Ladbrokes February Tomb Raider tournament - Question.

vinylweatherman

You type well loads
CAG
MM
I have tried to play the February Freeroll feeders to a grand tournament mid month. When I join, as expected, I am asked to choose an alias for the Microgaming multiplayer tournamements, however, I am not allowed to use my existing one, but have to choose a SECOND one just for Ladbrokes.

I have raised this with support, who confirm this to be the case, BUT, I am worried because this appears to be in breach of the centrally applied rules for players and casinos who participate in these tournaments.

IF I folow the advice of Ladbrokes support, I worry that I could find myself in trouble not with them, but other casinos in the tournament network.

My question, is this YET AGAIN, a case of Ladbrokes support talking "complete bollox", or have they somehow cut a special deal with Microgaming to allow this because they do not use Microgaming registration, but their own.

I asked support for further clarification on these points, but this was the best they could manage:-

Thank you for your e-mail.

Thank you also for your comments, which we will certainly consider.

If we can be of any further assistance, please contact us again and we
will be more than happy to help you.
Their original answer being:-

Thank you for your e-mail.

Our slots tournaments do indeed require a separate 'alias'. We are
sorry for any inconvenience to you.


If we can be of any further assistance, please contact us again and we
will be more than happy to help you.

My original question about this:-

Dear Promotions,
I have noticed that this month you are running a special
tournament
on Tomb Raider, but WHY can't I use my regular Microgaming tournament
username at Ladbrokes, I have had no trouble with this at ANY other MG
casino, but your software wants me to create a new one just for
Ladbrokes.
 

cheekymonkey

Dormant account
Typical response from their support team.

All I know is that Laddies are independent of the Prima Poker network, so maybe they are also independent when it comes to slot tournies?

You need to find someone with a brain that's in fully working order who can answer your query in more detail.

I'm pretty sure that the support team at Laddies are also earning below the minimum wage. :p

Oh and you can also expect this type of response from their VIP team too. :oops:
 

Nifty29

Dormant account
I noticed this too - I thought the rule was always that you were only allowed ONE id on the MG multiplayer network??

I see they also stuffed up the scratchie thing again this month - anyone see the problem with this from the promo page??

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The more you play the more chances you have to win...Once qualification is met you will receive a love heart and could win up to 100 worth of free chips.

Youd be barmy to miss out on this fantastic offer!
 

vinylweatherman

You type well loads
CAG
MM
mark of Medusa works, got a broken heart today (in more ways than one:D).
I have had their support "talking bollox" all through January. They simply CANNOT get even the slightest grip. I have YET AGAIN had to tell them how their OWN CASINO works. They CANNOT communicate effectively with their scratchcard supplier, who seem serially incompetent, yet they assure me that it is safe for them to send my details to them in order to issue the cards. I asked the obvious question, why not do it "in house", and have better communications, and better security of information.

I have NOT submitted an extra alias, as although they are independent at poker, they are NOT independent when it comes to the MG tournaments, as they offer all the central ones as well as this local promo for Tomb Raider. If I create a second alias, what is there to stop me from playing all the freerolls TWICE, and the weekender TWICE, which is probably why this single alias rule is there in the first place.

I have decided to ask a casino like 32Red, where I might speak with someone with more than a couple of braincells, and see if THEY can see a problem with creating a second alias for use at Ladbrokes. Even if it works, it could upset the software the next time I am asked to verify my alias, and could end up with me being blocked everywhere EXCEPT Ladbrokes, and with a huge mess to clear up with MG, who don't offer player support in the first place.
 

umissme

Dormant account
mark of Medusa works, got a broken heart today (in more ways than one:D).


I have decided to ask a casino like 32Red, where I might speak with someone with more than a couple of braincells, and see if THEY can see a problem with creating a second alias for use at Ladbrokes. Even if it works, it could upset the software the next time I am asked to verify my alias, and could end up with me being blocked everywhere EXCEPT Ladbrokes, and with a huge mess to clear up with MG, who don't offer player support in the first place.

Funny I was playing the tombraider $200free tournament and noticed these names. this was yesterday
---ant-nik3
--ant-nik2
--ant-nik3
--nikantwf
there was a few more names that all looked similar, I emailed support at royal Vegas and this was the reply.
Thank you for your email.

Hi %%%,
I have queried your account and I can confirm the following.

I have tried to locate details for all the aliases you provided with no success. None of the aliases exist on our system.

We trust that this information has been of help, and we wish you luck in your future gaming with us.
Well the same names in todays $200 free tournament so I emailed again and told them I had screenshots

Hi %%%%

Greetings from the Fortune Lounge Casino Group.

Thank you for bringing this to our attention. We have requested that Micro Gamings Collusion and Fraud Centre look in to this.

Should any discrepancies be found the appropriate action will be taken.

Please note that any action taken is at their discretion.
 

umissme

Dormant account
is this cheating?

View attachment 10915
It's the FIRST page of the Alias, so I wasn't looking for names this just hit me.
Not sure is you can see the names but this tournament will start in about an hour
(Thunderstruck Tournament 12007)
---ant-nik3
----nik-antw
---antnik2
---antxri3
--antxri
--nikantw-hot
--nikantwf
 

vinylweatherman

You type well loads
CAG
MM
View attachment 10915
It's the FIRST page of the Alias, so I wasn't looking for names this just hit me.
Not sure is you can see the names but this tournament will start in about an hour
(Thunderstruck Tournament 12007)
---ant-nik3
----nik-antw
---antnik2
---antxri3
--antxri
--nikantw-hot
--nikantwf
If this is a fraudster, what a complete t***!

Why not choose an alias like "imafraudster1" 2,3, etc. Clearly this is one hell of a coincidence, as GENUINE players would want to STAND OUT & BE COUNTED for their prowess. Why else would I be "vinylweatherman" here, and pretty peed off that Laddies won't let me be "vinylweatherman" for THEIR tournament:mad:
I suspect that the problem I saw at Ladbrokes is being exploited by fraudsters, and this would especially be the case with FREE tournaments. Because these are run centrally by Microgaming, individual casinos would be UNABLE to cross check these on their system.
What FL were checking was if those aliases turned up on the ROYAL VEGAS database, and clearly these were aliases playing from one or more of the other MG casinos.
With so many casinos offering these, it would be possible for a single player to have nearly a dozen goes at the free tournaments. This would be enough to considerably enhance their chances.
IF these fraudsters were not stupid, they simply would never be caught under the present system, as it seems driven by having other players query suspicious aliases with individual casino support centres.

Closely matching aliases can also have an innocent explanation, so this does not PROVE fraud, it just gives cause to investigate.

IF someone else already had "vinylweatherman", I would probably try something similar, such as "-vinylweatherman", or add "--" or "---" to the front, or a trailing number, as low as I could get. So, if someone wanted to have a simple, but common, alias, a load of variants with only incremental numbers to tell them apart would be the result as players all tried to get as close as possible to their preferred choice.

What makes the above look odd is the choice of a name pair, rather than a single name or unique handle, such as a forum identity. This makes it look like a pair of schemers, perhaps an Anthony and a Nick, who are colluding to defraud the tournament system of small, but plentiful, wins from the free tournaments. If they hit a big one, such as the weekender, they could ditch the bad starts, and only rebuy when the had a good run. This would mean they would not get spotted, say, for taking more than one prize in the leaderboard top 17, which by default is displayed.

MG do indeed need to explain this, or it means honest players are getting ripped off unofficially, as well as through the "999 rebuys" sanctioned by MG, 100% of which goes to profit, and 0% towards the eventual prize pot.
 

Slotster!

I predict a riot.
CAG
I'm more suspicious of two dodgy sounding names that keep popping up when I've been playing tournaments recently...

"-----Simmo" and "spearmaster"

Sounds well dodgy to me...
 

umissme

Dormant account
Vinylweatherman needs a job ib support

You are RIGHT in EVERY THING you say Vinylweatherman, you would do good in support:thumbsup:


THIS JUST GOES TO SHOW YOU CAN CHEAT IN ON LINE AND NO ONE CARES AS LONG AS CASINO AND POKER MAKE $$$$$$$$$$$$$$$:notworthy
 

vinylweatherman

You type well loads
CAG
MM
You are RIGHT in EVERY THING you say Vinylweatherman, you would do good in support:thumbsup:


THIS JUST GOES TO SHOW YOU CAN CHEAT IN ON LINE AND NO ONE CARES AS LONG AS CASINO AND POKER MAKE $$$$$$$$$$$$$$$:notworthy

I doub't it - I might give correct answers too often, and cause them to lose $$$$$$$$:D
 

umissme

Dormant account
You are so RIGHT again lol. :)
I got this answer from ladbroks
Have asked them to check with microgaming as I don't want to lose any winnings.(awaiting reply)

We have investigated your query and can advise that a player can only
have one MPV alias per Casino provider, but it is possible to have an
alias with more than one Casino provider as long as each alias is
different.If we can be of any further assistance, please contact us again and we will be more than happy to help you.

Kind regards,

Ian
Customer Services
Ladbrokes Online Gaming
 

vinylweatherman

You type well loads
CAG
MM
You are so RIGHT again lol. :)
I got this answer from ladbroks
Have asked them to check with microgaming as I don't want to lose any winnings.(awaiting reply)

We have investigated your query and can advise that a player can only
have one MPV alias per Casino provider, but it is possible to have an
alias with more than one Casino provider as long as each alias is
different.If we can be of any further assistance, please contact us again and we will be more than happy to help you.

Kind regards,

Ian
Customer Services
Ladbrokes Online Gaming
That's bollox yet again.

The terms allow only ONE alias over the ENTIRE MPV SYSTEM, and you must verify it each time you access MPV for the first time at a new MG casino.

If the tournament is local to the one provider, you MAY be OK, however, this interpretation would make it OK to have different aliases at, say, Jackpot Factory, Grand Prive, Fortune Lounge, 32Red, Ladbrokes, and more as they are added, this would give at least 5 tries at each single freeroll tournament, the weekender, and any central special event, and this would imply this is OK.
This might indicate that what looks like fraud with that list of similar usernames, is probably quite OK under this ruling from Ladbrokes.

Since players cannot themselves get a ruling from MG, who run this, and Ladbrokes claim this has come from them, why then do the rules given when we actually access the MPV and create an alias say we CAN'T have different aliases with different providers.

Normally, the first time you access the MPV, you get a screen that asks "is this you", and displays the alias stored against your details on the central MPV, in order to create a new one with the new provider, it is normally necessary to LIE and say "no", and only then can you create a new alias. At Ladbrokes though, this does not happen, it does not detect anything from the MPV and just takes you to the "create new alias" screen. The problem is that you can then exploit this new alias at other casinos in the MPV network, provided you have not already registered one, and this could allow more than one entry in the various central tournaments.
Players who spotted this flaw early enough, could easily have half a dozen different aliases, and be having quite an advantage when it comes to the first round of "freeroll" tournaments, as they get 5 or so chances, and can pick the best of these to pursue with continues, or indeed just not bother & hope for a decent first round hit and a few small prizes.
 

umissme

Dormant account
AGREE Agree,,
I have a reply to funny, they don't how these tournaments work.
I will send another email stating what you have just said, can't wait for reply.lol

Thank you for your e-mail regarding account 'umissme'. With regards to your query, I can confirm the following: - you only have one MPV alias on Ladbrokes, and this is '---whocares---'. - you are only allowed on alias per company, but you may be registered at several companies - when you play a tournament on, say, Royal Vegas, you are only playing against other Royal Vegas players. When you are playing an identical looking tournament on Ladbrokes, you are only playing against other Ladbrokes players. The two tournaments are not connected except that they were made by the same software supplier and look similar. - The only reason you were unable to register "umissme" as your Ladbrokes MPV alias is likely because another player had already bagged it. I hope this email has answered all your queries. If we can be of any further assistance, please contact us again and we will be more than happy to help you. Kind RegardsPriyaCustomer ServicesLadbrokes Online Gaming
 
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vinylweatherman

You type well loads
CAG
MM
AGREE Agree,,
I have a reply to funny, they don't how these tournaments work.
I will send another email stating what you have just said, can't waite for reply.loladded

Thank you for your e-mail regarding account 'umissme'. With regards to your query, I can confirm the following: - you only have one MPV alias on Ladbrokes, and this is '---whocares---'. - you are only allowed on alias per company, but you may be registered at several companies - when you play a tournament on, say, Royal Vegas, you are only playing against other Royal Vegas players. When you are playing an identical looking tournament on Ladbrokes, you are only playing against other Ladbrokes players. The two tournaments are not connected except that they were made by the same software supplier and look similar. - The only reason you were unable to register "umissme" as your Ladbrokes MPV alias is likely because another player had already bagged it. I hope this email has answered all your queries. If we can be of any further assistance, please contact us again and we will be more than happy to help you. Kind RegardsPriyaCustomer ServicesLadbrokes Online Gaming
Complete hogwash, bullshite, and bollox. The MAJORITY of the tournaments are central, such as the $20,000 weekender, and the many $200, $500, events on Tomb Raider, Thunderstruck etc. You play against players at ALL the casinos operating the tournaments. The ONLY tournaments where this would be true are the LOCAL ones that individual companies have the option to put on, such as the Jackpot Factory "blog" tournaments, the Royal Vegas 150K satellites and final, the Grand Prive loyalty freerolls, AND, of course, the Ladbrokes February Tomb Raider event.
 

chuchu59

gambling addict
PABnonaccred
CAG
I'm more suspicious of two dodgy sounding names that keep popping up when I've been playing tournaments recently...

"-----Simmo" and "spearmaster"

Sounds well dodgy to me...
You mean Simmo and Muppetman dont you?:D:D
 

umissme

Dormant account
I sent a screenshot to alljackpots about the 7 aliases (I don't know why I am bothering with this.:notworthy Lets all cheat lol

The reply

Thank you for contacting All Jackpots Casino about your concerns regarding the security of the Thunderstruck tournament.

I have reviewed the screenshots you provided and as far as I can see, it appears that the three aliases you specified are the result of three different players choosing similar aliases.
Since it is technically impossible for a single player to register for any tournament on the same computer IP address under different aliases, this could most likely be three friends registering similar aliases on different computers . . . or simply a coincidence.



While I do not believe that in this particular instance there has been any misconduct or attempt to circumvent the tournament rules, I do want to thank you for your vigilance and awareness of the possibility that this might have been an attempt to override the regulations.



It is awareness such as yours that helps All Jackpots Factory to maintain the high level of security for both the personal and financial security of our players.

Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.

Best Regards,
Lex
 

Jufo

Three-toed sloth
The inability to choose the same alias doesn't involve just Ladbrokes. I changed the currency of my account at Spin Palace and when I tried to play slot tournaments, I wasn't able to take the same alias anymore and I was forced to choose a new alias. So there are situations where you are not able to use the same alias. I think that in this situation it is also unfair that you risk winnings being confiscated due to "only one alias rule".
 

umissme

Dormant account
Reply from ladbrokes, wait and see.

Thank you for your e-mail. As far as we are aware players are only able to have one alias per gaming company. However, due to your comments we are currently seeking clarification on this matter and will revert to you once we have the same. In regard to your claim that most tournaments are central, you are correct in saying this. However, there are certain tournaments specificto Ladbrokes customers. If we can be of any further assistance, please contact us again and we will be more than happy to help you. Kind Regards AndrewCustomer ServicesLadbrokes Online Gaming
 

umissme

Dormant account
The inability to choose the same alias doesn't involve just Ladbrokes. I changed the currency of my account at Spin Palace and when I tried to play slot tournaments, I wasn't able to take the same alias anymore and I was forced to choose a new alias. So there are situations where you are not able to use the same alias. I think that in this situation it is also unfair that you risk winnings being confiscated due to "only one alias rule".
AGREE, It's not for the likes of us to see this and tell them whats wrong.
THEY SHOULD KNOW and stop people trying to cheat.
 

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