Ladbrokes 2022 aml and pof

simon3311

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Should I of been aloud to deposit 40k in 1 day in 40 x 1k deposits

I currently have a thread with betfred for a different reason.

I'm not a rampage to recover all my gsmbling loses it's its only once you access my problem gambling I really understand the amount spending and I fully understand I was my choice to gamble but it obviously would of been flagged as a concern from the way I was spending and the way I was and don't feel I was protected atall .

I've just read the BBC case in 2022 which is pretty much the same time I was using ladbrokes and the cases around that time are all very similar.

Just would like opions please.
I have not complained as yet as my last complaints process was 21 months long pretty full on and resolving the problem gsmbler in me as lead to allot of research

I won 72k in winning that I was online for 72 hours pretty with no break

I withdrew that pretty much when thst cleared I just redeposited around 40-45k in 1 day over .

Over that period I had a 3 hours period off the over 3 days online spinning 35 quid spins

Just winnings that money was very far from a healthy process and was generally spending 6 hours a day previous to this and was never flagged as a risk of harm and it was very obvious looking back that every process of the way I gsmbled was shocking

Thanks

Please don't rip.me a new 1 as I'm fully aware now the choices I choose but then I has no idea how much harm it was causing
 
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I am sorry to hear that you have another tale of gambling woes to share with us, this time at another very prominent gambling company in the UK. In fact, Ladbrokes' parent company, Entain, is now one of the biggest gambling companies in the world.

It doesn't sound right that you were allowed to gamble this much money in such a short space of time or that you were allowed to play for long sessions of up to 72 hours without a break.

But what are the rules around this for operators? Perhaps some of the knowledgeable community here at Casinomeister will lay it out for you later today. From what I know, there is still a lack of protection for you in this situation, despite the Gambling Commission saying they intended to prioritise protecting 'minors and problem gamblers' with all the 'checks and balances' they have brought in since 2017.

There is sadly no rep at Casinomeister to talk to from either Ladbrokes or Entain (that is a sad state of affairs)

So, here are some suggestions for you:

  • Submit a PAB through Casinomeister
  • Submit a complaint through the ADR service recommended by Ladbrokes
  • Make a complaint to the Gambling Commission, but you will be pushed to the one above first
  • Tell the press. eg BBC, Guardian

I have only added that last one on the list as you said you had read a similar story about someone else who had lost large amounts of money in a very short space of time.

If you are still gambling you should also STOP right now and get help. It's time to knock this on the head as you have shown in more than one thread that you have gambling addiction issues and that is very unhealthy for you and your family.
 
Tell the press. eg BBC, Guardian
Just to add to Conker's comment. If you do go down this route, this is the best person who is likely to be very receptive to your story.

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He used to be quite prominent on Twitter/X but not so much these days.

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Just to add to Conker's comment. If you do go down this route, this is the best person who is likely to be very receptive to your story.

You do not have permission to view link Log in or register now.


He used to be quite prominent on Twitter/X but not so much these days.

You do not have permission to view link Log in or register now.
I still gamble but have very low deposit limits.
I had very similar case with dream vega living in New Zealand I won just over million dollars and wasn't aloud to withdraw more than 5k a week and 24 hours late I lost every I won in 6 hours. But thats the MGA so not worth pursuing . 35k spins on roulette makes me feel sick now thinking what I did.
 
I still gamble but have very low deposit limits.
I had very similar case with dream vega living in New Zealand I won just over million dollars and wasn't aloud to withdraw more than 5k a week and 24 hours late I lost every I won in 6 hours. But thats the MGA so not worth pursuing . 35k spins on roulette makes me feel sick now thinking what I did.
Even with limits, I think you should heed the advice and stop completely, nothing good will come of it. I also think that being able to non-chalantly bring up that you also lost $1M before but that it isn't worth pursuing speaks for itself.

I'm 99% sure White hat sites have a term that is if you win over 50 or 100k they have to pay you out in 10 installments over 10 months, rather than 46 it would have taken.
 
Even with limits, I think you should heed the advice and stop completely, nothing good will come of it. I also think that being able to non-chalantly bring up that you also lost $1M before but that it isn't worth pursuing speaks for itself.

I'm 99% sure White hat sites have a term that is if you win over 50 or 100k they have to pay you out in 10 installments over 10 months, rather than 46 it would have taken.
It does state the maximum withdrawal is 10k if requested the manager dealing with my account took 7 days to respond regarding my request to up my limit.
 
I tried to the mga that was pointless the ADR had no interest in my transaction and game play data which took my 6 months to get files that weren't corrupted. If you know I way I have all the evidence just need to a xonp . My communication ended with dream vegas around 6 months ago as would no longer reply to my communications
 
I tried to the mga that was pointless the ADR had no interest in my transaction and game play data which took my 6 months to get files that weren't corrupted. If you know I way I have all the evidence just need to a xonp . My communication ended with dream vegas around 6 months ago as would no longer reply to my communications
I have all the data and correspondence to back this I just need the right person to help me get it to l where I need to be .
The case was 4 years ago but communication was extremely delayed and ongoing the whole time
 
I have all the data and correspondence to back this I just need the right person to help me get it to l where I need to be .
The case was 4 years ago but communication was extremely delayed and ongoing the whole time
Don't think my brain could handle another thread lol
 
It does state the maximum withdrawal is 10k if requested the manager dealing with my account took 7 days to respond regarding my request to up my limit.
I only used the canadian version so perhaps terms were slightly different but the canadian version has a term 10.4 that states if you win CA$100,000 or more they have the right to divide that into 10 equal installments of 10% over 10 months.

What exactly did they do wrong? Sounds like you got frustrated that your funds were stuck for 200 weeks and weren't aware of the installment term or it wasn't present 4 years ago, and subsequently went nuclear on the balance. Did live chat force you to do it through your VIP contact or could they not have been the point of contact?

Anyways I do think you are right that it would be good for you to dredge this up as well since it would be futile and no good for you to remember constantly.
 
I only used the canadian version so perhaps terms were slightly different but the canadian version has a term 10.4 that states if you win CA$100,000 or more they have the right to divide that into 10 equal installments of 10% over 10 months.

What exactly did they do wrong? Sounds like you got frustrated that your funds were stuck for 200 weeks and weren't aware of the installment term or it wasn't present 4 years ago, and subsequently went nuclear on the balance. Did live chat force you to do it through your VIP contact or could they not have been the point of contact?

Anyways I do think you are right that it would be good for you to dredge this up as well since it would be futile and no good for you to remember constantly.
I was offered 10k a week withdrawel 1.2 mil

I'd deposited over 200k that year so they were fully aware the funds wouldn't last long
 
I'll quote what I mentioned in the other thread for completeness, since I hadn't realised you'd already posted:
You can start a new thread for it, but given the time elapsed your options are going to be fairly limited - as we discussed earlier in the thread ADR normally reject complaints over 12 months old (with exceptions: the previous scenario counts as one, this would likely not).

Also the act of problem gambling alone isn't enough to warrant a refund, the amount of self-exclusion fraud put paid to that concept a few years ago. So there would need to be a clear and obvious error from Ladbrokes, and even then given the time elapsed that may not be sufficient.

At least you are starting to put the problem into perspective, and hopefully you are getting help where needed - it sounds like a lot of money and the intensity of gambling advertising (both honest and dishonest) is putting a lot of people to the test right now.

--

Entain claim to be an award-winning responsible gambling operator, so much so they announced this on social media (for their US operation) the same day they were clobbered with a record-breaking (at the time) £17m UKGC fine for RG failures.

There is considerable evidence of them abusing processes to disadvantage customers - particularly around RG and ADR, and also lying about RTPs for 4 months due to a "system upgrade" and then tried to cover it up afterwards.

They are very much the elephant in the room when it comes to the UKGC, because despite the mountain of license breaches they still hold a license.

I am sorry to hear that you have another tale of gambling woes to share with us, this time at another very prominent gambling company in the UK. In fact, Ladbrokes' parent company, Entain, is now one of the biggest gambling companies in the world.
I'm not sure this is true anymore, their share price has tanked 60% in the past 3 years - they were worth £14bn in September 2021, now it's £5bn. By contrast, Flutter - or PaddyPowerBetfairSkyStarsTombola if you prefer - was £27bn then and is £39bn now.

They are still a big company, but they've fallen out of the top flight.

So, here are some suggestions for you:

  • Submit a PAB through Casinomeister
  • Submit a complaint through the ADR service recommended by Ladbrokes
  • Make a complaint to the Gambling Commission, but you will be pushed to the one above first
  • Tell the press. eg BBC, Guardian

ADR options will be limited because of the amount of time elapsed - Ladbrokes will work with their designated ADR (assuming you can find it, they love to push people into black holes), and the designated ADR will point out it's been more than 12 months and probably wash their hands of it.

The complaint to the UKGC may help with the bigger picture, but they won't intervene with "disputes" which means that isn't a path to getting your money back. Which leaves press coverage, and potentially legal action.

The reason the newer "players at risk" rules have come in is precisely because previous operators - particularly Entain - have taken the piss and turned a blind eye to it. The problem is that alone is unlikely to be sufficient, because it comes across as a "sore loser" situation rather than something more substantial. Similarly you can't apply modern standards retroactively, even if they should have behaved responsibly at the time.

So pressure from the media might be the play here, it's a tough one because the time elapsed limits your options considerably.

If you are still gambling you should also STOP right now and get help. It's time to knock this on the head as you have shown in more than one thread that you have gambling addiction issues and that is very unhealthy for you and your family.

I still gamble but have very low deposit limits.
I had very similar case with dream vega living in New Zealand I won just over million dollars and wasn't aloud to withdraw more than 5k a week and 24 hours late I lost every I won in 6 hours. But thats the MGA so not worth pursuing . 35k spins on roulette makes me feel sick now thinking what I did.

Oh boy... I figured there was a lot of money involved given my involvement with the previous thread, I was not expecting to see that kind of number. 🤢

I have to agree with conker here, if your addictive tendencies are that strong then going cold turkey is probably the best strategy here - it only takes one relapse and you would be writing a new thread about another five figure loss.

As you've sadly discovered, predatory operators have low withdrawal limits for that reason - if you hit a monster pay, they can stall you out for weeks or months until it has been paid in full, hoping you will lose some or all of it back in the interim. They continue to do it because it works, with devastating consequences for the player...
 
I was aloud to discuss my account with my vip contact who wasn't contactable they offered my 8k for the inconvenience lol
Wasnt*
I'll quote what I mentioned in the other thread for completeness, since I hadn't realised you'd already posted:


--

Entain claim to be an award-winning responsible gambling operator, so much so they announced this on social media (for their US operation) the same day they were clobbered with a record-breaking (at the time) £17m UKGC fine for RG failures.

There is considerable evidence of them abusing processes to disadvantage customers - particularly around RG and ADR, and also lying about RTPs for 4 months due to a "system upgrade" and then tried to cover it up afterwards.

They are very much the elephant in the room when it comes to the UKGC, because despite the mountain of license breaches they still hold a license.


I'm not sure this is true anymore, their share price has tanked 60% in the past 3 years - they were worth £14bn in September 2021, now it's £5bn. By contrast, Flutter - or PaddyPowerBetfairSkyStarsTombola if you prefer - was £27bn then and is £39bn now.

They are still a big company, but they've fallen out of the top flight.



ADR options will be limited because of the amount of time elapsed - Ladbrokes will work with their designated ADR (assuming you can find it, they love to push people into black holes), and the designated ADR will point out it's been more than 12 months and probably wash their hands of it.

The complaint to the UKGC may help with the bigger picture, but they won't intervene with "disputes" which means that isn't a path to getting your money back. Which leaves press coverage, and potentially legal action.

The reason the newer "players at risk" rules have come in is precisely because previous operators - particularly Entain - have taken the piss and turned a blind eye to it. The problem is that alone is unlikely to be sufficient, because it comes across as a "sore loser" situation rather than something more substantial. Similarly you can't apply modern standards retroactively, even if they should have behaved responsibly at the time.

So pressure from the media might be the play here, it's a tough one because the time elapsed limits your options considerably.





Oh boy... I figured there was a lot of money involved given my involvement with the previous thread, I was not expecting to see that kind of number. 🤢

I have to agree with conker here, if your addictive tendencies are that strong then going cold turkey is probably the best strategy here - it only takes one relapse and you would be writing a new thread about another five figure loss.

As you've sadly discovered, predatory operators have low withdrawal limits for that reason - if you hit a monster pay, they can stall you out for weeks or months until it has been paid in full, hoping you will lose some or all of it back in the interim. They continue to do it because it works, with devastating consequences for the player...
The main for the time its taken wasn't through my lack of trying. Complaint response where not very responsive .

Can also add that no pof or affordability ore AMl checks where asked for until I got the phone call regarding my big win.

And they disclosed I never triggered gsmbling related harm considering I was depositing on 18k a month of borrowed money for that to he considered my disposable Income I'd be on 2 million a year year after tax . I could list multiple other protectionfailures that weren't abided by and If i had an option to move forward I would.
The time frame is an issue but there are factors involved that where not dictated by myself
 
If you have the stomach for it then your Ladbrokes situation looks like one to discuss with the press about. They are in the rogue pit here at Casinomeister for a reason, however companies like Entain/Ladbrokes really hate bad publicity, especially when it comes to sounding like they are exploiting vulnerable people. Webzcas gave you a good contact to speak to above.

Your DreamVegas case is an interesting one, as the amount of money involved is so large. I don't know if any solicitors that do this with Gambling winnings, but you might want to consider finding a solicitor who would take this on pro-bono (no win no fee). They might want something ridiculous like 40% of what they are able to recover, but that would still be substantially more than 100% of nothing, which is what you currently have.
 
Wasnt*

The main for the time its taken wasn't through my lack of trying. Complaint response where not very responsive .

Can also add that no pof or affordability ore AMl checks where asked for until I got the phone call regarding my big win.

And they disclosed I never triggered gsmbling related harm considering I was depositing on 18k a month of borrowed money for that to he considered my disposable Income I'd be on 2 million a year year after tax . I could list multiple other protectionfailures that weren't abided by and If i had an option to move forward I would.
The time frame is an issue but there are factors involved that where not dictated by myself
For anybody looking to gamble for light entertainment take up net ball and be happy with it !!
That first penny slot at 14 never though it would lead to trail of self destruction
If this doesn't make you access your options then it will only end 1 way
 
I'm not sure this is true anymore, their share price has tanked 60% in the past 3 years - they were worth £14bn in September 2021, now it's £5bn.
It's a relevant point @jasonuk, but they are still big enough to care about their reputation (presumably). Still, every story we hear at Casinomeister connected to Ladbrokes suggests not.
 
If you have the stomach for it then your Ladbrokes situation looks like one to discuss with the press about. They are in the rogue pit here at Casinomeister for a reason, however companies like Entain/Ladbrokes really hate bad publicity, especially when it comes to sounding like they are exploiting vulnerable people. Webzcas gave you a good contact to speak to above.

Your DreamVegas case is an interesting one, as the amount of money involved is so large. I don't know if any solicitors that do this with Gambling winnings, but you might want to consider finding a solicitor who would take this on pro-bono (no win no fee). They might want something ridiculous like 40% of what they are able to recover, but that would still be substantially more than 100% of nothing, which is what you currently have.
They can have 50 percent if there no risk to me to lose more
 
For anybody looking to gamble for light entertainment take up net ball and be happy with it !!
That first penny slot at 14 never though it would lead to trail of self destruction
If this doesn't make you access your options then it will only end 1 way
I started my own gambling odyssey at a similar age. No one truly appreciates that gambling arcades are not in fact harmless, but actually a breeding ground for future gamblers. Most of those gamblers don't go on to develop addictions or get into situations like your own @simon3311, but many here who have experienced addiction will have started gambling somewhere in their teen years and many will have been playing penny slots and 2p nudgers.
 
I started my own gambling odyssey at a similar age. No one truly appreciates that gambling arcades are not in fact harmless, but actually a breeding ground for future gamblers. Most of those gamblers don't go on to develop addictions or get into situations like your own @simon3311, but many here who have experienced addiction will have started gambling somewhere in their teen years and many will have been playing penny slots and 2p nudgers.
10p to 35k spins that's how quick the enjoyment turns to uncontrollable compulsory disrespect for life and untimely the lose of everything you considered important to you.

I'll even pay or your racket sport its on me !!
 

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