- Joined
- Apr 27, 2009
- Location
- the land of snow and maple syrup
im guessing VS as that's in his post aboveMay I ask which casino you work for?
well, and he said, yes, I do (work for VS)
im guessing VS as that's in his post aboveMay I ask which casino you work for?
May I ask which casino you work for?
Stolen funds is an example. If a customer loses 10,000 eur in a month and works as an accountant, that would be a case where you would need to investigate SOW.
I presumed you wouldn't be transparent but no harm in asking.You could but I’m not at liberty to say. But it’s an accredited one
so that would be losses not a deposit or turnover trigger?
Not sure what knowledge you have on the subject. But for your information, UKGC looks mostly at Deposits and Turnover when they audit an operator. They also always refer to the deposits a customer has done in their statements when they have issued fines to operators.
You can think what you want about that, if its right or wrong, but in the end that is how it is.
So basically spunked my funds back in - yes, that's on me - no, casino sure didnt help.
An open thread with no rep feedback, a pm sent early last week with no response, and a support email from last week of 'we'll get back to you' which they never bothered to.
For a group of, what, 10 casinos, and no active responses here, not too promising.
Not PABing - simply will avoid the casino and group....after all, it cost them more than it cost me.
Friends, family, FB and even members here, I get asked for recommendations and I shan't be recommending.. A RL highroller bud wanted to dep here because he wanted to start playing online so I steered him to GUTS and VS instead (after all, GUTS PAID me my WD this week).
Continued GL to those as had successes - for me, back to the casinos are hassle-free
a first for me, but...*shrugs*..little faith I'd see my money, or at least, not minus more headaches than worth, and they frankly just dont seem worth my time nor patronage (and the casino/reps dont seem to give a toss, so it's mutual)...happier to move along to better, less aggro stomping grounds who treat me wellThere was an option to cool off for few days. Sorry should have mentioned it.
Happens to a lot. more than we’d like to admit.
a first for me, but...*shrugs*..little faith I'd see my money, or at least, not minus more headaches than worth, and they frankly just dont seem worth my time nor patronage (and the casino/reps dont seem to give a toss, so it's mutual)...happier to move along to better, less aggro stomping grounds who treat me well
I know mine get processed same day and weekends (and worst, 1st thing Monday) but I hit WD and it's gone from my acct and they took the exact docs refused here, answer my Qs, 24 hr live chat..Hell, this place barely has support (still no rep response to pm, no response to email supposed to get) - I just never had/have issues with them.I get it.
However guts is not quick on the withdrawals either
I know mine get processed same day and weekends (and worst, 1st thing Monday) but I hit WD and it's gone from my acct and they took the exact docs refused here, answer my Qs, 24 hr live chat..Hell, this place barely has support (still no rep response to pm, no response to email supposed to get) - I just never had/have issues with them.
Not saying GUTS is the be all end all - just no grief for me, and with them and VS out there, I know where my $ is going (and getting)
But anyway, that's my feedback. If there werent issues I'd be priaising them, but not the case here.
It may be reversible, I've no clue - I mean, when I hit WD my balance reads 0What? When you hit withdrawal it disappears?
It doesn’t for me. It’s always cancelable. I haven’t played there for that reason in a while.
I’m not understanding. What happened?
You took a break and now they’re not reopening your account?
Yes that is actually part of the issue I was having with them that I cant deposit when a cashout is pending. Not a good policy for a casino to deny deposits and encouraging to reverse instead.
I think alot of their issue is they havent been ready for an increase in traffic to their brands and dont really know how to handle it. I think before they decided to add more popular providers, they should have made themselves prepared and better trained with how things work.
Casinos should make a player feel welcomed when they play there. I always feel like im being dissected from every angle first.
One of their biggest issues for everything is they do not look at things on a player by player basis and instead just treat every situation the same and imply a site wide policy to everything.
I really hope they are listening to player feedback here because they can be a really good casino if they just stop some of this.