Resolved LeoVegas Slow Pay, Locked Account

After almost a month, LeoVegas unlocked my account and paid out my winnings. They still never gave me a reason for the lock out, and it’s unfortunate as they’ve lost a Customer since I have no idea if they are going to do something like this in the future.

This seems like a very strange situation. Wonder if the reps can chime in at all? Or maybe Max knows something?
 
If I had to take a complete shot in the dark on this, I’m wondering if they purposely wait this long to get a large amount of interest from their bank account off of the balance they lock in your account. That way when they pay you out, they were already given a significant amount of interest and aren’t really out that much money.

I don’t know about the rest of you, but my bank statements on several of my accounts just came to close for the month a few days ago.
 
Now I’m stuck. I am unsure what website to give my business to. I cannot trust LeoVegas anymore after this incident imho.

Can someone give me a recommendation or advice? I usually deposit anywhere from 10-20k euros. I exclusively play live casino games such as roulette, blackjack, baccarat, top card and some others. I don’t play slots. I do play bonus bets for large sums of money sometimes if I get a feeling, and I don’t want my account locked every time I end up winning or hitting a bonus bet after putting down 1-2k and hitting the bonus.

I like websites that have all the live casino providers to choose from as I like to table hop around different places. It gives me an opportunity to choose the table that I can get something going on. I also like having all the software providers because if I’m losing at a certain table with a certain provider, it gives me a chance to cool off by going to another table at another software provider.

Some places people have recommended are Vbet and Codeta that people are saying are good sites. But I’m unsure if both these are accredited by the meister, and do they have Casino reps? Does anyone else have any other suggestions or advice? I appreciate any help.

Thank you everyone
 
Now I’m stuck. I am unsure what website to give my business to. I cannot trust LeoVegas anymore after this incident imho.

Can someone give me a recommendation or advice? I usually deposit anywhere from 10-20k euros. I exclusively play live casino games such as roulette, blackjack, baccarat, top card and some others. I don’t play slots. I do play bonus bets for large sums of money sometimes if I get a feeling, and I don’t want my account locked every time I end up winning or hitting a bonus bet after putting down 1-2k and hitting the bonus.

I like websites that have all the live casino providers to choose from as I like to table hop around different places. It gives me an opportunity to choose the table that I can get something going on. I also like having all the software providers because if I’m losing at a certain table with a certain provider, it gives me a chance to cool off by going to another table at another software provider.

Some places people have recommended are Vbet and Codeta that people are saying are good sites. But I’m unsure if both these are accredited by the meister, and do they have Casino reps? Does anyone else have any other suggestions or advice? I appreciate any help.

Thank you everyone


When a casino like Leovegas is accredited you can actually question the seriousness of how a casinos is accredited here...
 
When a casino like Leovegas is accredited you can actually question the seriousness of how a casinos is accredited here...
Well to be fair, I did get paid in the end and casinomeister did go to bat for me during my issue and I believe really pressed LeoVegas on my behalf. Thank you Max d.

So the ones on their accredited list makes me feel safer knowing that if I have an issue, they will contact them on my behalf and defend players. That’s why I want to play only on accredited sites.
 
So what actually happened here? Did LeoVegas simply not want to pay the player for no reason at all?

It's not the kind of scenario that inspires confidence. Unless there is something we're not aware of this literally just looks like LeoVegas said, 'We don't want to pay you'.

Glad you got paid in the end Ebert.
 
When a casino like Leovegas is accredited you can actually question the seriousness of how a casinos is accredited here...
Troll much? Keep it up and see what happens.

So what actually happened here? Did LeoVegas simply not want to pay the player for no reason at all?

It's not the kind of scenario that inspires confidence. Unless there is something we're not aware of this literally just looks like LeoVegas said, 'We don't want to pay you'.

Glad you got paid in the end Ebert.
Actually, Max and I are still dealing with Leo Vegas and how to proceed with complaints from them. There should be more about this in the weeks ahead. Long story short, there are GDPR issues to wade through on their end. That said, I'm sure it wasn't simply "we don't want to pay you".
 
Actually my case appears to be “we didn’t want to pay you,” not that I’m trying to throw gas on a fire.

But they never at any time gave me any reasons why they took this long. Why they locked my account for a month. Why they refused to give me a timeframe. Why they refused to give me any details of what was going on except saying they were “required” to do these “routine” security checks which took almost a month. Nothing was routine about what they did to my account. One day they just locked me out of my account, which had a large win, and there was absolutely zero transparency. I was at the complete mercy of them and they were playing by their own rules. Theoretically, they could’ve kept stalling on my payout. I understand if they want to review a large win, but how long does it really take to review hand histories? There’s really no way to give a timeframe?

Then suddenly after I filed a complaint, my account got opened up. The timing is surely suspicious. I just don’t trust LeoVegas after this incident unless their rep wants to shine some kind of light on what this was all about?
 
I have to be honest I enjoy playing at LeoVegas as they hit every Live casino I am looking for. All I play are live casino table games. I don’t play slots. I was a bit disturb by the elongated investigation with zero details, as I previously expressed.

I would like to continue to play at LeoVegas. But if every time I win 30-60k my account will be locked for 3 weeks. But when I lose, nothing will happen, obviously I cant stick around and play here.

I really enjoy playing at LeoVegas and appreciate the wide variety of games they offer. But honestly, after this episode of what occurred by them, I am afraid of trusting them with large amounts of money even if they are accredited. Now that they spent a long period of time investigating me, and establishing that I am a legitimate customer, is it possible to bring these types of incidents (prolonged investigations) to a halt, or at least promise me to curb these investigations to a reasonable amount of time? As I said, I enjoy their website and would like to remain a customer, but cannot do so if they are going to lock me out every time I win.

I’m curious to hear others advice. Now that they completed this long investigation can I expect them to be a little more tolerant now. Or will they continue to play games with me, and lock me out from my winnings for a long period of time?

Thanks for advice.
 
I had a PAB with LeoVegas. Shortly after I filed after three weeks LeoVegas finally stopped abusive behavior, and unlocked my account. The truth is I enjoy LeoVegas and their software and offerings. But I’m scared to deposit 10 or 20k euro on there for fear they’ll just swallow it up after a winning session like my incident with them before. I know they are accredited but aside from my episode, several people privately messaged me and told me they are having their own issues with LeoVegas. In addition, Bryan said he would have an update on whether LeoVegas would still remain accredited.

I’m curious to hear from people with more experience, if I would be safe giving LeoVegas another go? I’m curious if maybe someone has a higher up contact there? (I already have an account manager). But if is not safe to play on them, I will have to find a new Live Casino software which is unfortunate because they hit every live casino provider I enjoy.
 
I’d rather move the post and asked the moderator. You don’t get people’s opinions in the complaints section.
 
Actually, Max and I are still dealing with Leo Vegas and how to proceed with complaints from them. There should be more about this in the weeks ahead. Long story short, there are GDPR issues to wade through on their end. That said, I'm sure it wasn't simply "we don't want to pay you".

Do you have an estimate of when you’ll have public updates on your dealings with Leo and the complaints? From what I’ve seen so far based on private conversations I’ve had with others, Leo is not solving complaints in a quick manner and are dragging their feet.

I’m just curious to hear when you can give us a public update on them and your dealings with them.
 
... You don’t get people’s opinions in the complaints section.

Not sure where you get that idea, this thread is in the Complaints section and it's obviously full of other people's opinions.
 
Now I’m stuck. I am unsure what website to give my business to. I cannot trust LeoVegas anymore after this incident imho.

Can someone give me a recommendation or advice? I usually deposit anywhere from 10-20k euros. I exclusively play live casino games such as roulette, blackjack, baccarat, top card and some others. I don’t play slots. I do play bonus bets for large sums of money sometimes if I get a feeling, and I don’t want my account locked every time I end up winning or hitting a bonus bet after putting down 1-2k and hitting the bonus.

I like websites that have all the live casino providers to choose from as I like to table hop around different places. It gives me an opportunity to choose the table that I can get something going on. I also like having all the software providers because if I’m losing at a certain table with a certain provider, it gives me a chance to cool off by going to another table at another software provider.

Some places people have recommended are Vbet and Codeta that people are saying are good sites. But I’m unsure if both these are accredited by the meister, and do they have Casino reps? Does anyone else have any other suggestions or advice? I appreciate any help.

Thank you everyone

Ask @neilw .....he's the Live Casino guru. :D
 
Not sure where you get that idea, this thread is in the Complaints section and it's obviously full of other people's opinions.
Nobody responded to my question of if I should consider giving LeoVegas business which is why I wanted to move that part of the thread with that question.
 
Maybe no-one has an answer for you, or whatever. In any case we're happy with the thread where it is.
 
The trouble with blanket defamatory statements said in moments of rage, hurt, fear or confusion, is the inevitable required eating of crow when it turns out they were untrue..

Well thankfully I didn’t have to eat crow, and everything I said was correct. We still never got any information from LeoVegas about why they seized my funds and acted the way they did for three weeks. For a reputable site, it’s actually frightening to me that they have their own rules they play by and could do this. There are really no checks and balances, or an actual real authority to punish them.

The MGA is a puppet organization of a joke that repeats what the Casino tells them to, all while collecting fat licensing fees for the island.

And this was a supposed reputable website on the verified list. Just imagine how the casinos act that are not given such status. It has made me question whether playing online for large sums is a good idea and worth it when you know when you win, they will pull out so many stops to not pay you.

Another person messaged me privately and without getting into too much detail as their PAB is pending, Leovegas basically confiscated their 11k for doing nothing wrong after he/she ensured they had no old accounts prior to signing up. Live chat assured them they didn’t so they signed up a new one, won 11k, and now Leo is refusing to pay because they dug up an old account which they had told them did not exist before they signed up. Again, just scummy things like this shows an operators true nature of how they treat their customers, and what their policy is when is comes to paying people.
 
After 20 years of online gaming, it amazes me to this day time and again how easily casinos take deposit after deposit, no questions asked. $10K, 20K, 50K, no problem, just give it to meeeeee. Any action on the accounts is then taken exactly at the point of withdrawal. This also applies to SOW, KYC etc. Disgusting :puke:

Sad to read about how LeoVegas, what has always been a reputable site where I would have registered in an instant were it not for their country restrictions, is treating big depositors and big winners. Absolutely unprofessional, and more comparable to Cup-O-Cocoa casinos, to let a player go weeks without giving a reason for blocking his/her winnings.
 
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@EbertScore

You could try Videoslots - They got now Netent Live and Evolution Gaming. Might be an option, so far we haven't had similar complaints from them. And they are much more active in the CM forum.

Thanks for the suggestions. I’ve been talking to Neil on here to help me find a new home for playing live casino and where to go since he is very well versed in these things. I was gonna go to LeoVegas again, but decided not to do that after what they did to me.

Problem I’m running into is not a lot of the reputable sites who pay have high limits that I am looking for.
 

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