Lottomart has one of the very best crews in the business

[Mr_Slot5]

Cheers, Mark.

I know it's a minefield with responsible gambling, etc and I honestly get where the casino is coming from if they have tick boxes and obligations to comply with. However, if a player actively uses deposit limits, time outs, takes a break for 6 months etc then from my perspective that is being responsible and using those tools to moderate their gambling effectively. Naturally I was a bit shocked to be told my account is permanently closed by a management decision for using those tools! I have had times when I know funds may be tight for a while so I'll not play and close accounts so personal details cannot be hacked/accessed. I had an incident at another well known accredited casino where my account was accessed without my knowledge and was used to make withdrawals to an account not registered to me.

I don't want to waste your time and I have nothing to hide, but if you think my account could be used again after being told it is closed permanently, could it be reconsidered? If so, will pm you my details.

The GamStop was put in place very soon after winning over £7k off a £50 deposit at another casino. I was happy to walk away for a while and seemed easier using this service. However, repercussions of it are now biting me on my backside! I have always effectively used deposit limits and time outs to ensure playing online is not a routine or habit as that suits my style of play.

Yeah I don’t really get it.

It should surely be done on a case by case basis and if you’ve shown no other signs of problem gambling then I personally don’t see the issue. Non problem gamblers are getting caught up in this whole RG push exercise of cracking a walnut with a sledgehammer and that just isn’t on IMO. There should be a multitude of factors taken into consideration before closing accounts, not just the fact the person has used GAMSTOP for 6 months in the distant past.

Another point is that upon its inception GAMSTOP was pushed by some as being a great one-stop tool to take a time out (rather than taking a break at each individual casino). A lot of people seemingly got caught out by this. The impression was that casinos would simply receive a ‘yes-no’ response upon sign in rather than the individual being put on a naughty list that the casino can peruse several years after the exclusion has expired.

Not on really is it?

This, in essence, is why casinos should have stood up against some of the more draconian regulator ‘initiatives’. Why should businesses have to cower and turn away custom for fear of draconian repercussions from an overzealous regulator taking a sledgehammer approach to gambling?

Alas it is what it is it seems.

P.S I’m sure Mark will sort it out for you if he’s able to. He’s one of the best in the business and ultra responsive so you’ve no worries there. Once sorted a missing small withdrawal out for me in no time at all, even though it transpired it was the bank’s fault!

 

[Mark_Lottomart]

Cheers, Mark.

I know it's a minefield with responsible gambling, etc and I honestly get where the casino is coming from if they have tick boxes and obligations to comply with. However, if a player actively uses deposit limits, time outs, takes a break for 6 months etc then from my perspective that is being responsible and using those tools to moderate their gambling effectively. Naturally I was a bit shocked to be told my account is permanently closed by a management decision for using those tools! I have had times when I know funds may be tight for a while so I'll not play and close accounts so personal details cannot be hacked/accessed. I had an incident at another well known accredited casino where my account was accessed without my knowledge and was used to make withdrawals to an account not registered to me.

I don't want to waste your time and I have nothing to hide, but if you think my account could be used again after being told it is closed permanently, could it be reconsidered? If so, will pm you my details.

The GamStop was put in place very soon after winning over £7k off a £50 deposit at another casino. I was happy to walk away for a while and seemed easier using this service. However, repercussions of it are now biting me on my backside! I have always effectively used deposit limits and time outs to ensure playing online is not a routine or habit as that suits my style of play.

Sorry Rich I missed this yesterday.

I can’t make any promises on the reopening, but I’ll see what I can do. For transparency, our current safer gambling policy states that a players account will not be reopened after a second period of self exclusion (whether that’s direct or via Gamstop). It’s a policy which I’ve always not been completely comfortable with but have never challenged as I’ve never been made aware of a player disputing the decision.

Policies are always open to amends and/or improvements and I’m happy to take this up with our compliance team if you would like me to.

Cheers,
Mark

 

[Valhalla]

There are a few of my favourite games missing from LottoMart, otherwise I probably wouldn't play anywhere else to be honest. Danger High Voltage and L'il Devil being glaring omissions, Laser Fruit would be nice as well, Eastern Emeralds, Wild Unicorn, and a few others.
Still a huge selection of games to choose from nonetheless.

The casino itself is great, and like most others I feel extremely confident knowing @Mark_Lottomart is the rep - you'd always be taken care of should an issue ever arise (highly unlikely). Withdrawals have never been an issue, and bonuses are regularly offered (not that I take them but even so).

 

[Mark_Lottomart]

There are a few of my favourite games missing from LottoMart, otherwise I probably wouldn't play anywhere else to be honest. Danger High Voltage and L'il Devil being glaring omissions, Laser Fruit would be nice as well, Eastern Emeralds, Wild Unicorn, and a few others.
Still a huge selection of games to choose from nonetheless.

The casino itself is great, and like most others I feel extremely confident knowing @Mark_Lottomart is the rep - you'd always be taken care of should an issue ever arise (highly unlikely). Withdrawals have never been an issue, and bonuses are regularly offered (not that I take them but even so).

Thanks for the feedback buddy, I suspect the BTG ones are because they are not available via our aggregator, BTG have different slots available through different sources and to my knowledge it's not possible for us to take their games via separate sources. I'll find out though.

The Red Tiger game (Laser Fruit) should be possible. I'll see if I can get that sorted for you.

Mark

 

[Mark_Lottomart]

Ok, quick win - Laser Fruit will be live on 25th Jan. Others we’ll need some more time.

Mark

 

[Valhalla]

Just like that? I mention a game and you go get it added? Outstanding

 

[Mark_Lottomart]

Just like that? I mention a game and you go get it added? Outstanding

Of course, we have one of the best crews in the business.

 

[paul7388]

Of course, we have one of the best crews in the business.

But I thought u worked there lol.

Anyway if we are adding games. Any idea if you can add creature from the black lagoon. Used to be available everywhere then went. But available and working again at VS.

 

[L&L-Jan]

But I thought u worked there lol.

Anyway if we are adding games. Any idea if you can add creature from the black lagoon. Used to be available everywhere then went. But available and working again at VS.

not hijacking this topic, but wanted to respond on this comment. The following games are atm no longer available for UK players:

Other games on your list have the following certification statuses:
Arabian Nights Under Analysis
Cash-o-Matic Under Analysis
Creature from the Black Lagoon Under Analysis
Dead or Alive 2 Feature Buy No
Disco Danny Under Analysis
Druids' Dream Under Analysis
EggOMatic TBC
Excalibur TBC
Fairytale Legends: Mirror Mirror Under Analysis
Football: Champions Cup Under Analysis
Gods Of Gold: InfiniReels Under Analysis
Golden Grimoire Under Analysis
Grand Spinn Under Analysis
Jackpot 6000 Under Analysis
Jacks or Better Double Up Under Analysis
Joker Pro Under Analysis
Lights Under Analysis
Magic Maid Cafe Under Analysis
Mega Joker Under Analysis
Neon Staxx Under Analysis
Ocean's Treasure Under Analysis
Ozzy Osbourne Video Slots Under Analysis
Reel Rush 2 Under Analysis
Reel Steal Under Analysis
Rise of Maya Under Analysis
Scudamore's Super Stakes Under Analysis
Spinsane Under Analysis
Super Striker Under Analysis
Sweety Honey Fruity Under Analysis
Temple of Nudges Under Analysis
The Wolf's Bane Under Analysis
Trollpot 5000 Under Analysis
Wild Bazaar Under Analysis
Wild Water Under Analysis
Wilderland Under Analysis
Wings of Riches Under Analysis

In bold the ones i dont understand why, as from my end they seem to work decent in the UK.

The games need to blocked by Evo, it seems they aren't that precise per different operator.

Kr. Jan

 

[paul7388]

not hijacking this topic, but wanted to respond on this comment. The following games are atm no longer available for UK players:

Other games on your list have the following certification statuses:
Arabian Nights Under Analysis
Cash-o-Matic Under Analysis
Creature from the Black Lagoon Under Analysis
Dead or Alive 2 Feature Buy No
Disco Danny Under Analysis
Druids' Dream Under Analysis
EggOMatic TBC
Excalibur TBC
Fairytale Legends: Mirror Mirror Under Analysis
Football: Champions Cup Under Analysis
Gods Of Gold: InfiniReels Under Analysis
Golden Grimoire Under Analysis
Grand Spinn Under Analysis
Jackpot 6000 Under Analysis
Jacks or Better Double Up Under Analysis
Joker Pro Under Analysis
Lights Under Analysis
Magic Maid Cafe Under Analysis
Mega Joker Under Analysis
Neon Staxx Under Analysis
Ocean's Treasure Under Analysis
Ozzy Osbourne Video Slots Under Analysis
Reel Rush 2 Under Analysis
Reel Steal Under Analysis
Rise of Maya Under Analysis
Scudamore's Super Stakes Under Analysis
Spinsane Under Analysis
Super Striker Under Analysis
Sweety Honey Fruity Under Analysis
Temple of Nudges Under Analysis
The Wolf's Bane Under Analysis
Trollpot 5000 Under Analysis
Wild Bazaar Under Analysis
Wild Water Under Analysis
Wilderland Under Analysis
Wings of Riches Under Analysis

In bold the ones i dont understand why, as from my end they seem to work decent in the UK.

The games need to blocked by Evo, it seems they aren't that precise per different operator.

Kr. Jan

Thanks Jan.

 

[Mark_Lottomart]

not hijacking this topic, but wanted to respond on this comment. The following games are atm no longer available for UK players:

Other games on your list have the following certification statuses:
Arabian Nights Under Analysis
Cash-o-Matic Under Analysis
Creature from the Black Lagoon Under Analysis
Dead or Alive 2 Feature Buy No
Disco Danny Under Analysis
Druids' Dream Under Analysis
EggOMatic TBC
Excalibur TBC
Fairytale Legends: Mirror Mirror Under Analysis
Football: Champions Cup Under Analysis
Gods Of Gold: InfiniReels Under Analysis
Golden Grimoire Under Analysis
Grand Spinn Under Analysis
Jackpot 6000 Under Analysis
Jacks or Better Double Up Under Analysis
Joker Pro Under Analysis
Lights Under Analysis
Magic Maid Cafe Under Analysis
Mega Joker Under Analysis
Neon Staxx Under Analysis
Ocean's Treasure Under Analysis
Ozzy Osbourne Video Slots Under Analysis
Reel Rush 2 Under Analysis
Reel Steal Under Analysis
Rise of Maya Under Analysis
Scudamore's Super Stakes Under Analysis
Spinsane Under Analysis
Super Striker Under Analysis
Sweety Honey Fruity Under Analysis
Temple of Nudges Under Analysis
The Wolf's Bane Under Analysis
Trollpot 5000 Under Analysis
Wild Bazaar Under Analysis
Wild Water Under Analysis
Wilderland Under Analysis
Wings of Riches Under Analysis

In bold the ones i dont understand why, as from my end they seem to work decent in the UK.

The games need to blocked by Evo, it seems they aren't that precise per different operator.

Kr. Jan

Thanks Pal, saved me a job.

 

[Jono777]

I'd get in quick and give us an idea of what "Under analysis" actually means before someone pipes up and says it basically means "Too high RTP" or "In the process of being nerfed"

Some games listed there I'd not even realised have gone that I used to play often back in the day!

 

[mohali989]

Hi Mark,

Wonder if you can offer some assistance please as I don't seem to be getting any joy.

Please see below.

I've been playing on Lotto mart for around 2 months no issues at all with depositing or withdrawing maybe around 2000 deposited and withdrawn of my own money around 1300 still down but won some of my money back its more for the entertainment and may get a big win if lucky but glad I did not win anything major as it now seems very clear their would be about 90% chance of receiving this and I will provide the proof below with transcripts and I don't think I can provide screenshots on here but if anyone does want to see reach out and I can share.

Been gambling for around 15 years nothing huge just try my luck as we all do know and then and also for the entertainment purposes but if I had know that I can withdraw my own money and then being told delayed tactics to pay me out a mere 675 and 2 days of me chasing I never would have used this site plenty others that actually pay out even verification completed within 24 hours.

I will say thank you to the agent who called me twice today to complete all questions which was done but almost 7pm and still no sign of the money. I understand by writing this genuine review I may lose all chance in receiving it but technically already written off in my mind. Saying it maybe tomorrow or maybe Monday I'm sorry it is not good enough it isn't promising and have lost all confidence. Please see below with what has happened today:

- 2 days reaching out to lottomart to offer any assistance they need from me to complete verification uploaded all documents within 10 minutes of request forgot to attach selfie so I emailed support with the selfie attachment and informed live chat who confirmed thanks moh we have it. Day later email from verification team sorry we need your selfie to be uploaded (again another delay tactic?)
- verification was only requested when I spoke to live chat to say where are my withdrawals i made the night before only then they needed to verify and account frozen otherwise if I hadn't questioned seems I could of kept depositing and playing.
-36 hours later around 10am this morning my account unfrozen great withdrawal should be done, no they put the funds back into my gaming account which I could have continued to play with and lost it all but I immediately spoke to live chat to say what's going on here only to be told sorry Moh we tried paying your withdrawal but your bank rejected it (transcript below) hmmmm OK I will take time out from my job and call the bank to find out why and guess what bank confirms they have not rejected any incoming payments they never would.
-Alerted live chat my bank never refused any incoming payment only for the account to be frozen again until verification complete... so it seems at 10am today verification was completed then refrozen (another delay tactic?)
-Screenshots taken of account opened with funds available and all transcripts of chat available to share.

Chat transcript confirming bank rejected their attempt to withdraw to my bank

(10:51:26) Me: I was waiting for my withdrawals to be processed but i can see they have been returned back my lottomart account and not my bank account?
(10:55:43) Me: ?
(10:56:25) Me: Alan can someone tell what is going on please
(10:57:13) Alan: One moment, please
(10:57:23) Me: Thank you
(10:57:38) Me: I need that withdrawal in my bank account
(10:58:31) Alan: I can see some of the withdrawals were being declined by your bank so would recommend contacting them to find out why
(10:58:45) Me: My bank would not decline alan

Now if my withdrawals were declined by my bank lottomart please provide me with proof you attempted to make them?

Also spoke to another agent after this to say bank isn't declining your payment to my account only to be told sorry you were misinformed the agent was wrong were still doing verification. Which one do I trust?

**Edit** Have removed your name from chat transcript. Please be careful about posting personal details, save these for the rep or private messages. Thanks

 

[dunover]

Hi Mark,

Wonder if you can offer some assistance please as I don't seem to be getting any joy.

Please see below.

I've been playing on Lotto mart for around 2 months no issues at all with depositing or withdrawing maybe around 2000 deposited and withdrawn of my own money around 1300 still down but won some of my money back its more for the entertainment and may get a big win if lucky but glad I did not win anything major as it now seems very clear their would be about 90% chance of receiving this and I will provide the proof below with transcripts and I don't think I can provide screenshots on here but if anyone does want to see reach out and I can share.

Been gambling for around 15 years nothing huge just try my luck as we all do know and then and also for the entertainment purposes but if I had know that I can withdraw my own money and then being told delayed tactics to pay me out a mere 675 and 2 days of me chasing I never would have used this site plenty others that actually pay out even verification completed within 24 hours.

I will say thank you to the agent who called me twice today to complete all questions which was done but almost 7pm and still no sign of the money. I understand by writing this genuine review I may lose all chance in receiving it but technically already written off in my mind. Saying it maybe tomorrow or maybe Monday I'm sorry it is not good enough it isn't promising and have lost all confidence. Please see below with what has happened today:

- 2 days reaching out to lottomart to offer any assistance they need from me to complete verification uploaded all documents within 10 minutes of request forgot to attach selfie so I emailed support with the selfie attachment and informed live chat who confirmed thanks moh we have it. Day later email from verification team sorry we need your selfie to be uploaded (again another delay tactic?)
- verification was only requested when I spoke to live chat to say where are my withdrawals i made the night before only then they needed to verify and account frozen otherwise if I hadn't questioned seems I could of kept depositing and playing.
-36 hours later around 10am this morning my account unfrozen great withdrawal should be done, no they put the funds back into my gaming account which I could have continued to play with and lost it all but I immediately spoke to live chat to say what's going on here only to be told sorry Moh we tried paying your withdrawal but your bank rejected it (transcript below) hmmmm OK I will take time out from my job and call the bank to find out why and guess what bank confirms they have not rejected any incoming payments they never would.
-Alerted live chat my bank never refused any incoming payment only for the account to be frozen again until verification complete... so it seems at 10am today verification was completed then refrozen (another delay tactic?)
-Screenshots taken of account opened with funds available and all transcripts of chat available to share.

Chat transcript confirming bank rejected their attempt to withdraw to my bank

(10:51:26) Me: I was waiting for my withdrawals to be processed but i can see they have been returned back my lottomart account and not my bank account?
(10:55:43) Me: ?
(10:56:25) Me: Alan can someone tell what is going on please
(10:57:13) Alan: One moment, please
(10:57:23) Me: Thank you
(10:57:38) Me: I need that withdrawal in my bank account
(10:58:31) Alan: I can see some of the withdrawals were being declined by your bank so would recommend contacting them to find out why
(10:58:45) Me: My bank would not decline alan

Now if my withdrawals were declined by my bank lottomart please provide me with proof you attempted to make them?

Also spoke to another agent after this to say bank isn't declining your payment to my account only to be told sorry you were misinformed the agent was wrong were still doing verification. Which one do I trust?

**Edit** Have removed your name from chat transcript. Please be careful about posting personal details, save these for the rep or private messages. Thanks

Please note my edit to your original post!

As for your question, judging by the amounts you mention in deposits, I would say with some confidence the second agent is right.

 

[mohali989]

Please note my edit to your original post!

As for your question, judging by the amounts you mention in deposits, I would say with some confidence the second agent is right.

Thank you for confirming, in hindsight even though maybe 2,000 deposited over 2 months withdrawn around 1,300 so really only down about 600-700 which is well within my budget of what I can afford to play with.

I think the issue I have is being provided with incorrect information does make you rethink and wonder, if a customer is not being provided with correct information then how reputable are they?

 

[Mark_Lottomart]

Hi Mark,

Wonder if you can offer some assistance please as I don't seem to be getting any joy.

Please see below.

I've been playing on Lotto mart for around 2 months no issues at all with depositing or withdrawing maybe around 2000 deposited and withdrawn of my own money around 1300 still down but won some of my money back its more for the entertainment and may get a big win if lucky but glad I did not win anything major as it now seems very clear their would be about 90% chance of receiving this and I will provide the proof below with transcripts and I don't think I can provide screenshots on here but if anyone does want to see reach out and I can share.

Been gambling for around 15 years nothing huge just try my luck as we all do know and then and also for the entertainment purposes but if I had know that I can withdraw my own money and then being told delayed tactics to pay me out a mere 675 and 2 days of me chasing I never would have used this site plenty others that actually pay out even verification completed within 24 hours.

I will say thank you to the agent who called me twice today to complete all questions which was done but almost 7pm and still no sign of the money. I understand by writing this genuine review I may lose all chance in receiving it but technically already written off in my mind. Saying it maybe tomorrow or maybe Monday I'm sorry it is not good enough it isn't promising and have lost all confidence. Please see below with what has happened today:

- 2 days reaching out to lottomart to offer any assistance they need from me to complete verification uploaded all documents within 10 minutes of request forgot to attach selfie so I emailed support with the selfie attachment and informed live chat who confirmed thanks moh we have it. Day later email from verification team sorry we need your selfie to be uploaded (again another delay tactic?)
- verification was only requested when I spoke to live chat to say where are my withdrawals i made the night before only then they needed to verify and account frozen otherwise if I hadn't questioned seems I could of kept depositing and playing.
-36 hours later around 10am this morning my account unfrozen great withdrawal should be done, no they put the funds back into my gaming account which I could have continued to play with and lost it all but I immediately spoke to live chat to say what's going on here only to be told sorry Moh we tried paying your withdrawal but your bank rejected it (transcript below) hmmmm OK I will take time out from my job and call the bank to find out why and guess what bank confirms they have not rejected any incoming payments they never would.
-Alerted live chat my bank never refused any incoming payment only for the account to be frozen again until verification complete... so it seems at 10am today verification was completed then refrozen (another delay tactic?)
-Screenshots taken of account opened with funds available and all transcripts of chat available to share.

Chat transcript confirming bank rejected their attempt to withdraw to my bank

(10:51:26) Me: I was waiting for my withdrawals to be processed but i can see they have been returned back my lottomart account and not my bank account?
(10:55:43) Me: ?
(10:56:25) Me: Alan can someone tell what is going on please
(10:57:13) Alan: One moment, please
(10:57:23) Me: Thank you
(10:57:38) Me: I need that withdrawal in my bank account
(10:58:31) Alan: I can see some of the withdrawals were being declined by your bank so would recommend contacting them to find out why
(10:58:45) Me: My bank would not decline alan

Now if my withdrawals were declined by my bank lottomart please provide me with proof you attempted to make them?

Also spoke to another agent after this to say bank isn't declining your payment to my account only to be told sorry you were misinformed the agent was wrong were still doing verification. Which one do I trust?

**Edit** Have removed your name from chat transcript. Please be careful about posting personal details, save these for the rep or private messages. Thanks

Hi!

Firstly, apologies for the poor service you’ve received here. It’s certainly not our intention to delay a players withdrawal and that will only be done if we have a regulatory or technical reason to do so. If all is in order with your account you WILL be paid there’s nothing to worry about.

With regards to the withdrawal failing, I’d be more than happy to show you evidence of that. Can I hazard a guess that you are using NatWest or RBS? They are restricting withdrawals from non-UK companies at the moment and it’s causing Gib & Malta casinos a massive headache.

I obviously can’t investigate your issue without knowing who you are. If you could send your registered email address via PM I’ll check it out for you. Note it’s the weekend however and I’ll be attempting to do that while travelling.

Thanks
Mark

 

[mohali989]

Hi!

Firstly, apologies for the poor service you’ve received here. It’s certainly not our intention to delay a players withdrawal and that will only be done if we have a regulatory or technical reason to do so. If all is in order with your account you WILL be paid there’s nothing to worry about.

With regards to the withdrawal failing, I’d be more than happy to show you evidence of that. Can I hazard a guess that you are using NatWest or RBS? They are restricting withdrawals from non-UK companies at the moment and it’s causing Gib & Malta casinos a massive headache.

I obviously can’t investigate your issue without knowing who you are. If you could send your registered email address via PM I’ll check it out for you. Note it’s the weekend however and I’ll be attempting to do that while travelling.

Thanks
Mark

Thanks for your swift reponse mark I will pm you lottomart details. And really do appreciate the response from you even when you are travelling! I've had around 25 withdrawlas received from lottomart to my barclays account with out any issues and have been almost instant historically.

The agent called yesterday afternoon who was fantastic and asked me the questions he needed to clear up which he did and said great that's all done, but still no sign of withdrawal!!

 

[Mark_Lottomart]

Thanks for your swift reponse mark I will pm you lottomart details. And really do appreciate the response from you even when you are travelling! I've had around 25 withdrawlas received from lottomart to my barclays account with out any issues and have been almost instant historically.

The agent called yesterday afternoon who was fantastic and asked me the questions he needed to clear up which he did and said great that's all done, but still no sign of withdrawal!!

I’ve spoken to Christian (the chap you spoke to yesterday) and he’ll call you once the documents you have sent have been reviewed by the relevant department.

 

[mohali989]

I’ve spoken to Christian (the chap you spoke to yesterday) and he’ll call you once the documents you have sent have been reviewed by the relevant department.

That's excellent thank you Matt really do appreciate it. I'm just looking for it to be resolved

 

[Avernite]

I’ve spoken to Christian (the chap you spoke to yesterday) and he’ll call you once the documents you have sent have been reviewed by the relevant department.

When are you going to offer NZD mate? Keen to play at lottomart without getting reamed by forex fees

 

[Mark_Lottomart]

When are you going to offer NZD mate? Keen to play at lottomart without getting reamed by forex fees

Unfortunately as it stands we’re only open to UK & Crown Dependancies. No plans to expand just now.

 

[Mark_Lottomart]

FYI @mohali989 tells me he’s now been paid.

Again apologies for the slow process here but hopefully I’ve explained via PM.

Mark

 

[mohali989]

FYI @mohali989 tells me he’s now been paid.

Again apologies for the slow process here but hopefully I’ve explained via PM.

Mark

Thank you Mark Yes all sorted now and funds recevied instantly

 

[geordiecolin]

Meh. Trying it out with a bonus hunt

 

[chiya]

Unfortunately as it stands we’re only open to UK & Crown Dependancies. No plans to expand just now.

Expand? Idk about NZ but you already were open to several more countries and you did the opposite of expanding..

Why? You'd think with the way UK gambling is that's the worst country to offer gambling to lol.