Johnnygotthebon vs Videoslots.com

[lockinlove]

It was impossible for me to cash out unless I opened up some sort of wallet. I lost it all. I permanently closed that account.

Oh please. Next time open up a wallet if you really want the money.

This thread has told me two things.

You have a very serious gambling problem and I have a hard time believing you because of the behavior of your posts.

Try posting properly because your posts are incredibly annoying and terribly idiotic.

If you are telling the truth, learn how to control yourself and explain things.

 

[catapultaudio]

We have gone through the op’s case and we have checked all spins he has made on merlin’s millions, and no spin record matches his screenshot. We have however found 2 separate completed spins that combined match his screenshot.

Lucas can you confirm if the two spins are consecutive? If so I think that adds a little weight to the theory of a display glitch has caught the OP out here, though he does state that he watched all five reels spin and the scatters drop in.

I suggest y'all stop trying to prove I am a liar or whatever and get to the truth.

Johnny I realise your english is not perfect, please understand its not that I want to prove your a liar, but people have tried this trick many times in the past and Lucas' evidence does make it look pretty dodgy. If we can establish with certainty that this is an error on the casinos end I'm sure most here would support you receiving some kind of compensation, so please bear with us whilst we try to establish the facts.

My picture is legit. I got scammed! They probably had simulators running while I thought I was playing or something.

Sorry can you just explain a little more about where you get this idea that they would run a simulator or video or something rather than have you actually playing the slot game... Johnny I gotta tell you its just a crazy thought, this is a pretty popular casino, many customers playing games all day long, I presume your balance was updating in sync with the game without issue with the exception of this one spin - how is that possible if you were just watching a video? And are you saying they just picked you at random to receive this 'special' treatment or that everyone playing there is being scammed in this manner? I can only think we are losing something in translation here, if your genuinely something of a high roller I have to assume you get your money from a decent job, meaning your not stupid, but what your saying is frankly well.. pretty stupid. Sorry if thats a bit harsh.

 

[vnboy]

software glitch

i believe dunover has just nailed it. i believe that the op really did see the 3 orbs and i also believe that lucas provide true and acurrate documents of the play history.

a similiar situation has happen to me not to long ago, actually happened a few times. i was play paigow. i clearly had the winning hand but the system indicated ive lost.i quickly took screen shot. what i found out is that due to a glitch or lagging.. my previous hand didnt completely clear off, so the next hand , some card were overlapped. my play history shows and indicates i had the losing but my screenshot clearly shows i had the winning hand. my point is i believe both side. but its seems that both side are closeminded, not willing to have an openmind for other possiblities

 

[The Viking]

Just PAB stop posting and let the pros figure it out glitch no glitch, photshop no photoshop, we will never know so time to let the experts have a go at it

 

[Captain Chaos]

The cycling thing is always spinning. During the whole session. It is normal.

What exact device are you using? I use an iPad Air on Wifi and 4G. I don't get it spinning constantly on mine. Just from the time of pressing spin to the spin completion. It only spins constantly if there is a problem.

 

[catapultaudio]

The OP may well be partly correct, as the slot played on his device is most probably a Flash player video created by the reel stop data coming in from the server, which is essentially what a Youtube video is.

Ah come on mate please you cant say hes partly correct because of that.. or every single one of us is watching essentially a youtube video every time we play a slot. These are ALL Flash/Actionscript applications with the video stopping by command from the server....

 

[BMWSTACK]

Such a weird scenario. First I have seen Johnnys posts elsewhere. I do not belong to the other forum so I just watch. I see the OP always posting large screenshots. He is a bit of a "show off", seems to really like the attention. From his other posts on the other forum I can see he is definitely not very savvy in handling problems. He shoots off like a loose cannon and is not diplomatic at all in trying to get the issues resolved, which obviously does not help.

With this being said, to me the picture looks genuine. The OP does show some large bets and screenshots. I cant see him going through all this on a $5 bet if the pic wasn't genuine. I think the guy is so focused, pissed off, and hell bent on the principle of the matter. We have all been in a scenario where we know we are right and want to see the proper outcome.

Now on to the casinos side, of course the casino isn't cheating and they have the actual layout of the screenshot. But whats the only defense? The screenshot is photo shopped. Although it could be an option I don't think its logical with the Pic I have seen and with the OP's history I have seen. He is correct in saying that they have been investigating the screenshot and concur it looks genuine, but they are investigating it with another source at the time.

So where does that leave us? Could there actually be a glitch that the casino hasn't recognized? It wouldn't be the first time we have seen something like this. I just recall a player swearing they have hit a jackpot on santastic and for days the casino said its not possible. After a lengthy investigation with the software company they found it was an error and then had to go back and check on all people who may have hit that and not been awarded. Errors can happen and of course that wouldn't mean the casino or software are bad it just means it needs to be fixed.

@Johnny-- you have been given option to PAB, but you already have someone investigating it on your behalf at the other forum. They locked the thread and said would reopen when they have information. You have been active in that community and initiated the complaint there. Out of respect for the people trying to help you, you really shouldn't be coming here just to come stir some shit. If you would have come and just had a calm discussion, that's one thing, but as I said above you act like a loose cannon too often.

 

[Freeman]

Just PAB stop posting and let the pros figure it out glitch no glitch, photshop no photoshop, we will never know so time to let the experts have a go at it

Hahaha, that's almost exactly what I said on page one Fantastic thread btw, it has it all

 

[Johnnygotthebon]

Here is an email from the accredited casino!!!

100% match bonus.

What I got was not this.

I got an amount of 200 dollars beside the word bonus. Unable to play it. And every 400 I bet, 20 dollars was mixed into my real balance???????

Is that what the screen shot says.

Accredited casino sent me this email.
Videoslots.com

I forgave them for the lie and deposited 1000 after the fact.

 

[Freeman]

100% match bonus.

What I got was not this.

I got an amount of 200 dollars beside the word bonus. Unable to play it. And every 400 I bet, 20 dollars was mixed into my real balance???????

Is that what the screen shot says.

Accredited casino sent me this email.
Videoslots.com

I forgave them for the lie and deposited 1000 after the fact.

Their bonusterms state that the bonus will be paid in 10% increments following the wager... It's crappy, but that's the term.

 

[Johnnygotthebon]

Such a weird scenario. First I have seen Johnnys posts elsewhere. I do not belong to the other forum so I just watch. I see the OP always posting large screenshots. He is a bit of a "show off", seems to really like the attention. From his other posts on the other forum I can see he is definitely not very savvy in handling problems. He shoots off like a loose cannon and is not diplomatic at all in trying to get the issues resolved, which obviously does not help.

With this being said, to me the picture looks genuine. The OP does show some large bets and screenshots. I cant see him going through all this on a $5 bet if the pic wasn't genuine. I think the guy is so focused, pissed off, and hell bent on the principle of the matter. We have all been in a scenario where we know we are right and want to see the proper outcome.

Now on to the casinos side, of course the casino isn't cheating and they have the actual layout of the screenshot. But whats the only defense? The screenshot is photo shopped. Although it could be an option I don't think its logical with the Pic I have seen and with the OP's history I have seen. He is correct in saying that they have been investigating the screenshot and concur it looks genuine, but they are investigating it with another source at the time.

So where does that leave us? Could there actually be a glitch that the casino hasn't recognized? It wouldn't be the first time we have seen something like this. I just recall a player swearing they have hit a jackpot on santastic and for days the casino said its not possible. After a lengthy investigation with the software company they found it was an error and then had to go back and check on all people who may have hit that and not been awarded. Errors can happen and of course that wouldn't mean the casino or software are bad it just means it needs to be fixed.

@Johnny-- you have been given option to PAB, but you already have someone investigating it on your behalf at the other forum. They locked the thread and said would reopen when they have information. You have been active in that community and initiated the complaint there. Out of respect for the people trying to help you, you really shouldn't be coming here just to come stir some shit. If you would have come and just had a calm discussion, that's one thing, but as I said above you act like a loose cannon too often.

Yes I am aggressive. I want a fair game and not to be called a liar!!!

 

[lockinlove]

Yes I am aggressive. I want a fair game and not to be called a liar!!!

Maybe you should try reading the terms once and awhile

By chance do you dress like a clown through out the day?

 

[chayton]

Lucas can you confirm if the two spins are consecutive? If so I think that adds a little weight to the theory of a display glitch has caught the OP out here, though he does state that he watched all five reels spin and the scatters drop in.

If you look at the time stamp on the screenies Lucas posted it shows they're about 4 seconds apart if I'm reading it right.

 

[vinylweatherman]

Ah come on mate please you cant say hes partly correct because of that.. or every single one of us is watching essentially a youtube video every time we play a slot. These are ALL Flash/Actionscript applications with the video stopping by command from the server....

This is why it can sometimes "look like a video", and maybe when someone has convinced themselves that they are being scammed, the look and feel of it being a video convinces them that the whole thing IS just a video of a predetermined losing cycle, rather than a random game.

Apple devices may play up because the casinos had to write software specifically for them because they couldn't simply use the Flash player as they do for PC and non Apple devices. The glitch could be specifically a problem for the Apple devices, rather than something that will affect the majority of players.

 

[Johnnygotthebon]

It was 1am when I agreed to the terms.

Their bonusterms state that the bonus will be paid in 10% increments following the wager...

It was deceitful. They have no 100% match bonus and hid behind their terms. I accepted it though and even apologized for my behaviour. But the fact remains, it is deceitful to send an email that is not what they give.

This is not a 100% match bonus....

It is a cash back reward. That is not the same as a bonus

 

[homerbert]

Maybe you should try reading the terms once and awhile

By chance do you dress like a clown through out the day?

such posts not great at all...If you would like to humiliate someone, choose me, i will destroy you since i am best forum fighter and coach analytic in the world!

 

[Freeman]

It was deceitful. They have no 100% match bonus and hid behind their terms. I accepted it though and even apologized for my behaviour. But the fact remains, it is deceitful to send an email that is not what they give.

This is not a 100% match bonus....

It is a cash back reward. That is not the same as a bonus

I actually agree on that one

 

[Johnnygotthebon]

Weatherman

This is why it can sometimes "look like a video", and maybe when someone has convinced themselves that they are being scammed, the look and feel of it being a video convinces them that the whole thing IS just a video of a predetermined losing cycle, rather than a random game.

Apple devices may play up because the casinos had to write software specifically for them because they couldn't simply use the Flash player as they do for PC and non Apple devices. The glitch could be specifically a problem for the Apple devices, rather than something that will affect the majority of players.

My iphone is fine. I play everywhere. Never had a problem. Nexgen and videoslots.com called me a liar!
Instead of treating me like a loyal player and apologizing they called me a liar and totally ignored reality.

Anyone of you would be pissed off!! Imagine it was a 22k payout?? B

 

[lockinlove]

since OP does not was rude to you, what the hell are you doing? This is really offensive post, and such things should not happen. We are friendly community for all type of gamblers, and if someone too aggresive this not mean you should ask such question.
With you second post with attempt to make OP looks like idiot, it is looks like you dress like clown today and come here.
Stop it please, not great thing at all. Op does not do anything bad, and did not scam anyone, he just angry, this is emotions.

is this post serious?

The guy is freaking out about an unfair bonus and youtube videos playing. He did not read the terms which clearly state this is how the bonus is set up.

There would be less tears around here if people paid attention to the terms.

Also I find it incredibly hilarious you try to tell me not to insult someone, yet you turn around and say the same thing I said to him.


I am making OP look like an idiot?

No.

He is doing a great job of that all by himself.

Edit: I saw you edited your post. Good choice.

 

[Johnnygotthebon]

??

is this post serious?

The guy is freaking out about an unfair bonus and youtube videos playing. He did not read the terms which clearly state this is how the bonus is set up.

There would be less tears around here if people paid attention to the terms.

Also I find it incredibly hilarious you try to tell me not to insult someone, yet you turn around and say the same thing I said to him.


I am making OP look like an idiot?

No.

He is doing a great job of that all by himself.

Edit: I saw you edited your post. Good choice.

If it ever happens to you, then u will understand why I am pissed

 

[homerbert]

is this post serious?

The guy is freaking out about an unfair bonus and youtube videos playing. He did not read the terms which clearly state this is how the bonus is set up.

There would be less tears around here if people paid attention to the terms.

Also I find it incredibly hilarious you try to tell me not to insult someone, yet you turn around and say the same thing I said to him.


I am making OP look like an idiot?

No.

He is doing a great job of that all by himself.

i correct it right now, just was angry. I am always very kind to people who did not understand how casinos work at all, which not understand that casino can manipulate with software, etc. Posts like YOUR COMMENTS IDIOTIC and hey you you dressed up like a clown is offensive(if this correct word?). He make mistake, he not correct, this is no reason to laugh on him. Better try to describe him(this looks really hard, but still).

 

[lockinlove]

If it ever happens to you, then u will understand why I am pissed

It wont happen to me because I read the terms. Just like you should.

As for the possible glitch, that is a diff story.

But you really need to stop complaining about the bonus. This was on you.

 

[lockinlove]

i correct it right now, just was angry. I am always very kind to people who did not understand how casinos work at all, which not understand that casino can manipulate with software, etc. Posts like YOUR COMMENTS IDIOTIC and hey you you dressed up like a clown is offensive(if this correct word?). He make mistake, he not correct, this is no reason to laugh on him. Better try to describe him(this looks really hard, but still).

My problem is this guy outright claimed he is being scammed by an accredited casino because they use youtube videos to make it look like hes really playing.

My other problem is his complaining about a bonus where the terms clearly state how the bonus is released.

I really dont see a problem with me telling him to stop being idiotic and handle himself better if he wants help with the glitch issue.

 

[Johnnygotthebon]

I agree

My problem is this guy outright claimed he is being scammed by an accredited casino because they use youtube videos to make it look like hes really playing.

My other problem is his complaining about a bonus where the terms clearly state how the bonus is released.

I really dont see a problem with me telling him to stop being idiotic and handle himself better if he wants help with the glitch issue.

Bonus was my fault and I apologized to them. I fell for the scam and it was my fault. I still deposited after the fact. It was my fault for not being careful.

The videos thing is ridiculous. I agree. It was meant more as sarcasm than anything else.

The non paying orbs and the fact they called me a liar is the issue.

Lucas and videoslots.com should have said from the beginning, johnny, we believe you, u deposited 1000 dollars onto our casino and we will treat I with respect. Maybe they could have acknedges their glitch and said, for you trouble johnny, here is 100 dollars on us..... Instead, they call me a liar and produce nexgen screen shots accusing me if sticking two spins together in 5 minutes????!

 

[Johnnygotthebon]

On a different note.....

Watch out for the USA in the World Cup. I got 90-1 for a local bookie prior to the start.

I only bet 200 with him they may surprise us all!!!!

 

[Johnnygotthebon]

Pay out rAte....

I just read on another forum that videoslots.com payout rate is 94%??????

Is that true. Is that possible? Everywhere else is well over 97%?

Are they really at 94%? Can someone confirm?

 

[homerbert]

I just read on another forum that videoslots.com payout rate is 94%??????

Is that true. Is that possible? Everywhere else is well over 97%?

Are they really at 94%? Can someone confirm?

You do not have permission to view link Log in or register now.

choose thereotical and there you will see payout for every game.
by the way, for example payouts for Thunderstruck II at all casinos are on the same level, they can't be different since it is software provider decide with which RTP they will release game. Casino even have no chance to manipulate somehow or whatsoever.

 

[Johnnygotthebon]

Payout

The site says over all payout rate is 94%

Am I allowed to post a link to another site?

It has all the casinos over all payout rates.

Videoslots.com is at 94%. Isn't that low compared to others?

 

[homerbert]

The site says over all payout rate is 94%

Am I allowed to post a link to another site?

It has all the casinos over all payout rates.

Videoslots.com is at 94%. Isn't that low compared to others?

it is overall payout, all games RTP divided by this number. generally this is nothing, and also it is useless info since means really nothing. I already replied on your question on last post.

 

[homerbert]

and stop find something bad about video slots really They not the best, but they have nothing bad. You can't find anything that we did not know, and what a reason in this?

 

[Johnnygotthebon]

My mistake

I usually play at casino luck, jetbull, next casino and go wild.

I thought I was going to be away for 3 months so I excluded myself to be safe. I can't play from the usa.

Thosen4 casinos have a great payout rate and treat me with so much respect.

They are IMO opinion a better place to play on than videoslots.com. Payouts and service are so much better in my opinion.

Thanks

 

[homerbert]

I usually play at casino luck, jetbull, next casino and go wild.

I thought I was going to be away for 3 months so I excluded myself to be safe. I can't play from the usa.

Thosen4 casinos have a great payout rate and treat me with so much respect.

They are IMO opinion a better place to play on than videoslots.com. Payouts and service are so much better in my opinion.

Thanks

WRONG WRONG WRONG @#!#!#@!!!
They have same payouts, whats you favorite games?
TS II? In all this casino this game has same payout.
IR Same payout
and this is for every game they had.

 

[Johnnygotthebon]

Just expressing my opinion sir

and stop find something bad about video slots really They not the best, but they have nothing bad. You can't find anything that we did not know, and what a reason in this?

This is an open forum no? If I feel it's better to play on another casino based on hours and hours of experience then it is my obligation to let the honest players like me know that they have the choice to either play at videoslots.com or somewhere where I believe is better. All my opinion sir which I have the right to post. Ty

 

[Johnnygotthebon]

Payouts

It is clear they have a 94% over all payout. Very low compared to others.

Go see yourself.

 

[homerbert]

This is an open forum no? If I feel it's better to play on another casino based on hours and hours of experience then it is my obligation to let the honest players like me know that they have the choice to either play at videoslots.com or somewhere where I believe is better. All my opinion sir which I have the right to post. Ty

no problem mate, but one time is enough, you 8 pages trying to say that videoslots very bad casino IN YOUR OPINION
we get it, thanks, anything else?

 

[homerbert]

It is clear they have a 94% over all payout. Very low compared to others.

Go see yourself.

i play only 300 shields, immortal romance, and thunderstruck II
payouts for me at all casinos the same, what you ask me to see?

 

[Johnnygotthebon]

no problem mate, but one time is enough, you 8 pages trying to say that videoslots very bad casino IN YOUR OPINION
we get it, thanks, anything else?

Nope.

Y'all should try casinoluck, next casino, jetbull and gowild instead of videoslots.com.

Over all payout are better. Bonuses are added immediately and service is amazing.

I played every online casino. All of them. Those four top the list.

There is no misleading or monkey business there. They pay fast as well.


Just sharing my opinion based on experience.


Thanks.

 

[Johnnygotthebon]

Hello

i play only 300 shields, immortal romance, and thunderstruck II
payouts for me at all casinos the same, what you ask me to see?

That 300 shields game is supposed to be hot. Have fun. Try playing it on another casino and see if U get lucky. U never know mate.

 

[homerbert]

Nope.

Y'all should try casinoluck, next casino, jetbull and gowild instead of videoslots.com.

Over all payout are better. Bonuses are added immediately and service is amazing.

I played every online casino. All of them. Those four top the list.

There is no misleading or monkey business there. They pay fast as well.


Just sharing my opinion based on experience.


Thanks.

i try most online casinos too, this what you list also.
gowild great but withdrawals slow, next/casinoluck amazing brands, videoslots somewhere with gowild, on one line for me. Videoslots even better since withdrawals much more faster, i just did not like their bonuses. Sooooooooooooooooo?

 

[homerbert]

That 300 shields game is supposed to be hot. Have fun. Try playing it on another casino and see if I get lucky. U never know mate.

finally you get it, close account with video slots and play at another place. Easy thing, right?

 

[Johnnygotthebon]

Close account?

finally you get it, close account with video slots and play at another place. Easy thing, right?

I am sure they already did that without me having to ask.

Go wild have me 100 dollars once and I cashed out 7k. Amazing place.

Luck next and jet have the best games and excellent non deceitful bonuses. I love those guys.

Anyone who reads this should really give them a chance.

After what we saw videoslots.com is capable of, maybe people should ask for their gameplay and see if they got a bad spin like me? U never know? Auto spin usually people to take a leak or a dump while it spins. Y'all should ask for game play before you deposit again. Just to be safe.

 

[Freeman]

Nope.

Y'all should try casinoluck, next casino, jetbull and gowild instead of videoslots.com.

Over all payout are better. Bonuses are added immediately and service is amazing.

I played every online casino. All of them. Those four top the list.

There is no misleading or monkey business there. They pay fast as well.


Just sharing my opinion based on experience.


Thanks.

Thanks for the advices but how come you don't behave more experienced and less like bad looser? It feels more like you'r out for some kind of revenge or someting, is that right? Why can't you accept there could be some technical malfunktion and that noone is trying to scam you? Just asking, that's all...

 

[homerbert]

I think if Lucas can saw the future, he credited Johnny 100$ and said that it is mistake. 10 pages about how bad video slots. But actually there is nothing really bad about what we can chat 10 pages...

 

[Johnnygotthebon]

The truth

Thanks for the advices but how come you don't behave more experienced and less like bad looser? It feels more like you'r out for some kind of revenge or someting, is that right? Why can't you accept there could be some technical malfunktion and that noone is trying to scam you? Just asking, that's all...

I was cAlled a liar sir.

I am far from a soar loser. Lol. I would have put another thousand in there that day.

They refused to defend me. So easy to take my money though. But when push came to shove.....well y'all know!

 

[Johnnygotthebon]

No no no

I think if Lucas can saw the future, he credited Johnny 100$ and said that it is mistake. 10 pages about how bad video slots. But actually there is nothing really bad about what we can chat 10 pages...

Lucas called me a liar instead!

Here is his initial response to me. Come on!!!!!!



Hi Johnnygotthebone,

Good morning.

We have reviewed all your game history in merlin’s millions, and we can see that the provided screenshot is not taken from our casino, as you never had this specific balance within the game in question. – (Merlin’s Millions).

Kind Regards,
Lucas

 

[Freeman]

I was cAlled a liar sir.

I am far from a soar loser. Lol. I would have put another thousand in there that day.

They refused to defend me. So easy to take my money though. But when push came to shove.....well y'all know!

Why should they defend you? They protect their interests as any buisiness would, and they have investigated the case finding nothing funky on their end. You don't see them bashing you around the forum, do you? In the end I think you are doing yourself a big disservice continuing posting until they reveal their final decision in this matter.

 

[Johnnygotthebon]

If this happened....

If this happened at luck, next, jetbull or wild they would have instantly apologized to me and offered me compensation. AutomaticAlly!!

I will never experiment with casinos again. I went there becasue I read some positive things on another forum. My mistake to believe it!

Mark my words. I know exactly what happened. I am not stupid.

The screen spun. All five reels turned. Somewhere between my iphone and videoslots.com there was an error. Yes what I saw on my screen didn't actually happen because the spins would have triggered. We all agree on this. The point is, as a client, I need to be respected. Maybe even rewarded for pointing out a glitch.

I should have never been called a liar and accused of photo manipulation etc......


The funny thing is that if they had apologized and compensated me a fair amount, i would have probably played again and maybe even add them to my prefered casino list.

Instead. I waste all of my days posting to warns others about their service.

 

[Johnnygotthebon]

Why should they defend you? They protect their interests as any buisiness would, and they have investigated the case finding nothing funky on their end. You don't see them bashing you around the forum, do you? In the end I think you are doing yourself a big disservice continuing posting until they reveal their final decision in this matter.

They should defend me because I put 1000 into their place. As a buffer between me and nextgen it is their obligation I receive a fair game!!

 

[Tirilej]

Lucas called me a liar instead!

Here is his initial response to me. Come on!!!!!!



Hi Johnnygotthebone,

Good morning.

We have reviewed all your game history in merlin’s millions, and we can see that the provided screenshot is not taken from our casino, as you never had this specific balance within the game in question. – (Merlin’s Millions).

Kind Regards,
Lucas

So it wasn't just the screenie they couldn't find? They couldn't even match your balance with the one you had.
Good to know and now I know what I believe.

He never called you a liar. What a silly thing to say. He said what he saw and nothing else.

I'll wait for Nextgen to post their statement. It will probably come tomorrow.

 

[Johnnygotthebon]

Minutes later

So it wasn't just the screenie they couldn't find? They couldn't even match your balance with the one you had.
Good to know and now I know what I believe.

He never called you a liar. What a silly thing to say. He said what he saw and nothing else.

I'll wait for Nextgen to post their statement. It will probably come tomorrow.

Minutes after that he responded with this......... But he was ready without a hesitation to accuse me of lying!!!!! Very professional!!!!!!

Like This
Lucas
23 Jun 2014
Hi All,

After further investigation we can see that you had a balance of $235.82, after which you have made a bet of $5, at which point you received a bonus payout of $20 which got your balance up to $250.82. - (This explains why your balance doesn't show as the one on your screenshot.)

We apologize for this oversight from our side in our reply.

We can't see anything further on our side with regards the bonus not having been triggered, and we have sent the case over to NYX to review it.

We'll get back to you as soon as we have further information.

Kind Regards,
Lucas