- Joined
- Nov 17, 2009
- Location
- London
I made a 200$ deposit at www.luck3.com with the bonus code 500LUCKED for a 500% bonus and started playing roulette. I know it doesn't fulfill the wagering requirements, but nowhere on their website does it say that I can't play it, or that it will increase my wagering requirements. Then I fulfilled the ludicrous 72000$ wagering requirement on slots and sent them an email asking them if I can withdraw my 13000$ that I have in my account to which they replied:
Thank you for contacting Luck3 support.
Your rollover still to go is 924722.50
Please, make sure that you wager your bonus on the right type of Slots. If you play a restricted game, your rollover count is multiplied every time you make a bet on a wrong game.
Should you have any further queries, do not hesitate to contact us.
Thank you for choosing Luck3,
Best Regards,
Luck3 Support Team
support@luck3.com
Basically they added 1 million to my wagering requirements for playing roulette! Are they allowed to do that if they haven't put it in their terms and conditions which are:
Now, making your first deposit at Luck3 you can choose conditions for your bonus yourself!
If you prefer to deposit small amounts on to your account - a 150% of your deposit will suit you perfectly!
Like to play big? The biggest bonus for your first deposit - 500% will not leave any player indifferent!
Control the amount that is convenient for your first deposit, choose a size of a bonus as well as obtaining prize conditions! It's all in your hands.
Good Luck3!
In order to participate in this promotion:
- Register at Luck3.com
- Make your first deposit
- Enter a coupon code of a bonus that suits you when making your first deposit (see below)
- The bonus amount will be deposited on to your account automatically
*please don't forget: You receive an additional 10% bonus on to your account if making any deposit via payment systems MoneyBookers, WebMoney or UseMyWallet!
Bonus Codes
Code Bonus Min dep. Max bonus Wager Days
150LUCK 150% 10 1500 20 20
300LUCK 300% 500 3000 30 45
300LUCKED 300% 150 3000 40 45
500LUCK 500% 800 5000 45 60
500LUCKED 500% 200 5000 60 60
Bonus terms and conditions:
1. The bonus is given to a registered customer in playable money and can be used just once. One account and/or one owner have a right to have only one bonus.
2. The bonus will appear on player's Casino account as soon as the deposit has been made.
3. The minimal and the maximal deposit amount correspond to a chosen code.
4. In the interest of fair gaming, in order to cash out any amount of bonus money, the following requirements should be fulfilled:
* You must wager an amount that corresponds to a chosen coupon = ("deposit" + "bonus") x "wager".
* Only real money wagers qualify for the release conditions.
* Only bets made on all Slots will count towards the wagering requirements.
* The cash out requirements should be fulfilled within the period that corresponds to the chosen coupon after receiving the bonus.
* If a deposit (or a part of it) that was made in order to receive a bonus will be cached out, the player will lose his pending bonus.
5. If a player will not fulfill one of the bonus terms, Luck3 reserves the right to cancel the bonus.
6. Luck3 reserve the right to reclaim the Bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.
7. Luck3 employees and their relatives cannot participate in this competition.
8. Prior to releasing any winnings to a customer, Luck3 reserves the right to conduct a security review and to require customer to furnish Luck3 with information such as: proof of identity, copies of credit cards, a signed purchase history of transactions or other appropriate documentation, at its sole discretion, deems necessary.
9. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between customer and Luck3 and substitute and merge all prior agreements. In case of any dispute, the decision of Luck3 Manager will be considered final.
10. All General Terms and Conditions of Luck3 are also relevant to this promotion.
11. In case of differences between the English version of terms and conditions and any translated version, the English version should be considered as the correct one.
You can find them here:
When I asked them where in their terms and conditions does it say that they can increase my wagering requirements they replied with this:
Following this link:
Quote:
Point 4.3 Only bets made on all Slots will count towards the wagering requirements.
Point 5. If a player will not fulfill one of the bonus terms, Luck3 reserves the right to cancel the bonus.
Point 6. Luck3 reserve the right to reclaim the Bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.
Thus, we do not define what exact measures are going to be assumed, but we clearly specify, that if any of the bonus terms and conditions is not fulfilled, we reserve our right to take the necessary steps. We share your disappointment about the present situation with your bonus. We would advise you to read attentively the bonus Terms & Conditions every time you begin to wager your bonus.
Thank you for your understanding!
Thank you for choosing Luck3,
Best Regards,
Luck3 Support Team
support@luck3.com
So, can they do that?
Thank you for contacting Luck3 support.
Your rollover still to go is 924722.50
Please, make sure that you wager your bonus on the right type of Slots. If you play a restricted game, your rollover count is multiplied every time you make a bet on a wrong game.
Should you have any further queries, do not hesitate to contact us.
Thank you for choosing Luck3,
Best Regards,
Luck3 Support Team
You do not have permission to view link
Log in or register now.
support@luck3.com
Basically they added 1 million to my wagering requirements for playing roulette! Are they allowed to do that if they haven't put it in their terms and conditions which are:
Now, making your first deposit at Luck3 you can choose conditions for your bonus yourself!
If you prefer to deposit small amounts on to your account - a 150% of your deposit will suit you perfectly!
Like to play big? The biggest bonus for your first deposit - 500% will not leave any player indifferent!
Control the amount that is convenient for your first deposit, choose a size of a bonus as well as obtaining prize conditions! It's all in your hands.
Good Luck3!
In order to participate in this promotion:
- Register at Luck3.com
- Make your first deposit
- Enter a coupon code of a bonus that suits you when making your first deposit (see below)
- The bonus amount will be deposited on to your account automatically
*please don't forget: You receive an additional 10% bonus on to your account if making any deposit via payment systems MoneyBookers, WebMoney or UseMyWallet!
Bonus Codes
Code Bonus Min dep. Max bonus Wager Days
150LUCK 150% 10 1500 20 20
300LUCK 300% 500 3000 30 45
300LUCKED 300% 150 3000 40 45
500LUCK 500% 800 5000 45 60
500LUCKED 500% 200 5000 60 60
Bonus terms and conditions:
1. The bonus is given to a registered customer in playable money and can be used just once. One account and/or one owner have a right to have only one bonus.
2. The bonus will appear on player's Casino account as soon as the deposit has been made.
3. The minimal and the maximal deposit amount correspond to a chosen code.
4. In the interest of fair gaming, in order to cash out any amount of bonus money, the following requirements should be fulfilled:
* You must wager an amount that corresponds to a chosen coupon = ("deposit" + "bonus") x "wager".
* Only real money wagers qualify for the release conditions.
* Only bets made on all Slots will count towards the wagering requirements.
* The cash out requirements should be fulfilled within the period that corresponds to the chosen coupon after receiving the bonus.
* If a deposit (or a part of it) that was made in order to receive a bonus will be cached out, the player will lose his pending bonus.
5. If a player will not fulfill one of the bonus terms, Luck3 reserves the right to cancel the bonus.
6. Luck3 reserve the right to reclaim the Bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.
7. Luck3 employees and their relatives cannot participate in this competition.
8. Prior to releasing any winnings to a customer, Luck3 reserves the right to conduct a security review and to require customer to furnish Luck3 with information such as: proof of identity, copies of credit cards, a signed purchase history of transactions or other appropriate documentation, at its sole discretion, deems necessary.
9. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between customer and Luck3 and substitute and merge all prior agreements. In case of any dispute, the decision of Luck3 Manager will be considered final.
10. All General Terms and Conditions of Luck3 are also relevant to this promotion.
11. In case of differences between the English version of terms and conditions and any translated version, the English version should be considered as the correct one.
You can find them here:
You do not have permission to view link
Log in or register now.
When I asked them where in their terms and conditions does it say that they can increase my wagering requirements they replied with this:
Following this link:
You do not have permission to view link
Log in or register now.
you can find the full text of Terms & Conditions that apply for the bonus you are now wagering.Quote:
Point 4.3 Only bets made on all Slots will count towards the wagering requirements.
Point 5. If a player will not fulfill one of the bonus terms, Luck3 reserves the right to cancel the bonus.
Point 6. Luck3 reserve the right to reclaim the Bonus and related winnings and to close the account if we find that customer is abusing any of the terms and conditions, as solely defined by Luck3.
Thus, we do not define what exact measures are going to be assumed, but we clearly specify, that if any of the bonus terms and conditions is not fulfilled, we reserve our right to take the necessary steps. We share your disappointment about the present situation with your bonus. We would advise you to read attentively the bonus Terms & Conditions every time you begin to wager your bonus.
Thank you for your understanding!
Thank you for choosing Luck3,
Best Regards,
Luck3 Support Team
You do not have permission to view link
Log in or register now.
support@luck3.com
So, can they do that?
Last edited by a moderator: