Ladbrokes February Tomb Raider tournament - Question.

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I have tried to play the February Freeroll feeders to a grand tournament mid month. When I join, as expected, I am asked to choose an alias for the Microgaming multiplayer tournamements, however, I am not allowed to use my existing one, but have to choose a SECOND one just for Ladbrokes.

I have raised this with support, who confirm this to be the case, BUT, I am worried because this appears to be in breach of the centrally applied rules for players and casinos who participate in these tournaments.

IF I folow the advice of Ladbrokes support, I worry that I could find myself in trouble not with them, but other casinos in the tournament network.

My question, is this YET AGAIN, a case of Ladbrokes support talking "complete bollox", or have they somehow cut a special deal with Microgaming to allow this because they do not use Microgaming registration, but their own.

I asked support for further clarification on these points, but this was the best they could manage:-

Thank you for your e-mail.

Thank you also for your comments, which we will certainly consider.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

Their original answer being:-

Thank you for your e-mail.

Our slots tournaments do indeed require a separate 'alias'. We are
sorry for any inconvenience to you.


If we can be of any further assistance, please contact us again and we
will be more than happy to help you.


My original question about this:-

Dear Promotions,
I have noticed that this month you are running a special
tournament
on Tomb Raider, but WHY can't I use my regular Microgaming tournament
username at Ladbrokes, I have had no trouble with this at ANY other MG
casino, but your software wants me to create a new one just for
Ladbrokes.
 
Typical response from their support team.

All I know is that Laddies are independent of the Prima Poker network, so maybe they are also independent when it comes to slot tournies?

You need to find someone with a brain that's in fully working order who can answer your query in more detail.

I'm pretty sure that the support team at Laddies are also earning below the minimum wage. :p

Oh and you can also expect this type of response from their VIP team too. :oops:
 
I noticed this too - I thought the rule was always that you were only allowed ONE id on the MG multiplayer network??

I see they also stuffed up the scratchie thing again this month - anyone see the problem with this from the promo page??

As Love is in the air at Ladbrokes Casino were giving you the chance to win one of our spectacular love hearts that have a top prize of 100 hidden in them everyday this February!

Your luck could be in this February as you could win 50,000 in our fantastic Mark of Medusa slot on our Download Casino or win 50,000 on our Wheel of Wealth slot!

As if that wasnt enough once you meet the qualifying requirements you will receive one of our spectacular love hearts that crack in half to reveal your amazing prizethis is the only time you wont mind having your heart broken!

Weve selected two fantastic slots for you to choose from between 1st 29th February 2008:


Mark of Medusa
Wheel of Wealth

To qualify for one of our love hearts simply deposit and turnover 50 (or currency equivalent) on either Big Break or Wheel of Wealth each day and you could win up to 100 a day!

The more you play the more chances you have to win...Once qualification is met you will receive a love heart and could win up to 100 worth of free chips.

Youd be barmy to miss out on this fantastic offer!
 
mark of Medusa works, got a broken heart today (in more ways than one:D).
I have had their support "talking bollox" all through January. They simply CANNOT get even the slightest grip. I have YET AGAIN had to tell them how their OWN CASINO works. They CANNOT communicate effectively with their scratchcard supplier, who seem serially incompetent, yet they assure me that it is safe for them to send my details to them in order to issue the cards. I asked the obvious question, why not do it "in house", and have better communications, and better security of information.

I have NOT submitted an extra alias, as although they are independent at poker, they are NOT independent when it comes to the MG tournaments, as they offer all the central ones as well as this local promo for Tomb Raider. If I create a second alias, what is there to stop me from playing all the freerolls TWICE, and the weekender TWICE, which is probably why this single alias rule is there in the first place.

I have decided to ask a casino like 32Red, where I might speak with someone with more than a couple of braincells, and see if THEY can see a problem with creating a second alias for use at Ladbrokes. Even if it works, it could upset the software the next time I am asked to verify my alias, and could end up with me being blocked everywhere EXCEPT Ladbrokes, and with a huge mess to clear up with MG, who don't offer player support in the first place.
 
mark of Medusa works, got a broken heart today (in more ways than one:D).


I have decided to ask a casino like 32Red, where I might speak with someone with more than a couple of braincells, and see if THEY can see a problem with creating a second alias for use at Ladbrokes. Even if it works, it could upset the software the next time I am asked to verify my alias, and could end up with me being blocked everywhere EXCEPT Ladbrokes, and with a huge mess to clear up with MG, who don't offer player support in the first place.


Funny I was playing the tombraider $200free tournament and noticed these names. this was yesterday
---ant-nik3
--ant-nik2
--ant-nik3
--nikantwf
there was a few more names that all looked similar, I emailed support at royal Vegas and this was the reply.
Thank you for your email.

Hi %%%,
I have queried your account and I can confirm the following.

I have tried to locate details for all the aliases you provided with no success. None of the aliases exist on our system.

We trust that this information has been of help, and we wish you luck in your future gaming with us.
Well the same names in todays $200 free tournament so I emailed again and told them I had screenshots

Hi %%%%

Greetings from the Fortune Lounge Casino Group.

Thank you for bringing this to our attention. We have requested that Micro Gamings Collusion and Fraud Centre look in to this.

Should any discrepancies be found the appropriate action will be taken.

Please note that any action taken is at their discretion.
 
is this cheating?

Old Attachment (Invalid)
It's the FIRST page of the Alias, so I wasn't looking for names this just hit me.
Not sure is you can see the names but this tournament will start in about an hour
(Thunderstruck Tournament 12007)
---ant-nik3
----nik-antw
---antnik2
---antxri3
--antxri
--nikantw-hot
--nikantwf
 
Old Attachment (Invalid)
It's the FIRST page of the Alias, so I wasn't looking for names this just hit me.
Not sure is you can see the names but this tournament will start in about an hour
(Thunderstruck Tournament 12007)
---ant-nik3
----nik-antw
---antnik2
---antxri3
--antxri
--nikantw-hot
--nikantwf

If this is a fraudster, what a complete t***!

Why not choose an alias like "imafraudster1" 2,3, etc. Clearly this is one hell of a coincidence, as GENUINE players would want to STAND OUT & BE COUNTED for their prowess. Why else would I be "vinylweatherman" here, and pretty peed off that Laddies won't let me be "vinylweatherman" for THEIR tournament:mad:
I suspect that the problem I saw at Ladbrokes is being exploited by fraudsters, and this would especially be the case with FREE tournaments. Because these are run centrally by Microgaming, individual casinos would be UNABLE to cross check these on their system.
What FL were checking was if those aliases turned up on the ROYAL VEGAS database, and clearly these were aliases playing from one or more of the other MG casinos.
With so many casinos offering these, it would be possible for a single player to have nearly a dozen goes at the free tournaments. This would be enough to considerably enhance their chances.
IF these fraudsters were not stupid, they simply would never be caught under the present system, as it seems driven by having other players query suspicious aliases with individual casino support centres.

Closely matching aliases can also have an innocent explanation, so this does not PROVE fraud, it just gives cause to investigate.

IF someone else already had "vinylweatherman", I would probably try something similar, such as "-vinylweatherman", or add "--" or "---" to the front, or a trailing number, as low as I could get. So, if someone wanted to have a simple, but common, alias, a load of variants with only incremental numbers to tell them apart would be the result as players all tried to get as close as possible to their preferred choice.

What makes the above look odd is the choice of a name pair, rather than a single name or unique handle, such as a forum identity. This makes it look like a pair of schemers, perhaps an Anthony and a Nick, who are colluding to defraud the tournament system of small, but plentiful, wins from the free tournaments. If they hit a big one, such as the weekender, they could ditch the bad starts, and only rebuy when the had a good run. This would mean they would not get spotted, say, for taking more than one prize in the leaderboard top 17, which by default is displayed.

MG do indeed need to explain this, or it means honest players are getting ripped off unofficially, as well as through the "999 rebuys" sanctioned by MG, 100% of which goes to profit, and 0% towards the eventual prize pot.
 
I'm more suspicious of two dodgy sounding names that keep popping up when I've been playing tournaments recently...

"-----Simmo" and "spearmaster"

Sounds well dodgy to me...
 
Vinylweatherman needs a job ib support

You are RIGHT in EVERY THING you say Vinylweatherman, you would do good in support:thumbsup:


THIS JUST GOES TO SHOW YOU CAN CHEAT IN ON LINE AND NO ONE CARES AS LONG AS CASINO AND POKER MAKE $$$$$$$$$$$$$$$:notworthy
 
You are so RIGHT again lol. :)
I got this answer from ladbroks
Have asked them to check with microgaming as I don't want to lose any winnings.(awaiting reply)

We have investigated your query and can advise that a player can only
have one MPV alias per Casino provider, but it is possible to have an
alias with more than one Casino provider as long as each alias is
different.If we can be of any further assistance, please contact us again and we will be more than happy to help you.

Kind regards,

Ian
Customer Services
Ladbrokes Online Gaming
 
You are so RIGHT again lol. :)
I got this answer from ladbroks
Have asked them to check with microgaming as I don't want to lose any winnings.(awaiting reply)

We have investigated your query and can advise that a player can only
have one MPV alias per Casino provider, but it is possible to have an
alias with more than one Casino provider as long as each alias is
different.If we can be of any further assistance, please contact us again and we will be more than happy to help you.

Kind regards,

Ian
Customer Services
Ladbrokes Online Gaming

That's bollox yet again.

The terms allow only ONE alias over the ENTIRE MPV SYSTEM, and you must verify it each time you access MPV for the first time at a new MG casino.

If the tournament is local to the one provider, you MAY be OK, however, this interpretation would make it OK to have different aliases at, say, Jackpot Factory, Grand Prive, Fortune Lounge, 32Red, Ladbrokes, and more as they are added, this would give at least 5 tries at each single freeroll tournament, the weekender, and any central special event, and this would imply this is OK.
This might indicate that what looks like fraud with that list of similar usernames, is probably quite OK under this ruling from Ladbrokes.

Since players cannot themselves get a ruling from MG, who run this, and Ladbrokes claim this has come from them, why then do the rules given when we actually access the MPV and create an alias say we CAN'T have different aliases with different providers.

Normally, the first time you access the MPV, you get a screen that asks "is this you", and displays the alias stored against your details on the central MPV, in order to create a new one with the new provider, it is normally necessary to LIE and say "no", and only then can you create a new alias. At Ladbrokes though, this does not happen, it does not detect anything from the MPV and just takes you to the "create new alias" screen. The problem is that you can then exploit this new alias at other casinos in the MPV network, provided you have not already registered one, and this could allow more than one entry in the various central tournaments.
Players who spotted this flaw early enough, could easily have half a dozen different aliases, and be having quite an advantage when it comes to the first round of "freeroll" tournaments, as they get 5 or so chances, and can pick the best of these to pursue with continues, or indeed just not bother & hope for a decent first round hit and a few small prizes.
 
AGREE Agree,,
I have a reply to funny, they don't how these tournaments work.
I will send another email stating what you have just said, can't wait for reply.lol

Thank you for your e-mail regarding account 'umissme'. With regards to your query, I can confirm the following: - you only have one MPV alias on Ladbrokes, and this is '---whocares---'. - you are only allowed on alias per company, but you may be registered at several companies - when you play a tournament on, say, Royal Vegas, you are only playing against other Royal Vegas players. When you are playing an identical looking tournament on Ladbrokes, you are only playing against other Ladbrokes players. The two tournaments are not connected except that they were made by the same software supplier and look similar. - The only reason you were unable to register "umissme" as your Ladbrokes MPV alias is likely because another player had already bagged it. I hope this email has answered all your queries. If we can be of any further assistance, please contact us again and we will be more than happy to help you. Kind RegardsPriyaCustomer ServicesLadbrokes Online Gaming
 
Last edited:
AGREE Agree,,
I have a reply to funny, they don't how these tournaments work.
I will send another email stating what you have just said, can't waite for reply.loladded

Thank you for your e-mail regarding account 'umissme'. With regards to your query, I can confirm the following: - you only have one MPV alias on Ladbrokes, and this is '---whocares---'. - you are only allowed on alias per company, but you may be registered at several companies - when you play a tournament on, say, Royal Vegas, you are only playing against other Royal Vegas players. When you are playing an identical looking tournament on Ladbrokes, you are only playing against other Ladbrokes players. The two tournaments are not connected except that they were made by the same software supplier and look similar. - The only reason you were unable to register "umissme" as your Ladbrokes MPV alias is likely because another player had already bagged it. I hope this email has answered all your queries. If we can be of any further assistance, please contact us again and we will be more than happy to help you. Kind RegardsPriyaCustomer ServicesLadbrokes Online Gaming

Complete hogwash, bullshite, and bollox. The MAJORITY of the tournaments are central, such as the $20,000 weekender, and the many $200, $500, events on Tomb Raider, Thunderstruck etc. You play against players at ALL the casinos operating the tournaments. The ONLY tournaments where this would be true are the LOCAL ones that individual companies have the option to put on, such as the Jackpot Factory "blog" tournaments, the Royal Vegas 150K satellites and final, the Grand Prive loyalty freerolls, AND, of course, the Ladbrokes February Tomb Raider event.
 
I sent a screenshot to alljackpots about the 7 aliases (I don't know why I am bothering with this.:notworthy Lets all cheat lol

The reply

Thank you for contacting All Jackpots Casino about your concerns regarding the security of the Thunderstruck tournament.

I have reviewed the screenshots you provided and as far as I can see, it appears that the three aliases you specified are the result of three different players choosing similar aliases.
Since it is technically impossible for a single player to register for any tournament on the same computer IP address under different aliases, this could most likely be three friends registering similar aliases on different computers . . . or simply a coincidence.



While I do not believe that in this particular instance there has been any misconduct or attempt to circumvent the tournament rules, I do want to thank you for your vigilance and awareness of the possibility that this might have been an attempt to override the regulations.



It is awareness such as yours that helps All Jackpots Factory to maintain the high level of security for both the personal and financial security of our players.

Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.

Best Regards,
Lex
 
The inability to choose the same alias doesn't involve just Ladbrokes. I changed the currency of my account at Spin Palace and when I tried to play slot tournaments, I wasn't able to take the same alias anymore and I was forced to choose a new alias. So there are situations where you are not able to use the same alias. I think that in this situation it is also unfair that you risk winnings being confiscated due to "only one alias rule".
 
Reply from ladbrokes, wait and see.

Thank you for your e-mail. As far as we are aware players are only able to have one alias per gaming company. However, due to your comments we are currently seeking clarification on this matter and will revert to you once we have the same. In regard to your claim that most tournaments are central, you are correct in saying this. However, there are certain tournaments specificto Ladbrokes customers. If we can be of any further assistance, please contact us again and we will be more than happy to help you. Kind Regards AndrewCustomer ServicesLadbrokes Online Gaming
 
The inability to choose the same alias doesn't involve just Ladbrokes. I changed the currency of my account at Spin Palace and when I tried to play slot tournaments, I wasn't able to take the same alias anymore and I was forced to choose a new alias. So there are situations where you are not able to use the same alias. I think that in this situation it is also unfair that you risk winnings being confiscated due to "only one alias rule".

AGREE, It's not for the likes of us to see this and tell them whats wrong.
THEY SHOULD KNOW and stop people trying to cheat.
 
The trouble is these people never play so I think they don't know how it works, I don't really give a S let them cheat, I don't get paid to find them

Reply from alljackpots

Thank you for getting back to us at All Jackpots Casino about your concerns regarding the tournaments.

I surely understand your concerns and appreciate your awareness, however as we mentioned in our previous emails Microgaming is very thorough. They have a high secure system that checks for any type of fraud activity



Also as for your query, players are not able to logout and then log back in with a different alias it is technically impossible.

For more information regarding Microgaming click on the link below:

You do not have permission to view link Log in or register now.
 
This is a "head in the sand" approach from Jackpot Factory. It would NEVER compromise THEIR tournaments, only the CENTRAL ones.

I could have my main alias, but another at Ladbrokes. What stops me from entering a CENTRAL tournament at All Jackpots with my main alias, and then entering it a second time with an alias from Ladbrokes.

It seems the casinos just don't care, they have such blind faith in the integrity of the system that even when a flaw is waved under their noses, they remain in denial.
Fraudsters are going to laugh in their faces, if not already doing so. All that they need to do is override the "watertight security" like so. When you attempt to load from MPV for the FIRST time in any account, and you get the screen that says that your central alias has been detected, and asks you to confirm it, just say "it's not me". It will then let you create another alias for this casino provider. This way, you can create several aliases, one with each provider. Each casino group has NO WAY TO CHECK whether a player with a different alias is you UNLESS from their LOCAL client. If you are playing two aliases on two DIFFERENT MG casinos, the security checks fail - they don't expext this, and cannot check without CENTRALLY sharing ALL player details between each other, which is not allowed under current privacy protection guidelines. MG themselves can carry out some checks when tournaments are entered, but they don't have full details, only records of those players accessing the tournaments, and from what IP and machine. These may not even work, as they have to cater for where a couple have accounts at DIFFERENT MG casinos, thus not breaking multiple account rules, and have created DIFFERENT aliases, as they are REQUIRED to do because they are TWO DIFFERENT PEOPLE.

The risk still stands that this situation is a mess of confusion, and exposes players to the danger of being accused of MPV fraud for being discovered as having more than one alias. It is not at all obvious what MPV tournaments are central, and which are local, as different casinos handle local events differently. Some create a separate place for them, so it is easy to tell, but others, such as All Jackpots, just lump them in with the "scheduled" tournaments, making them a mix of central and local events. Players would only know they were local if they were promoted as such. Just having "$xxx all day freeroll" as they do now gives NO indication that this is a LOCAL, and not a CENTRAL, tournament.

Since they all seem happy with this state of affairs, go on you fraudsters and advantage players, give it a go, but remember it's a risk, as if enough of you do it they will pull their heads out of the sand, or their a$$es, and FIX it! (with any luck;) ).
 
I agree with all you say,but they don't seem to care and it's not MY job to find these people who are CHEATING. I only passed the names on so they could check it out.
I also asked for microgaming email address but have never got it.
Have also asked them to pass my email on to them.

Reply from alljackpots

Thank you for getting back to us at All Jackpots Casino with your comments.
I can surely understand your concerns in this matter and we appreciate your attention.

Regarding the multiple aliases, as we mentioned since we have a large amount of players it is possible that players use similar aliases. As far as using different aliases in the same Tournament for example the $20,000 Weekender Tournament it may be very problematic as Microgaming picks up on this.Microgaming is in charge of fraud groups, linked accounts and assures
the safety of our players.

Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Haley
All Jackpots Casino Customer Service
A Jackpot Factory Casino
 
I have just remembered I was playing at 3 of the microgaming poker sites it was about 2 years ago.
I had 3 different names it was either my first name didnt come up or I thought it was ok to do another name.
About a month later I was blocked from all my poker accounts, each poker site told me I was using multiple accounts, at the time I didnt realise they was all part of microgaming.
It took me a week to sort it all out as I had to email the support at each site and they forwarded the emails on to microgaming.
I did tell them that in no way was I cheating and NEVER entered any tournaments that was shared with the other sites.
They sorted it out and now I have just one name on microgaming sites.
I am sure they could tell I wasnt cheating and never entered any shared tournament. (truth was I didnt know they had shared tournament and didnt know they was all linked)
 
I have just remembered I was playing at 3 of the microgaming poker sites it was about 2 years ago.
I had 3 different names it was either my first name didnt come up or I thought it was ok to do another name.
About a month later I was blocked from all my poker accounts, each poker site told me I was using multiple accounts, at the time I didnt realise they was all part of microgaming.
It took me a week to sort it all out as I had to email the support at each site and they forwarded the emails on to microgaming.
I did tell them that in no way was I cheating and NEVER entered any tournaments that was shared with the other sites.
They sorted it out and now I have just one name on microgaming sites.
I am sure they could tell I wasnt cheating and never entered any shared tournament. (truth was I didnt know they had shared tournament and didnt know they was all linked)

This demonstrates one of my points clearly. A player who is FORCED to choose a second MPV alias there has no way of determining what MG will regard as "fraud", and may easily find themselves in a similar situation as for Prima Poker, where they play CENTRAL tournaments at Ladbrokes, and also at, say, All Jackpots. Even if they didn't duplicate entries, they may STILL be picked up, and since there is no indication as to what is a central, or local, tournament under the "scheduled" tab, they may well accidentally duplicate entries in a single tournament.
If this bug becomes more widespread, and MG continue to keep their heads in the sand, more players could end up being affected by accusations of fraud, and complaints will begin to flow. Since this bug has only affected Ladbrokes, and where players request a currency change (which means being transferred to a new account), there are probably only a few players with more than one alias, yet are genuine, and not deliberately trying to use this bug to rip off MPV systems.
 

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