Flower Girl
Dormant account
- Joined
- Dec 25, 2004
- Location
- Los Angeles
I am experiencing what I think is a deliberate deceptive practice.
A few weeks ago I deposited $1000 at Jackpots in a Flash. I played some video poker, and won a little over $6000. (Yay!) I didn't cash out. I left the money in because I intended to play more.
About a week later I logged in and they had added a $200 bonus to my account. I am aware that usually they want you to play 20 times their bonuses, and my intent was to play anyway so I played slots and gave them over 7000 in wagering. I won another $5000 or so. (Yay again.) Now I went to cash out.
Here is where the deception begins.
I waited a week and when I didn't receive the money I logged into my casino account and my money was back there. Note to all casinos--when you do this you should email the customer to tell them you have done it and why.
I cashed out again, and sent an email asking what had happened. They wrote back and said that not only did I owe 20 times the bonus, but I also owed 20 times the 1000 deposit.
I wrote back and said I did not ask for the bonus, and I did not want the bonus, and to please remove it and process my cashout. They wrote back and said that because I had played with the money in my account they would not do that.
I think this is an outright shot they are taking. I should mention that 3 days before my 1000 deposit I had also deposited 1000 and lost it. No bonus showed up that time. Why did I suddenly receive this bonus on the time I had a balance?
So if you win, and don't withdraw right away they just say, hey, why not put in some bonus and give the player some huge wagering.
I don't think the Money Mechanic casinos (Piggs Peak, Mummy's Gold, Jackpots in a Flash) are the only ones who do this, but for now I would say stay away.
Any help anyone can give would be greatly appreciated.
A few weeks ago I deposited $1000 at Jackpots in a Flash. I played some video poker, and won a little over $6000. (Yay!) I didn't cash out. I left the money in because I intended to play more.
About a week later I logged in and they had added a $200 bonus to my account. I am aware that usually they want you to play 20 times their bonuses, and my intent was to play anyway so I played slots and gave them over 7000 in wagering. I won another $5000 or so. (Yay again.) Now I went to cash out.
Here is where the deception begins.
I waited a week and when I didn't receive the money I logged into my casino account and my money was back there. Note to all casinos--when you do this you should email the customer to tell them you have done it and why.
I cashed out again, and sent an email asking what had happened. They wrote back and said that not only did I owe 20 times the bonus, but I also owed 20 times the 1000 deposit.
I wrote back and said I did not ask for the bonus, and I did not want the bonus, and to please remove it and process my cashout. They wrote back and said that because I had played with the money in my account they would not do that.
I think this is an outright shot they are taking. I should mention that 3 days before my 1000 deposit I had also deposited 1000 and lost it. No bonus showed up that time. Why did I suddenly receive this bonus on the time I had a balance?
So if you win, and don't withdraw right away they just say, hey, why not put in some bonus and give the player some huge wagering.
I don't think the Money Mechanic casinos (Piggs Peak, Mummy's Gold, Jackpots in a Flash) are the only ones who do this, but for now I would say stay away.
Any help anyone can give would be greatly appreciated.