MeganSpot said:
I haven't been around all that long but it seems to me that not a month goes by without some incident such as this flaring up across the forum boards. This industry has a long way to go yet.
Yet do you notice that it is usually the same players, over and over, that have these problems?
My two cents (I've been dealing with a couple of other projects - like Spear - I haven't gotten myself involved in this thread) These "escape clauses" are written into these casinos' Ts&Cs to bail them out when they feel that they've been wronged. Think about it: if any of you were running a casino, I'm sure you'd have the same type of clause to protect your business. So in my opinion that's a moot point.
I'm a bit baffled at the attack on eCOGRA. It seems that there are expectations to walk on water and turn water into wine, but no one but the big JC can do that, so what's the problem? Don't throw the baby out with the bathwater because you dont agree with a decision.
I've dealt with player issues for a long time. And believe you me, it ain't easy. Sometimes things are clear cut (fake IDs being used, player has 200 accounts, casino is broke, etc.), but sometimes things aren't as clear as they can be. There is the fog of certain terms and bonus rules, there is the intent of the player vs intent of the casino; player history, casino history, etc. etc. etc. A few of you haven't got a clue to what is involved when trying to decide what is right and what is wrong - and of course, a number of you do.
Dealing with player issues: there are a number of times that I confide with close associates to make sure that I am seeing things clearly. There have been several times that I felt that a player was wrong and should be tarred and feathered, but changed my mind after a couple of other opinions came into view, and visa versa.
What I am saying is that sometimes it helps to hash things out especially in situations like this. Obviously in this situation, a number of us have looked at this and have come to a conclusion that differs from eCOGRA's. Is that a reason to trash an organization and drag Tex Rees into the spotlight stating that she should be fired? That is BS. If thats the case, I should just pack my bags and turn Casinomeister into a dog food e-store.
Dirk, besides being critical on Tex's rapid response (as if she had it up her sleeve), perhaps you should acknowledge the fact that she is responsive and was there with answers (even though they were answers that you didn't like).
As and endnote: when arbitration fails (in your opinion) - when you feel that you have not been treated fairly (like how Dirk feels), the best route to take is hit a few of us privately to see if we can help. Jetset, Spear, I and a few others have close contacts throughout cyber-casinoland. To immediately bring it to the boards will only churn up controversy, casino thrashing, player bashing, spewage spewing - which is fine and dandy, but you wont get much done.
And you probably won't get paid either.