Letter from Jackpot Factory re: new games

[jas2587]

Dear Cindy,

I would like to take this opportunity to personally write to you regarding the recent decision not to release new games to players in the US.

This decision was made by our software provider and unfortunately, is beyond our control. Due to a miscommunication, we were not aware of this change in policy before the weekend, or we certainly would have notified you in advance. For this I apologize.

Please rest assured, this does not reflect any change in the Jackpot Factory's policies regarding US customers. Our US players are always welcome and will continue to receive the same great casino service they have come to expect. I hope you will continue to take advantage of the wide variety of games at our casinos, and enjoy good luck and have a great time playing.

If you have any questions or need further information, please do not hesitate to contact me directly at [email protected]. I will do my best to reply personally to all emails but I do ask for your patience.

Remember, you can get regular updates about the casino at my blog - www.jfspokesman.com.

All the best,

David Brickman
Vice President of Player Affairs
Jackpot Factory

Cindy

 

[vinylweatherman]

This is totally illogical

This has involved extra programming, and for what The new games are NOT progressive, they are just "normal" games. Making them available to US players will make no difference to deposits and withdrawals from existing US players, nor will the new games attract NEW players from the US, since this is not allowed.

Existing US players will now be using an earlier version of the client, because they will no longer get the update. Oddly enough, WE were told these updates were COMPULSORY for "security reasons" when a while back the player community wanted changes that would permit players to CHOOSE whether or not to accept an update, or continue playing with a previous client version, since the update process tended to render the client unusable for 1 to 2 hours before the most recent file configuration was released. It STILL takes hours for those on a dial-up, or slow broadband, connection.


Maybe there is an agenda behind this, it is possible that eventually MGS will instruct operators to ditch ALL US players. This move indicates some kind of "phasing out" approach, perhaps to allow operators time to adjust, rather than an overnight loss of ALL their US players, as was the case with Crypto and Playtech. Certainly, a lack of new games from now on will cause some US players to drift away from the brand, and find another that is still giving them new games.

 

[mojo]

Maybe there is an agenda behind this, it is possible that eventually MGS will instruct operators to ditch ALL US players. This move indicates some kind of "phasing out" approach, perhaps to allow operators time to adjust, rather than an overnight loss of ALL their US players, as was the case with Crypto and Playtech. Certainly, a lack of new games from now on will cause some US players to drift away from the brand, and find another that is still giving them new games.

My thought too. It appears we should be on alert that usa players may possibly be closed out. There was also not much warning when Micro closed to new us players. If it does happen I will not be surprised.

 

[greek39]

Maybe there is an agenda behind this, it is possible that eventually MGS will instruct operators to ditch ALL US players. This move indicates some kind of "phasing out" approach, perhaps to allow operators time to adjust, rather than an overnight loss of ALL their US players

This has been the popular rumor lately.

greek39

 

[Mavin1]

This move to restrict new regular games to us in the US has greatly dissapointed me yet again with Micrgogamming. I have therefore in my own way phased them out. They are now no longer a place I will play, just on principle.

 

[vinylweatherman]

This move to restrict new regular games to us in the US has greatly dissapointed me yet again with Micrgogamming. I have therefore in my own way phased them out. They are now no longer a place I will play, just on principle.

This illustrates my point. How many other US players will feel this way, feeling unwanted by the brand's no longer giving them new games.

Microsoft use this exact same strategy to move users over to new operating systems, they withdraw the update facility for the older ones, including SECURITY related ones.

 

[bernynhel]

This illustrates my point. How many other US players will feel this way, feeling unwanted by the brand's no longer giving them new games...

It'll be a year or two before I get around to trying all of MGs existing games. I just scrolled through the first three pages of MGs slots list (18/pg) and counted 34 slots I have never played out of the first 54 listed, alone. So if there's 12 pages (plus a bit) of slots that's around 220 and as 34 is around 60% of 54 that means there's a grand total of......a whole lot a slots I've never played yet. I never even check out the new slots when they showcase 'em. If they hadn't said US Players wouldn't be getting any new games, I doubt I'd notice.

 

[vinylweatherman]

It'll be a year or two before I get around to trying all of MGs existing games. I just scrolled through the first three pages of MGs slots list (18/pg) and counted 34 slots I have never played out of the first 54 listed, alone. So if there's 12 pages (plus a bit) of slots that's around 220 and as 34 is around 60% of 54 that means there's a grand total of......a whole lot a slots I've never played yet. I never even check out the new slots when they showcase 'em. If they hadn't said US Players wouldn't be getting any new games, I doubt I'd notice.

I found another thread on this subject, and it seems the left hand doesn't know what the right hand is doing. There has been UTTER CONFUSION over this, and there is STILL some doubt as to whether this is the case, or it is a "technical issue" delaying the release of the "normal" new games to US players.

Where some US players might notice is where casinos run promotions based on the new games. US players will be excluded from such promotions if they cannot play the featured games. Exclusion from promotions is a disincentive to continue playing, and would itself have the effect of deterring many players with these "Grandfather rights" from continuing to exercise them. The other thread also discusses evidence of a "secret" exclusion of US players from "random draw" type promotions, despite these US players fulfilling the published criteria, and NOTHING being said about them being excluded, either individually, or as a group.

Crypto and Playtech screwed you overnight, MGS seems to be doing it slowly over time

 

[DiamondGeezer]

I have some sympathy with operators over this. It's not their fault they have been placed in this ridiculous position. After all MD's have ended up in jail over this gambling legislation fiasco.

 

[Mousey]

Let me say right off the bat, JPF is the ONLY casino group to send me a notice/explanation. Thank you!

Now... would Bryan or someone who can get in touch with someone at MG please tell us WTF is going on?

Personally... I'm afraid to leave any money in any onlne casino overnight -- especially MG. Who knows when they'll pull the plug completely?

Sheesh...

 

[I BEEN THERE]

This move to restrict new regular games to us in the US has greatly dissapointed me yet again with Micrgogamming. I have therefore in my own way phased them out. They are now no longer a place I will play, just on principle.

I received the same email. I completely feel as you do.
When the hell is someone gonna get the balls the American players do and say fk it, it's our money we will do with it what the hell we want. My bank agees with me. They know I do it, they allow it and they keep a good eye on it for me.
JPF as well as anyone that don't have the balls to stand up for their players are not worthy of my money any longer period ! It is a business, I am a customer therefore you should ALWAYS make sure you do whatever it takes to make the customer happy. You know the ones, the ones that help pay your salaries. Little by little, this WILL effect EVERYONE. The loss of the peeps over this and the loss long ago when they banned us ( which we all have saw a huge change in the play )will only cause them to become desperate and manipulate the games even more so other countries players can't win shit to make up for all the losses.

YOU SITE(S) ALLOWING THIS NEED TO GRAB SOME BALLS AND TELL THEM IT IS NOT SMART DOING WHAT THEY ARE DOING AND IN THE END EVERYONE LOSES ! ESPECIALLY THEM !!! WHAT THE HELL GOOD IS NEW GAMES IF NOBODY IS LEFT TO PLAY THEM DUE TO ALL THE ABOVE MENTIONED ?

PS: You better believe I told them EXACTLY how I feel ~!!!!

I BEEN THERE

 

[gloria460]

I'm surprised more US players aren't voicing their concerns over this and are possibly still playing. I cannot in good conscience play at MCG casinos due to this slighting. I loaded my net card today and just couldn't bring myself to deposit at PP. I looked at my other choices and stated why in the hell did I even put money on it.

I'm with the other poster. I have phased them out and it wasn't hard to do. I can't take this crap anymore.

 

[CasinoKidd]

Not to play Devil's advocate, but I would kill to play at an MG casino, even though I don't play online anymore. Consider yourselves fortunate you can experience MG casinos at all.

Kyle

 

[vinylweatherman]

I have some sympathy with operators over this. It's not their fault they have been placed in this ridiculous position. After all MD's have ended up in jail over this gambling legislation fiasco.

True, but why ONLY the NEW games. It is ALL games that are viewed as illegal. I very much doubt an MG operator would be spared jail if they used "Oh, but our US players were NOT permitted to play the NEW games, just the OLD ones"

For the decision to have ANY basis in logic, it HAS to be the first part of a bigger agenda, which I think is the phasing out of taking bets from ALL US players, and in particular, intended to put them off by making the product less and less attractive to them over time. From this thread, I can see one thing:-

IT IS WORKING!!!!!!!

I'm with the other poster. I have phased them out and it wasn't hard to do. I can't take this crap anymore.

Personally... I'm afraid to leave any money in any onlne casino overnight -- especially MG. Who knows when they'll pull the plug completely?

This move to restrict new regular games to us in the US has greatly dissapointed me yet again with Micrgogamming. I have therefore in my own way phased them out.

 

[Wildfire7]

For the decision to have ANY basis in logic, it HAS to be the first part of a bigger agenda, which I think is the phasing out of taking bets from ALL US players, and in particular, intended to put them off by making the product less and less attractive to them over time. From this thread, I can see one thing:-

IT IS WORKING!!!!!!!

This phasing out theory holds a lot of water, however with the vast amount of games US players can still play then its a process that will be very gradual.

Personally I think they want all the US players in one keep net, on the old system, and everybody else getting the updates. This begs the question, will there be a different download version for US players. Also if a new player is downloading an MG for the first time aren't all the games new to that player?

The other issue is the flash casino, when a new game is on that, will the US players simply be blocked from that new game or barred completely from the flash casino?

Mike

 

[jas2587]

I remember years ago when I had a GoneGambling bonus an I would try an play the Tusimani (sp) progressive it would not let me
it would not let us play any Pro. on a bonus so they have a way of blocking us from playing some of the games

still think its utter bull shit tho

Cindy

 

[gloria460]

Glory: Are you there?
Cryil : Presently we do not have any further information, but this is just a decision that Microgaming has taken.
Cryil : The current games are still avaibale to all our US players.
Glory: and no one is taking up for all these loyal US players
Glory: who will be denied again and again...
Glory: can you give me Ben's email address please?
Cryil : Microgaming has made a decision not to release anymore new games to US players.
Glory: ?? I asked for Ben's email and I do realize that you can only say so much and thank you.
Cryil : Glory, I do not have Ben's e-mail address, but I can get him to send you an e-mail from his e-mail address.
Cryil : He will only be in the office in the next 5 to 6 hours.
Glory: thanks..have him send an email to [email protected] for the info Cyril.
Cryil : I will make sure that he sends you an e-mail.
Glory: thank you

It's all new games and it appears that you can only copy the chat that's in view....that's new.

 

[Helric]

I don't understand how more people aren't up in arms here?

I have been VERY loyal to MG ONLY playing their casinos since about 2002... I didn't really mind about progressives as I never played them anyway....but this is to much!! First the multi-player Wheel game goes no US after I had been testing it for them at All Slots for a month or so and now this?? Without any reason or warning?

Jackpot Factory is the ONLY casino to even mention what is happening with the new games. At other casinos I am still hearing its a software glitch!!!

I feel like it's a big SLAP in the face! The only possible reason is what people have said above, that they are trying to slowly pull out of the US market. I agree EVERYONE will lose on this move.

Whoever said they already have 100's of games I have played every game MG makes and what has kept me there so Long is the steady flow of NEW games every month!

So I will be PHASING out MG casino's now since my money isn't good enough for them and will try and find another place to waste my money and where I am welcome....

I wish others would do the same and just maybe MG would notice.

Sorry a bit frustrated about this....

H

 

[vinylweatherman]

I don't understand how more people aren't up in arms here?

I have been VERY loyal to MG ONLY playing their casinos since about 2002... I didn't really mind about progressives as I never played them anyway....but this is to much!! First the multi-player Wheel game goes no US after I had been testing it for them at All Slots for a month or so and now this?? Without any reason or warning?

Jackpot Factory is the ONLY casino to even mention what is happening with the new games. At other casinos I am still hearing its a software glitch!!!

I feel like it's a big SLAP in the face! The only possible reason is what people have said above, that they are trying to slowly pull out of the US market. I agree EVERYONE will lose on this move.

Whoever said they already have 100's of games I have played every game MG makes and what has kept me there so Long is the steady flow of NEW games every month!

So I will be PHASING out MG casino's now since my money isn't good enough for them and will try and find another place to waste my money and where I am welcome....

I wish others would do the same and just maybe MG would notice.

Sorry a bit frustrated about this....

H

The problem seems to be that MGS just DON'T CARE what US players think or do. MGS have made this decision, and seem to have made it clear they are NOT prepared to either discuss or explain it. Look at this:-

Glory: can you give me Ben's email address please?
Cryil : Microgaming has made a decision not to release anymore new games to US players.
Glory: ?? I asked for Ben's email and I do realize that you can only say so much and thank you.
Cryil : Glory, I do not have Ben's e-mail address, but I can get him to send you an e-mail from his e-mail address.
Cryil : He will only be in the office in the next 5 to 6 hours.

Serious resistance to allowing the player to take the matter further by contacting this "Ben" directly. Similar replies from chat are seen when players are suspected of fraud, and chat are acting on instructions to "blow off" the player when they ask for more information.

Jackpot Factory is the ONLY casino to even mention what is happening with the new games. At other casinos I am still hearing its a software glitch!!!

I find it hard to believe that there is THIS level of IGNORANCE among operators. IF there was a software glitch reported by significant numbers of players, it would go to the technical support team, who in turn would be asking MGS about it. MGS should then be telling them it's a decision not to release the games.
Maybe these other casinos do not want to tell players right away the real reason, because they might decide to stop playing once they know for certain they would not be getting the new games. They will find out, but if they play for another month before they catch on, it's an extra month of revenue for the operator.

Operators CANNOT gain NEW US players, so they will notice the loss of those who leave because there are no more new games for them.

It might be worth US players checking the Flash casino, it may be harder to block them from the new games there.

 

[mecan49]

Im as PO'd as the rest of you! I have played MG since Intercasino locked Us out WIth out warning. I love MG. But I wont be playing at them either. You know the foots coming down soon.
What makes no since to me...MGM in Vegas just announced the opening of their first online casino..& of course no US Players currently. Frank and his committee extended their decision for another 6 months. So WTF!

Now all it will leave for the US players are the ROGUE RTG's out there, and some New ones that have just come out..which by the way 1 of them is based in Israel..

By the way is their a Person to complain to about the MG decision..besides he casinos?

 

[I BEEN THERE]

By the way is their a Person to complain to about the MG decision..besides he casinos?

You can use the link below scroll way down lower right and hit contact us. I am personally flooding their mails and I know many who have sent already. Would be very nice to have some of our other countrymen and women help us ( your fellow players & quite possibly one who has clicked your links as we are all here in this forum for a reason and have helped each other in many ways. I am very thankful to those that understand and respect the fact it is not the USA players fault, it is not illegal in MOST states to play therefore there should be absolutely no need to pull more shit on the US players who have supported Microgaming for years ! Think it's safe to say they & many affiliates will soon see a dent in the kickback wallets in the very near future. I think anybody who is chicken shit of the USA & their so called ( fly by night ) dictations ( & I LIVE HERE ) is as useless as tits on a tractor & moreso a large coward to say the least. As far as I am concerned this is still ( at the moment ) a VERY FREE country ( as you can tell by our border patrol ) and I for one will be damned if they think they will tell me what to do with my money. As for Microgaming on the other hand, when you start dictating and trying to control me when I HELP PAY YOUR CHECKS that's a whole different story. You will see your decimals shrinking compliments of me and I sure hope millions of others.

I BEEN THERE

You do not have permission to view link Log in or register now.

Or you can contact the Isle of Mans Gaming Division ( the large and in charge who probably made the decisions ). These are emails and not links, you must use their email addresses if you choose to send them your thoughts. Thanks ahead for those who do

Gambling Supervision Commission
DTI Egaming [email protected]
Gambling Supervision Commission - General Enquires [email protected]
Head of E-Gaming Development [email protected]

 

[pevangel]

Thanks I BEEN THERE, I have written to them and they never replied at all but I will continue to write because I feel this is not right at all. Please if you get a reply let us know. They never answer me


pevangel

 

[AFlansburg]

Microgaming

I don't understand how more people aren't up in arms here?

I have been VERY loyal to MG ONLY playing their casinos since about 2002... I didn't really mind about progressives as I never played them anyway....but this is to much!! First the multi-player Wheel game goes no US after I had been testing it for them at All Slots for a month or so and now this?? Without any reason or warning?

Jackpot Factory is the ONLY casino to even mention what is happening with the new games. At other casinos I am still hearing its a software glitch!!!

I feel like it's a big SLAP in the face! The only possible reason is what people have said above, that they are trying to slowly pull out of the US market. I agree EVERYONE will lose on this move.

Whoever said they already have 100's of games I have played every game MG makes and what has kept me there so Long is the steady flow of NEW games every month!

So I will be PHASING out MG casino's now since my money isn't good enough for them and will try and find another place to waste my money and where I am welcome....

I wish others would do the same and just maybe MG would notice.

Sorry a bit frustrated about this....

H

Hey Helric,
Did You say "PHASING out MG casino's "? Microgaming is run by people that belive they are far more inteligent then the general public, And I belive that NOTHING will make them go back on this ruling(doing so would be a sign of weakness). So we can bitch all we want, and so can the operators, But Microgaming would NEVER explain the reasons why, to us or the operators. I have had contact with Microgaming in the past, and if you try to tell them there may be a problem with their software or the way they do bussiness, they will not respond. There are quite a few US player that are up in arms, and there are quite a few different posts addressing this issue. But Resistence is futile, and You will be asimulated.

I personaly belive that from MG's standpoint, this is a done deal!

You also say that everyone will loose in this deal, but the truth of the matter is that the big losers will be the US player and the Casino Operators. Operators will still have to buy the new games at the same price as before, and the revenue from those games will be diminished.

P.S If You are wondering why I have contacted MG in the past, Please PM Me and I'll let You know.

AFlansburg

 

[vinylweatherman]

Hey Helric,
Did You say "PHASING out MG casino's "? Microgaming is run by people that belive they are far more inteligent then the general public, And I belive that NOTHING will make them go back on this ruling(doing so would be a sign of weakness). So we can bitch all we want, and so can the operators, But Microgaming would NEVER explain the reasons why, to us or the operators. I have had contact with Microgaming in the past, and if you try to tell them there may be a problem with their software or the way they do bussiness, they will not respond. There are quite a few US player that are up in arms, and there are quite a few different posts addressing this issue. But Resistence is futile, and You will be asimulated.

I personaly belive that from MG's standpoint, this is a done deal!

You also say that everyone will loose in this deal, but the truth of the matter is that the big losers will be the US player and the Casino Operators. Operators will still have to buy the new games at the same price as before, and the revenue from those games will be diminished.

P.S If You are wondering why I have contacted MG in the past, Please PM Me and I'll let You know.

AFlansburg

I did manage to get them to admit to a problem with the software once, and after I had compiled the proof & sent it to 32Red, it turned out MGS knew about it all along, and had even issued a "repair toolkit" to Fortune Lounge, but not any other operator. All the proof you need that they habitually sweep things under the carpet.

Rather than waste time complaining, try finding a way to get the new games to work in the US, and THEN tell them you have fixed the "software glitch", and apologise for bothering them since it appeared to be at your end all along

I bet this will get their attention


(If I was in the US, I would be looking into this right now )

 

[Mavin1]

I received the same email. I completely feel as you do.
When the hell is someone gonna get the balls the American players do and say fk it, it's our money we will do with it what the hell we want. My bank agees with me. They know I do it, they allow it and they keep a good eye on it for me.
JPF as well as anyone that don't have the balls to stand up for their players are not worthy of my money any longer period ! It is a business, I am a customer therefore you should ALWAYS make sure you do whatever it takes to make the customer happy. You know the ones, the ones that help pay your salaries.

Little by little, this WILL effect EVERYONE. The loss of the peeps over this and the loss long ago when they banned us ( which we all have saw a huge change in the play )will only cause them to become desperate and manipulate the games even more so other countries players can't win shit to make up for all the losses.

YOU SITE(S) ALLOWING THIS NEED TO GRAB SOME BALLS AND TELL THEM IT IS NOT SMART DOING WHAT THEY ARE DOING AND IN THE END EVERYONE LOSES ! ESPECIALLY THEM !!! WHAT THE HELL GOOD IS NEW GAMES IF NOBODY IS LEFT TO PLAY THEM DUE TO ALL THE ABOVE MENTIONED ?

PS: You better believe I told them EXACTLY how I feel ~!!!!

I BEEN THERE

Couldn't have said it better! . Moves like this WILL affect players in other countries in the long run as then they will be wondering why they can't get a win ever again and then be told you're just having a run of BAD LUCK!
They have a profit margin they are accustomed to and having a decreased playing community will concentrate the profits being made from a decreased audience.
But our actions is what will make them either take notice or have regret for making the decision to eliminate an entire country from their casinos.

 

[Marcie Mac]

At least some got letters. I only play at one Casino, and its a MG one. I got the display that said "New December Games" but when I looked, nothing was there, and just went hmmmmm, thinking I would check here first before I sent them an email

I believe the ban on line gaming here in the U.S. will be lifted soon as some bright spark, looking to find a way to tax us more to make up for a lot of money being spent, has a lightbulb moment.

But this doesn't bode well for seeing MG staying in the marketplace here

MM

 

[vinylweatherman]

Couldn't have said it better! . Moves like this WILL affect players in other countries in the long run as then they will be wondering why they can't get a win ever again and then be told you're just having a run of BAD LUCK!
They have a profit margin they are accustomed to and having a decreased playing community will concentrate the profits being made from a decreased audience.
But our actions is what will make them either take notice or have regret for making the decision to eliminate an entire country from their casinos.

We have been seeing the effects already, but not in "rigged games". (Downward RTP adjustments in RTG excepted).

When the US players were all playing without any real restrictions, I saw regular scoreboard promos at Jackpot Factory with top prizes of 2000 credits, even more in some cases. Now, these types of promo are less frequent, and the prize pool is lower. Top prizes are now 1000 credits, sometimes as little as 500. BelleRock also ran some of these with a top prize of 3000 credits, but I have not seen a SINGLE one of these events there since UIGEA put the boot in.

There is widespread evidence that other casinos are tightening their offers, both with bonuses, and with competitions. The loss of US players means a smaller pool of players is competing, so less wagering is available to generate the hold required to fund the prizes.

If the US decide to regulate, I am sure we will see an increase in promotional offers, aimed mainly at getting US players to return to their existing accounts, as well as recruiting new ones. Hopefully, this should drive the rogues out.

 

[Mavin1]

Speaking of, received this email today from All Jackpots. Hmm, maybe the crunch is on????
And oh yeah, 10 free spins YEAH!!!!!! Like I give a poop.




Exclusive $5,000 promotion - for Americans only!

Hi Evelyn,

We are celebrating our American players with an exclusive promotion just for you! Play Tomb Raider - Secret of the Sword this weekend to win a share of $5,000!


We've given you 10 free spins to get you started. Log in now with your account, and click on Tomb Raider - Secret of the Sword to start playing.

Then, keep playing this popular game between December 10th & 12th and you could be one of 50 lucky winners to share $5,000!


$200 - six prizes | $100 - 32 prizes | $50 - 12 prizes


Plus we have an extra $500 prize for the player who wins the highest payout on Tomb Raider - Secret of the Sword!

Go team USA!


Charlie Burton
Casino Manager
All Jackpots Casino

 

[gloria460]

I hope everyone continues to boycott MCG and the phasing out won't even be necessary. I personally don't believe I would come back to MCG when gambling is regulated here.

There are still USA players wagering there but you will see a increase in complaints from the slots tightening up with this particular group. This is my opinion. I'm so pissed right now I could make a snow angel!

 

[kauphy]

Dear Kathy



I suggest you raise your concerns directly with Microgaming (I assume thats who you are referring to as mgs). They are not licensed by the Isle of Man Government, we have no control over what they do.



Kind regards



Lisa



Lisa Underwood

E-Gaming Development Manager
Department of Trade & Industry - Isle of Man Government

Hamilton House

Peel Road

Douglas

Isle of Man

IM1 5EP

Tel : (01624) 682365

Fax : (01624) 687171

Mob: (07624) 422900
o.k guys i e-mailed that one address that was in one of the post and this is what they sent back to me.the one in i,ve been there post. at least they got back to me. but said they have nothing to do with anything going on its all micogaming.

 

[I BEEN THERE]

Dear Kathy



I suggest you raise your concerns directly with Microgaming (I assume thats who you are referring to as mgs). They are not licensed by the Isle of Man Government, we have no control over what they do.



Kind regards



Lisa



Lisa Underwood

E-Gaming Development Manager
Department of Trade & Industry - Isle of Man Government

According to the Microgaming webpage these people are in charge of ALL gaming period. They have not responded to my mail. I sent 1 to each of the above mentioned and 4 to Microgaming themselves.

Perhaps the Meister himself would like to HELP his USA forum members and of course affiliate members in directing us to the actual proper people. I am absolutely certain he knows who to contact. How about it CASINOMEISTER, help your AMERICAN followers ! We should be able to voice our opinions don't you think ? Actually, I am hoping you are helping us do the same.

I BEEN THERE

 

[Marcie Mac]

Well, I just decided to send an email to the casino re the new games issue. They came back and said it was due to a new law put out by the feds effective December 1st.

So I googled new law for on line gaming and came up with this

You do not have permission to view link Log in or register now.

The issue has been moved up to June, but I guess Microgaming feels it will be a done deal and the party is pretty much over, but in case it isn't, you can play the games you already have.

You would think that with 50% of the income comming from the U.S. the casinos would be flooding the players with emails to contact their congressman. You would think with that kind of money being spent and the amount of taxes it would garner the government would be having a second look at their position.

But I guess logical thinking has gone the way of the dinosauer

MM

 

[vinylweatherman]

Well, I just decided to send an email to the casino re the new games issue. They came back and said it was due to a new law put out by the feds effective December 1st.
So I googled new law for on line gaming and came up with this

You do not have permission to view link Log in or register now.

The issue has been moved up to June, but I guess Microgaming feels it will be a done deal and the party is pretty much over, but in case it isn't, you can play the games you already have.

You would think that with 50% of the income comming from the U.S. the casinos would be flooding the players with emails to contact their congressman. You would think with that kind of money being spent and the amount of taxes it would garner the government would be having a second look at their position.

But I guess logical thinking has gone the way of the dinosauer

MM

This new law reason is BULLSHIT. The new law applies to EVERY DAMN GAME, not just the NEW ones. BY their own admission that it is due to this law, MGS WILL be seeking a TOTAL US exclusion at some time, since this law makes the transactions illegal, IRRESPECTIVE of whether these transactions are related to "new" games, or pre-existing games, on any gambling site.

The delay to next June MAY mean that MGS will wait until then to completely pull the plug.

To claim that only new games need to be blocked for US players because of this new law is an INSULT to our intelligence.

MGS initially wanted to pull the plug, but it seems operators were unhappy, and a few ditched MGS for RTG at the time. Maybe MGS had their arm twisted back then, which is why we had the U turn with "grandfather rights" for existing players, and a ban ONLY on NEW players. Maybe now they are trying againto pull the plug, but more slowly so as to not lose more operators to other software companies. By June 1st 2010, the law will either be enacted, delayed again, or ditched, and MGS may well hang on until then with no new games available to existing US players, but could well lock these accounts overnight if the law does go into effect then, so US players should empty their MGS accounts at the end of May, until MGS have made their next move.

Intertops is an example, who ditched MGS for RTG so as to cater again to NEW US players, and challenged MGS because they did this in spite of it being against the terms for their MGS contract (sister casino running under different software). Intertops had to sell Royal Joker to Jackpot Factory, but it appears that it is merely "managed by JF", rather than OWNED by them, so maybe Intertops still own it, but using a subsidiary entity to get around the MGS terms.

 

[Marcie Mac]

I agree. The reply didn't make a lot of sense but gave me a 'hmmmm" moment. With MG not giving any kind of response and being pretty well mute on the issue of new games, pulling the jackpot games, not to mention its almost impossible possible to come out even a little ahead anymore, or even keep playing for any length of time, me thinks its at this point money down a rabbit hole.

Cant cash a check, can't make a wire transfer- maybe they should think about paying us with gift cards

Marcie

 

[vinylweatherman]

It just got even weirder.

Today, I noticed that about half a dozen games were REMOVED from All Slots casino, but these same games were STILL available at their VIP Lounge casino, and at a selection of other MGS casinos I checked on.

I noticed because a couple of these games had made it into my "favourites", and so I noticed pretty much straight away they had gone. I do not know how many in total have gone, but MGS are known for one thing, they NEVER remove games, not even the very old ones, such as the old weighted video slots with no bonus rounds or free spins (5 Reel Drive, Winning Wizards etc).

Maybe this has happened because the programmers at MGS have been screwing around with the code so they can lock out US players from non-jackpot games released after a given date, and have now f***** up the code base for EVERYBODY.

All Slots is different in another respect, in that it uses (probably trialling) a "bespoke" lobby configuration, yet to become brand wide.
MGS have before tried previous lobby upgrades at just one or two casinos, before rolling out the inevitable screw-up across the entire network

 

[I BEEN THERE]

Maybe this has happened because the programmers at MGS have been screwing around with the code so they can lock out US players from non-jackpot games released after a given date, and have now f***** up the code base for EVERYBODY.

I want to simply say thanks to ALL the people that voice their opinions. Not just in this thread but everywhere here. I am sure they would prefer we just accept the unfair changes and constant frustrations that we ( the paying players ) deal with way the hell too often and never say a word. For that I am grateful to those that do not fear them. ALL peeps from around the globe who have stepped up to the plate to voice their opinions and TRY to help their American fellow players ( hats off to u ! ). All the ones that sit back and do nothing in fear of losing some kickback or perhaps fear of what they might think of you if you can KMA ! I have been helping people for many years in many different situations and believe me, without the help nothing gets done. Without a voice, nobody hears.
I see now who cares and who does not and I must say I will be a much less frequent flyer at many places these days. I don't deal with cowards and I most definitely do not deal with those that do NOT RESPECT MY MONEY enough to come forward and explain why in hell this crap is going on. They manipulate, twist, change at he drop of a dime but HIDE when they have to explain ! I no longer have the time nor the patience to play their little games ( literally ) ~!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good luck to all of you, as I will not be looking in here as much any longer due to the lack of help from here for the Amercian followers and long time readers. I certainly did not expect it, but it is what it is and just like so many things I cannot change it ! Good ol land based is gonna start loving me all over again not to mention I can start helping our much needed economy right here in the GOOD OL USA !!!

I BEEN THERE !

 

[Mavin1]

Hey Been There, first the big letters hurt my eyes , but totally agree that again that as we have said we need to just phase them out boycott them or whatever, they're really not fun anymore anyways.
From what I have seen, could be wrong, Microgamming marches to the beat of a different drummer. They don't post or answer threads that I have noticed. So I think they being so big, pretty much don't care as they will be on top for a very long time to come even if it means squeezing every last cent out of players that are not in the US to make up the difference and still keep their profit margins they are accustomed to.
I would have had more respect for them if they had just dumped us in the first place than slowly acting as if we were vermin that is taking awhile to exterminate.
The unfortunate part is the real VERMIN are in our nations capitol and they are the ones that have caused all this in the first place. Just like pushing the CARBON TAX down our throats, it's a sham, carbon is what every living thing on earth thrives on! So not only are they trying to kill the gaming industry and our freedoms, but they are also going to kill the entire planet by depriving it of an essential element to all life "CARBON"!!!! So we can't totally blame the online casino's but we can be dissapointed in them for dragging out our execution so painfully slow.
But hey, don't let it bother you, our lives can go on just fine without them anyways. Well until the retarded politicians and the Bankers that control them/everything/everyone, have their total way with us and the rest of the world.

 

[vinylweatherman]

Hey Been There, first the big letters hurt my eyes , but totally agree that again that as we have said we need to just phase them out boycott them or whatever, they're really not fun anymore anyways.
From what I have seen, could be wrong, Microgamming marches to the beat of a different drummer. They don't post or answer threads that I have noticed. So I think they being so big, pretty much don't care as they will be on top for a very long time to come even if it means squeezing every last cent out of players that are not in the US to make up the difference and still keep their profit margins they are accustomed to.
I would have had more respect for them if they had just dumped us in the first place than slowly acting as if we were vermin that is taking awhile to exterminate.
The unfortunate part is the real VERMIN are in our nations capitol and they are the ones that have caused all this in the first place. Just like pushing the CARBON TAX down our throats, it's a sham, carbon is what every living thing on earth thrives on! So not only are they trying to kill the gaming industry and our freedoms, but they are also going to kill the entire planet by depriving it of an essential element to all life "CARBON"!!!! So we can't totally blame the online casino's but we can be dissapointed in them for dragging out our execution so painfully slow.
But hey, don't let it bother you, our lives can go on just fine without them anyways. Well until the retarded politicians and the Bankers that control them/everything/everyone, have their total way with us and the rest of the world.

Well, this could backfire on MGS. I have noticed that almost all US players are deciding to leave the sinking ship that is MGS NOW, rather than go down with it when MGS eventually decide on an unannounced total withdrawal from the US market, leaving US players to wake up one day & find their accounts locked, with money still in them, and having to get it back the slow and painful way. Remember Intercasino, when first US players got the email for the monthly reload. Those who deposited straight away got it, those who waited till Monday didn't - but were told they could still play without the monthly bonus, and were still eligible for the other promos...... until Tuesday as it turned out, as on Wednesday, their accounts were locked. Those who got the bonus at the weekend couldn't finish WR, those who deposited on Monday, even though they could only play the other promos, found they could neither play nor withdraw. ALL US players who didn't simply take the monthly & run on day one were screwed. Instead of being able to submit a withdrawal, and exit in an orderly manner WITH NOTICE, they were told they had to claim their balance by contacting support, whereupon a process that took about a DAY when done through the software, would take "up to a MONTH" being done through support.

Now MGS are following a similar course. First, it was JUST the progressives you Americans couldn't play. This at least was logical, paying a $1Million+ win covertly to a US player would have presented considerable problems.

Next, it was no more NEW players, clearly a watered down full withdrawal under pressure, probably from operators. Grand Prive first off announced a COMPLETE closure of their 5 US facing casinos, and used this as an excuse to screw affiliates. Then, it was watered down to no more NEW players, and "grandfather rights" for existing players in states lacking SPECIFIC anti-online gambling legislation.

Next, "grandfather rights" were attacked, along with a block on progressives, they blocked the multi player game "Wheel of Wealth". Next, ALL new games were blocked from December 2009 onward.

Next....? Well, can ONLY be a full withdrawal, unless they start removing some of the OLD games a bit at a time for US players, until eventually all they have is a blank lobby.

This brings me back to MY All Slots "weirdness". Friday - games were there, even played one of them. Sunday - GONE

I have presented a screenshot pair of one category most hit by this, so obvious that no searching is required.

SIX existing games REMOVED sometime between Friday and Sunday last.

This has not happened at ANY OTHER MGS casino on my hard drive, and I have checked more thoroughly now.

Cash n Curry - REMOVED
Game On - REMOVED
The Gee Gees - REMOVED
Treasure Ireland - REMOVED
Who Wants to be a Stallionaire - REMOVED
You Lucky Barstard - REMOVED

Quite a while ago, MGS ditched the idea of operator specific clones, and this was evident when former operator exclusives like Agent Jane Blonde appeared in ALL MGS casinos, despite being pretty OLD games. This happened around the time MGS changed to having a common cache for the game files. The December update actually ADDED quite a few former "Flash only" AWP games, and originally All Slots had the SAME extended set as at VIP lounge. THEN, this fuss erupted over US players having the new games, and then having them disappear a day or so later. Now I have seen this, just with a different set of games, and only on ONE SINGLE casino (so far).

There has been NO ANNOUNCEMENT WHATSOEVER as to WTF is going on, and we had to drag even a lame excuse from MGS about the original "technical issues" US players were having with "disappeared games".

So wtf IS actually going on here. I am NOT an American, but it is now b*******G up MY Viper Clients.

Put this another way.

Say I played 200 spins on Wealth Spa, and had 3 coins, but the coin didn't even appear for 100 spins - so I give up, vowing to try my luck later for coins 4 & 5. I return, and the game is "disappeared" without announcement or explanation, yet I TRUSTED the MGS concept that "games NEVER get retired", and feel cheated because I have "lost" the potential value of being only 2 coins short of free spins, rather than five, and would in fact have DEFINITE value stored in the 3 coins I had.
Scrooge is another game like this, as is Tomb Raider - Secret of the Sword. (even Great Galaxy Grab in some respects) If either are "disappeared", then "stored value" can be "stolen" from players.
Without any explanation from MGS about this, how do I know, as a player, that one of these games will be there next time I deposit in the hope to complete my trail towards the top bonus.

Now with Scrooge, there may well be US players who have played a bit, and accumulated some extra free spins and days, and NOW find this "stolen" from them because Scrooge is no longer available from now on to US players.

Casinos DO announce new ADDITIONS, but they FAIL to announce games that they will be REMOVING. Incidentally, NONE of the extra AWP games that appeared this month were mentioned in the "December new games" newsletters. WHY not, they were new games just as much as the others, at least as far as the DOWNLOAD casino was concerned.

 

[gloria460]

I haven't heard from Ben yet although I was told he would be in the office in 5-6 hours...maybe some of you are saying that you're not going to play at MCG and you really are still playing. I really wish that you would step back and look at the big picture. You are never going to win over a certain amount, play progressives, multiplayer games and you'll also be excluded from some tournaments. Do not let MCG treat you in this manner bc if it shows they had minimal fallout from this decision they pretty much can do to you what they want.

You know what else is surprising to me is the lack of affliates responding to this thread or coming together to confront the operators who willingly submit to anything MCG throws out. There has to be quite a few USA players signed up at MCG casinos thru affliate links.

They jumped all over that Gp thread when money was mentioned but disregarded this one altogether.

 

[Mavin1]

Ya know, since I have cleaned Microgamming casinos off my computer I have more space for my Big Fish games that are way more enjoyable and cost me only $6.99 a game and I can play it for as long as I want! Yeah. Saved money in my bank not there's!!!!!!!



This is for Microgamming :sniper:

 

[bonustreak]

Intertops is an example, who ditched MGS for RTG so as to cater again to NEW US players, and challenged MGS because they did this in spite of it being against the terms for their MGS contract (sister casino running under different software). Intertops had to sell Royal Joker to Jackpot Factory, but it appears that it is merely "managed by JF", rather than OWNED by them, so maybe Intertops still own it, but using a subsidiary entity to get around the MGS terms.

Actually Intertops is the only MG operator to take a stand for the USA players against MG! I hope they get everyone's full support and if your going to play in a casino go there to play they really deserve it !

 

[The Dude]

Just to throw in my two Pfennings - I don't think it has anything to do with MGS pulling out of markets or screwing players etc. - I'm guessing it has to do with outsourcing their game development to third parties.

As some of you may know, NextGen builds a lot of games for Crypto and MGS

You do not have permission to view link Log in or register now.

for instance the Marvel Games and Casinomeister slots One of the stipulations in the contract is that the game cannot receive US bets. I haven't looked into who developed the latest MGS games, or if they were outsourced at all, but this could be a logical explanation.

 

[Mavin1]

Just to throw in my two Pfennings - I don't think it has anything to do with MGS pulling out of markets or screwing players etc. - I'm guessing it has to do with outsourcing their game development to third parties.

As some of you may know, NextGen builds a lot of games for Crypto and MGS

You do not have permission to view link Log in or register now.

for instance the Marvel Games and Casinomeister slots One of the stipulations in the contract is that the game cannot receive US bets. I haven't looked into who developed the latest MGS games, or if they were outsourced at all, but this could be a logical explanation.

I haven't looked at the link in your post yet, but do you know what the reasoning is behind the stipulation to disallow the US players bets on just regular games?

 

[The Dude]

I haven't looked at the link in your post yet, but do you know what the reasoning is behind the stipulation to disallow the US players bets on just regular games?

It's the same reason why Wager Works, Cryptologic, Party Gaming, 888.com, Playtech, Boss Media, etc. don't take US bets. They don't need the hassle

 

[vinylweatherman]

Just to throw in my two Pfennings - I don't think it has anything to do with MGS pulling out of markets or screwing players etc. - I'm guessing it has to do with outsourcing their game development to third parties.

As some of you may know, NextGen builds a lot of games for Crypto and MGS

You do not have permission to view link Log in or register now.

for instance the Marvel Games and Casinomeister slots One of the stipulations in the contract is that the game cannot receive US bets. I haven't looked into who developed the latest MGS games, or if they were outsourced at all, but this could be a logical explanation.

Unfortunately, MGS DID give an explanation for this decision, but this wasn't it. If NextGen built games for MGS, then MGS would have to block ALL these games from taking US bets, not just the latest ones. If this IS the explanation, then it has NOTHING to do with the new law being implemented, but due to a long standing contractual agreement.

It's the same reason why Wager Works, Cryptologic, Party Gaming, 888.com, Playtech, Boss Media, etc. don't take US bets. They don't need the hassle

MGS will NOT in any way reduce the hassle until they cease COMPLETELY from taking bets from US players, as the groups listed above have done.

I doubt they will get anywhere in a US court if they pleaded in mitigation that they blocked US players from NEW games and progressives, but allowed them to continue playing the 300 to 400 games already released prior to that date.

This mitigation did NOT work for Neteller, who ceased transacting for US customers BEFORE this new law was implemented, yet not only did they have to plea bargain, they were punished for transactions that took place before UIGEA was even drafted, let alone passed and signed by the President.

MGS casinos are STILL allowing US players to play the old games, and fully intended to continue allowing this after the original implementation date of December 1st. From that date, MGS would have become an accessory to the crime of making available a product that allowed operators to supply a service for which payment by US players was now illegal - the service being play for real money on OLD games.

 

[doc3738]

Microgamming casinos all of them

If any of you believe for one second that the casinos did not know microgamming was going to stop the play of new games on DEC 1 , then I have some ocean front property to sell you cheap.
The casinos knew as I was told around the 5th of Dec that all USA players were restricted from the new games period but could still play the old games
I then played them under the instant play
A day latter I get an answer that the games are not working properly and they are being delayed so again I keep depositing ,after asking again about them I get an answer that that they are just checking them out for our playing pleasure or something like that
Finally I tell them not another deposit will be made until I get a straight answer,after 2 more days of sending me deposit bonuses and match bonuses I get an email that then says all new games are no longer available for play by USA players as of DEC 1
I had them downloaded and was going to play but shut down the casino to do something and when I went back they were gone and that is what got me to wondering why they dissappeared
Now another issue is the free spins the free spins are set to yield you very little, I got into a heated arguement over a $50.00 deposit and a bunch of free spins they finally offered them to me but I had to play by a certain time that day
what finally ensued was them offering me 10.00 with no w/r and was told that is way more than what the free spins would have yeilded. Now if that is not a set up how could they know what the frees pins would give if it was not preset
MIcro casinos are not innocent in any of this I may still have the email on the new games

 

[nisosbar]

MIcro casinos are not innocent in any of this I may still have the email on the new games

There are times when I wish I could play on MG, the games are fun, the software is nice, but then I remember Eurolinx and Battlefield Poker/casino and I'm like, I'll take Rival.