stokes
Experienced Greenhorn
- Joined
- Oct 10, 2006
- Location
- Springfield
So this is what happened.
I got a free chip offer for Valentine's Day:
"You have the chance to redeem this free $50 once per day between February 14th - 15th, so don’t leave us hanging! Login to your account now and claim your ‘Love Bonus’!"
I used the first chip, no luck. Next day I was lucky with the second chip. After completing the wagering submitted a withdrawal for 250 USD (the maximum).
The next day I got a mail that my withdrawal was declined due to consecutive free chip usage and they showed the terms in the General Bonus Term:
Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.
I know many of the forum members will say classic case of DRATT, but there are a few things which could have made Jackpot Capital to change their decision.
1. It is not mentioned in the promo mail that deposit is needed between the 2 free chips.
2. They should have made impossible to redeem the coupon if no deposit made between, like they can do it when there are coupons need to be used in certain order.
3. The term says the management reserves the right to void which should not mean declining the withdrawal automatically.
I sent a mail to the support asking for reconsideration especially that I was a loyal player with 3200 USD deposit in the last 12 months, no answer. Tried to follow up a day later, no answer (still).
Contacted Jackpot Capital rep last Thursday, as of today no answer (did not have high hopes as she was not in the forum in February).
I think I will close my account with them (the last RTG I used)
See the Casinomiester Jackpot Capital review here
I got a free chip offer for Valentine's Day:
"You have the chance to redeem this free $50 once per day between February 14th - 15th, so don’t leave us hanging! Login to your account now and claim your ‘Love Bonus’!"
I used the first chip, no luck. Next day I was lucky with the second chip. After completing the wagering submitted a withdrawal for 250 USD (the maximum).
The next day I got a mail that my withdrawal was declined due to consecutive free chip usage and they showed the terms in the General Bonus Term:
Customers cannot redeem multiple free bonuses/free spins offer consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings.
I know many of the forum members will say classic case of DRATT, but there are a few things which could have made Jackpot Capital to change their decision.
1. It is not mentioned in the promo mail that deposit is needed between the 2 free chips.
2. They should have made impossible to redeem the coupon if no deposit made between, like they can do it when there are coupons need to be used in certain order.
3. The term says the management reserves the right to void which should not mean declining the withdrawal automatically.
I sent a mail to the support asking for reconsideration especially that I was a loyal player with 3200 USD deposit in the last 12 months, no answer. Tried to follow up a day later, no answer (still).
Contacted Jackpot Capital rep last Thursday, as of today no answer (did not have high hopes as she was not in the forum in February).
I think I will close my account with them (the last RTG I used)
See the Casinomiester Jackpot Capital review here