Lucky Dino

[The Viking]

well they didnt accept my docs again ? now i got this mail
Thanks you for your prompt reply.
Unfortunately submitted documents didn't pass security checks. Neteller screeshot should show transaction to us with email address registered to Neteller account in same screenshot. Email address and account number will be seen almost every page on top of the site. So, simply take a new capture from page where transactions are listed and do not crop it too much or which would be best, at all. Secondly, "utility bill", in your case payslip was too old. Please send over a new copy of some utility bill or payslip which is not older than 3 months.

firstly i did send them in my first mail a screenshot of my Neteller account and email, 2nd email had the transaction to Luckydino on it
if i am to take a screenshot of my transaction and the email address as well they will see every last 10 transaction ive done as well
i really dont like to show them what i do with my money and where i spend it ? or what do you guys think.
and now they say they payslip is to old and that might be so, but before they got the last one, but now i get my slips with electronic mail
so i did try to send them from december as well, witch was the last time i got it with snailmail.
utility bill i dont get anymore everything goes trough the bank, so any good idieas out there what to do
sorry for rambling on just never had this prob before

 

[bowki]

I blacked out (dont know if thats correct in english. put a black bar over) all other transactions and my balance. Accepted without any hassle.

I use a screenshot of my telephone bill as well and had never any problems with that.

And btw, i had to send my ID again too because not all corners were visible.

 

[The Viking]

I blacked out (dont know if thats correct in english. put a black bar over) all other transactions and my balance. Accepted without any hassle.

did that already and did send another copy of my last elotronic payslip so last resort, if they dont accept it now ill probably just forget all this and move on somewere else

 

[Patriot66]

Know this isn't a BBF but a few thoughts:

Pretty poor that you can't even request a withdrawal before sending your docs in. Given that this is the case, I would expect the document approval process to take less time than normal. This doesn't appear to be the case.

50 x bonus wagering is on the high side. So high, in fact, that it's enough to choose another site.

Ability to filter the games by provider would be a good addition.

Enough of the moans though. Really like the site design. Played for around 8 hours with zero connection errors which is fantastic.

Like the responsible gaming hourly pop-ups (which don't require you to reload the game!).

Welcome bonus free spins are great too.

 

[The Viking]

well got verified at last so played my free spins won $15 total from the 100fs, didnt last long playing other games though

 

[spintee]

well got verified at last so played my free spins won $15 total from the 100fs, didnt last long playing other games though

A bit better than me than mate, 50 free spins on twin spin bought me £3 odd

 

[dunover]

Right, I'm going to take on the 100% 50x wr bonus, now I have completed the sign-up as their drop down seems to be working now.
I will not deposit until verified, as you need to be verified to make ANY w/d (although the terms actually state you'll be asked usually if exceeding 1000 euro total/cumulative) and I don't want to maybe win and face the grief Viking etc. had with their docs. I've sent the same ones accepted by Betsson and Bet-at, about half-an-hour ago. Let's see how long it takes to pre-verify; I'll keep you updated.

 

[suomikala87]

Played the first two deposit bonuses there and had a pleasant experience. Everything worked smoothly and the games didn't crash. There were some minor lag on Microgaming's slots from time to time but this seems to be happening on every Quickfire casino I play at so I wouldn't hold it against them.

I got myself verified in about 24 hours (had to resend ID once during that time) so that was rather painless. Also received a withdrawal to an e-wallet in about 20 hours time which isn't bad... though they advertise to do their best to process them in four hours so looking at it from that angle (5x the advertised duration) it wasn't that great.

Also I'd like to mention a missing rule in the terms and conditions regarding the first deposit bonuses. Looking at the terms and conditions regarding bonuses it states:

Only 10 (ten) EUR, GBP, 100 (one hundred) SEK & NOK, 200 (two hundred) RUB of a Player's stake for a single spin contribute towards wagering. So if, e.g., Your stake for one spin is 20 (twenty) EUR, 10 (ten) EUR will be wagered.

There is no mention about the welcome bonuses so I asked support about it and they replied the following:

the actual limit is 6.5€ if the stake is higher the winnings which are won by the part exceeding 6.5€ will have additional wagering 50x. for example if you bet 7€ and win 70€ the 65€ wont have additional wagering but that 5€ part of the winning will have 50x wagering added to that.

 

[dunover]

Played the first two deposit bonuses there and had a pleasant experience. Everything worked smoothly and the games didn't crash. There were some minor lag on Microgaming's slots from time to time but this seems to be happening on every Quickfire casino I play at so I wouldn't hold it against them.

I got myself verified in about 24 hours (had to resend ID once during that time) so that was rather painless. Also received a withdrawal to an e-wallet in about 20 hours time which isn't bad... though they advertise to do their best to process them in four hours so looking at it from that angle (5x the advertised duration) it wasn't that great.

Also I'd like to mention a missing rule in the terms and conditions regarding the first deposit bonuses. Looking at the terms and conditions regarding bonuses it states:

Only 10 (ten) EUR, GBP, 100 (one hundred) SEK & NOK, 200 (two hundred) RUB of a Player's stake for a single spin contribute towards wagering. So if, e.g., Your stake for one spin is 20 (twenty) EUR, 10 (ten) EUR will be wagered.

There is no mention about the welcome bonuses so I asked support about it and they replied the following:

the actual limit is 6.5€ if the stake is higher the winnings which are won by the part exceeding 6.5€ will have additional wagering 50x. for example if you bet 7€ and win 70€ the 65€ wont have additional wagering but that 5€ part of the winning will have 50x wagering added to that.

That's actually quite good - think of the alternative at many less noteworthy sites - if you had ONE spin over the limit amount, they'd void your play and keep your winnings. At least this way there is a get-out within the rules and no messy arguments.

My docs were verified at 19:00 so 1&1/2 hours and I'm fully set to go, with no need to have hassle if I withdraw (unlikely at 50x WR.......)
So far so good.

 

[dunover]

Well, didn't win but all worked smoothly. No loyalty and no-self set responsible gaming settings are a big disadvantage.

 

[chuchu59]

Hi All,

I wanted to wait for the appropriate talks with Bryan first, but seeing as the thread is picking up and there is speculation with BETAT connections I thought it would be a good idea to shed some light

As we grew so did our infrastructure. Besides launching a new brand of our own (soon to be unveiled) we are now in a position to create new relationships with partners of our choice. Very soon i'll organise an announcement with Bryan covering all details on there.

As for LuckyDino - the site is our first White Label and indirectly operated by us. This means that standards you are all accustomed to on BETAT need to be adhered to on most important things: prompt payments, good service and respectful client treatment. We stipulated some pretty severe contractual obligations to ensure our standards and our goodwill are maintained. Besides that, the team that we selected to operate our first WL fills me with confidence that we've made the right choice through their dealings so far.

The operation and the team behind it have their own ways of doing things and we've allowed such liberty as a provider should: Customer Service, Operations and Marketing teams are not operated by us. That said, daily and weekly checks and a all-seeing eye is focused on ensuring the site stays on the right track so if you had any doubts but trust our name and wanted to check the site out - i offer you a warm welcome personally

Soon, our new brands and LuckyDino will have a thread of their own, however I do need Bryan's input before we start advertising our brands on his site. It's the respectful thing to do.

Igor

Betat's association with this casino is all I need to know.

 

[leonardo99]

I sent the docs before verification including my bank statment 30/4 -30/5 . From my math this respect 3 months requiment..
I use these bank statments in all casinos where I play (including Betat) and it's the first casino who deny my bank statment!


We must regretfully inform you that all documents did not pass our verification procedures. We would ask you to re-send the following documents:
A utility bill or bank statement clearly displaying your name and current residential address (issued within the past three months).

PS: I losed my deposit+bonus in less than 10 min ... plus this verification issue..probably I will never deposit here

 

[spintee]

Got my winning tshirt today 3 days from to arrive from malta to uk, Quicker than most sites withdrawals lol

 

[bowki]

Received mine today as well. Thank you Lucky Dino!

 

[wobble33]

Received mine today as well. Thank you Lucky Dino!

mine too

 

[spintee]

mines a tight squeeze lol, should went for large

 

[same_old]

It looks like the site is down for maintenance, as when I tried to access it a page came up saying "we are currently under maintenance and our highly trained Dino are working on it?"- I hope there is no issues with my account because I only joined 10 minutes earlier and made a deposit etc. I didn't see anything about Australians not allowed to play or take the welcome bonus so If it is just maintenance down time, then I hope it doesn't last to long.

Regards,
Same_old

 

[Igor82]

Maintenance is due to network-wide work on the infrastructure as we are upgrading our security levels. We'll be up in a few hours.

Our apologies for the inconvenience!

 

[spintee]

It looks like the site is down for maintenance, as when I tried to access it a page came up saying "we are currently under maintenance and our highly trained Dino are working on it?"- I hope there is no issues with my account because I only joined 10 minutes earlier and made a deposit etc. I didn't see anything about Australians not allowed to play or take the welcome bonus so If it is just maintenance down time, then I hope it doesn't last to long.

Regards,
Same_old

same my side

 

[same_old]

Nice, so it's nothing to do with my account, well I hope it doesn't last to long. Thanks for letting me know Spintee!!

 

[scook]

good 2 know

glad about that only joined yesterday at betat gl all win loads

 

[rainmaker]

.

Seems like they are already back up, so that did not take long

 

[SpinUk]

Probably the best looking online casino around at the moment. Won 400 euros as well which helps. Only room for improvement I can see is filtering games by company/popularity etc.

 

[SpinUk]

Now 600 euros up on this site. To be honest I think we have a GUTS challenger - the design of the site is VERY slick and the bonuses are regular (2 this week over and above the welcome bonuses).

 

[Jonsik]

Good design but no US dollars among playable currencies!
wish they added US dollars - don't like lose at exchange rates (losing on slots is already enough