus on each account. This and any other Sign-Up Bonus/es are only available once per Player and/or per environment where computers are shared and/or per email address.
Once you have received a Sign-Up Bonus at any of the Group’s member Casinos, you are required that to meet additional minimum Play Through Requirements before you are eligible for additional Sign-Up Bonuses at any of the other member Casinos. You may thus not claim or receive a Sign-Up Bonus at this Casino if you have previously claimed or received a Sign-Up Bonus from another Group member Casino and have not yet wagered such previously claimed or received Sign-Up Bonus and its associated initial deposit at least 100 times at the Group member Casino that granted you such Sign-Up Bonus. If your Account at this Casino has been credited with a Sign-Up Bonus for which you (in our sole and unfettered discretion) are ineligible, the Casino shall retrospectively void such Sign-Up Bonus and any winnings received by you after the Sign-Up Bonus has been credited to your relevant accounts.
Where a Sign-Up Bonus has been granted to you, subject to you being required to have made a valid deposit into your Cash Balance, you may not withdraw or attempt to withdraw any part of your deposit before the Sign-Up Bonus is paid into your Bonus Balance. Any attempt to do so may result in the Sign-Up Bonus in question as well as any winnings made using the Sign-Up Bonus being forfeited.
This bonus offer expires upon cashin. Any claim made to this bonus after a cashin has been requested, whether pending or paid, will render the bonus void.
If you do not want any Sign-Up Bonus which has been deposited into your account by the Casino then you are entitled to request that the Sign-Up Bonus be reversed out of your Casino account, subject to no Play Through having taken place on either the initial deposit or associated Sign-Up Bonus. You can do this by contacting Customer support by way of email, telephone call or live chat, where after the Sign-Up Bonus reversal will take place. If any Play Through has taken place, then that Sign-Up Bonus may not be removed from your account (either by means of withdrawal or a request to the support staff) until the Play through Requirement associated with that Sign-Up Bonus has been met.
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns e.g. playing of equal, zero margin bets or hedge betting, which all shall be considered irregular gaming for Sign-Up Bonus Play Through Requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Sign-Up Bonus Play through Requirement purposes from time-to-time and to withhold any withdrawals where irregular play has occurred to meet Sign-Up Bonus Play through Requirements.
If the Sign-Up Bonus remains unused in your Bonus Balance for two (2) months or longer from the date the claim was made, the Sign-Up Bonus will be forfeited to the Casino.

The Casino Rules, Terms and Conditions apply to this Promotion. In the event of a conflict between these Promotion-specific Rules and the Casino Rules, Terms and Conditions, the Promotion-specific Rules shall prevail but only to the extent that the Rules, Terms and Conditions conflict with one another.
In the event of any dispute, the decision of the Casino management will be considered full and final. No correspondence will be entered into in this regard.
The Casino management reserves the right to end or amend this Promotion at any time without giving notice
Your 30 Free Spins are only available on the MadHatters video Slot and cannot be used on any other game within the software.
The winnings from your Free Spins will be accumulated in your bonus balance and will be subject to the standard 50x wagering.

Edit: Gaming Club site claims that the T&Cs hasn't been updated since late 2011; "Last Updated 4 November 2011; 13:30"

 

[dunover]

I think that would be a fair resolution here.


Both parties share some responsibility.

Yes, much as I'm tempted to endorse the sentiments of VWM's last post, I'd have to agree with you. Take the Kannawake ruling as a sort of 'case-in-law' and adhere to it. The player has multiplied his deposit 8x and LN have saved a similar amount; let's all go home.

 

[wishfulsuited]

Well if it was 50/50 for the amount owed, I would be due another £6,500, as £13k is being withheld from my £19k balance. I really want to know if the term was there when I signed up though. I 100% read through the general terms and I don't normally miss things.

Edit: I would like Lucky Nugget or the PM just to reply to me really and tell me when the term was put into place.

 

[petr1]

Well if it was 50/50 for the amount owed, I would be due another £6,500, as £13k is being withheld from my £19k balance. I really want to know if the term was there when I signed up though. I 100% read through the general terms and I don't normally miss things.

Edit: I would like Lucky Nugget or the PM just to reply to me really and tell me when the term was put into place.

I asked them and it was added in February. If you want, I can try ask again if they can give me an exact date.

 

[wishfulsuited]

I asked them and it was added in February. If you want, I can try ask again if they can give me an exact date.

Yes please. I signed up on the 4th of Feb! Strange they won't reply to me.

 

[vinylweatherman]

I asked them and it was added in February. If you want, I can try ask again if they can give me an exact date.

If added in February, how come the last update is dated in 2011.

The other problem is that they can pick & choose when to apply this term, it is not applied across the board to ALL players. This makes it no different to a "spirit of the bonus" term, and this is a breach of the standards for accreditation. There is still some doubt as to whether this term even existed when the OP played, something else that needs to be determined.

A VERY close eye needs to be kept on this term as it may apply to only the SUB now, but occasionally the group offer "please come back" bonuses that make the SUB look puny in comparison. I got a "come back" offer of 100% up to £2500, and this was AFTER winning 66K, and a later 20K. Such an offer would be a good candidate for similar risk management measures as the 6x deposit withdrawal limit on the SUB.

If Digimedia are to remain accredited, one must assume this term is to be applied to ALL players who now take up the SUB, and that makes it a pretty poor deal when one also remembers the WR is 50x, not the usual 30x seen at most MGS casinos.

It's position in the general terms, rather than the SUB terms, suggests this is a new strategy that is likely to have it's scope extended to cover other types of bonus if these too result in too much money being paid out. It explains how they can afford to spit out an astonishingly generous 100% up to £2500, stealing the thunder from every other MGS casino, and even a few of the RTGs.

I have received no further offers from them, so I can't see how often they roll out such offers.

It seems the old BelleRock team have gone, and everything is now down to the new owners, Digimedia. I don't like the direction they have taken the brand over the last couple of years, so am thankful that I bowed out on a high, even though I suffered 10 day pending on all but one withdrawal over the previous year.

 

[petr1]

If added in February, how come the last update is dated in 2011.

If you are referring to my earlier post, I was talking about Gaming Club. But as I said, these casinos have pretty much, if not identical T&Cs, so they have probably added the rule at same time.

The fact that they haven't updated the "last updated" part is pretty bad because players won't know if the T&Cs have changed.. unless they read the whole thing again.. regularly.

Here we can see the same thing with Lucky Nugget:

You do not have permission to view link Log in or register now.

(From 10 March 2013)

"Last updated: 4 December 2012"

And they just told me that the rule was added in February (2013 of course).

 

[vinylweatherman]

If you are referring to my earlier post, I was talking about Gaming Club. But as I said, these casinos have pretty much, if not identical T&Cs, so they have probably added the rule at same time.

The fact that they haven't updated the "last updated" part is pretty bad because players won't know if the T&Cs have changed.. unless they read the whole thing again.. regularly.

Here we can see the same thing with Lucky Nugget:

You do not have permission to view link Log in or register now.

(From 10 March 2013)

"Last updated: 4 December 2012"

And they just told me that the rule was added in February (2013 of course).

It's now showing 3rd April as the last update. What has been updated is anybody's guess, they don't make that information available.

The grammatical dog's breakfast that is the term they used in the other case is still there, and is still not cleaned up from the mess it was then during this update. With the 6x deposit rule having been added in February, something else must have been slipped in last week. Bu*****d if I can find it though.

Given the frequency of recent updates, all appearing to contain nasty clauses, it is vitally important to keep a close eye on things, or just not play there.

Since the claim is that this 6x max withdrawal is only applied at the discretion of management, it can only ever be applied retrospectively, and affected players have no way of knowing beforehand whether or not this term applies to them. It's nothing less than a "spirit of" clause.

 

[MisterBJ]

Yes please. I signed up on the 4th of Feb! Strange they won't reply to me.

I don't think it matters when you signed up. It's when you made your first deposit. If the terms where added before you made your first deposit. Then I would think you would have to go by the first deposit rules, at the time of your first deposit.

Imagine if I signed up for an account back in 2006, and the wager of a bonus was 10X. Let's say I didn't deposit until today. Today's wager at the same casino is now 25X. Do you think they would honor my first deposit bonus of 10X? Though its 25X today, but I signed up when it was 10X?

 

[vinylweatherman]

I don't think it matters when you signed up. It's when you made your first deposit. If the terms where added before you made your first deposit. Then I would think you would have to go by the first deposit rules, at the time of your first deposit.

Imagine if I signed up for an account back in 2006, and the wager of a bonus was 10X. Let's say I didn't deposit until today. Today's wager at the same casino is now 25X. Do you think they would honor my first deposit bonus of 10X? Though its 25X today, but I signed up when it was 10X?

Odd as it seems, some casinos will insist that a player can only use what was available when they signed up, not what is available when they deposit. With Lucky Nugget though, players only have 7 days from signing up to claim an SUB, then it is gone. Since the OP claimed the high roller bonus advertised, he must have done so within 7 days of signing up.

If this term was only added on April 3rd, it would not apply in any case. If not, what the hell was added on April 3rd?

 

[MisterBJ]

Odd as it seems, some casinos will insist that a player can only use what was available when they signed up, not what is available when they deposit. With Lucky Nugget though, players only have 7 days from signing up to claim an SUB, then it is gone. Since the OP claimed the high roller bonus advertised, he must have done so within 7 days of signing up.

If this term was only added on April 3rd, it would not apply in any case. If not, what the hell was added on April 3rd?

I always thought you were entitled to whatever signup bonus is available. Whenever you do make your first deposit. I thought once you received a bonus. You had X amount of time to complete wagering. I'm pretty sure I had an account that was a couple months old. When I did decide to deposit, support found me a better first deposit bonus. Then the one that was being advertised.

 

[wishfulsuited]

I deposited on the day I signed up - the 4th of Feb

 

[vinylweatherman]

If you are referring to my earlier post, I was talking about Gaming Club. But as I said, these casinos have pretty much, if not identical T&Cs, so they have probably added the rule at same time.

The fact that they haven't updated the "last updated" part is pretty bad because players won't know if the T&Cs have changed.. unless they read the whole thing again.. regularly.

Here we can see the same thing with Lucky Nugget:

You do not have permission to view link Log in or register now.

(From 10 March 2013)

"Last updated: 4 December 2012"

And they just told me that the rule was added in February (2013 of course).

I deposited on the day I signed up - the 4th of Feb

This is pretty close. It all hinges on what day in February they added this rule. They didn't update the "last updated" timestamp when the rule was added, so we can't be sure.

This is very questionable behaviour on their part. We need a straight answer from them, what exact date was this rule added? If it was after the 4th, they have no case for using it. If before, their case is still questionable as the term is too vague to allow any player to know whether they will be subjected to the "discretion of management" if they win.

 

[FAZI1]

So Belle Rock Brands Have The Worst Welcome Bonus rulez in All other Microgaming sotware brands?

Belle Rock Brands Welcome Bonus -> Wagering 50 x (Deposit + Bonus)- Max Cashauts x 6 ( Crazy)
Most other Microgaming Welcome Bonus -> Wagering 30 x ( Only Bonus) - No Max cashauts

Summary Only Crazy player decided use their First Deposit Promotions



If player accepts their rulez then they now can stop payments over x 6 But this is 100% Roqe unacceptable rulez.
And im dont read this terms but probably this Rule with max cashauts x 6 Sit Deep in Terms and conditions.

Of corse they dont show in in first place in site with big letters" Great Exclusive Welcome Bonus 100% With x 50 Wagering and x 6 Max cashauts".........
With this rulez only people who dont read terms and conditions cerfuly can decided use their promotions. - After this issue probably number players who decided use this promotions Go Down.

 

[vinylweatherman]

So Belle Rock Brands Have The Worst Welcome Bonus rulez in All other Microgaming sotware brands?

Belle Rock Brands Welcome Bonus -> Wagering 50 x (Deposit + Bonus)- Max Cashauts x 6 ( Crazy)
Most other Microgaming Welcome Bonus -> Wagering 30 x ( Only Bonus) - No Max cashauts

Summary Only Crazy player decided use their First Deposit Promotions



If player accepts their rulez then they now can stop payments over x 6 But this is 100% Roqe unacceptable rulez.
And im dont read this terms but probably this Rule with max cashauts x 6 Sit Deep in Terms and conditions.

Of corse they dont show in in first place in site with big letters" Great Exclusive Welcome Bonus 100% With x 50 Wagering and x 6 Max cashauts".........
With this rulez only people who dont read terms and conditions cerfuly can decided use their promotions. - After this issue probably number players who decided use this promotions Go Down.

Don't forget the 10 day pending. This came in last year, possibly the year before.

I have yet to spot what got changed in April.


The layout makes my eyes bleed, have they not heard of paragraphs.

 

[dunover]

Don't forget the 10 day pending. This came in last year, possibly the year before.

I have yet to spot what got changed in April.


The layout makes my eyes bleed, have they not heard of paragraphs.

Sorry, IMO this alone should remove Digimedia sites from the accredited list. Considering one of the criteria is 'payment of winnings in a timely manner'.

In fact, I'm surprised you stuck playing there VWM, and weren't screaming about it from day 1 you saw it.

 

[vinylweatherman]

Sorry, IMO this alone should remove Digimedia sites from the accredited list. Considering one of the criteria is 'payment of winnings in a timely manner'.

In fact, I'm surprised you stuck playing there VWM, and weren't screaming about it from day 1 you saw it.

I stopped playing there once it became obvious that this was a set policy, not a one off delay due to exceptional circumstances.

I also forwarded this to Bryan and Max at the start of the year. Despite mentioning it frequently, it seems no-one is listening, and you are the second person who seems never to have heard of this.

It was bad enough, but now things have gotten even worse. I think the OP would prefer a 10 day wait rather than having excess winnings confiscated altogether.

Funnily enough, there was no mention of 10 day pending in the terms, not even "at the discretion of management". Maybe it's there now, and could be why the last update is shown as April, yet the term that triggered this case was added "some time in February".

The bonus in question is 100% up to £1000, and is advertised as a "high roller" bonus. Odd therefore that BETTING like a high roller is enough to get management to pull the discretionary 6x limit term on the cashout.

I have not seen an SUB this high from a Microgaming casino in a very long while, so it seems they are using these dodgy terms to mitigate the risk of offering such a headline grabbing SUB. They also advertise on UK Television, and this could be their undoing as if they advertise this bonus, they have to abide by ASA standards and mention any important information, such as a 6x max cashout limit, and certainly must not give the impression that there is no such limit in the way it markets this offer. When they advertised before, there was no mention of max cashouts, but this was before they added this rule.

 

[wishfulsuited]

Well I got a reply;
Our withdrawal policy terms and conditions were updated on all our casino brands; and their associated web pages/sites on Friday the 1st of February. Your account was opened on the 4th of February, and you took up a “match sign-up offer” on Tuesday the 5th of February. At this time the terms and conditions were applicable to your account and the terms and conditions in which our casino pays withdrawals.

I hope this email finds you well and answers your query

I am 100% sure this wasn't updated when I signed up, I am guessing they didn't load it fully onto their site by the 4th. They are saying the rule is on all their casinos, but look at Jackpot City

You do not have permission to view link Log in or register now.

- STILL not there!

Edit: Still hoping someone has a screenshot from the 4th to me to prove it. Or if anyone knows how I can check web history for this date.

 

[petr1]

Well I got a reply;
Our withdrawal policy terms and conditions were updated on all our casino brands; and their associated web pages/sites on Friday the 1st of February. Your account was opened on the 4th of February, and you took up a “match sign-up offer” on Tuesday the 5th of February. At this time the terms and conditions were applicable to your account and the terms and conditions in which our casino pays withdrawals.

I hope this email finds you well and answers your query

I am 100% sure this wasn't updated when I signed up, I am guessing they didn't load it fully onto their site by the 4th. They are saying the rule is on all their casinos, but look at Jackpot City

You do not have permission to view link Log in or register now.

- STILL not there!

Edit: Still hoping someone has a screenshot from the 4th to me to prove it. Or if anyone knows how I can check web history for this date.

Did you join via landing page? They still have landing pages that don't have this specific rule.

For example:

You do not have permission to view link Log in or register now.

 

[wishfulsuited]

I'm not sure. When I click on that, it just takes me to their basic homepage, luckynugget.com

Anyway, they have backtracked slightly now after I pushed them on it.

Thank you for your email, it’s a pleasure to be of assistance.

At the moment I am unable to give exact dates of when this came into effect but I can confirm that it was in February.

I have escalated this through for you and I am awaiting back for feedback in this regard.

 

[Nifty29]

Well, given that only SOME of the pages were updated, and that some of them STILL are not updated, then I think LN should not apply this rule to the OP.

I'm all for the rules, but it is not reasonable to be held to rules that may not have even been there at the time.

If the casino cannot give an exact date, then that means they can't possibly insist that the player deposited before or after, so that IMO is "Case Closed - Pay the Player" (assuming this is the case..if not, it is a different matter)

 

[petr1]

I'm not sure. When I click on that, it just takes me to their basic homepage, luckynugget.com

Anyway, they have backtracked slightly now after I pushed them on it.

Thank you for your email, it’s a pleasure to be of assistance.

At the moment I am unable to give exact dates of when this came into effect but I can confirm that it was in February.

I have escalated this through for you and I am awaiting back for feedback in this regard.

Well, I don't know if it's a coincidence but they removed the page soon after I posted it here.

 

[dunover]

I stopped playing there once it became obvious that this was a set policy, not a one off delay due to exceptional circumstances.

I also forwarded this to Bryan and Max at the start of the year. Despite mentioning it frequently, it seems no-one is listening, and you are the second person who seems never to have heard of this.

It was bad enough, but now things have gotten even worse. I think the OP would prefer a 10 day wait rather than having excess winnings confiscated altogether.

Funnily enough, there was no mention of 10 day pending in the terms, not even "at the discretion of management". Maybe it's there now, and could be why the last update is shown as April, yet the term that triggered this case was added "some time in February".

The bonus in question is 100% up to £1000, and is advertised as a "high roller" bonus. Odd therefore that BETTING like a high roller is enough to get management to pull the discretionary 6x limit term on the cashout.

I have not seen an SUB this high from a Microgaming casino in a very long while, so it seems they are using these dodgy terms to mitigate the risk of offering such a headline grabbing SUB. They also advertise on UK Television, and this could be their undoing as if they advertise this bonus, they have to abide by ASA standards and mention any important information, such as a 6x max cashout limit, and certainly must not give the impression that there is no such limit in the way it markets this offer. When they advertised before, there was no mention of max cashouts, but this was before they added this rule.

No, until recently when I read one of your posts, I hadn't heard of it. I shut my LN account 3 days later. I did actually report the matter to Max/Bryan in keeping with my recent thread concerning our responsibilities as players on here to report any such variations from accreditation criteria, as I did with Wintingo's 48-hour pending and 4k cashout limit which again is not mentioned in their accreditation criteria which states 24-hr pending and no max cashout.

That's all I can do; I am not aware of any events since my reporting.

 

[akrus88]

No resbonse about that 10 day pending period?

That is really odd.

 

[wishfulsuited]

Ok well they have said the terms were definitely updated on the 1st of Feb across all their brands, (even though Jackpot City wasn't) and that they aren't going to pay me.
Do people think this is befitting of an accredited casino? I'm so distraught I think I'm going to cry. What do you think the next step is?