Ladbrokes did everything wrong here.
Original terms
-They changed the terms during the promotion and retrospectively applied them to all players.
-Some were denied the bonus after customer had wagered the £50 required and only after that were told they were bonus banned.
-Some had their balance deducted by the amount of the bonus after they had wagered it within the original terms. Payout was also denied and he got bonus banned from future promotions.
-Before the end of the promotion period the game could not be played because of a "technical problem". However, Demo play worked fine.
An excerpt of email received after they had credited the bonus (which was delayed because of technical problems):
Please note: This bonus must be turned over once on the Lord of the Rings Slot in games before your winnings are withdrawable. Any customers found to be abusing the spirit of the promotion and wagering this bonus on any other game may be excluded from future Ladbrokes Games promotions and have their accounts suspended.
Original terms
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-They changed the terms during the promotion and retrospectively applied them to all players.
-Some were denied the bonus after customer had wagered the £50 required and only after that were told they were bonus banned.
-Some had their balance deducted by the amount of the bonus after they had wagered it within the original terms. Payout was also denied and he got bonus banned from future promotions.
-Before the end of the promotion period the game could not be played because of a "technical problem". However, Demo play worked fine.
An excerpt of email received after they had credited the bonus (which was delayed because of technical problems):
Please note: This bonus must be turned over once on the Lord of the Rings Slot in games before your winnings are withdrawable. Any customers found to be abusing the spirit of the promotion and wagering this bonus on any other game may be excluded from future Ladbrokes Games promotions and have their accounts suspended.