Resolved LeoVegas Slow Pay, Locked Account

maxd

Complaints (PAB) Manager
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FTR the OP reports that nothing is happening:
The rep has responded but no action has been taken and they continue to keep repeat the talking line of "security checks" which is now going on day 10.
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
After almost a month, LeoVegas unlocked my account and paid out my winnings. They still never gave me a reason for the lock out, and it’s unfortunate as they’ve lost a Customer since I have no idea if they are going to do something like this in the future.
This seems like a very strange situation. Wonder if the reps can chime in at all? Or maybe Max knows something?
 

EbertScore

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Germany
If I had to take a complete shot in the dark on this, I’m wondering if they purposely wait this long to get a large amount of interest from their bank account off of the balance they lock in your account. That way when they pay you out, they were already given a significant amount of interest and aren’t really out that much money.

I don’t know about the rest of you, but my bank statements on several of my accounts just came to close for the month a few days ago.
 

EbertScore

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Now I’m stuck. I am unsure what website to give my business to. I cannot trust LeoVegas anymore after this incident imho.

Can someone give me a recommendation or advice? I usually deposit anywhere from 10-20k euros. I exclusively play live casino games such as roulette, blackjack, baccarat, top card and some others. I don’t play slots. I do play bonus bets for large sums of money sometimes if I get a feeling, and I don’t want my account locked every time I end up winning or hitting a bonus bet after putting down 1-2k and hitting the bonus.

I like websites that have all the live casino providers to choose from as I like to table hop around different places. It gives me an opportunity to choose the table that I can get something going on. I also like having all the software providers because if I’m losing at a certain table with a certain provider, it gives me a chance to cool off by going to another table at another software provider.

Some places people have recommended are Vbet and Codeta that people are saying are good sites. But I’m unsure if both these are accredited by the meister, and do they have Casino reps? Does anyone else have any other suggestions or advice? I appreciate any help.

Thank you everyone
 

Solaris

Abusive language and behavior
PABnoaccred
Joined
Feb 1, 2018
Location
Norway
Now I’m stuck. I am unsure what website to give my business to. I cannot trust LeoVegas anymore after this incident imho.

Can someone give me a recommendation or advice? I usually deposit anywhere from 10-20k euros. I exclusively play live casino games such as roulette, blackjack, baccarat, top card and some others. I don’t play slots. I do play bonus bets for large sums of money sometimes if I get a feeling, and I don’t want my account locked every time I end up winning or hitting a bonus bet after putting down 1-2k and hitting the bonus.

I like websites that have all the live casino providers to choose from as I like to table hop around different places. It gives me an opportunity to choose the table that I can get something going on. I also like having all the software providers because if I’m losing at a certain table with a certain provider, it gives me a chance to cool off by going to another table at another software provider.

Some places people have recommended are Vbet and Codeta that people are saying are good sites. But I’m unsure if both these are accredited by the meister, and do they have Casino reps? Does anyone else have any other suggestions or advice? I appreciate any help.

Thank you everyone

When a casino like Leovegas is accredited you can actually question the seriousness of how a casinos is accredited here...
 

EbertScore

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When a casino like Leovegas is accredited you can actually question the seriousness of how a casinos is accredited here...
Well to be fair, I did get paid in the end and casinomeister did go to bat for me during my issue and I believe really pressed LeoVegas on my behalf. Thank you Max d.

So the ones on their accredited list makes me feel safer knowing that if I have an issue, they will contact them on my behalf and defend players. That’s why I want to play only on accredited sites.
 

ChopleyIOM

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So what actually happened here? Did LeoVegas simply not want to pay the player for no reason at all?

It's not the kind of scenario that inspires confidence. Unless there is something we're not aware of this literally just looks like LeoVegas said, 'We don't want to pay you'.

Glad you got paid in the end Ebert.
 

Casinomeister

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Bierland
Codeta is Accredited here at Casinomeister. Vbet is only licensed in Curacao, so I would avoid them unless they get a proper review here or get MGA, UKGC licensing.
 

Casinomeister

Forum Cheermeister
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Jun 30, 1998
Location
Bierland
When a casino like Leovegas is accredited you can actually question the seriousness of how a casinos is accredited here...
Troll much? Keep it up and see what happens.

So what actually happened here? Did LeoVegas simply not want to pay the player for no reason at all?

It's not the kind of scenario that inspires confidence. Unless there is something we're not aware of this literally just looks like LeoVegas said, 'We don't want to pay you'.

Glad you got paid in the end Ebert.
Actually, Max and I are still dealing with Leo Vegas and how to proceed with complaints from them. There should be more about this in the weeks ahead. Long story short, there are GDPR issues to wade through on their end. That said, I'm sure it wasn't simply "we don't want to pay you".
 

EbertScore

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Actually my case appears to be “we didn’t want to pay you,” not that I’m trying to throw gas on a fire.

But they never at any time gave me any reasons why they took this long. Why they locked my account for a month. Why they refused to give me a timeframe. Why they refused to give me any details of what was going on except saying they were “required” to do these “routine” security checks which took almost a month. Nothing was routine about what they did to my account. One day they just locked me out of my account, which had a large win, and there was absolutely zero transparency. I was at the complete mercy of them and they were playing by their own rules. Theoretically, they could’ve kept stalling on my payout. I understand if they want to review a large win, but how long does it really take to review hand histories? There’s really no way to give a timeframe?

Then suddenly after I filed a complaint, my account got opened up. The timing is surely suspicious. I just don’t trust LeoVegas after this incident unless their rep wants to shine some kind of light on what this was all about?
 

EbertScore

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I have to be honest I enjoy playing at LeoVegas as they hit every Live casino I am looking for. All I play are live casino table games. I don’t play slots. I was a bit disturb by the elongated investigation with zero details, as I previously expressed.

I would like to continue to play at LeoVegas. But if every time I win 30-60k my account will be locked for 3 weeks. But when I lose, nothing will happen, obviously I cant stick around and play here.

I really enjoy playing at LeoVegas and appreciate the wide variety of games they offer. But honestly, after this episode of what occurred by them, I am afraid of trusting them with large amounts of money even if they are accredited. Now that they spent a long period of time investigating me, and establishing that I am a legitimate customer, is it possible to bring these types of incidents (prolonged investigations) to a halt, or at least promise me to curb these investigations to a reasonable amount of time? As I said, I enjoy their website and would like to remain a customer, but cannot do so if they are going to lock me out every time I win.

I’m curious to hear others advice. Now that they completed this long investigation can I expect them to be a little more tolerant now. Or will they continue to play games with me, and lock me out from my winnings for a long period of time?

Thanks for advice.
 

EbertScore

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I had a PAB with LeoVegas. Shortly after I filed after three weeks LeoVegas finally stopped abusive behavior, and unlocked my account. The truth is I enjoy LeoVegas and their software and offerings. But I’m scared to deposit 10 or 20k euro on there for fear they’ll just swallow it up after a winning session like my incident with them before. I know they are accredited but aside from my episode, several people privately messaged me and told me they are having their own issues with LeoVegas. In addition, Bryan said he would have an update on whether LeoVegas would still remain accredited.

I’m curious to hear from people with more experience, if I would be safe giving LeoVegas another go? I’m curious if maybe someone has a higher up contact there? (I already have an account manager). But if is not safe to play on them, I will have to find a new Live Casino software which is unfortunate because they hit every live casino provider I enjoy.
 

EbertScore

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I’d rather move the post and asked the moderator. You don’t get people’s opinions in the complaints section.
 

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